Mercure Kyoto Station 4 gwiazdki

Ocena klientów (Ocena ALL) 4.5/5 Liczba opinii: 2 222

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Mercure Kyoto Station - Image 1
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288 Aburanokojicho Shimogyo ku, 600-8231 KYOTO, Japonia

Opis

O hotelu

  • Our Kyoto Station hotel is close to a transport hub with domestic trains across Japan.

  • We're the ideal business hotel in Japan, based in Kyoto's city, with Tokyo just 2 hours away.

  • Our luxury hotel in Japan has luxe décor based on the style of the ancient Heian nobility.

  • Mercure Kyoto Station has an on-site Italian restaurant and offers a breakfast service.

  • Visit the bar area, which is open for early morning coffee until late for nightcaps.

Nasze pokoje

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Lokalizacja hotelu

Mercure Kyoto Station

288 Aburanokojicho Shimogyo ku
600-8231 KYOTO
Japonia

Pozycja GPS:34.988349, 135.7535

Telefon
Faks +81 75-343-5530

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Całkowity zakaz palenia na terenie całego obiektu

Trattoria M kyoto

Visit Trattoria M Kyoto for lunch or dinner. This relaxed Italian restaurant in Kyoto serves a wide range of authentic dishes, including classic pizzas, pasta, and antipasti with a Japanese flair, making for the perfect fusion of flavours.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.5/5  Liczba opinii: 2 222

Ocena klientów 1.5/5

Malgorzata B. Jedna osoba - Opinie potwierdzone ALL

Hotel jest doskonale położony, pokoje dobrze wyposażone, ale niestety na tym koniec superlatyw. Śniadania są bardzo mało urozmaicone, a obsługa słaba. Pomimo posiadania najwyższego statusu w programie lojalnościowym All, wymeldowanie musiałam zrobić już o 13:00. Dzień wcześniej spałam w hotelu Mercure w Kioto, gdzie standardowo wymeldowanie było do godziny 14:00, dlatego po prostu się pomyliłam. Gdy przyszłam wymeldować się o 13:50, zostałam poinformowana, że powinnam zapłacić za dodatkową dobę! Obniżono mi tę stawkę do 50% za dobę. Nie oznacza to, że mogłam zostać w pokoju jeszcze chociaż na godzinę - i tak zostałam zmuszona do wymeldowania. Nie polecam tego hotelu.

Dear Guest, Thank you for sharing your feedback regarding your recent stay at Mercure Kyoto Station. We sincerely apologize for the disappointment and discomfort caused during your check-out experience. After reviewing the situation internally, we have confirmed that there was a communication error on our side regarding the late check-out and possible stay extension. Our explanation at the time was not clear or accurate enough, which led to unnecessary confusion and made you feel pressured. This should not have happened, and we deeply regret that we were unable to provide the careful and considerate service you expected, especially as a valued ALL Diamond member. We will review this case with the team concerned and ensure that all staff provide clearer and more accurate explanations regarding late check-out, stay extensions, and any related charges. We also appreciate your comments regarding breakfast variety and Wi-Fi connection speed, which will be shared with the relevant teams for future improvement. Once again, please accept our sincere apologies. Thank you for bringing this matter to our attention and giving us the opportunity to improve our service. Sincerely, Mercure Kyoto Station Jota Yoshinaka Assistant Front Office Manager

Ocena klientów 3.0/5

Marcin P. Rodziny - Opinie potwierdzone ALL

Hotel jest świetnie zlokalizowany. Ma oryginalny, piękny i dopracowany wystrój. Niestety najsłabszą stroną hotelu są śniadania - bardzo długi czas oczekiwania na stoli, brak podstawowych produktów na śniadanie - nie ma żadnego sera żółtego, nie ma żadnej wędliny oprócz kawałków piersi z kurczaka przeznaczonych na zrobienie sałatki. Bardzo wybór pieczywa. Do dwóch automatów z kawą tworzą się codziennie długie kolejki.

