Dear Khun Olaf K. P., Thank you for sharing your feedback regarding your recent stay with us. We are pleased to hear that you found the hotel clean and that you enjoyed having breakfast on our terrace. Your positive comments are truly appreciated. Regarding your feedback on breakfast, we currently offer a variety of both local and international dishes to cater to different preferences. However, we would greatly appreciate any specific suggestions you may have to help us further improve our selection. During your stay, the breakfast area was busier than usual due to a group of guests, and we are glad that you were able to enjoy the terrace as a more relaxing space. We also noted your comment about the desk lighting in the room. Please accept our apologies for the inconvenience. This has been shared with our Engineering team to explore ways to improve the lighting for guests who may need to work in the room. For guests who are sensitive to noise, earplugs are also available upon request at our Front Desk. Thank you again for your valuable feedback, which helps us continue improving the experience for our guests. We hope to have the opportunity to welcome you back again in the future. Best regards, Boondarik W. Operations Executive Novotel Chiang Mai Nimman Journeyhub

Dear Khun Michel, Thank you very much for your detailed and thoughtful review, and for awarding us such an excellent overall rating following your recent stay at Novotel Chiangmai Nimman Journeyhub. We are truly delighted to read your kind words about our friendly and helpful team, especially our lobby and parking staff. Your recognition of their service and attentiveness means a great deal to us. It is also wonderful to know that your Deluxe King Bed (courtyard) room was perfectly prepared and that you appreciated the Valentine’s Day decoration arranged for you as our valued Platinum member. We sincerely appreciate your understanding regarding the room upgrade during the busy Lunar New Year period, when the hotel was fully booked. We are pleased that despite this, the room met your needs and that you felt comfortable throughout your stay. We truly value your feedback and hope we may have the pleasure of welcoming you again in the future, should your travels bring you back to Chiang Mai. Warm regards, Boondarik W. Operations Executive Novotel Chiangmai Nimman Journeyhub

Dear Khun Martin, We are delighted to hear that you found our hotel pleasant and our staff friendly. Your kind words mean a lot to us, and we will be sure to share them with our team. At the same time, we sincerely apologize for the noise from the neighboring room during your stay. We understand how this may have disrupted your rest and appreciate your patience. For future stays, please feel free to request earplugs from our Front Desk, and we will be happy to provide them to help ensure a more comfortable and relaxing experience. Thank you once again for taking the time to share your experience. We truly hope to have the pleasure of welcoming you back in the future, and we look forward to providing an even more enjoyable and restful stay. Warm regards, Boondarik W. Operations Executive Novotel Chiang Mai Nimman Journeyhub

Dear Oliver, Thank you very much for taking the time to share your feedback following your recent stay at Novotel Chiang Mai Nimman Journeyhub. We are delighted to hear that you enjoyed many aspects of your stay, particularly our spacious and well-furnished rooms, as well as the high ratings you gave to our breakfast, WiFi, cleanliness, and most importantly, our team. Your kind comments are truly appreciated and will be shared with our staff as encouragement. At the same time, we sincerely apologize for the inconvenience you experienced regarding noise between rooms. We fully understand how important a quiet environment is, especially during a business trip, and we regret that this affected your comfort. Please be assured that your feedback has been noted and will be reviewed as part of our ongoing efforts to enhance our guests’ experience. For future stays, should you experience any disturbance, please do not hesitate to contact our Front Office team. Earplugs are available upon request, and our team will be more than happy to assist you or explore alternative room arrangements whenever possible. Thank you once again for your valuable feedback. We truly hope to have the pleasure of welcoming you back and providing you with an even more comfortable stay in the future. ฺBest regards, Nakul Gupta General Manager Novotel Chiangmai Nimman Journeyhub

Dear Svetlana M., Thank you very much for taking the time to share your wonderful feedback and for choosing to stay with us at Novotel Chiang Mai Nimman Journeyhub. We are delighted to hear that you enjoyed our pleasant service, comfortable rooms, and good breakfast. It is also great to know that our team provided courteous and attentive service during your stay — from the warm welcome at check-in to the thoughtful arrangements such as complimentary snacks, the private transfer, and the breakfast box prepared for your early departure. Your kind words truly motivate our team to continue delivering excellent service and memorable experiences for all our guests. We have also taken note of your helpful suggestion regarding the hotel’s email link for easier communication and will look into improving that. Thank you once again for your trust and loyalty as an ALL Silver member. We look forward to welcoming you back for another enjoyable and comfortable stay in Chiang Mai soon. Warm regards, Boondarik W. Operations Executive Novotel Chiang Mai Nimman Journeyhub

Dear Fabian, Thank you very much for sharing your feedback about your recent stay at Novotel Chiang Mai Nimman Journeyhub. We truly appreciate your valuable input and are pleased to hear that our Heartists made a positive effort to enhance your experience during your visit. We sincerely apologize for the noise disturbances you encountered, particularly from the hotel's location near the airport and the courtyard. We completely understand the importance of a peaceful and restful stay, and we regret that this issue was not resolved during your time with us. For your comfort, please note that earplugs are available upon request at the Front Desk, and we hope this will help improve your experience should you choose to visit us again. Once again, thank you for your constructive feedback. Should you have any further suggestions or concerns, please don’t hesitate to reach out. We sincerely hope to have the opportunity to welcome you back and provide you with a more enjoyable and peaceful stay next time. Warm regards, Nakul Gupta General Manager Novotel Chiang Mai Nimman Journeyhub

Dear Wiebke, Thank you for choosing Novotel Chiangmai Nimman Journeyhub for your recent stay and for taking the time to share your feedback with us. We are delighted to hear that you found your room to be first-class. However, we sincerely apologize for the inconvenience caused by the presence of mosquitoes and ants in your room. Please rest assured that we take such matters seriously. Our housekeeping and pest control teams have been informed and are taking immediate steps to address this issue in the room you stayed in and resolve to ensure a more comfortable stay for our guests in the future. We are grateful for your kind recommendation and your appreciation of our Heartists' efforts, which motivates us to aim for even higher standards. We hope to have the opportunity to welcome you back in the future and provide you with a flawless experience. Should you have any specific preferences or requirements for your next visit, please feel free to share them with us directly. Best regards, Nakul Gupta General Manager Novotel Chiang Mai Nimman Journeyhub