Mercure Kyoto Station 4 gwiazdki

Ocena klientów (Ocena ALL) 4.5/5 Liczba opinii: 2 008

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288 Aburanokojicho Shimogyo ku, 600-8231 KYOTO, Japonia

Opis

O hotelu

  • Our Kyoto Station hotel is close to a transport hub with domestic trains across Japan.

  • We're the ideal business hotel in Japan, based in Kyoto's city, with Tokyo just 2 hours away.

  • Our luxury hotel in Japan has luxe décor based on the style of the ancient Heian nobility.

  • Mercure Kyoto Station has an on-site Italian restaurant and offers a breakfast service.

  • Visit the bar area, which is open for early morning coffee until late for nightcaps.

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Lokalizacja hotelu

Mercure Kyoto Station

288 Aburanokojicho Shimogyo ku
600-8231 KYOTO
Japonia

Pozycja GPS:34.988349, 135.7535

Telefon
Faks +81 75-343-5530

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Całkowity zakaz palenia na terenie całego obiektu

Trattoria M kyoto

Visit Trattoria M Kyoto for lunch or dinner. This relaxed Italian restaurant in Kyoto serves a wide range of authentic dishes, including classic pizzas, pasta, and antipasti with a Japanese flair, making for the perfect fusion of flavours.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

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Ocena ALL  4.5/5  Liczba opinii: 2 008

Ocena TripAdvisor  4.0/5  Liczba opinii: 171

Trendy but not practical

Ocena na stronie TripAdvisor 3.0/5

thierry a Opinia zatwierdzona w TripAdvisor

A review I'd personal, and having traveled the world ( pleasure and business), I think I kinda learned what works and what doesn't. This is not a " bad " hotel, but in Japan most rooms are kinda small. So being practical is important: here the rooms are not so: nice bathroom but there's a light shining right into your face ( no cannot turn it.off). Traveling with a large suitcase? Hope you are good in improvisation. But I am used to it: your stay depends on the staff and here they are young and trendy. Nothing wrong with it but when you ask them something, I kinda got the " deer in the headlight" look followed by ( not kidding) a very deep disapproving look and sigh. Eventhough being a loyal Accor member, I will find another hotel here on.my next stay.

Dear Valued Guest, Thank you very much for taking the time to share such a thoughtful and candid review of your stay with us. We truly value feedback from experienced travelers such as yourself. We are sincerely sorry to learn that certain aspects of your room experience — particularly the lighting design and overall practicality for luggage — did not meet your expectations. While our hotel concept emphasizes contemporary aesthetics, we understand that comfort and functionality must always come first, and your comments highlight areas we must continue to reflect upon. We are especially concerned by your impression of our team’s attitude. Genuine hospitality should always feel confident, attentive, and respectful, and it is regrettable that your interactions left you feeling otherwise. This is not the experience we aspire to deliver, and your feedback will be taken seriously in reinforcing our service culture and training. Although we regret that your experience has led you to consider other options for your next visit to Kyoto, we remain grateful for your honesty and the time you took to share your perspective. Feedback such as yours plays an important role in helping us evolve and uphold the standards our guests rightly expect. Thank you once again for staying with us. Warm regards, Mercure Kyoto Station Front Office Team

Never stay again! So far! So bad!

Ocena na stronie TripAdvisor 1.0/5

Wander09725322599 Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

Far from station, long queue at check in. Many tour groups with not queuing order. Noisy and disorganized! The Japanese GM is so damn rude! No respect for customer when feedback the shortcomings of hotel. Just black face and walk off. OMG! I have complained to accor

Dear Guest, Thank you so much for your stay and taking the time to share your experience at Mercure Kyoto Station. While we are unable to identify the details of your stay based solely on this review, we sincerely regret that your experience led to feelings of disappointment or frustration. It is never our intention for any guest to leave with a negative impression, and we are truly sorry that your stay did not meet your expectations. We appreciate you bringing your feelings to our attention, and we will continue to strive to provide a welcoming and respectful environment for all guests. Mercure Kyoto Station

Loved it

Ocena na stronie TripAdvisor 5.0/5

21wlauren Opinia zatwierdzona w TripAdvisor

Absolutely impressed by this hotel. The room had a cosy vibe and was modern, clean and comfortable. Walking distance to restaurants and short taxi ride to Kyoto’s centre. Would stay here again.

Dear guest, Thank you very much for staying with us, and sharing your wonderful feedback. We are delighted to hear that you enjoyed our comfortable rooms and convenient location. It would be our pleasure to welcome you back for another pleasant stay in Kyoto. We look forward to seeing you again in the future! Mercure Kyoto Station

Messy and chaotic

Ocena na stronie TripAdvisor 1.0/5

Demario H Opinia zatwierdzona w TripAdvisor

It is so far from station, no facilities available. Always crowded with tour groups. Breakfast needs to queue. Long waiting time for minor arrangement at front desk. No managerial personnel around. Seems to be lack of management.

Dear Guest, Thank you for taking the time to share your feedback with us. We sincerely apologize that your recent stay did not meet your expectations. Your comments regarding crowding, breakfast service, and front desk response time are very valuable to us. We will review our operational procedures and staffing to improve efficiency and guest comfort. We truly appreciate your honesty and hope we will have another opportunity to provide you with a more pleasant experience in the future. Mercure Kyoto Station

Ocena klientów 5.0/5

Agnieszka K. Pary - Opinie potwierdzone ALL

Blisko każdej komunikacji, w każdym kierunku. Super pokój, obsługa, śniadania pyszne . Cicha okolica

Dear Guest, Thank you so much for your stay and taking the time to share your wonderful feedback at Mercure Kyoto Station. We are truly delighted to hear that you enjoyed our convenient location, comfortable room, delicious breakfast, and friendly service. Your kind words mean a lot to our entire team, and we are happy to know that you had such a pleasant and relaxing stay. Mercure Kyoto Station

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 1 174 Liczba opinii 9.1/10 Lokalizacja
  • 1 638 Liczba opinii 8/10 Pokój
  • 1 274 Liczba opinii 7.9/10 Obsługa
  • 14 Liczba opinii 6/10 Internet
  • 658 Liczba opinii 8.1/10 Śniadanie
  • 517 Liczba opinii 8.4/10 Czystość
  • 32 Liczba opinii 2/10 Strefa wellness
  • 6 Liczba opinii 3.8/10 Zrównoważony rozwój

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