メルキュールハルガダホテル 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.5/5 591 件のレビュー

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メルキュールハルガダホテル - Image 1
メルキュールハルガダホテル - Image 2
メルキュールハルガダホテル - Image 3
メルキュールハルガダホテル - Image 4
Safaga road, km-12, 0 ハルガダ, エジプト

説明

ホテルのその他の情報

  • 無料駐車場

  • ファミリールーム

  • 屋外プール

  • 無料のWiFi。フロントデスクにて

当ホテルの客室

ホテル所在地

メルキュールハルガダホテル

Safaga road, km-12
0 ハルガダ
エジプト

GPS:27.132575, 33.828042

電話番号

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.5/5  591 件のレビュー

トリップアドバイザーの評価  4.6/5  8,073 件のレビュー

Top notch 👌 👏 another wonderful holiday🥰

トリップアドバイザーの評価 5.0/5

Veronica K トリップアドバイザー認証口コミ

We would like to sincerely thank the Mercure team for the warm welcome and the high level of service. This was our third stay at the hotel, and we can confidently say that it has become even better. The quality of food has noticeably improved, and the service was impeccable. New Year’s Eve exceeded all our expectations — a wonderful buffet, fireworks, and excellent organization of the celebration. We would especially like to highlight: the reception team led by Mr. Mahmoud and Guest Relations Veronika for their care, recognition, welcoming and support. F&B team, including waiters and their managers, for their outstanding work, excellent supervision, and high service standards in all outlets. Special thanks to the Hygiene Manager, Dr. Badr, who constantly ensured the highest quality of products, strict hygiene standards for both staff and food presentation. This attention to detail was clearly felt throughout our stay. We also truly enjoyed the Italian à la carte restaurant — perfect chicken, delicious pizza, and excellent service. Many thanks to the housekeeping team, especially the supervisor Mr. Khalil and the staff members who created beautiful towel decorations on the bed, surrounded us with care, and were always ready to help with anything we needed. The beach was wonderful: discreet service, a true relaxation atmosphere, red flags to enjoy privacy but sales teams were also very friendly, windbreaks protecting from the wind, and very good-quality towels. It was easy to relax and even take a nap without any disturbance. We would also like to highlight the animation team — David, Max, girls and entire team. Their work was fantastic: original shows, fun quizzes, and a great atmosphere during a day. Many thanks as well to the bars and pool area for the excellent lunches and friendly service. The main pool was heated, and the attentive staff ensured everyone had enough space and felt comfortable, always with a sense of humor and care. The fitness club also deserves special mention — always very clean, with fresh towels, water, and perfectly maintained equipment. Another great addition is the SPA area. There are a few aspects that could still be improved (jacuzzi condition, hammam stones are too hot and doors have big gaps, so it gets too windy inside) but overall we enjoyed it. Massage was great! As we say in Russia: “The way you welcome the New Year is the way you will spend it.” We believe that our year will be filled with care, happiness, joy, wonderful people around us and lots of wealth! Thank you dears — you are the best as usual!

Dear Veronica K, Thank you very much for your kind words and for choosing to stay with us for the third time. We are delighted to hear that your holiday was enjoyable and that you experienced the improvements in our services and facilities. Your compliments regarding our team, including Mr. Mahmoud at the reception, Veronika from Guest Relations, and Dr. Badr, our Hygiene Manager, are greatly appreciated. It is wonderful to know that their dedication to service and attention to detail contributed positively to your stay. We are also pleased that you enjoyed our culinary offerings, particularly at the Italian à la carte restaurant, and that our housekeeping team made your experience even more special. We acknowledge your feedback concerning the SPA area. Your observations are valuable to us, and we will ensure they are addressed moving forward. It is gratifying to hear that you enjoyed the atmosphere of the beach and the activities provided by our animation team. Thank you once again for your review. We look forward to welcoming you back in the future. Best regards, Bassant Saad Guest Experience Manager

Great staff, outdated hotel room and no WiFi

トリップアドバイザーの評価 2.0/5

Orjeta N トリップアドバイザー認証口コミ

The hotel staff were very helpful and friendly. In particular our cleaner Azis who cleaned rooms 2005 and 2014 where we were staying. The s.chef Ahmad Taha was very friendly and went over and beyond to provide whatever I needed for my toddler. However, the hotel and the rooms are very outdated, the TV isn’t smart TV so unable to connect it to YouTube. In addition there is no WiFi connection in the hotel room (it only works in the reception) which isn’t ideal so we’ve had to buy an e-sim for all of us. This obviously comes at extra costs and not great. In addition the all inclusive is not actually all inclusive. The snacks start at 12.30pm and if your toddler skips breakfast and wants a bite before lunch time then you are pretty much stuck as snacks are not provided until 12.30 which is the time buffet opens. Free ice creams which aren’t very nice are only served at 1pm and if you want it before then then you have to pay for it. It is not expensive but it’s the principle. The mocktails are pretty bland and not very nice. So the snack and drinks were disappointing. It is very difficult with a toddler to wait for strict snack timings as you cannot control their appetite.

