Mövenpick Sousse 5 stars

The staff was wonderful. Very friendly and attentive. The Sendai Teppanyaki experience was an unexpected surprise and delicious! We had a very nice stay. The rooms were clean and the balcony view was amazing. We did have a few complaints. •The dinner buffet ran out of silverware and plates, and just rinsed off dirty ones and gave them to us to use. Not a safe practice during COVID! •The cushions on the lounge chairs by the pool are dirty and stained and unattractive. •There was no air conditioning in the rooms, so we were very hot at night and told to open the balcony door to be cool. It was warm and humid outside so that did not help. A/C should always be an option! • The parking is awful! Not enough space for such a large hotel.

As usual Mövenpick hotel sousse is very confortable and relaxing hotel. It’s my favorite one in Sousse.

We had a pleasant stay in Movenpick Sousse. Everything was great especially hot swimming pool and friendly staff around the hotel. The only thing could be better is coffee served there.

1* My first impression when I call the hotel to confirm my booking was not that pleasant, I called 4 times and each time the receptionist told me that the reservation agent line is busy and I have to call again , so I ask to put me in hold she refused and ask me to hang up and called back later , fifth call was succeeded and for some reason the reservation agent pick the phone call and she was able to confirm my booking . 2* No crowd management at the hotel parking lot , security guard almost absent, cars blocking all access , no direction, no assistance to provide parking cars for hotel residents . Is it difficult to manage how many residents ? And how many spots available? Finally I went underground hotel parking and I get stuck there cover 30 minutes because I can’t backward my car and the strange part that the parking basement is one way only; the entry same as the exit . I have no idea how could be in safety side!!!. After too many attempts I was able to park in small area . 3 * Dinner at the main dining room !!! Wow!!no social distance between tables , I saw family for 5 people at the same table , kids using finger to grab food , no COVID protocol at all, cooks should serve every single guest , no one should touch spoons, should be no self serve for my knowledge. 4* Day 2 I received a phone call from the front office manager claimed that my 10000 rewards point was not available to redeem, she was aggressive on the phone and ask me to come down to “ her office “ to discuss, and I have to call the head office to sort it out !!! Or I have to pay cash all the amount … She was arguing with me and threatening if it was not sorted I have to pay everything. Was shocking moments my self and my wife for our wedding anniversary!!! FYI I called before my stay the head office , also the reservation agent at the hotel “Sana" , and the receptionist at the check in time , and all of them confirmed 10000 has been redeemed and I have to pay remaining balance around 29 euros . So after the disturbing phone call from front desk manager , I called the head office USA Mrs Donna and she was able to sort it out for me . such a great customer services and problem solving and efficiency!! Hats Off . 5 * my room 7152 , balcony is soo noisy because of the heat pump located in a small room near the pool, It is very noisy 24/24 . The unit should have been installed on noise-absorbing pads but this was not done. 6 * in door pool was packed and over crowded with guests , no crowd management to organize the flow and we decided to not use the pool at all . 7 * departure breakfast very crowded restaurants, I want to thank you the restaurant team for the great job , they did amazing job taking care of us . 8* Thank you housekeeping department as well , she did a wonderful job to keep my room clean and tidy. Bottom line I regret my self and my wife for our stay , we felt that we lost our 10000 points and we didn’t enjoy our special event , we stuck at the room most of the time watching TV … I wish time goes back and spend my points somewhere else…

First of all Thank you for the opportunity to provide feedback about my previous stay in Movenpick hotel sousse . Please allow me to share my experience as below details ; 1* My first impression when I call the hotel to confirm my booking was not that pleasant, I called 4 times and each time the receptionist told me that the reservation agent line is busy and I have to call again , so I ask to put me in hold she refused and ask me to hang up and called back later , fifth call was succeeded and for some reason the reservation agent pick the phone call and she was able to confirm my booking . 2* No crowd management at the hotel parking lot , security guard almost absent, cars blocking all access , no direction, no assistance to provide parking cars for hotel residents . Is it difficult to manage how many residents ? And how many spots available? Finally I went underground hotel parking and I get stuck there cover 30 minutes because I can’t backward my car and the strange part that the parking basement is one way only; the entry same as the exit . I have no idea how could be in safety side!!!. After too many attempts I was able to park in small area . 3 * Dinner at the main dining room !!! Wow!!no social distance between tables , I saw family for 5 people at the same table , kids using finger to grab food , no COVID protocol at all, cooks should serve every single guest , no one should touch spoons, should be no self serve for my knowledge. 4* Day 2 I received a phone call from the front office manager claimed that my 10000 rewards point was not available to redeem, she was aggressive on the phone and ask me to come down to “ her office “ to discuss, and I have to call the head office to sort it out !!! Or I have to pay cash all the amount … She was arguing with me and threatening if it was not sorted I have to pay everything. Was shocking moments my self and my wife for our wedding anniversary!!! FYI I called before my stay the head office , also the reservation agent at the hotel “Sana" , and the receptionist at the check in time , and all of them confirmed 10000 has been redeemed and I have to pay remaining balance around 29 euros . So after the disturbing phone call from front desk manager , I called the head office USA Mrs Donna and she was able to sort it out for me . such a great customer services and problem solving and efficiency!! Hats Off . 5 * my room 7152 , balcony is soo noisy because of the heat pump located in a small room near the pool, It is very noisy 24/24 . The unit should have been installed on noise-absorbing pads but this was not done. 6 * in door pool was packed and over crowded with guests , no crowd management to organize the flow and we decided to not use the pool at all . 7 * departure breakfast very crowded restaurants, I want to thank you the restaurant team for the great job , they did amazing job taking care of us . 8* Thank you housekeeping department as well , she did a wonderful job to keep my room clean and tidy. Bottom line I regret my self and my wife for our stay , we felt that we lost our 10000 points and we didn’t enjoy our special event , we stuck at the room most of the time watching TV … I wish time goes back and spend my points somewhere else… Thank you for the happy anniversary chocolate cake . Best regards Anis T.