Mercure Kyoto Station

Ocena klientów (Ocena ALL) 4.4/5 Liczba opinii: 1 951

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288 Aburanokojicho Shimogyo ku, 600-8231 KYOTO, Japan

Opis

O hotelu

  • 8 minute walk from Central Gate of JR Kyoto Station

  • Authentic kiln-baked pizza at our casual Italian restaurant '' TRATTORIA M KYOTO""

  • We offer two types of rooms: the modern Superior Rooms and the elegant Privilege Rooms.

  • The hotel was designed around the concept of pastimes of Heian nobility.

  • All rooms are designated as non-smoking

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Lokalizacja hotelu

Mercure Kyoto Station

288 Aburanokojicho Shimogyo ku
600-8231 KYOTO
Japan

Pozycja GPS:34.988349, 135.7535

Telefon
Faks +81 75-343-5530

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Całkowity zakaz palenia na terenie całego obiektu

Trattoria M kyoto

Trattoria M Kyoto is the Accor hotel group's first Italian restaurant in Japan. We chose the name Trattoria, which means casual restaurant in Italian, because we wanted our guest to enjoy an easy-going dining experience.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

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Ocena ALL  4.4/5  Liczba opinii: 1 951

Ocena TripAdvisor  4.0/5  Liczba opinii: 136

Certyfikat Doskonałości 2024

Worst experience I have ever had in a hotel

Ocena na stronie TripAdvisor 1.0/5

Barbara M Opinia zatwierdzona w TripAdvisor

Worst experience I have ever had in a hotel. We booked a room for 3 people. When I got to the room, I saw two beds made and the sofa bed folded down. I looked at the sofa bed and there was something white on it. I assumed it was the bedding. So we left the room and went exploring the city and when I came back late, it was not the bedding, in fact the bed was not made. There was also no towel for my daughter or any other item for her that the hotel provides to its guests, it was as if I had not booked a room for 3. The hotel took over an hour to fix the problem. The worst part was that when we tried to eat at the hotel restaurant, we were refused and told that the restaurant was full of reservations and the tables were empty. We spoke to the front desk, who put us in the restaurant, and we saw that it was empty the whole time and in a short time all the tables were taken. This did not only happen to my family, but to another family that was traveling with us. And today I'm still at the hotel and again they said there was no vacancy around 7pm, we went out to buy food and came back at 8pm, the restaurant was empty, many tables were unoccupied, I went down at 9:30pm, filmed and the restaurant was empty, is this the commitment to guests?

Dear D94IUbarbaram, Thank you so much for your stay and taking time to share your experience at Mercure Kyoto Station. We are sorry that your experience did not meet your expectations. Please allow us to express our sincerest apologies. We will immediately share your feedback regarding the extra bed with front and housekeeping team to make sure it will not happen again. In regard to the restaurant, we are sorry that our explanation was not enough. Tables at the restaurant looked empty but those were actually booked, so we needed it empty until they arrive. We tend to have many reservations on weekends, so even though it looks empty, we have less tables for guests without reservation. We try to offer tables to guests as much as possible, but we couldn't make it due to the number of available table on the day. The last order time for food is 9 pm, so it is fair that we have much more available tables at 9:30 pm even though we cannot offer tables. We are truly sorry for the inconvenience, but we hope you will understand. However, we will make every effort to have more available tables for non-reservation guests. We appreciate your sharing your concerns. We hope that we have an opportunity to see you again and provide you a better service in the near future. Mercure Kyoto Station

Fancy!

Ocena na stronie TripAdvisor 4.0/5

Ning A Couples - Opinia zatwierdzona w TripAdvisor

A very posh accommodation with friendly staff and always greeting you with a smile. It’s near the Kyoto train station and close lots of shops and accessible to public transportation. Clean and tidy rooms which would guarantee a good night’s sleep. Food was A-okay too, top notch!

Dear Ning A, Thank you so much for your stay and taking time to share your experience at Mercure Kyoto Station. We are happy that our service and food at the restaurant met the level we strive for! We are very pleased to hear that you have enjoyed your stay with us. We look forward to seeing you again in the near future. Mercure Kyoto Station

Good stay, Nice Room, Friendly staffs

Ocena na stronie TripAdvisor 5.0/5

kidzodiak Couples - Opinia zatwierdzona w TripAdvisor

Hotel is not far from JR station (10 min walk). Nice and comfy room, love amenity set. Staffs are friendly and give us warm welcome. Value for money and recommend for travellers. But there are only 2 elevators and might be get fulled in the morning.

Dear kidzodiak, Thank you so much for your stay and taking time to share your experience at Mercure Kyoto Station. We are very pleased to hear that you have enjoyed your stay with us. Thank you for pointing out the crowdedness of the elevators in the morning. We will consider any solution. We look forward to seeing you again in the near future. Mercure Kyoto Station

Fabulous

Ocena na stronie TripAdvisor 5.0/5

Joy M Opinia zatwierdzona w TripAdvisor

Excellent hotel within walking distance of train station. Fantastic buffet breakfast was included in our tariff. Italian/pizza restaurant in evening ~ tasty. Bar drinks were reasonably priced. Room was small but very comfortable, especially the bed. Separate shower room with an excellent variable shower head. Free WiFi & airconditioning. No view, windows were opaque, ?neighbour privacy. Attentive & helpful staff. Defiantly would re-visit.

Dear Cheapo_Tourist, Thank you so much for your stay and taking time to share your experience at Mercure Kyoto Station. We are very pleased to hear that you have enjoyed your stay with us. As you pointed out, windows in some of the rooms are covered with frosted glasses for security and privacy reasons. We are sorry for the inconvenience, but we appreciate your understanding. We look forward to seeing you again in the near future. Mercure Kyoto Station Front management team

Ticks all the boxes

Ocena na stronie TripAdvisor 5.0/5

Hamish F Opinia zatwierdzona w TripAdvisor

A short walk from Kyoto Station (or bus from outside) Mercure Kyoto Station is a perfect place to base yourself when visiting Kyoto. It is new, modern and beuatifully designed. Superior Room was very large by Japanese standards which was very welcome with two suitcases. King size bed was comfortable and provided a good nights sleep. Bathroom on the other hand was small and contained the only mirror in the entire room. A full length mirror would have been nice in the entranceway. Room and hotel in general was spotless and extremely clean. Based on the price we paid, the accomodation offering and proximity to transport I would happily recommend staying here as it provides everything nessessary after a long day exploring everything Kyoto has to offer.

Dear hamishf750, Thank you so much for your stay and taking time to share your experience at Mercure Kyoto Station. We are very pleased to hear that you have enjoyed your stay with us. We appreciate your 5-star review, and enjoyed reading it. We look forward to seeing you again in the near future. Mercure Kyoto Station Front management team

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

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