Mövenpick Asara Resort & Spa Hua Hin 5 estrellas

Nota de clientes de Avis (Clasificación de ALL) 4.5/5 1.420 opiniones

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53 Hua Hin 5 Alley, Tambon Hua Hin , Amphur Hua Hin, 77110 PRACHUAP KIRIKHAN, Tailandia

Descripción

Extras del hotel

  • Propiedad frente al mar en un exuberante paisaje tropical

  • Amplias suites y villas con piscina privada

  • Cocina francesa y tailandesa de mercado

  • Piscina con vistas a la playa

  • Lugar de reunión junto al mar con luz natural

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Localización del hotel

Mövenpick Asara Resort & Spa Hua Hin

53 Hua Hin 5 Alley, Tambon Hua Hin , Amphur Hua Hin
77110 PRACHUAP KIRIKHAN
Tailandia

GPS:12.619898, 99.952651

Teléfono
Fax +66 32 547 762

Acceso y transporte

Servicios hoteleros

Registro a partir de - Salida hasta

En las instalaciones
  • Piscina
  • Aparcamiento
  • Restaurante
  • Accesible para silla de ruedas
  • Gimnasio
  • Wifi
  • Aire acondicionado
  • Desayuno
  • Bar
  • Salas de reunión
  • Servicio de habitaciones

Valoraciones de nuestros huéspedes

Valoraciones de nuestros huéspedes

Valoraciones 100% certificadas de huéspedes que verdaderamente se alojaron con nosotros

Más información

Clasificación de ALL  4.5/5  1.420 opiniones

Nota de clientes de Avis 3.0/5

Zhihao P. Parejas - Comentarios confirmados ALL

Hotel bonito habitación bonita, también los empleados son amables y serviciales. Pero el servicio de comida y bebida es horroroso. Peor desayuno que he tenido en Tailandia. El servicio de camarero de bar ninguno. La cara de camarera de restaurante amargada…

Dear Mr. Zhihao P., Thank you very much for taking the time to share such detailed feedback regarding your recent stay with us. We truly appreciate your honesty, especially as a valued ALL Platinum member. While we are pleased to know that you found our hotel, room, and many of our team members friendly and helpful, we are sincerely concerned and deeply regret that your experience with our Food & Beverage service particularly breakfast and the pool bar was so disappointing. Please accept our heartfelt apologies for the lack of service, the self-service impression at breakfast, the absence of attentive bar service, and the unwelcoming attitude you encountered. This is certainly not the level of hospitality we strive to deliver, nor what our guests should expect from us. Your comments regarding the slow service response at the pool bar, the repeated use of the service button without assistance, and the insufficient presence of service staff have been shared directly with our Food & Beverage leadership team for immediate corrective action. We are also addressing the concerns related to team attitude, service training, and overall guest engagement to ensure a more proactive and welcoming experience. Additionally, we regret that your ALL Platinum benefits and recognition were not clearly communicated or fully delivered during your stay, including the welcome amenity. This is an important shortcoming, and we sincerely apologize for this oversight. Your feedback has been shared with our Front Office and Guest Relations teams to reinforce proper recognition and communication of loyalty benefits going forward. We truly value your feedback, as it highlights critical areas where we must improve, from service responsiveness and consistency to sustainability initiatives and guest recognition. Please be assured that your comments are being taken very seriously and are already part of our service improvement actions. We would be grateful for the opportunity to welcome you back in the future and provide you with the level of service that genuinely reflects our standards and your expectations as a loyal Accor guest. With warm regards, Hatsadee Wangpimoon (Joey) Guest Relations Manager Mövenpick Asara Resort and Spa, Hua Hin

Calificaciones de nuestro hotel de usuarios de otras webs

  • 425 opiniones 8.3/10 Ubicación
  • 1.042 opiniones 8.2/10 Habitación
  • 1.318 opiniones 8.5/10 Servicio
  • 15 opiniones 7.1/10 Internet
  • 577 opiniones 7.6/10 Comida
  • 537 opiniones 8.7/10 Comodidad
  • 487 opiniones 7.8/10 Instalaciones
  • 440 opiniones 8.7/10 Ambiente

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