Dear Valued Guest Thank you very much for staying with us at Mercure Kyoto Station and for taking the time to share your detailed feedback. We are pleased to know that you appreciated our convenient location, original hotel design, accommodation, check-in experience, and the service provided by our team. On the other hand, please accept our sincere apologies that the breakfast experience did not meet your expectations. We are very sorry for the long waiting time for a table, the queues at the coffee machines, and the limited selection of items such as cheese, cold cuts, and bread. We understand that breakfast is an important part of the stay, especially when traveling with family, and we regret that we could not provide a more satisfying experience. We also apologize for the insufficient cleaning under the bed, where bottle caps were left behind. This is not acceptable, and your comment has been shared with our housekeeping team so that room inspections can be carried out more carefully. Your comments regarding breakfast variety and restaurant flow have been shared with our restaurant team for review. We will continue to look into ways to improve the breakfast operation, food selection, and coffee service, especially during busy periods. Thank you again for your valuable feedback and for your support as an ALL Classic member. We hope to have another opportunity to welcome you back and provide a more comfortable and satisfying stay in the future. Mercure Front Office Team

Ocena klientów 5.0/5

Agnieszka K. Pary - Opinie potwierdzone ALL

Blisko każdej komunikacji, w każdym kierunku. Super pokój, obsługa, śniadania pyszne . Cicha okolica

Dear Guest, Thank you so much for your stay and taking the time to share your wonderful feedback at Mercure Kyoto Station. We are truly delighted to hear that you enjoyed our convenient location, comfortable room, delicious breakfast, and friendly service. Your kind words mean a lot to our entire team, and we are happy to know that you had such a pleasant and relaxing stay. Mercure Kyoto Station

Ocena klientów 3.0/5

Tomasz M. Jedna osoba - Opinie potwierdzone ALL

Jestem trochę rozczarowany jakością członków z statusem Platinium . Pokoj nie byl jeszcze gotowy gdzie informowalem o wczesniejszym moim przybyciu. Z smutkien pani zrobila mi pozne wymeldowanie do godziny 15:00. Brak wstawki powitalnej w pokoju mega rozczarowuje jak na poziom Mercure. Przed przyjazdem do waszego Horelu to jakość w Ibis styles byl wyzszy od Mercure

Dear Guest, Thank you so much for your loyalty as ALL member and taking the time to share your experience at Mercure Kyoto Station. We are pleased to hear that you appreciated our convenient location and the high level of service from our breakfast team. At the same time, we sincerely apologize for the shortcomings you experienced as a Platinum member, including the room not being ready upon your early arrival and the absence of a welcome amenity. We fully understand your disappointment, and this does not reflect the level of recognition and care we strive to provide for our valued loyalty members. Your comments have been shared with our management and front desk teams so that we can review and improve the consistency of our service for Platinum members. We truly value your loyalty and hope to have another opportunity to welcome you back and provide you with a much improved experience. Mercure Kyoto Station

Dobrze zlokalizowany, fajny pobyt

Ocena klientów 4.0/5

Justyna Rodziny - Opinie potwierdzone ALL

Bardzo dobra lokalizacja, przestronne pokoje (chociaż lepiej prosić o te nie znajdujące się po stronie głównej ulicy, ponieważ jest dość głośno), dobre śniadanie, ładny disign

Dear Justyna K., Thank you so much for your stay and taking time to share your experience at Mercure Kyoto Station. We are very pleased to hear that you have in general enjoyed your stay with us. We are sorry for the inconvenience and trouble with the noise from the street. We are glad that it went well after changing the room. We look forward to seeing you again in the near future. Mercure Kyoto Station Front management team

Recenzje naszego hotelu napisane przez podróżnych

  • 1 216 Liczba opinii 9.2/10 Lokalizacja
  • 1 701 Liczba opinii 8.1/10 Pokój
  • 1 355 Liczba opinii 7.9/10 Obsługa
  • 14 Liczba opinii 5.2/10 Internet
  • 719 Liczba opinii 8/10 Śniadanie
  • 522 Liczba opinii 8/10 Czystość
  • 30 Liczba opinii 2.4/10 Strefa wellness

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