Dear Valued Guest, Thank you for choosing Mercure Kyoto Station and for sharing your wonderful review. We are delighted to know that your stay exceeded your expectations. It is a pleasure to hear that you enjoyed our convenient location, modern facilities, and the warm hospitality provided by our team. We are also pleased that you appreciated our breakfast. Mercure Kyoto Station offers a wide variety of Japanese and Western dishes, with clearly labeled vegetarian and vegan options, and we are delighted that you enjoyed the selection. It is wonderful to know that you were able to make use of your ALL loyalty points, and we sincerely appreciate your support as an ALL member. Thank you as well for recognizing our sustainability initiative regarding towel reuse. We also appreciate your thoughtful suggestion about adding more hooks in the bathroom to make towel reuse even more convenient. Your valuable feedback has been shared with the relevant team as we continue looking for ways to improve our guest experience. Thank you once again for your recommendation. We look forward to welcoming you back to Mercure Kyoto Station on your next visit to Kyoto. Mercure Kyoto Station

Dear Valued Guest, Thank you for choosing Mercure Kyoto Station and for taking the time to share your wonderful feedback. We would also like to sincerely thank you for your continued loyalty as a Silver member of ALL – Accor Live Limitless. We are delighted to hear that you found your stay comfortable and enjoyed the attentive service provided by our team. Your kind recognition of Nina is especially appreciated, and we will be sure to share your compliments with her. She will be delighted to know that she made such a positive impression on your stay. We are also pleased that you enjoyed our breakfast and appreciated our sustainability efforts regarding towel reuse. Supporting environmentally responsible practices while respecting our guests' preferences is an important part of our commitment, and we are glad this enhanced your experience. At the same time, we appreciate your comments regarding the breakfast replenishment and the shower water pressure. Your valuable feedback has been shared with the relevant teams as we continue working to improve our services. Thank you once again for your kind review and for your loyalty as a Silver member. We look forward to welcoming you back to Mercure Kyoto Station on your next visit to Kyoto. Mercure Kyoto Station

Dear valued guest, Thank you very much for your wonderful feedback. We are delighted to hear that you had a marvelous stay with us and enjoyed our comfortable room, soft bed, clean bathroom, and excellent breakfast. We also sincerely appreciate your kind words about our housekeeping team and overall service. We are sorry to hear that the third bed was not as comfortable as expected, and we will share your comment with our team for future improvement. Thank you once again for your warm support. We sincerely hope to welcome you back again on your next visit to Kyoto. Mercure Front Office Team

Thank you very much for your wonderful feedback. We are delighted to hear that you enjoyed our comfortable bed, shower, breakfast, and convenient location. Your kind words are a great encouragement for our team, and we are pleased to know that you had a comfortable stay with us. We sincerely look forward to welcoming you back again on your next visit to Kyoto. Mercure Front Office Team

Dear Valued Guest Thank you very much for staying with us at Mercure Kyoto Station and for taking the time to share your feedback. Please accept our sincere apologies that your stay did not fully meet your expectations, especially regarding the arrival experience, breakfast seating, shower facilities, and Wi-Fi connection speed. We also regret that the level of service you received did not make you feel sufficiently recognized as an ALL member. Regarding ALL membership benefits, we would like to kindly explain that your reservation was made through a third-party travel platform. For reservations made outside Accor’s direct booking channels, such as all.com, the ALL app, or our hotel directly, ALL member benefits including Reward points, Status Nights, and member-exclusive stay benefits such as the welcome drink cannot be provided. We sincerely apologize if this was not clear at the time of booking and for the disappointment this caused. Regarding Kyoto accommodation tax, we would like to kindly explain that consumption tax and Kyoto accommodation tax are separate charges. While consumption tax may be included in the accommodation fee shown on the booking platform, Kyoto accommodation tax is collected separately. The collection method may vary depending on the hotel; however, at our hotel, Kyoto accommodation tax is not included in the accommodation fee and is collected directly at the hotel upon arrival. We apologize if our explanation was not clear enough and caused any confusion during check-in. Your comments regarding the breakfast seating arrangement, shower facilities, and Wi-Fi connection have been shared with the relevant departments for future improvement. We will also continue to train our team to provide clearer explanations and more attentive service to all guests. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back through Accor’s direct booking channels in the future, so that we may provide a smoother stay and the full benefits associated with your ALL membership. Mercure Front Office Team

Dear Valued Guest, Thank you very much for your kind feedback. We are delighted to hear that you enjoyed our location and found the hotel and your room to be excellent. We truly appreciate your comments and look forward to welcoming you again in the future. Mercure Kyoto Station

Dear Guest, Thank you very much for staying with us at Mercure Kyoto Station and for taking the time to share your detailed feedback. First of all, I sincerely apologize for the experience you had during check-in and for the inconvenience caused to you and your family. As you were traveling with two small children, we fully understand that comfort and thoughtful arrangements are especially important. I am truly sorry that we did not meet those expectations. Regarding our team’s attitude, there may have been language-related communication challenges. However, this should never make our guests feel unsupported or unwelcome. We take your comments seriously and will place renewed focus on staff training to ensure warmer, more attentive, and more proactive service moving forward. With respect to the room assignment, the Twin + Sofa Bed room type is limited to only three rooms per floor. Even when assigned on the same floor, the layout can make the rooms feel quite far apart. That said, we recognize that clearer communication and greater consideration should have been provided at the time, and for this I sincerely apologize. I also regret the confusion regarding your luggage and the issue with the toilet in your room. These matters have been shared with the relevant departments, and we are reviewing our procedures to prevent similar situations in the future. We do appreciate your positive comments regarding cleanliness and the ease of booking. Your feedback helps us improve, and we are committed to providing a more consistent and welcoming experience for all our guests. We truly hope to have the opportunity to welcome you again and restore your confidence in us. Sincerely, Joe Assistant Front Office Manager Mercure Kyoto Station