Dear Orjeta N, Thank you for taking the time to share your feedback regarding your recent stay at Mercure Hurghada Hotel. We are delighted to hear that our staff, particularly Azis and Ahmad Taha, provided you with exceptional service, as we strive to ensure our guests feel valued and well-cared for. We acknowledge your concerns regarding the condition of the hotel and the amenities provided in your room. Your comments regarding the outdated facilities and the WiFi availability have been duly noted. We understand that connectivity is essential, especially for families, and we appreciate your understanding regarding the current service limitations. Regarding the all-inclusive offerings, we aim to provide a satisfying experience for all our guests. We take your feedback on the snack timings and the quality of the mocktails seriously, as we continuously seek to improve our services and offerings. Best regards, Bassant Saad Guest Experience Manager

Don’t stay here >consider bad reviews first-not worth money- mercure changing to Movenpick

トリップアドバイザーの評価 1.0/5

P M トリップアドバイザー認証口コミ

While this hotel Mercure is changing to Movenpick! I would like to inform anyone thinking to pay four hard earned money on another hotel, some tips on similar hotels below vvv We were reluctant to book Mercure due to bad reviews, while we enjoyed our first few days we were soon disappointed by unruliness Egyptian national big family group. Checking in: we checked in online, but reception takes long, with long queues annd small room due to refurbishment, and it not so smooth. The room is nice, facilities are nice and small which we like. Breakfast and dinner are nice, lunch is to be desired. WiFi is terrible even in the rooms, cuts off and low. Had to use our roaming many times. Kids club and activities are nice and the staff are very nice. Nearby horse/camel stable are great, we used them 3 times. No complaints. Funfly water sports was great, we went snorkeling. Spa was nice, small but overall nice. Further into our stay we upgraded. No problem for us. However, when you see other local Egyptian family up to 9 persons on B&B package according to their wrist bands, trying to sneak free food from snack bar and eating it in the main swimming pool, while fully clothed women and men alike. At first they are turned away by snack bar staff then management allows them. Tourists filming in disgust and complaints go unnoticed! Staff claim there’s a misunderstanding, these mentioned guests pay by check for food/beverage which is nonsense as it costs up to 1,000 LE x 9 for dinner and snack bar individual prices. Do you think local Egyptians will pay his much???? Yet they happy to charge us foreign/europeans! Save your money on other hotels nearby. We love Hurghada, Tips on nearby hotels book early for good deals->>>we previously had excellent services in Jaz hotels Makadi, Rixos and tropital, beaches in those hotels better kept than Mercure soon to be Movenpick.

Dear Valued Guest, Thank you for sharing your experience during your stay at Mercure Hurghada Hotel. We appreciate your feedback, as it provides us with valuable insights into our guests' expectations and perceptions. We are pleased to hear that you enjoyed several aspects of your stay, including the room, facilities, and the positive interactions with our staff. However, we regret to learn that your experience was marred by the challenges you encountered during check-in and the issues with WiFi connectivity. We understand that smooth check-in and reliable internet access are crucial for our guests, and we are continuously working to enhance these services. Regarding your observations about the behavior of other guests, we take all feedback about guest conduct seriously and aim to uphold a respectful atmosphere for everyone at our hotel. We will address this concern through our internal channels to ensure a pleasant environment for all our visitors. Best regards, Bassant Saad Guest Experience Manager

Good

トリップアドバイザーの評価 5.0/5

Sara B トリップアドバイザー認証口コミ

Mercure hotel is amazing, I travelled alone and they made me feel like at home! The buffet it has a lot of variety, the waiters take care of you everyday with a big smile. The private Beach full of fish to snorkel, the pools and all the bars are just perfect. Lasta but not least... Animation Team is great! Always dancing, trying to make you feel Happy and confortable... Yesterday I went party to Hurghada and It was the BEST night ever!! Thanks CJ and Kadir! :)

Dear Sara B, Thank you for your wonderful feedback regarding your recent stay at Mercure Hurghada Hotel. We are delighted to hear that you felt at home and enjoyed our diverse buffet, attentive service, and the vibrant atmosphere created by our animation team. It is gratifying to know that you had a memorable night in Hurghada, and we appreciate your kind words about our staff, especially CJ and Kadir. Your positive experience encourages our team to continue providing exceptional service and creating joyful moments for our guests. We look forward to welcoming you back in the future. Best regards, Bassant Saad Guest Experience Manager

Mercure hotel review

トリップアドバイザーの評価 5.0/5

madanur1999 トリップアドバイザー認証口コミ

Very nice hotel, very nice bulding, the workers are super friendly , thank you Cj kimmich from the animation team he was very kind!!!

Dear Valued Guest, Thank you for your kind words regarding your recent stay at Mercure Hurghada Hotel. We are delighted to hear that you appreciated our facilities and the friendliness of our staff, especially Cj Kimmich from the animation team. Your feedback is invaluable to us. Kind Regards Bassant Saad Guest Experience Manager

との提携 TripAdvisor

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