Mövenpick Hotel Münster 4.5 星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 1,105 件のレビュー

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Mövenpick Hotel Münster - Image 1
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Kardinal Von GalenRing 65, 48149 MUENSTER, Germany

説明

ホテルのその他の情報

  • Hotel's own fitness and spa area

  • Two restaurants offering excellent dining

  • Easily reachable by car with large parking facilities

  • 11 conference rooms

  • Centrally located, but surrounded by nature

当ホテルの客室

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ホテル所在地

Mövenpick Hotel Münster

Kardinal Von GalenRing 65
48149 MUENSTER
Germany

GPS:51.95543, 7.605067

電話番号
ファックス +49 251 8902616

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.4/5  1,105 件のレビュー

トリップアドバイザーの評価  4.0/5  1,552 件のレビュー

Basic but OK hotel

トリップアドバイザーの評価 3.0/5

Lars K トリップアドバイザー認証口コミ

First the positives: This is a nice hotel with friendly staff. The breakfast is good. But a little expensive. Served in an adjacent pavilion (we were informed that the restaurant was under renovation!). Nice and big rooms. There are 3 chargers for electric cars, The negatives. We had three rooms, of which they had apparently forgotten to wipe the dust off in two of the rooms! Charging for electric cars is in the underground garage at €17/day. And only one out of 3 chargers could be started to charge our cars. The staff knew nothing about it the charging facilities. Which they regretted. When paying for the stay in the garage, you have to pay in a machine that only takes cash. Which we didn't have enough of. After inquiring at the reception, we were told that we could pay there. Maybe it is an idea to put a sign on the machine about that option? In terms of price, the hotel is on the slightly expensive end considering that it is a rather basic hotel. We used the hotel to stay in transit and will choose another one next time.

Dear Guest, Thank you for taking the time to provide us with your feedback. We are pleased to hear that you enjoyed our friendly staff, great breakfast, spacious rooms and the availability of electric car chargers. We apologize for the inconvenience caused by the ongoing restaurant renovation and for any miscommunication regarding the charging facilities. We regret to learn that two of your rooms were not properly dusted and that the charging experience was not up to standard. We appreciate your suggestion regarding the payment machine and will consider adding a sign to inform guests of the option to pay at the front desk. Your feedback regarding the price and overall experience is valuable to us and we will use it to make improvements. We hope to welcome you again in the future and provide you with a better experience. Best regards, Patricia Nilsson, General Manager

Doesn’t live up to its billing. A curate’s egg experience for us.

トリップアドバイザーの評価 3.0/5

UKBigman Couples - トリップアドバイザー認証口コミ

The hotel didn’t live up to its billing. First, the positives. The room was spotlessly clean. The bed was very comfortable. The room was large and very quiet, overlooking gardens ( which it transpired was a cemetery which could explain the lack of noise). The breakfast was very comprehensive. The bar was comfortable and the bar staff friendly and helpful. We ate in the bar one night and the food ( calves liver) was truly excellent, as was my wife’s salad. The negatives. It is clearly a business hotel, and as such was soulless. I had been in dialogue with the hotel and at no time was I told that the restaurant was completely closed. The breakfast and dinners were served in a semi- permanent marquee, where the wooden floor bounced the contents of your table when anyone walked past. It completely lacked any atmosphere. The hotel advertises cycles, subject to availability. I had requested these. On arrival I was told there were none available as they were all out. On our second day I was told that all of the bikes had been taken out of service awaiting replacement and the replacements hadn’t arrived. Two conflicting and incompatible stories. There is plenty of free parking at or near the hotel so no need to pay for the underground parking. The hotel is not in the centre of Munster, and as Munster is such a vibrant thriving university city I would prefer to stay in the centre in future.

Dear Guest, Thank you for taking the time to provide feedback on your recent stay with us. We appreciate both your compliments and concerns as they help us to continually improve our service. We are pleased to hear that you found your room to be clean and comfortable, and that you enjoyed our full breakfast and excellent food at the bar. Our team strives to provide a welcoming and accommodating experience and we are pleased that you found our staff to be friendly and helpful. We sincerely apologize for any confusion regarding the closure of our restaurant and the availability of bicycles. Your feedback about the temporary dining facility and conflicting information about the bikes has been noted, and we will address these issues internally to ensure better communication and consistency in the future. Once again, we appreciate your valuable feedback and hope to have the opportunity to welcome you back and provide you with an improved experience. Warm regards, Patricia Nilsson, General Manager

Excellent location, great staff, very good room

トリップアドバイザーの評価 5.0/5

Keith M トリップアドバイザー認証口コミ

Location of this hotel is great - easy to navigate to by car. Surface car park was - predictably - chaotically full with vans, coaches etc, but underground car park had loads of spaces (but it's pricey!) with lift access direct to reception Check-in staff person was lovely, very friendly and helpful. Breakfast was in a marquee (whilst they refit some of the main restaurant) but no worse for it, with very good staff, great food, lots of choice and well-replenished Room was....absolutely fine, good air-con, lovely bathroom, decent WiFi, good TV (watched some Roland Garros tennis) really can't fault it Location - yes, it's a very pleasant lakeside walk to the centre, nearly all car-free, a very nice bonus on a nice warm evening Totally recommend this hotel

Dear Keith, Thank you very much for your detailed and positive review. We are delighted to hear that you enjoyed our location and that our check-in staff made a positive impression with their friendliness and helpfulness. We appreciate your understanding about the temporary breakfast tent and are pleased that it did not detract from your experience of great food, variety and attentive staff. We're also pleased that your room met your expectations and look forward to welcoming you back on your next visit. Best regards, Patricia Nilsson, General Manager

Great staff, great location, good food.

トリップアドバイザーの評価 5.0/5

DoritaDoritoExplorer トリップアドバイザー認証口コミ

Very friendly staff, great breakfast with amazing breads and lot of cheeses and hams and great coffee. Located near a lake and park, we had very nice walks. Dog friendly. The restaurant is also very good. minor down is The wifi in our room only worked in the bathroom. Close to the Old city.

Dear Guest, Your positive feedback means a lot to us, because our guests enjoy the highest priority at the Mövenpick Hotel Münster. Our aim is to convince our guests with quality, friendly service and esteem. We hope to welcome you back to our hotel very soon! Regards, Patricia Nilsson General Manager

Perfect location and pleasant building

トリップアドバイザーの評価 5.0/5

mikejdk2019 Couples - トリップアドバイザー認証口コミ

The hotel is situated just of the main ring road and is located in a pleasant wooded area. The sorroundings are nice. There is limited free parking, however the parking garage has space (at a price). Very spacious reception area - ample room for social distancing. Friendly and forthcoming staff. The room was very lovely and spacious and the beds are equipped with fantastic mattresses. The restaurant is worth a visit and the icecream dessert worth trying. Check-out was quick and easy.

Dear mikejdk2019, We want to thank you for the great evaluation you gave us after your visit at the Mövenpick Hotel Münster. We are glad that you enjoyed your stay entirely. To welcome you back again at the Mövenpick Hotel Münster would make us very happy! Best regards, Your hostess Patricia Nilsson, General Manager

との提携 TripAdvisor

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Muensterのすべてのホテル

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