Dear Valued Guest, Thank you very much for your wonderful feedback and for choosing to stay with us. We are truly delighted to hear that everything about your stay was wonderful and that you would recommend us and return again. Your kind words mean a great deal to our entire team. We sincerely appreciate your loyalty as an ALL Classic member and your perfect ratings across all aspects of your stay. It was our pleasure to welcome you and your family. We look forward to welcoming you back to Mercure Kyoto Station many more times in the future. Warm regards, Mercure Kyoto Station Team

Dear Mr. Marcos C., Thank you very much for your wonderful review and for giving us a perfect score. We are delighted to hear that you enjoyed our breakfast, found the rooms comfortable, and appreciated the attentive service provided by our team. It is also great to know that our location near Kyoto Station, with many shops and restaurants nearby, made your stay even more convenient. We would especially like to thank you for your kind words about Saki from our reservations team. Your appreciation will certainly be shared with her and will be a great encouragement. Thank you again for choosing Mercure Kyoto Station and for your recommendation. We sincerely hope to welcome you and your family back again in the future. Warm regards, Front Desk Mercure Kyoto Station

Dear Valued Guest, Thank you very much for your detailed review and for rating your stay with us so highly. We are delighted to hear that you found our hotel excellent and enjoyed the comfortable beds, good shower pressure, bathtub, bath amenities, and our breakfast. We are also pleased to know that the reservation process through all.com was easy and that you were satisfied with our team and overall services. At the same time, we understand your comment regarding the room size for three guests. We truly appreciate your honest feedback, as it helps us better guide future guests when choosing room types that best suit their needs. Thank you again for choosing Mercure Kyoto Station and for your loyalty as an ALL Gold member. We sincerely hope to welcome you and your family back again on your next visit to Kyoto. Warm regards, Front Desk Mercure Kyoto Station

Dear guest, Thank you very much for your wonderful feedback. We are truly honored to know that you consider our hotel the best you have ever stayed in. We are delighted that you enjoyed the spacious room, the excellent bathroom, and our delicious breakfast. Your kind words mean a great deal to us and encourage our team to continue delivering exceptional service. We sincerely look forward to welcoming you back for another outstanding stay. Mercure Kyoto Station

Dear guest, Thank you so much for your loyalty as ALL member and taking the time to share your experience at Mercure Kyoto Station. We are glad to hear that you found the room and bathroom clean and that our location was convenient. We sincerely apologize for the issues you experienced during check-in and for any inconvenience caused, especially as a Platinum All Accor member. Your comments regarding staff behavior and breakfast are taken very seriously, and we will address them to improve our service. Regarding the in-room waste separation, we are currently preparing to introduce separate bins to enhance our sustainability efforts. We truly hope to have the opportunity to provide you with a much better experience on your next visit to Kyoto. Mercure Kyoto Station

Dear Guest, Thank you very much for your detailed feedback. We sincerely apologize for the confusion and inconvenience caused regarding the local accommodation tax. Kyoto City imposes a municipal accommodation tax, which must be paid locally upon check-in. Unfortunately, most online booking platforms currently do not allow us to clearly display this special regional tax in a prominent or customizable area, which can lead to misunderstandings. We regret that our written communication did not reflect this clearly in your case. We have shared your comments internally and are reviewing our confirmation messages to ensure more accurate and transparent information moving forward. We also apologize for the language difficulties you experienced. While we aim to offer support in multiple languages, we recognize the need for improvement and appreciate your feedback. Thank you again for bringing these matters to our attention. We will use your comments to enhance our service and guest communication. Mercure Kyoto Station

Dear Jeremy, Thank you so much for your stay and taking time to share your experience at Mercure Kyoto Station. We are very pleased to hear that you have enjoyed your stay with us. We are sorry for the inconvenience and trouble with the breakfast. We will make every effort to have more manpower so that we can keep stuffs clean at breakfast venue. We will continue improving our service, so that your next stay with us will be more pleasant than this time. We look forward to seeing you again in the near future. Mercure Kyoto Station

Thank you so much for your loyalty as ALL member and taking time to share your experience at Mercure Kyoto Station. We are very pleased to hear that you have enjoyed your stay with us. We will continue improving our service, so that your next stay with us will be more pleasant than this time. We look forward to seeing you again in the near future. Mercure Kyoto Station

Thank you so much for your loyalty as ALL member and taking time to share your experience at Mercure Kyoto Station. We are very pleased to hear that you have in general enjoyed your stay with us. We are sorry for the inconvenience and trouble with the business hour of the bar/restaurant. We will strive to extend the business hour by securing more manpower. We will continue improving our service, so that your next stay with us will be more pleasant than this time. We look forward to seeing you again in the near future. Mercure Kyoto Station