Mövenpick Waterpark Resort & Spa Soma Bay 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 3.9/5 251 件のレビュー

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Mövenpick Waterpark Resort & Spa Soma Bay - Image 1
Mövenpick Waterpark Resort & Spa Soma Bay - Image 2
Mövenpick Waterpark Resort & Spa Soma Bay - Image 3
Mövenpick Waterpark Resort & Spa Soma Bay - Image 4
Km 49 Hurghada Safaga Hw, Soma Bay, Red Sea, 847115 Hurghada, エジプト

説明

ホテルのその他の情報

  • Secluded area

  • Located directly on a golden sandy beach

  • Spa

  • International a la carte restaurants

  • Three swimming pools and one kids' pool

当ホテルの客室

ホテル所在地

Mövenpick Waterpark Resort & Spa Soma Bay

Km 49 Hurghada Safaga Hw, Soma Bay, Red Sea
847115 Hurghada
エジプト

GPS:26.8273863384281, 33.93802847178845

電話番号
ファックス +20 65 3260855

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  3.9/5  251 件のレビュー

トリップアドバイザーの評価  4.3/5  3,656 件のレビュー

Once was enough .

トリップアドバイザーの評価 3.0/5

János V トリップアドバイザー認証口コミ

The 5 star hotel qualification is valid for the beautiful and large garden as soon as for the beach . Otherwise is the hotel rather 3 star one . Especially the catering . The foods are monotone and repetitive . The evening programs are missing .

During our visit we found everything great, no issues at all, this hotel offers great programs and various meals during breakfas

トリップアドバイザーの評価 5.0/5

Curiosity51793081705 トリップアドバイザー認証口コミ

We spent our holiday here, in room 2121 Mohammed was has cleaned our room day by day it was tidy and clean every day he did an AMAZING job thank you

Do NOT ever book this hotel.

トリップアドバイザーの評価 1.0/5

Loric A トリップアドバイザー認証口コミ

Do NOT ever book this hotel. From the moment we arrived, everything was a disaster. We paid €1008 for one week in half-board, and since we missed dinner on the first night, the hotel offered us a “late dinner” , an absolute catastrophe and a disgrace to the hospitality industry. We were served two slices of bread, a bit of cheese, and two apples. A total shame for a so-called 5-star hotel. To make things worse, we weren’t even given our wristbands upon arrival, which led to confusion later when we were accused of using “all-inclusive” services we never had access to. The manager even claimed I had taken advantage of the all-inclusive offer while I was literally in Cairo at that time, clearly an attempt to scam me. The atmosphere in this hotel is toxic and dishonest. Their only goal seems to be tricking tourists. You can’t stay five minutes at the pool or the beach without being constantly harassed by people trying to sell you quad rides, diving sessions, spa treatments, and more. If guests want an activity, they’ll go to reception, no need for this endless harassment. Even worse, some staff members made sexist and inappropriate comments toward my girlfriend, which was completely unacceptable and made us feel unsafe. And the final insult: we were charged €12 per pool card that the housekeeper herself removed from our room while we were away. We only stayed two nights instead of 7 in this dreadful place, but that was more than enough. A complete disgrace to the ACCOR group. Don’t make the same mistake we did — this hotel doesn’t deserve its 5 stars. Shameful !

Dear Loric A Thank you for taking the time to tell us about your experience at the Mövenpick Waterpark Resort & Spa Soma Bay. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mövenpick, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Best regards Liubov Faustova Director of Quality and Guests Experience and sustainability Mövenpick Waterpark Resort & SPA Soma Bay

Enjoy it

トリップアドバイザーの評価 5.0/5

Oleg N トリップアドバイザー認証口コミ

I’m have holidays on this hotel , I’m enjoying it . First of all I’m glad to write about stuff animation team is crazy always dance, play , show . Always with smile and they are professional I’m wanna say thanks for my free time them ! Play with kids , sport animation on the level 5 , at the evening nice djs set on the beach with dancing 🫶🏼every evening different local and professional show ! Good luck in your job

Dear nemchenkovoleg We very much appreciate your comments regarding your stay at the Mövenpick Waterpark Resort & Spa Soma Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Best regards Liubov Faustova Guests Experience and Quality Manager Mövenpick Waterpark Resort & SPA Soma Bay

Enjoyable, excellent customer service hotel

トリップアドバイザーの評価 5.0/5

Martina B トリップアドバイザー認証口コミ

We had a fantastic stay, thanks to staff from Movenpick Water Park Resort, our room was quiet, modern, clean, excellent service, drinks and food menu. The best dinner we had was at Mongolian restaurant. Every day we enjoyed sunshine, clean sea, beach walk, quiet time at the "relax area, adults only", which we appreciate it. We want to say a special thanks to Kamel, Mohamed, Mahmoud, Yussef from the beach bar and restaurant. They had the best customer service and our holidays went so smooth because of their caring and every day smile. Thanks to all amazing team 🙏

Dear C2519EXmartinab We very much appreciate your comments regarding your stay at the Mövenpick Waterpark Resort & Spa Soma Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Best regards Liubov Faustova Guests Experience and Quality Manager Mövenpick Waterpark Resort & SPA Soma Bay

との提携 TripAdvisor

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料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。