Mercure Kyoto Station

Ocena klientów (Ocena ALL) 4.5/5 Liczba opinii: 2 134

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288 Aburanokojicho Shimogyo ku, 600-8231 KYOTO, Japan

Opis

O hotelu

  • 8 minute walk from Central Gate of JR Kyoto Station

  • Authentic kiln-baked pizza at our casual Italian restaurant '' TRATTORIA M KYOTO""

  • We offer two types of rooms: the modern Superior Rooms and the elegant Privilege Rooms.

  • The hotel was designed around the concept of pastimes of Heian nobility.

  • All rooms are designated as non-smoking

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Lokalizacja hotelu

Mercure Kyoto Station

288 Aburanokojicho Shimogyo ku
600-8231 KYOTO
Japan

Pozycja GPS:34.988349, 135.7535

Telefon
Faks +81 75-343-5530

Dojazd i transport

Usługi hotelowe

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Na miejscu
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Całkowity zakaz palenia na terenie całego obiektu

Trattoria M kyoto

Trattoria M Kyoto is the Accor hotel group's first Italian restaurant in Japan. We chose the name Trattoria, which means casual restaurant in Italian, because we wanted our guest to enjoy an easy-going dining experience.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

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Ocena ALL  4.5/5  Liczba opinii: 2 134

Ocena TripAdvisor  4.0/5  Liczba opinii: 90

Certyfikat Doskonałości 2024

Good value for money with a few downsides

Ocena na stronie TripAdvisor 3.0/5

VapAir Couples - Opinia zatwierdzona w TripAdvisor

This is a good city hotel to use as a hub when exploring Tokyo. Modern style, welcoming staff. I would have given this a rating of 4 if the following two points would not have been observed: 1. Air quality: The rooms feels a bit „dusty“, which is strange. We first thought this is just a consequence of the dim lighting, but there‘s clearly something in the air at any point in time. It might originate from the carpet which could use some deep vacuum cleaning. 2. Breakfast crowds: Even though the hotel advises that breakfast is very busy between 8-10 and less so between 7-8, we observed that timing doesn‘t really matter. We may have been there during the peak of high season (Sakura in full bloom) and a bit unlucky sharing the hotel with a huge Italian travel group, but queuing for 10 minutes to get a coffee is too much even for a 3-star hotel. Summary: Value for money is ok, depending on your travel budget you might want to consider options though.

Dear VapAir, Thank you so much for your stay and taking time to share your experience at Mercure Kyoto Station. We are really sorry that we couldn't meeting your expectations. At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. We will revise the basis of cleaning. We also apologize for the inconvenience and trouble at the breakfast venue. We understand how stressful you need to wait for 10 minutes to just grab coffee. We will consider how we can make it less crowded so that we can offer guests a comfortable morning time. We hope that we have an opportunity to welcome you here again and provide you with better service in the near future. Mercure Kyoto Station Front management team

Not my cup of tea

Ocena na stronie TripAdvisor 3.0/5

413gilg Couples - Opinia zatwierdzona w TripAdvisor

The hotel is not far away from Kyoto station, but not very close. Room is nice but not excellent. Breakfast is ok but not more. The hotel gets groups and is makes the atmosphere sometimes like a train station. There is a bus station in the rear of the hotel that makes it very convenient

Beautiful hotel that needs to improve customer service.

Ocena na stronie TripAdvisor 4.0/5

msa23_2000 Solo travel - Opinia zatwierdzona w TripAdvisor

This is a beautiful hotel near Kyoto station and off the main road. The rooms are spacious and comfortable. The hotel is clean. The downside is that the customer service is poor and it is always crowded in the lobby and they are slow to help people. The check in process was overly laborious. One evening I asked for help getting a dinner reservation for the following evening. The person helping me was lovely then as he was helping me proceeded to answer the phone and carry on with a conversation for 10 minutes not even acknowledging I was still standing right in front of him. I eventually left because it seemed like whatever was on the phone was more important than me standing right there who he had been helping. At least saying something like the phone call is important and could he get back to me would’ve been lovely, but to just leave me standing there as he carried with the phone conversation rubbed me the wrong way.

good for groups but not for individuals who are in Kyotp for business

Ocena na stronie TripAdvisor 3.0/5

Rene O Opinia zatwierdzona w TripAdvisor

Mercure Kyoto Hotel seems to be a very good hotel for groups but unfortunately not for individuals who are there for business. When I arrived, I noticed that my room had a table but no chair. I asked for a comfortable chair in my room, explaining that I had to prepare work for the university every late afternoon and evening. Their reply was that they would ask the manager, but nothing happened. The next day I asked again for a chair in my room, and a little later a lady brought me a folding chair, probably used by children to take a shower, which was not suitable for me as I am 1.85m tall. The next day I asked again at reception for a chair, this time to someone who looked more senior, the answer was the same, he would ask his manager, but no chair came! When I went for breakfast or dinner, staff always wanted me to sit with a group, I explained that it was too noisy, they let me know that they were not happy with my request. It was only after almost a week at the last dinner and breakfast that the staff realised that I was not part of any group.

Good Hotel and Location

Ocena na stronie TripAdvisor 4.0/5

Travellers360 Opinia zatwierdzona w TripAdvisor

Hotel is convenient and well priced. Location is decent within 10 minute walk of Kyoto Station. Rooms were clean and well kept however I find the rooms to be a bit on the dark side, not enough lighting but this might be just personal preference. Overall nothing bad to say about this hotel, just a slightly above average stay.

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 1 096 Liczba opinii 8.5/10 Lokalizacja
  • 1 759 Liczba opinii 8.1/10 Pokój
  • 1 283 Liczba opinii 8/10 Obsługa
  • 21 Liczba opinii 7.1/10 Internet
  • 926 Liczba opinii 9.7/10 Klimat
  • 836 Liczba opinii 7.6/10 Komfort
  • 633 Liczba opinii 8.6/10 Udogodnienia
  • 601 Liczba opinii 8.4/10 Śniadanie

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