Mövenpick Sousse

Customer review rating (ALL Rating) 4.1/5 1,490 reviews

Mövenpick Sousse - Image 1
Mövenpick Sousse - Image 2
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Boulevard du 14 Janvier, PO Box 114, 4039 SOUSSE, Tunisia

Description

Hotel extras

  • Location combining beach and city life

  • First Marine Spa in Tunisia

  • Delightful wining and dining facilities

  • State-of-the-art conference facilities

  • The Little Birds Club kids' club

Our accommodation(s)

Hotel location

Mövenpick Sousse

Boulevard du 14 Janvier, PO Box 114
4039 SOUSSE
Tunisia

GPS:35.84159, 10.627958

Telephone
Fax +216 73 202 111

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,490 reviews

TripAdvisor Rating  4.0/5  4,962 reviews

Certificate of excellence 2024

Exceptional service

TripAdvisor rating 5.0/5

ashbys280 TripAdvisor review

My husband and I have just returned from a weeks holiday and we cannot fault it. All the staff were so attentive, always aware of our safety and comfort as I am 29 weeks pregnant. Food incredible, especially the deserts and chocolate hour 😋 We will be rebooking to return with baby next year.

A Great Stay & Experience INSIDE the RESORT!!!

Customer review rating 4.0/5

G.m. Solo - Confirmed reviews ALL

Well, when you’re arriving the most beautiful Hotel of Sousse who looks like more a Pharaon PALACE, you are completely gobsmacked by the architecture and the design of this wonderful of Movempick Hotel Resort. I’ve been allocated a wonderful bedroom rather pool and see you on the eighth floor and I have to say it was a wonderful show for my entire Stay. All the hospitality part I mean the hotel front of the house housekeeping Concierge security etc. was absolutely spot on and five star level!!! Charming staff dedicated and I can say that the room service was fabulous to the point that it became my favourite restaurant. What has been shocking is actually the F&B part ! - The Italian restaurant is a proper disaster not only because it’s stuck in the 90s in terms of menu and presentation but also by the attitude of the staff there especially the owner, chef and restaurant manager who are all very laid-back and produce a food which doesn’t match a five star hotel. Presentation is a disgrace and the product are not good. - The Tepanaki experience was thanks God much better… but here again we are far from what was excepted! it was like not a proper real Tepanaki restaurant experience that you would expect in a fivestar Hotel. I think the food and beverage director has a big training session to do towards Service and also how can you present menus full of stains and one beverage menu completely out of date with most of the product missing and basically stuck in the time as well!!! an example: how can you not have a Prosecco on the menu in a Italian restaurant A Sake in a Japanese restaurant? - Room service was exceptional, the chef cooked me some excellent meal and the service from the waiters was impeccable!!! so most of the time I’ve been eating in my bedroom with a wonderful view and a quiet atmosphere. The spa is a jewel massage and everything as the seawater pool and all the Balnéothérapie was exceptional. I can only regrets the attitude of the Tunisian outside of the results who tried to scam you all the time and well not very welcoming when your guests who come to basically spend money in their places. So I spent most of my time inside the resort only and it’s a wonderful place at this period of the year: end of October to relax and unwind with massage at the spa, the different pools the snack and of course the Mediterranean sea that was at 25°. So altogether, it was a great stay despite most of the food and beverage part! Would I return? possibly? definitely the same period for sure.! When: we will see… Thanks for all the members of the team that make my stay absolutely unforgettable!

Well located

Customer review rating 3.5/5

Lc Business - Confirmed reviews ALL

The hotel looks nice from the outside, but the interior decoration materials are of poor quality and some are old, especially the bathroom appliances, makeup mirror, hair dryer, etc. are damaged. Some people at the front desk are not familiar with the business and need to wait for a long time. The room booked online needs to be paid in full when checking in, which is very inflexible. The restaurant buffet has a large portion, it is difficult to find a seat when it is crowded, the lighting is dim, and the noise is loud. It seems that there are many choices, but it is actually difficult to find tasted. The menu choices of the Japanese and Spanish restaurants are also limited.

Dear Ms. C., Thank you for your feedback! We are glad to hear that you appreciated our hotel's location and exterior appearance. However, we sincerely apologize for the issues you encountered with the interior of the hotel, especially the condition of the bathroom appliances and the service at the front desk. Your comments regarding the quality of certain furnishings and the in-room amenities have been shared with our maintenance team, and we will certainly address these concerns to improve the overall guest experience. We also appreciate your comments regarding the buffet and our restaurant options. We understand that during peak times, seating can be limited, and we are looking into ways to enhance the overall dining experience by improving both the ambiance and variety of choices. As for the Japanese and Spanish restaurant menus, we will take your feedback into consideration as we continue to refine our offerings to better meet our guests’ expectations. Regarding the payment process, we understand your concern and will work on providing clearer communication to ensure a smoother check-in experience. Once again, we thank you for your valuable input, and we hope to have the opportunity to welcome you back for a more comfortable stay in the future. Best regards, Ahmed Hamza Guest Experience Manager

5* For all the staff that work there

Customer review rating 3.5/5

Surayya M. Friends - Confirmed reviews ALL

We had a lovely time,Yahya on reception was fantastic,Rashed and Amine made breakfast very enjoyable.

Dear Ms. M., Thank you for your feedback! We are thrilled to hear that you had a lovely time with us. It’s wonderful to know that Yahya at reception made such a great impression, and we will be sure to pass along your compliments to Rashed and Amine for making your breakfast experience so enjoyable. Your feedback truly means a lot to us, and we can’t wait to welcome you back for another fantastic stay. Best regards, Ahmed Hamza Guest Experience Manager

Pleasant hotel

TripAdvisor rating 4.0/5

Azal E TripAdvisor review

I had a lovely time at the hotel , the rooms were clean and spacious . Nice pool areas and a nice sandy beach. Staff were friendly, particularly brahim who went above and beyond to make our dining experience pleasant especially that i was travelling with a two year old .

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Other web-users rate our hotel

  • 429 reviews 8.5/10 Location
  • 878 reviews 6.3/10 Room
  • 2,053 reviews 8.2/10 Service
  • 26 reviews 7.3/10 WiFi
  • 457 reviews 5.7/10 Cleanliness
  • 398 reviews 7.5/10 Breakfast
  • 358 reviews 6.3/10 Amenities
  • 227 reviews 9.3/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.