Mövenpick Hotel Münster 4.5 星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.5/5 2,485 件のレビュー

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Mövenpick Hotel Münster - Image 1
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Kardinal Von GalenRing 65, 48149 MUENSTER, ドイツ

説明

ホテルのその他の情報

  • Exclusive rooftop area, fitness studio, sauna, and massages on request

  • Mövenpick Restaurant with international cuisine and Chesa Rössli & fine dining with bar

  • 120 paid underground parking spaces/free outdoor parking; 3 EV charging stations available

  • 11 conference rooms

  • Centrally located, but surrounded by nature

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ホテル所在地

Mövenpick Hotel Münster

Kardinal Von GalenRing 65
48149 MUENSTER
ドイツ

GPS:51.95543, 7.605067

電話番号
ファックス +49 251 8902616

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.5/5  2,485 件のレビュー

トリップアドバイザーの評価  4.2/5  1,563 件のレビュー

problem with payment

トリップアドバイザーの評価 1.0/5

Gerd S トリップアドバイザー認証口コミ

Credit card was charged twice. The hotel management was unable to solve this issue within four weeks. The room itself was okay. The breakfast buffet could have covered more options for a four star hotel.

Dear Guest, Thank you for taking the time to share your feedback with us. We sincerely apologize that your experience fell short of expectations and regret the inconvenience caused by the billing discrepancy, which our team has since resolved. While such occurrences are rare, we acknowledge the delay in addressing this matter and have reinforced our internal communication protocols. Our breakfast buffet offers seasonal selections across multiple live cooking stations, including freshly prepared omelettes and international specialties. We appreciate your observation and will review our offerings to ensure they meet four-star standards. We hope you will return for an improved experience in the future. Kind regards, Patricia Nilsson General Manager

A nice hotel close to the city centre

トリップアドバイザーの評価 4.0/5

hpcroad トリップアドバイザー認証口コミ

This hotel has a very nice location. It is in a very quiet part of Münster and through a nice walk that is partially along the lakeside, you get into the heart of the city centre in about 25 minutes. The room was nice and very clean. The bed was very comfortable and the mattress could even be somewhat adjusted! There was a Nespresso coffee machine with complimentary coffee cups. That was much appreciated. Just as the in-room safe, but keep in mind it is quite small. My 16" laptop certainly did not fit. The bathroom was not very large, but the shower area provided enough space. It was quite elongated and the rack for a towel inside this area was very convenient. The parking situation is somewhat odd. There are a few free parking spots at the hotel entrance, and you can use the street side parking, but there is also a parking garage. It is a bit on the dark side and the spaces are somewhat tight, but it is convenient. It is actually a public parking garage. Hotel guests pay 17 Euro/day. There were two things that I think can be improved. The 32 Euro charge for the breakfast is way too high if you just want a simple continental type of breakfast. It would be nice if the hotel could offer such an option. Luckily, there are bakeries nearby and we went to one of them. Got a great breakfast at a very reasonable price. Another thing I would like to bring up is that I had to pay the city tax upon checkout, but I had paid my reservation in advance. This is not about the money, but it would be more customer friendly to include this tax in the room charge. Or at least inform guests of this when they check in.

Dear Guest, Thank you for reviewing your recent stay with us. We are delighted to learn that your accommodations met your expectations. The comfortable mattress with personalized adjustment settings and the pristine condition of your quarters enhanced your experience. The thoughtful amenities, including the premium coffee maker and the well-designed shower area with convenient towel placement, added to your comfort. We are sorry that some aspects of your stay did not meet your expectations. While we maintain competitive rates for our extensive breakfast buffet featuring both continental and hot options, we acknowledge your feedback regarding pricing flexibility. The city tax is a municipal requirement, and we strive to communicate all applicable charges transparently. Finally, we are pleased you enjoyed our tranquil setting by the Aasee lake. The scenic pathway leading to the historic city center offers a delightful stroll through some of Münster's most charming areas. We look forward to welcoming you back on a future occasion. Best regards, Patricia Nilsson General Manager

Basic but OK hotel

トリップアドバイザーの評価 3.0/5

Lars K トリップアドバイザー認証口コミ

First the positives: This is a nice hotel with friendly staff. The breakfast is good. But a little expensive. Served in an adjacent pavilion (we were informed that the restaurant was under renovation!). Nice and big rooms. There are 3 chargers for electric cars, The negatives. We had three rooms, of which they had apparently forgotten to wipe the dust off in two of the rooms! Charging for electric cars is in the underground garage at €17/day. And only one out of 3 chargers could be started to charge our cars. The staff knew nothing about it the charging facilities. Which they regretted. When paying for the stay in the garage, you have to pay in a machine that only takes cash. Which we didn't have enough of. After inquiring at the reception, we were told that we could pay there. Maybe it is an idea to put a sign on the machine about that option? In terms of price, the hotel is on the slightly expensive end considering that it is a rather basic hotel. We used the hotel to stay in transit and will choose another one next time.

