ノボテルチューリッヒシティヴェスト 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.3/5 918 件のレビュー

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Schiffbaustrasse 13, Am Turbinenplatz, 8005 チューリッヒ, スイス

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ホテル所在地

ノボテルチューリッヒシティヴェスト

Schiffbaustrasse 13, Am Turbinenplatz
8005 チューリッヒ
スイス

GPS:47.38923, 8.51656

電話番号
ファックス +41 44 276 22 99

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

THE FLAVE OF ZURICH

「THE FLAVE OF ZURICH」レストランでは、地元のルーツと地中海の精神が融合したお料理を提供します。地元の食材と地中海の味が合わさり、親しみやすくも新鮮な美食体験をお楽しみください。

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.3/5  918 件のレビュー

トリップアドバイザーの評価  3.9/5  1,708 件のレビュー

2025エクセレンス認証

Excellent!

トリップアドバイザーの評価 5.0/5

Maria C トリップアドバイザー認証口コミ

The service was great!! Location,Rooms,Atmosphere everything are perfect!!! Special thanks to 3G: Giannis, Giorgos, Grigoris!!!! Cu again!!!! 👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍

Think Twice Before Booking Novotel Zurich City West – A Shocking Display of Poor Service and Leadership.

トリップアドバイザーの評価 1.0/5

Bryan Y トリップアドバイザー認証口コミ

As I pen down my disappointment, I urge fellow travelers to reconsider your hotel choice before confirming a stay with Novotel Zurich City West. My recent experience was not only frustrating—it was unacceptable for any hospitality establishment, let alone a hotel under the Accor group. Before I share the details, I encourage you to scroll through the hotel’s replies to low-rated reviews. You’ll notice a pattern of generic apologies, without any real sign of improvement, ownership, or willingness to go the extra mile. Based on my experience, I fully expect a similar templated response to this review—one that twists facts and sidesteps accountability. Please take a moment to read what happened: Here’s What Went Wrong: • A Multi-hotel Reservation Agent confirmed a total quote (inclusive of breakfast, city tax, and parking) and I, trusting the hotel’s professionalism, provided my credit card details to secure the booking. • Then, a different Reservation Agent claimed there was a pricing error, and that the actual cost was significantly higher than originally quoted. • I was understandably shocked and asked for clarification and a proper cost breakdown, especially since my credit card details had already been submitted, raising concerns about security and misuse. • Despite the chain of communication, none of the staff caught the initial pricing error before I submitted my card. It demonstrated a lack of internal checks, communication, and accountability. • Eventually, a Reservation Manager, Mr. Patrick Zauscher, stepped in—but instead of resolving the issue, he quoted an even higher price than the second corrected rate. • When questioned, he claimed the second quote excluded parking—completely ignoring the fact that my emails from the very beginning had been explicitly clear: I had always requested an all-inclusive rate. • I asked for the hotel to either honor the original quote or extend a goodwill discount given their multiple errors and the inconvenience caused. • His response? A token offer of free parking and shockingly unprofessional language, including phrases like “your suggestion is unacceptable” and “it is up to you if you would like to accept the offer or not.” • The final blow: I was dismissively told to go to another hotel. This from a manager, to a guest who had been trying to resolve an issue caused entirely by the hotel’s own errors. Leadership Reflects the Team: Rather than showing empathy or taking responsibility, Mr. Zauscher allowed his frustration to spill over into his communication—projecting it on a guest who had already been inconvenienced by the failings of his team. This kind of conduct reflects poor leadership, and it’s clear why the staff under him struggle with performance and service standards. My Final Thoughts: I regret trusting Novotel Zurich City West with my reservation and providing my credit card details—only to have the agreed quote retracted and to now face the risk of a security breach. I spent significant time and effort trying to get answers, only to be met with miscommunication, shifting narratives, and harsh replies. The fact that the hotel allow such responses to be sent out by their staff is alarming. For a brand under Accor Hotels, this is an inexcusable lapse in professionalism and guest care. This has truly been my worst hotel experience to date and I hope my sharing can help many travelers.

Excellent choice, friendly staff

トリップアドバイザーの評価 5.0/5

hrh747 トリップアドバイザー認証口コミ

This hotel is conveniently located near restaurants, the Migros supermarket, and the Technopark metro station. The daily breakfast is fantastic, and they have a juice machine to get fresh vegetable and fruit juices. The rooms are spacious and equipped with tea and coffee service. The front desk staff are incredibly affable and responsive. The GYM and the pool are not to be missed. We were a group of 22 and had an unforgettable experience. I highly recommend this hotel.

Alice - A great professional and a kind person

トリップアドバイザーの評価 4.0/5

M M トリップアドバイザー認証口コミ

Hotel is fine. Could be better though. However I would like to mention that the front desk official Ms Alice was extremely professional, passionate and a kind human being. Because of her great customer care I forgot the small grey areas of this hotel. I give four stars to the hotel, however can not resist to give five stars to Alice.

Average but convenient

トリップアドバイザーの評価 3.0/5

JonKel62 トリップアドバイザー認証口コミ

Fairly basic hotel but clean and tidy. Only 2 minutes walk to the nearest tram station (Technopark) which takes you easily to the city centre. Very friendly receptionist (Alice in particular) who accomodated a complimentary early check in. Room overlooked reception which was quite noisy with the window open. Busy at breakfast, overrun with large families with loud children. Good buffet breakfast selection but bit lukewarm.

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 621 件のレビュー 8.5/10 ロケーション
  • 825 件のレビュー 6.6/10 客室
  • 904 件のレビュー 8.2/10 サービス
  • 18 件のレビュー 4.7/10 インターネット
  • 405 件のレビュー 5.3/10 快適さ
  • 399 件のレビュー 7.6/10 朝食
  • 355 件のレビュー 7.4/10 清潔さ

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周辺の他の施設

チューリッヒのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。