Anwar Al Madinah Mövenpick 5 星

客户意见评级 (ALL 评级) 3.7/5 678 评论

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Anwar Al Madinah Mövenpick - Image 1
Anwar Al Madinah Mövenpick - Image 2
Anwar Al Madinah Mövenpick - Image 3
Anwar Al Madinah Mövenpick - Image 4
Central Zone, Al Khalidiya, PO Box 41340, 42311 MEDINAH AL MUNAWARA, 沙特阿拉伯

描述

酒店其他优惠

  • Just one minute's walk from Al-Masjid an-Nabawi

  • The nearest hotel to the Ladies' Prayer Entrance

  • Direct access to the adjacent shopping mall

  • Family-Friendly & Group-Oriented Facilities

  • Prime location near Madinah Airport and Haramain High-Speed Train Station

我们的客房

酒店位置

Anwar Al Madinah Mövenpick

Central Zone, Al Khalidiya, PO Box 41340
42311 MEDINAH AL MUNAWARA
沙特阿拉伯

GPS:24.471719, 39.607736

电话

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 餐厅
  • 轮椅可通行
  • 无线网络
  • 空调
  • 早餐
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  3.7/5  678 评论

TripAdvisor 评级  3.7/5  2,245 评论

Get your keys to work!!

Tripadvisor 评级 2.0/5

A A 经 TripAdvisor 认证的评论

Pretty much Everytime I leave the room my key stops working. It's an incredible failure on the part of a hotel if they can't get their keys to stay active to give their paying guests proper access to their rooms. I am traveling with two children and always need to stop at reception even if kids need bathroom because we can't risk the key not working and wasting more time going back down to reception and back up. Next time, I'm staying in a different hotel. I have been here three times already and this time was the last one. It's an utter failure of management that they can't fix the most simplest of things: accessing ones room.

Sad Movenpick Al Anwar medina

Tripadvisor 评级 2.0/5

Traveler63620932822 经 TripAdvisor 认证的评论

Although the hotel is perfectly situated right across from the Haram, it is in serious need of some TLC. for a quad room for the week cost us just over R10k a day. The room was small for a superior quad room. The room is tired curtains tearing and couch tearing. The bathroom is a pigeon hole with bathroom sink looking disgusting with mould on the inside. The toilet is right below the towel rack and you can't open the bathroom door fully as the toilet is in the way. The kitchenette is non functional. Stove doesn't work . The most annoying thing of all is the service is deplorable. Quad room with 2 cups and 2 towels . Have to ask everyday for towels and then wait 2 to 3 hours. Not booking here again!

Exceptional and cordial service by a well trained and professional staff.

Tripadvisor 评级 5.0/5

Adeelzafar1975 经 TripAdvisor 认证的评论

We were very cordially greeted by the reception staff specially Sister Nehal and sister Muhja were exceptionally helpful and professional and this experience made my day. I will always come to this hotel for this very reason that the staff wants younhere and take good care of you. Super happy.

Thank you for your rating. We are really glad you enjoyed your stay with us. We really appreciate your feedback, and we promise to maintain our high level of service and to always be your reliable choice when visiting Almedina. Thank you for choosing us, and we look forward to hosting you again.

The Most disappointing Hotel

Tripadvisor 评级 1.0/5

Rania88 家庭住宿 - 经 TripAdvisor 认证的评论

We were informed by our travel agent that this hotel was one of the best options in Madinah. Unfortunately, our experience was deeply disappointing, to the point that we considered leaving almost immediately after arrival. To begin with, we were promised connecting rooms, only to be told by the front desk upon arrival that this was impossible. Check-in was scheduled for around 6:00 PM, which is already unacceptable. However, matters worsened when we were forced to wait an additional two hours to receive our rooms, followed by another four hours before being given the correct accommodation. The front desk staff were clearly overwhelmed. Simply asking a question required standing in a long queue, which added to the frustration. The waiting area itself is extremely small, poorly ventilated, and uncomfortable. The guest restroom is in a deplorable condition—unhygienic, unpleasant, and consisting of only one stall to serve all arriving guests. Every room we encountered had a strong smell of smoke, which is unacceptable for a hotel of this supposed standard. Additionally, the bathroom layout is poorly designed; the bathroom door does not open properly as it collides with either the sink or the toilet seat. To make matters worse, the hotel does not offer lunch service. Upon arrival, after an exhausting and lengthy check-in process, we were forced to leave the hotel to search for a place to eat. Overall, this experience fell far below expectations and does not reflect the quality or service one would expect from a hotel described as “one of the best” in Madinah.

Hello Rania88 We feel sorry for how your experience with us went. We completely understand how you feel. Rest assured that your notes were received and that we will do our best to resolve them as soon as possible. Your satisfaction is our first priority, and your opinion means a lot to us. Kindly send us your contact information and we will contract you as soon as possible We are always working to improve our services and facilities to serve you better. We would love to host you again to provide you with a service level that reflects our true standards and guarantees your satisfaction.

Amazing stay

Tripadvisor 评级 5.0/5

Nedal A 经 TripAdvisor 认证的评论

My stay at your hotel was truly outstanding. Although brief, it exceeded all expectations. This remarkable experience was made possible by the exceptional staff, with special appreciation to Mr. Khaled. Mr. Khaled exemplifies true hospitality through his professionalism, attentiveness, and genuine care for guests. His presence added great value and made the stay truly memorable. Sincere thanks to Mr. Khaled and the entire team for delivering such an exceptional experience.

Thank you for your rating. We are really glad you enjoyed your stay with us. We really appreciate your feedback, and we promise to maintain our high level of service and to always be your reliable choice when visiting Almedina. Thank you for choosing us, and we look forward to hosting you again.

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其他网络用户评价我们的酒店

  • 2,567 评论 9.5/10 位置
  • 8,017 评论 8.5/10 房间
  • 12,547 评论 9.1/10 服务
  • 49 评论 5.5/10 上网
  • 4,939 评论 9/10 清洁度
  • 1,224 评论 8.1/10 设施
  • 1,092 评论 8.3/10 早餐
  • 644 评论 3.9/10 性价比

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