Anwar Al Madinah Mövenpick 5 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 3.7/5 Отзывов: 678

Гарантия
лучшей цены
Anwar Al Madinah Mövenpick - Image 1
Anwar Al Madinah Mövenpick - Image 2
Anwar Al Madinah Mövenpick - Image 3
Anwar Al Madinah Mövenpick - Image 4
Central Zone, Al Khalidiya, PO Box 41340, 42311 MEDINAH AL MUNAWARA, Саудовская Аравия

Описание

Особенности отеля

  • Just one minute's walk from Al-Masjid an-Nabawi

  • The nearest hotel to the Ladies' Prayer Entrance

  • Direct access to the adjacent shopping mall

  • Family-Friendly & Group-Oriented Facilities

  • Prime location near Madinah Airport and Haramain High-Speed Train Station

Наши номера

Расположение отеля

Anwar Al Madinah Mövenpick

Central Zone, Al Khalidiya, PO Box 41340
42311 MEDINAH AL MUNAWARA
Саудовская Аравия

GPS:24.471719, 39.607736

Телефон

Доступ и транспорт

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

При отеле
  • Парковка
  • Ресторан
  • Доступ на инвалидном кресле
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено
  • Обслуживание в номере

Отзывы наших гостей

Отзывы наших гостей

Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  3.7/5  Отзывов: 678

Рейтинг TripAdvisor  3.7/5  Отзывов: 2 255

Bad customer service and staff is rude

Примечание: Tripadvisor 1.0/5

neslinn Реальные отзывы TripAdvisor

Just bcs the card is not working I have to stand in the queue for 30 minutes and my airport taxi is coming in 10 minutes. I may miss my airport taxi and such a poor service. Not understanding the situation and 1 star rating. Nothing was good and all bad service.

Very special experience

Примечание: Tripadvisor 5.0/5

Khady Evelyne D... N Реальные отзывы TripAdvisor

I truly love staying at Mövenpick Anwar Al Madinah — it feels like a second home every time I come to Madinah. A very special mention goes to Shahinaz from ALL Accor Guest Relations and Usman from the Executive Lounge. They were absolutely incredible: attentive, kind, professional, and genuinely caring. Their service went far beyond expectations and made my stay truly exceptional. The Haram view is simply breathtaking. Being able to pray from the 14th floor with a direct view of Al-Masjid An-Nabawi is a priceless experience — serene, spiritual, and deeply moving. Few places offer such a perfect balance between comfort, spirituality, and proximity to the Prophet’s Mosque. Thank you to the entire team for consistently delivering excellence. I will always choose Mövenpick Anwar Al Madinah when in Madinah.

Worst hotel experience I’ve ever had

Примечание: Tripadvisor 1.0/5

Tala A Реальные отзывы TripAdvisor

Check-in was scheduled for 5:00 PM, yet we did not receive our room keys until 6:20 PM. During this time, we were made to wait in the lobby. Each time we asked whether our room was ready, we were told to stand again in the same check-in line, which was approximately 30 minutes long. We checked on the room over four times, and only after changing our tone and asking to speak to a supervisor were the keys finally handed to us. When we entered the room, it was filthy. The carpet was visibly dirty, giving the impression that it had not been properly cleaned or sanitized. Basic amenities were missing or unusable — there was no shower gel or soap, and the shampoo and conditioner bottles were empty. The hair dryer did not function properly. It would only work periodically, forcing me to turn it off and wait several minutes before turning it back on again. Even when it did work, it was very poor quality and barely produced any air. The Wi-Fi was extremely poor, making internet access unreliable throughout the stay. Additionally, the TV channel guide sheet in the room, which listed the channels and their corresponding numbers, contained spelling errors, reflecting a lack of basic attention to detail. There were also cakes displayed in the lobby with no napkins or plates, and guests were grabbing the desserts by hand. This was extremely unhygienic and a clear health concern, allowing germs to spread openly in a shared public space. Overall, this hotel showed a complete lack of organization, cleanliness, and basic hospitality standards. I would not recommend staying here and would strongly advise management to seriously address these issues.

Very very bad

Примечание: Tripadvisor 1.0/5

Junaid J Реальные отзывы TripAdvisor

As a gold Member the check in was a disaster. The lady was rude at reception Check us in a room which was occupied After a long journey to be treated this way is not on

Very bad

Примечание: Tripadvisor 1.0/5

Lolwa A Реальные отзывы TripAdvisor

This was the worst hotel experience I have ever had. The hotel is extremely old, worn out, and poorly maintained. Cleanliness levels are unacceptable across all areas—from the hallways to the rooms. Room service was slow, inefficient, and far from professional. We booked the room based on specific photos, but upon arrival, the room looked completely different from what was advertised. We requested to change the room multiple times, but the response was inadequate and disappointing. The most shocking issue was that hotel staff removed our luggage and left it outside the door when they noticed we were not inside the room. This behavior is highly unprofessional and a serious safety concern. Security at the hotel is extremely weak—anyone can access all floors without a key card, raising major concerns about guest safety and protection. One of the rooms also had water leaking from the wall, and the carpet was damp, moldy, and had a strong unpleasant smell. We filed an official complaint, yet no action was taken. Even after reporting the issue, the wall continued to leak and the carpet remained wet without any intervention. Conclusion: ❗ The hotel is dirty, unsafe, and offers very poor services. I do not recommend it at all. A truly frustrating and disappointing experience by every standard.

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Другие интернет-пользователи оценили наш отель

  • 2 549 Отзывов 9.5/10 Расположение
  • 8 060 Отзывов 8.4/10 Номер
  • 12 602 Отзывов 9/10 Сервис
  • 51 Отзывов 4.8/10 Интернет
  • 4 993 Отзывов 9/10 Чистота
  • 1 069 Отзывов 8.2/10 Завтрак
  • 644 Отзывов 3.9/10 Соотношение цены и качества
  • 36 Отзывов 8.8/10 Велнес-зона

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