Mercure Kyoto Station 4 estrelas

Nota clientes Avis (Classificação ALL) 4.5/5 2.168 comentários

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Mercure Kyoto Station - Image 1
Mercure Kyoto Station - Image 2
Mercure Kyoto Station - Image 3
Mercure Kyoto Station - Image 4
288 Aburanokojicho Shimogyo ku, 600-8231 QUIOTO, Japão

Descrição

Extras do hotel

  • A 8 minutos a pé da Estação JR Kyoto

  • Pizza genuína cozinhada no forno no nosso restaurante italiano "TRATTORIA M KYOTO"

  • Dispomos de 2 tipos de quartos: os modernos Quartos Superior e os elegantes Quartos Privilege.

  • O serviço de Lounge é exclusivo para os hóspedes dos Quartos Privilege.

  • O Restaurante e o Bar italiano oferecem uma variedade de especialidades locais em Quioto.

As nossas opções de alojamento

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Localização do hotel

Mercure Kyoto Station

288 Aburanokojicho Shimogyo ku
600-8231 QUIOTO
Japão

GPS:34.988349, 135.7535

Telefone
Fax +81 75-343-5530

Acesso e transporte

Serviços do hotel

Check-in desde as - Check-out até às

No local
  • Restaurante
  • Acesso para cadeiras de rodas
  • Wi-Fi
  • Ar condicionado
  • Pequeno-almoço
  • Bar
  • Propriedade 100% não fumadores

Trattoria M kyoto

Visite a Trattoria M Kyoto para almoçar ou jantar. Este descontraído restaurante italiano em Quioto serve uma grande variedade de pratos autênticos, incluindo pizzas clássicas, massas e antepastos com um toque japonês, criando a fusão perfeita de sabores.

Avaliações dos nossos clientes

Avaliações dos nossos clientes

Garantia de 100% de comentários de hóspedes que ficaram mesmo no nosso hotel

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Classificação ALL  4.5/5  2.168 comentários

Nota clientes Avis 5.0/5

Emerson L. Famílias - Comentários confirmados de ALL

Maravilhosa

Dear valued guest, Thank you very much for your wonderful feedback. We are delighted to hear that you had a marvelous stay with us and enjoyed our comfortable room, soft bed, clean bathroom, and excellent breakfast. We also sincerely appreciate your kind words about our housekeeping team and overall service. We are sorry to hear that the third bed was not as comfortable as expected, and we will share your comment with our team for future improvement. Thank you once again for your warm support. We sincerely hope to welcome you back again on your next visit to Kyoto. Mercure Front Office Team

Nota clientes Avis 4.5/5

Alex B. Famílias - Comentários confirmados de ALL

boa cama, bom chuveiro, bom cafe, boa localização

Thank you very much for your wonderful feedback. We are delighted to hear that you enjoyed our comfortable bed, shower, breakfast, and convenient location. Your kind words are a great encouragement for our team, and we are pleased to know that you had a comfortable stay with us. We sincerely look forward to welcoming you back again on your next visit to Kyoto. Mercure Front Office Team

Nota clientes Avis 3.0/5

Ana C. N. G. D. A. Famílias - Comentários confirmados de ALL

Sou membro do programa da Accor e não fui recepcionada com o Welcome Drink. Não teve nenhuma diferenciação no serviço. No café da manhã foi alocados em mesas colada com outros hospedes. Poderiam investir em chuveiros melhores.

Dear Valued Guest Thank you very much for staying with us at Mercure Kyoto Station and for taking the time to share your feedback. Please accept our sincere apologies that your stay did not fully meet your expectations, especially regarding the arrival experience, breakfast seating, shower facilities, and Wi-Fi connection speed. We also regret that the level of service you received did not make you feel sufficiently recognized as an ALL member. Regarding ALL membership benefits, we would like to kindly explain that your reservation was made through a third-party travel platform. For reservations made outside Accor’s direct booking channels, such as all.com, the ALL app, or our hotel directly, ALL member benefits including Reward points, Status Nights, and member-exclusive stay benefits such as the welcome drink cannot be provided. We sincerely apologize if this was not clear at the time of booking and for the disappointment this caused. Regarding Kyoto accommodation tax, we would like to kindly explain that consumption tax and Kyoto accommodation tax are separate charges. While consumption tax may be included in the accommodation fee shown on the booking platform, Kyoto accommodation tax is collected separately. The collection method may vary depending on the hotel; however, at our hotel, Kyoto accommodation tax is not included in the accommodation fee and is collected directly at the hotel upon arrival. We apologize if our explanation was not clear enough and caused any confusion during check-in. Your comments regarding the breakfast seating arrangement, shower facilities, and Wi-Fi connection have been shared with the relevant departments for future improvement. We will also continue to train our team to provide clearer explanations and more attentive service to all guests. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back through Accor’s direct booking channels in the future, so that we may provide a smoother stay and the full benefits associated with your ALL membership. Mercure Front Office Team

Nota clientes Avis 5.0/5

Pedro M. F. B. Amigos - Comentários confirmados de ALL

Hotel excelente, bom quarto, bem, localiziado

Dear Valued Guest, Thank you very much for your kind feedback. We are delighted to hear that you enjoyed our location and found the hotel and your room to be excellent. We truly appreciate your comments and look forward to welcoming you again in the future. Mercure Kyoto Station

Nota clientes Avis 2.0/5

Poliana R. M. Famílias - Comentários confirmados de ALL

Pessoa que fez o check In não foi simpática, não tentou ajudar , estava em família com 2 crianças pequenas e nos colocou em quartos bem separados. Deixamos as malas e só retornar nos informaram q as malas estavam em 1 quarto e qfo chegamos não estava! Café da manhã com poucas opções ocidentais ! O vaso sanitário do nosso quarto apresentou problemas!

Dear Guest, Thank you very much for staying with us at Mercure Kyoto Station and for taking the time to share your detailed feedback. First of all, I sincerely apologize for the experience you had during check-in and for the inconvenience caused to you and your family. As you were traveling with two small children, we fully understand that comfort and thoughtful arrangements are especially important. I am truly sorry that we did not meet those expectations. Regarding our team’s attitude, there may have been language-related communication challenges. However, this should never make our guests feel unsupported or unwelcome. We take your comments seriously and will place renewed focus on staff training to ensure warmer, more attentive, and more proactive service moving forward. With respect to the room assignment, the Twin + Sofa Bed room type is limited to only three rooms per floor. Even when assigned on the same floor, the layout can make the rooms feel quite far apart. That said, we recognize that clearer communication and greater consideration should have been provided at the time, and for this I sincerely apologize. I also regret the confusion regarding your luggage and the issue with the toilet in your room. These matters have been shared with the relevant departments, and we are reviewing our procedures to prevent similar situations in the future. We do appreciate your positive comments regarding cleanliness and the ease of booking. Your feedback helps us improve, and we are committed to providing a more consistent and welcoming experience for all our guests. We truly hope to have the opportunity to welcome you again and restore your confidence in us. Sincerely, Joe Assistant Front Office Manager Mercure Kyoto Station

Outros utilizadores da Web classificam o nosso hotel

  • 1.217 comentários 9.1/10 Localização
  • 1.687 comentários 8.1/10 Quarto
  • 1.342 comentários 7.9/10 Serviço
  • 14 comentários 6.2/10 Internet
  • 709 comentários 8.1/10 Pequeno-almoço
  • 517 comentários 8.4/10 Limpeza
  • 33 comentários 2.7/10 Centro de Bem-Estar/Spa
  • 9 comentários 1.2/10 Piscina

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