Mövenpick Sousse

Customer review rating (ALL Rating) 4.1/5 1,503 reviews

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Description

Hotel extras

  • Location combining beach and city life

  • First Marine Spa in Tunisia

  • Delightful wining and dining facilities

  • State-of-the-art conference facilities

  • The Little Birds Club kids' club

Our accommodation(s)

Hotel location

Mövenpick Sousse

Boulevard du 14 Janvier, PO Box 114
4039 SOUSSE
Tunisia

GPS:35.84159, 10.627958

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,503 reviews

TripAdvisor Rating  4.0/5  4,958 reviews

Certificate of excellence 2024

Pleasant hotel

TripAdvisor rating 4.0/5

Azal E TripAdvisor review

I had a lovely time at the hotel , the rooms were clean and spacious . Nice pool areas and a nice sandy beach. Staff were friendly, particularly brahim who went above and beyond to make our dining experience pleasant especially that i was travelling with a two year old .

5* For The Lovely People That Work Here.

TripAdvisor rating 5.0/5

Surayya1989 Friends getaway - TripAdvisor review

Yahya at the reception checked us in and also surprised me with a lovely birthday cake.He has gone above and beyond for us and we are so grateful to him At breakfast Amine & Rachid have really looked after us.Thankyou so much we will never forget yout kindness

ok stay

Customer review rating 4.0/5

Meraj Business - Confirmed reviews ALL

Stay was only ok because- 1)I was not able to turn on Tv in last 3 days of my stay. 2) I do not why hotel staff removed the bathroom slippers 2 days before my departure.

Dear Guest A., Thank you for your feedback! We’re sorry to hear that your stay was not as enjoyable as it should have been. We sincerely apologize for the issues you faced with the TV and the removal of the bathroom slippers. Regarding the TV, we understand how frustrating it must have been not to have access to it for the last few days of your stay. We will investigate this matter to ensure the issue is addressed, and that all equipment is fully functional for our guests. As for the bathroom slippers, we apologize for any inconvenience caused by their removal before your departure. This should not have happened, and we will look into our housekeeping procedures to ensure that such oversights do not occur in the future. Your feedback is important to us, and we appreciate your patience in bringing these matters to our attention. We hope to have the opportunity to welcome you again and provide a more seamless experience. Best regards, Ahmed Hamza Guest Experience Manager

Good stay

Customer review rating 4.0/5

I H. C. Business - Confirmed reviews ALL

Nothing to add

Dear Mr. H., Thank you for your feedback! We’re thrilled to hear that you had a good stay with us. If you have any suggestions or additional comments in the future, please don't hesitate to reach out. We look forward to welcoming you again soon! Best regards, Ahmed Hamza Guest Experience Manager

not satisfied

Customer review rating 1.5/5

Rania H. Business - Confirmed reviews ALL

late communication TV was not working for almost 5 days delay in feedback

Dear Ms. E., Thank you for your feedback! We sincerely apologize for the issues you experienced during your stay, particularly regarding the TV not working for such an extended period and the delay in communication. This is certainly not the level of service we aim to provide, and we understand your frustration. Please be assured that we take your comments seriously, and we are reviewing our communication and maintenance procedures to prevent similar situations from occurring in the future. Our guests' comfort and satisfaction are our top priority, and we deeply regret that we fell short of meeting your expectations on this occasion. We hope you will give us another opportunity to make things right in the future. If you have any further concerns or suggestions, please feel free to reach out to us directly. Best regards, Ahmed Hamza Guest Experience Manager

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Other web-users rate our hotel

  • 429 reviews 8.5/10 Location
  • 878 reviews 6.3/10 Room
  • 2,053 reviews 8.2/10 Service
  • 26 reviews 7.3/10 WiFi
  • 457 reviews 5.7/10 Cleanliness
  • 398 reviews 7.5/10 Breakfast
  • 358 reviews 6.3/10 Amenities
  • 227 reviews 9.3/10 Wellness Area

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