Dear Guest, Thank you for taking the time to provide us with your feedback. We are pleased to hear that you enjoyed our friendly staff, great breakfast, spacious rooms and the availability of electric car chargers. We apologize for the inconvenience caused by the ongoing restaurant renovation and for any miscommunication regarding the charging facilities. We regret to learn that two of your rooms were not properly dusted and that the charging experience was not up to standard. We appreciate your suggestion regarding the payment machine and will consider adding a sign to inform guests of the option to pay at the front desk. Your feedback regarding the price and overall experience is valuable to us and we will use it to make improvements. We hope to welcome you again in the future and provide you with a better experience. Best regards, Patricia Nilsson, General Manager

Doesn’t live up to its billing. A curate’s egg experience for us.

トリップアドバイザーの評価 3.0/5

UKBigman Couples - トリップアドバイザー認証口コミ

The hotel didn’t live up to its billing. First, the positives. The room was spotlessly clean. The bed was very comfortable. The room was large and very quiet, overlooking gardens ( which it transpired was a cemetery which could explain the lack of noise). The breakfast was very comprehensive. The bar was comfortable and the bar staff friendly and helpful. We ate in the bar one night and the food ( calves liver) was truly excellent, as was my wife’s salad. The negatives. It is clearly a business hotel, and as such was soulless. I had been in dialogue with the hotel and at no time was I told that the restaurant was completely closed. The breakfast and dinners were served in a semi- permanent marquee, where the wooden floor bounced the contents of your table when anyone walked past. It completely lacked any atmosphere. The hotel advertises cycles, subject to availability. I had requested these. On arrival I was told there were none available as they were all out. On our second day I was told that all of the bikes had been taken out of service awaiting replacement and the replacements hadn’t arrived. Two conflicting and incompatible stories. There is plenty of free parking at or near the hotel so no need to pay for the underground parking. The hotel is not in the centre of Munster, and as Munster is such a vibrant thriving university city I would prefer to stay in the centre in future.

Dear Guest, Thank you for taking the time to provide feedback on your recent stay with us. We appreciate both your compliments and concerns as they help us to continually improve our service. We are pleased to hear that you found your room to be clean and comfortable, and that you enjoyed our full breakfast and excellent food at the bar. Our team strives to provide a welcoming and accommodating experience and we are pleased that you found our staff to be friendly and helpful. We sincerely apologize for any confusion regarding the closure of our restaurant and the availability of bicycles. Your feedback about the temporary dining facility and conflicting information about the bikes has been noted, and we will address these issues internally to ensure better communication and consistency in the future. Once again, we appreciate your valuable feedback and hope to have the opportunity to welcome you back and provide you with an improved experience. Warm regards, Patricia Nilsson, General Manager

Excellent location, great staff, very good room

トリップアドバイザーの評価 5.0/5

Keith M トリップアドバイザー認証口コミ

Location of this hotel is great - easy to navigate to by car. Surface car park was - predictably - chaotically full with vans, coaches etc, but underground car park had loads of spaces (but it's pricey!) with lift access direct to reception Check-in staff person was lovely, very friendly and helpful. Breakfast was in a marquee (whilst they refit some of the main restaurant) but no worse for it, with very good staff, great food, lots of choice and well-replenished Room was....absolutely fine, good air-con, lovely bathroom, decent WiFi, good TV (watched some Roland Garros tennis) really can't fault it Location - yes, it's a very pleasant lakeside walk to the centre, nearly all car-free, a very nice bonus on a nice warm evening Totally recommend this hotel

Dear Keith, Thank you very much for your detailed and positive review. We are delighted to hear that you enjoyed our location and that our check-in staff made a positive impression with their friendliness and helpfulness. We appreciate your understanding about the temporary breakfast tent and are pleased that it did not detract from your experience of great food, variety and attentive staff. We're also pleased that your room met your expectations and look forward to welcoming you back on your next visit. Best regards, Patricia Nilsson, General Manager

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