金兰瑞享度假村 5 星

客户意见评级 (ALL 评级) 4.6/5 666 评论

保证最优惠房价
金兰瑞享度假村 - Image 1
金兰瑞享度假村 - Image 2
金兰瑞享度假村 - Image 3
金兰瑞享度假村 - Image 4
Plot D 12 Abc, Cam Hai Dong, Cam Ranh, 57615 金兰区, 越南

描述

酒店其他优惠

  • 所有客房和别墅都可直接欣赏海景，最多可入住 2 名 16 岁以下的儿童。

  • 私人白色沙滩和清澈的海水

  • 提供儿童设施，包括小鸟俱乐部、水上滑梯、冒险绳索公园。

  • 大宴会厅与 2000 平方米的活动草坪相连

  • 酒店设有 1000 平方米的水疗中心，其中包括 23 间护理室

我们的客房

酒店位置

金兰瑞享度假村

Plot D 12 Abc, Cam Hai Dong, Cam Ranh
57615 金兰区
越南

GPS:12.043886, 109.209851

电话
传真 +84 258 3985 777

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 欢迎宠物
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 会议室
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.6/5  666 评论

TripAdvisor 评级  4.6/5  1,006 评论

Wonderfully hotel for kids.

Tripadvisor 评级 5.0/5

Go52161879827 经 TripAdvisor 认证的评论

Wonderful place for kids!!!! Mr. Roan provides the best services! Thank you!

Dear Go52161879827, Thank you very much for your kind words. We are delighted to hear that you and your family enjoyed your stay and that our resort proved to be a wonderful place for children. We truly appreciate your recognition of Mr. Roan’s service and will be sure to share your compliments with him. Your feedback is a great encouragement to our team to continue providing the best experiences for our guests. We look forward to welcoming you and your family back to Mövenpick Resort Cam Ranh for another memorable stay. Warm regards, Trinh Nguyen Assistant Front Office Manager

Overall Satisfied & would recommend this resort for families with kids.

Tripadvisor 评级 4.0/5

Jennifer L 经 TripAdvisor 认证的评论

We enjoyed our stay at Movenpick for the activities & the beach. The breakfast was enjoyable & Tropicana restaurant had great chefs who know how to cook good food. The staffs & buggy drivers were very friendly too. Only thing is that we’re not sure why our rooms were split up at the beginning of our ck ins & were required to pay an upgrade to be in the hotel with our other family who booked the same room online. The Condo we were in was dated & needed to be refurbished. We transferred to the hotel building which made our stay more comfortable.

Dear Jennifer L, Thank you for taking the time to share your detailed feedback with us. We are pleased to hear that you enjoyed our activities, beach, breakfast, and your dining experience at Tropicana Restaurant. Your kind comments about our chefs, staff, and buggy drivers are greatly appreciated and will be shared with the team. We sincerely apologize for the inconvenience you experienced during check-in regarding the initial room allocation and the need for an upgrade to stay together with your family. We understand how frustrating this must have been, especially when the same room type was booked. Your feedback regarding the condition of the condo has been noted, and we appreciate your comments as they help guide our ongoing improvement plans. We are glad to know that transferring to the hotel building made your stay more comfortable, and we hope this helped improve your overall experience. Thank you once again for your valuable feedback. We truly hope to have the opportunity to welcome you and your family back for an even better stay in the future. Warm regards, Trinh Nguyen Assistant Front Office Manager

valuable experience

Tripadvisor 评级 5.0/5

D W 经 TripAdvisor 认证的评论

every staffs were very kind. it was beautiful memorial experiences in my life in this resort. delicious food, beach, swimming pool.

Dear D W, Thank you very much for your kind words. We are truly delighted to hear that our team’s kindness, along with the delicious food, beautiful beach, and swimming pool, made your stay such a memorable experience. It means a lot to us to know that your time at the resort became a beautiful memory in your life. We sincerely appreciate you choosing to stay with us and hope to have the pleasure of welcoming you back again in the future. Warm regards, Trinh Nguyen Assistant Front Office Manager

客户意见评级 5.0/5

Qi Y. W. 单人住宿 - 所有已确认评论

体验丰富，性价比高

Dear Mr. W., Warmest greeting from Movenpick Resort Cam Ranh! Thank you so much for chosen our resort for your vacation in Cam Ranh in Festive season as well as your loyalty with ALL Accor as Platinum member. We truly appreciate your kind words and are delighted to know you had a great experience with us. Your feedback means a lot to our team and encourages us to continue providing the best possible service. We hope to have the pleasure of welcoming you again in the future. Warm regards, Trinh Nguyen Assistant Front Office Manager

Disappointing

Tripadvisor 评级 1.0/5

Gulnaz M 经 TripAdvisor 认证的评论

We had three nights at the Movenpick in Cam Ranh. Our stay wasn’t great. Generally across most areas of service, the hotel seems to be both understaffed and staff are under-trained. Our meals on nearly every occasion took between 30-60 min to arrive. Our daughter has a seafood allergy and when we specified a chicken dish it still came visibly contaminated with seafood after 45 min. Basic service expectations were not meet; being shown to a table at breakfast, having our plates cleared, being provided with napkins at meals (when asked for them, we got one that had a hole in it), the breakfast buffet was a complete shambles with crowds and limited options, house keeping did our rooms at near 3 pm in the afternoon. The beach is mostly unswimmable (my daughter was called out of the water by staff when she was knee deep), we had two rooms that both had significant window drafts and a hot water pressure problem in the shower (I.e takes around 5 min for the water to heat up). Many things you would expect not to pay for you had to pay for; all kids activities and equipment and hire-age of sun lounges around the main pool. This hotel is probably OK for families with young kids that don’t have too high expectations.

Dear Gulnaz M, Thank you for taking the time to share your detailed feedback regarding your recent three-night stay at Movenpick Resort Cam Ranh. We sincerely regret to learn that your experience did not meet your expectations, and please accept our heartfelt apologies for the inconveniences you encountered. First and foremost, we are deeply concerned about your daughter’s seafood allergy experience. This matter has been escalated to our Kitchen and Food & Beverage teams for immediate review and corrective action. We also regret the prolonged waiting times for meals, the lack of attentive service during breakfast, and the shortcomings you experienced across several touchpoints, including housekeeping timing, table service standards, and overall organization during peak hours. Regarding the room-related issues such as window drafts and hot water pressure, as well as your comments on beach conditions and chargeable services, we truly appreciate you bringing these to our attention. These concerns have been shared with our Engineering and Management teams for further investigation and improvement planning. While we understand your final comment that the resort may be more suitable for families with lower expectations, we want to assure you that our goal is to deliver a consistently high standard of comfort, safety, and service for all guests. Your feedback is invaluable in helping us identify where we have fallen short and where we must improve. Once again, we are truly sorry that your stay was disappointing and did not reflect the experience we strive to provide. We sincerely hope you will allow us another opportunity in the future to restore your trust in Mövenpick Resort Cam Ranh. Warm regards, Trinh Nguyen Assistant Front Office Manager

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其他网络用户评价我们的酒店

  • 674 评论 8.4/10 位置
  • 1,288 评论 8.7/10 房间
  • 2,897 评论 9.1/10 服务
  • 8 评论 4.3/10 上网
  • 937 评论 8.4/10 食物
  • 622 评论 8.6/10 早餐
  • 589 评论 9.2/10 游泳池
  • 479 评论 8.6/10 清洁度

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