Mövenpick Lausanne 4 stelle

Dear Mauro T., Thank you for taking the time to share your review regarding your recent visit at the Mövenpick Hotel Lausanne. It is a real pleasure to read that our ideal location and welcoming team positively impacted your overall stay with us. However, I am sorry if the condition of the carpet did not meet your expectations. Please rest assured that I have already shared your comments to the relevant department to improve this aspect. We are looking forward to welcoming you again, and hope your next visit will be even more pleasant than the previous one. Best regards, Franck Fleury, General Manager

Dear Patrick, Thank you for taking the time to share your review regarding your recent visit at the Mövenpick Hotel Lausanne. It is a real pleasure to read that our quiet location with the beautiful lake view, the spacious and comfortable room, as well as our breakfast offer positively impacted your family trip. Thank you also for highlighting the public transport card we provided, as well as Theo\'s helpful tips for getting around the city. I will be happy to share your compliments to him and the rest of the team, and I am sure everyone will be motivated to read your kind words. However, please allow me to apologize if you did not get the baby cot upon arrival. Please rest assured, we will be implementing additional training to improve our internal communication and prevent such situations in the future. We are looking forward to welcoming you again, and hope your next visit will be even more pleasant than the previous one. Best regards, Franck Fleury, General Manager

Dear Guest, Thank you for your note following your recent stay in our establishment. Thank you very much for your time. Many thanks for mentioning our chocolate hour, I'll be sure to share the message. I am pleased to see that you appreciated the quality of our services. Some useful information: - Green Globe certification with the most at the “platinum” level - Lake view room - Fitness facilities - Electricity terminals - Parking 30 spaces at the hotel and 800 spaces (ouchy parking lot) - FREE direct streetcar 100m away: 5 minutes to the station, 2 minutes more to Le Flon - And don't forget our famous Ice Creams See you soon at Movenpick Lausanne Franck Fleury Cluster General Manager Hotel Mövenpick Lausanne Hotel Mövenpick Geneva

Dear Valued Guest, Thank you very much for taking the time to share your review regarding your recent visit at the Mövenpick Hotel Lausanne. I am delighted to read that our ideal location by the lake, the comfortable and well-equipped rooms, as well as our chocolate hour offer in the afternoon positively impacted your overall experience with us. We are looking forward to welcoming you again soon, and we wish you a wonderful holiday season! Best regards, Franck Fleury, General Manager

Dear Valued Guest, Thank you for taking the time to share your review regarding your recent visit at the Mövenpick Hotel Lausanne. It is a pleasure to know you had a lovely time with us. I am delighted to read you highlighted our team members' friendliness and helpfulness, especially at the breakfast area. However, I am sorry if the service and communication at the reception did not meet your expectations. Our team member tried her best to communicate with you in your own language and I apologize if there was some misunderstandings. Please be aware that the modification of the room category depends on the hotel availibility. Please rest assured that I have already shared your feedback to the relevant department to strengthen our internal trainings. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Franck Fleury, General Manager