Anwar Al Madinah Mövenpick 5 星

客户意见评级 (ALL 评级) 3.7/5 678 评论

保证最优惠房价
Anwar Al Madinah Mövenpick - Image 1
Anwar Al Madinah Mövenpick - Image 2
Anwar Al Madinah Mövenpick - Image 3
Anwar Al Madinah Mövenpick - Image 4
Central Zone, Al Khalidiya, PO Box 41340, 42311 MEDINAH AL MUNAWARA, 沙特阿拉伯

描述

酒店其他优惠

  • Just one minute's walk from Al-Masjid an-Nabawi

  • The nearest hotel to the Ladies' Prayer Entrance

  • Direct access to the adjacent shopping mall

  • Family-Friendly & Group-Oriented Facilities

  • Prime location near Madinah Airport and Haramain High-Speed Train Station

我们的客房

酒店位置

Anwar Al Madinah Mövenpick

Central Zone, Al Khalidiya, PO Box 41340
42311 MEDINAH AL MUNAWARA
沙特阿拉伯

GPS:24.471719, 39.607736

电话

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 餐厅
  • 轮椅可通行
  • 无线网络
  • 空调
  • 早餐
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  3.7/5  678 评论

TripAdvisor 评级  3.7/5  2,243 评论

The Most disappointing Hotel

Tripadvisor 评级 1.0/5

Rania88 家庭住宿 - 经 TripAdvisor 认证的评论

We were informed by our travel agent that this hotel was one of the best options in Madinah. Unfortunately, our experience was deeply disappointing, to the point that we considered leaving almost immediately after arrival. To begin with, we were promised connecting rooms, only to be told by the front desk upon arrival that this was impossible. Check-in was scheduled for around 6:00 PM, which is already unacceptable. However, matters worsened when we were forced to wait an additional two hours to receive our rooms, followed by another four hours before being given the correct accommodation. The front desk staff were clearly overwhelmed. Simply asking a question required standing in a long queue, which added to the frustration. The waiting area itself is extremely small, poorly ventilated, and uncomfortable. The guest restroom is in a deplorable condition—unhygienic, unpleasant, and consisting of only one stall to serve all arriving guests. Every room we encountered had a strong smell of smoke, which is unacceptable for a hotel of this supposed standard. Additionally, the bathroom layout is poorly designed; the bathroom door does not open properly as it collides with either the sink or the toilet seat. To make matters worse, the hotel does not offer lunch service. Upon arrival, after an exhausting and lengthy check-in process, we were forced to leave the hotel to search for a place to eat. Overall, this experience fell far below expectations and does not reflect the quality or service one would expect from a hotel described as “one of the best” in Madinah.

Amazing stay

Tripadvisor 评级 5.0/5

Nedal A 经 TripAdvisor 认证的评论

My stay at your hotel was truly outstanding. Although brief, it exceeded all expectations. This remarkable experience was made possible by the exceptional staff, with special appreciation to Mr. Khaled. Mr. Khaled exemplifies true hospitality through his professionalism, attentiveness, and genuine care for guests. His presence added great value and made the stay truly memorable. Sincere thanks to Mr. Khaled and the entire team for delivering such an exceptional experience.

Not a 5 star hotel

Tripadvisor 评级 3.0/5

Israh10 经 TripAdvisor 认证的评论

The hotel is very run down and in need of a redesign. Service was not at a 5 star standard. Hardly saw a hotel employee the whole time. We stayed 3 nights and our bathroom was not cleaned once in this period even though housekeeping came in once to attend to the room. By the time we left we had run out of toilet paper and was using the tissues. It seems to me that this hotel is taking advantage of the fact that pilgrims come to the holy city needing a place to stay and with limited options around the haram, think they can offer substandard accommodation because they will always be at capacity. If you are looking for a 5 star hotel this is probably not for you. This is more 4 star. Some positives: location is excellent. Beds were comfortable. Breakfast was ok considering the size of guests. Some of the staff at breakfast were helpful.

We're sorry to hear that your experience with us did not meet your expectations. We truly value your feedback and want to assure you that we will carefully look into the issues you raised to prevent them from happening again. We promise to do everything we can to ensure your next visit aligns with your expectations. We look forward to the opportunity to serve you again and provide the level of service you deserve

DO NOT BOOK A ROOM HERE IF YOU WANT A 5 STAR HOTEL

Tripadvisor 评级 1.0/5

Abidul I 经 TripAdvisor 认证的评论

I don’t even know where to start… Firstly, the initial rooms given to us were on the 8th floor of the Madinah Tower. The rooms smelt like someone died in there. (This is not a joke). Also the rooms did not look like anything near a 5 star hotel room. It was more of a 3 star hotel room. The furniture in general was old, however a lot of it was broken and falling apart. They were also not very clean. The carpet was ripped and sticky, infact most of the room felt sticky. We returned to the reception and told them about this, they ensured us that those were 5 star rooms which I still can’t believe they said that, however they showed us another room to stay in. They only showed 1 out of the 2 rooms, I believe they did this on purpose as they knew the room they didn’t show was not good as this also had a smell and a lot of the things were falling apart. We reported this to the hotel and they did not seem to care at all. The staff don’t look to resolve anything and just said to take it up with the agency when clearly the room they’ve provided is not even 3 star quality let alone 5 star. Extremely upset with their service and would never ever recommend this hotel to anyone.

We're sorry to hear that your experience with us did not meet your expectations. We truly value your feedback and want to assure you that we will carefully look into the issues you raised to prevent them from happening again. We promise to do everything we can to ensure your next visit aligns with your expectations. We look forward to the opportunity to serve you again and provide the level of service you deserve

Unforgettable memories

Tripadvisor 评级 5.0/5

MH2385 经 TripAdvisor 认证的评论

My stay at Anwar Al Madinah Movenpick for two nights and three days was magical. From the moment I arrived, the staff was incredibly kind and very cooperative, which meant so much since I was traveling alone. The room felt like a dream spacious with a breathtaking full view of Masjid-e-Nabwi right from my window. I had only seen that view in photos, but experiencing it in real life was something else. Waking up to it was a blessing I’ll always remember. A big thank you to Abdul Aziz at reception for his amazing hospitality, and to the Duty Managers Khalid and Saeed for making everything smooth. The restaurant team was also extremely polite and caring. The hotel management even surprised me with a fruit basket and flowers, which made my stay extra special. It was a beautiful experience filled with comfort and warmth. Can’t wait to visit again, InshaAllah. Wishing the entire Movenpick team endless success and growth.

Thank you for your rating. We are really glad you enjoyed your stay with us. We really appreciate your feedback, and we promise to maintain our high level of service and to always be your reliable choice when visiting Almedina. Thank you for choosing us, and we look forward to hosting you again.

合作伙伴包含 TripAdvisor

其他网络用户评价我们的酒店

  • 2,588 评论 9.5/10 位置
  • 8,022 评论 8.5/10 房间
  • 12,516 评论 9.1/10 服务
  • 50 评论 5.5/10 上网
  • 4,932 评论 9.1/10 清洁度
  • 1,231 评论 8.2/10 设施
  • 1,101 评论 8.4/10 早餐
  • 655 评论 3.8/10 性价比

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