Mercure Kyoto Station 4 estrelas

Nota clientes Avis (Classificação ALL) 4.5/5 2.042 comentários

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Mercure Kyoto Station - Image 1
Mercure Kyoto Station - Image 2
Mercure Kyoto Station - Image 3
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288 Aburanokojicho Shimogyo ku, 600-8231 QUIOTO, Japão

Descrição

Extras do hotel

  • A 8 minutos a pé da Estação JR Kyoto

  • Pizza genuína cozinhada no forno no nosso restaurante italiano "TRATTORIA M KYOTO"

  • Dispomos de 2 tipos de quartos: os modernos Quartos Superior e os elegantes Quartos Privilege.

  • O serviço de Lounge é exclusivo para os hóspedes dos Quartos Privilege.

  • O Restaurante e o Bar italiano oferecem uma variedade de especialidades locais em Quioto.

As nossas opções de alojamento

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Localização do hotel

Mercure Kyoto Station

288 Aburanokojicho Shimogyo ku
600-8231 QUIOTO
Japão

GPS:34.988349, 135.7535

Telefone
Fax +81 75-343-5530

Acesso e transporte

Serviços do hotel

Check-in desde as - Check-out até às

No local
  • Restaurante
  • Acesso para cadeiras de rodas
  • Wi-Fi
  • Ar condicionado
  • Pequeno-almoço
  • Bar
  • Propriedade 100% não fumadores

Trattoria M kyoto

Visite a Trattoria M Kyoto para almoçar ou jantar. Este descontraído restaurante italiano em Quioto serve uma grande variedade de pratos autênticos, incluindo pizzas clássicas, massas e antepastos com um toque japonês, criando a fusão perfeita de sabores.

Avaliações dos nossos clientes

Avaliações dos nossos clientes

Garantia de 100% de comentários de hóspedes que ficaram mesmo no nosso hotel

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Classificação ALL  4.5/5  2.042 comentários

Nota clientes Avis 2.0/5

Poliana R. M. Famílias - Comentários confirmados de ALL

Pessoa que fez o check In não foi simpática, não tentou ajudar , estava em família com 2 crianças pequenas e nos colocou em quartos bem separados. Deixamos as malas e só retornar nos informaram q as malas estavam em 1 quarto e qfo chegamos não estava! Café da manhã com poucas opções ocidentais ! O vaso sanitário do nosso quarto apresentou problemas!

Dear Guest, Thank you very much for staying with us at Mercure Kyoto Station and for taking the time to share your detailed feedback. First of all, I sincerely apologize for the experience you had during check-in and for the inconvenience caused to you and your family. As you were traveling with two small children, we fully understand that comfort and thoughtful arrangements are especially important. I am truly sorry that we did not meet those expectations. Regarding our team’s attitude, there may have been language-related communication challenges. However, this should never make our guests feel unsupported or unwelcome. We take your comments seriously and will place renewed focus on staff training to ensure warmer, more attentive, and more proactive service moving forward. With respect to the room assignment, the Twin + Sofa Bed room type is limited to only three rooms per floor. Even when assigned on the same floor, the layout can make the rooms feel quite far apart. That said, we recognize that clearer communication and greater consideration should have been provided at the time, and for this I sincerely apologize. I also regret the confusion regarding your luggage and the issue with the toilet in your room. These matters have been shared with the relevant departments, and we are reviewing our procedures to prevent similar situations in the future. We do appreciate your positive comments regarding cleanliness and the ease of booking. Your feedback helps us improve, and we are committed to providing a more consistent and welcoming experience for all our guests. We truly hope to have the opportunity to welcome you again and restore your confidence in us. Sincerely, Joe Assistant Front Office Manager Mercure Kyoto Station

Nota clientes Avis 5.0/5

Andriely C. Famílias - Comentários confirmados de ALL

Tudo maravilhoso! Recomendo e voltarei mais vezes.

Dear Valued Guest, Thank you very much for your wonderful feedback and for choosing to stay with us. We are truly delighted to hear that everything about your stay was wonderful and that you would recommend us and return again. Your kind words mean a great deal to our entire team. We sincerely appreciate your loyalty as an ALL Classic member and your perfect ratings across all aspects of your stay. It was our pleasure to welcome you and your family. We look forward to welcoming you back to Mercure Kyoto Station many more times in the future. Warm regards, Mercure Kyoto Station Team

Nota clientes Avis 5.0/5

Marcos C. Famílias - Comentários confirmados de ALL

Ótimo cafe da manha ocidental. Quartos muito bons. Equipe atenciosa. Localização a 700m da estação, com lojas, restaurantes, tudo ao redor.

Dear Mr. Marcos C., Thank you very much for your wonderful review and for giving us a perfect score. We are delighted to hear that you enjoyed our breakfast, found the rooms comfortable, and appreciated the attentive service provided by our team. It is also great to know that our location near Kyoto Station, with many shops and restaurants nearby, made your stay even more convenient. We would especially like to thank you for your kind words about Saki from our reservations team. Your appreciation will certainly be shared with her and will be a great encouragement. Thank you again for choosing Mercure Kyoto Station and for your recommendation. We sincerely hope to welcome you and your family back again in the future. Warm regards, Front Desk Mercure Kyoto Station

Nota clientes Avis 4.5/5

Aline L. B. Famílias - Comentários confirmados de ALL

O hotel é excelente. Camas confortáveis, chuveiro bom e com boa pressão, banheira, ótimas amenidades de banho, e um ótimo café da manhã. Quarto um pouco pequeno para 3 pessoas. Ficamos um pouco apertados.

Dear Valued Guest, Thank you very much for your detailed review and for rating your stay with us so highly. We are delighted to hear that you found our hotel excellent and enjoyed the comfortable beds, good shower pressure, bathtub, bath amenities, and our breakfast. We are also pleased to know that the reservation process through all.com was easy and that you were satisfied with our team and overall services. At the same time, we understand your comment regarding the room size for three guests. We truly appreciate your honest feedback, as it helps us better guide future guests when choosing room types that best suit their needs. Thank you again for choosing Mercure Kyoto Station and for your loyalty as an ALL Gold member. We sincerely hope to welcome you and your family back again on your next visit to Kyoto. Warm regards, Front Desk Mercure Kyoto Station

Nota clientes Avis 5.0/5

Diogenes A. Casais - Comentários confirmados de ALL

Quarto grande, banheiro excelente, café da manhã delicioso

Dear guest, Thank you very much for your wonderful feedback. We are truly honored to know that you consider our hotel the best you have ever stayed in. We are delighted that you enjoyed the spacious room, the excellent bathroom, and our delicious breakfast. Your kind words mean a great deal to us and encourage our team to continue delivering exceptional service. We sincerely look forward to welcoming you back for another outstanding stay. Mercure Kyoto Station

Outros utilizadores da Web classificam o nosso hotel

  • 1.200 comentários 9.1/10 Localização
  • 1.670 comentários 8/10 Quarto
  • 1.309 comentários 7.9/10 Serviço
  • 14 comentários 6/10 Internet
  • 672 comentários 8.1/10 Pequeno-almoço
  • 530 comentários 8.1/10 Limpeza
  • 32 comentários 1.9/10 Centro de Bem-Estar/Spa

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