Mercure Kyoto Station

Nota de clientes de Avis (Clasificación de ALL) 4.5/5 2.250 opiniones

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Descripción

Hotel aprobado por ALLSAFE

Extras del hotel

  • A ocho minutos a pie de la estación JR Kyoto

  • Auténtica pizza al horno en nuestro restaurante italiano informal TRATTORIA M KYOTO

  • Dos tipos de habitación: habitaciones Superior modernas y habitaciones Privilege elegantes.

  • El diseño del hotel está inspirado en las aficiones de la nobleza del periodo Heian.

  • Todas las habitaciones están diseñadas para no fumadores

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Localización del hotel

Mercure Kyoto Station

288 Aburanokojicho Shimogyo ku
600-8231 KIOTO
Japón

GPS:34.988349, 135.7535

Acceso y transporte

Servicios hoteleros

Registro a partir de - Salida hasta

En las instalaciones
  • Restaurante
  • Accesible para silla de ruedas
  • Wifi
  • Aire acondicionado
  • Desayuno
  • Bar
  • Instalaciones libres de humos

Trattoria M kyoto

Trattoria M Kyoto es el primer restaurante italiano de los hoteles Accor en Japón. Seleccionamos el nombre Trattoria (que significa restaurante informal en italiano) porque queremos que los huéspedes disfruten de una experiencia culinaria tranquila.

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Valoraciones de nuestros huéspedes

Valoraciones 100% certificadas de huéspedes que verdaderamente se alojaron con nosotros

Más información

Clasificación de ALL  4.5/5  2.250 opiniones

Valoración de TripAdvisor  4.0/5  85 opiniones

Good Hotel and Location

Nota de Tripadvisor 4.0/5

Travellers360 Valoración certificada de TripAdvisor

Hotel is convenient and well priced. Location is decent within 10 minute walk of Kyoto Station. Rooms were clean and well kept however I find the rooms to be a bit on the dark side, not enough lighting but this might be just personal preference. Overall nothing bad to say about this hotel, just a slightly above average stay.

Good stay and good location.

Nota de Tripadvisor 5.0/5

trappyman Valoración certificada de TripAdvisor

Great staff at counter and housekeeping. Was provided with daily bottle of water.A short walk about 10 minutes walk from Kyoto station.Room was provided as requested. The signage perhaps can be better and prominent as we thought we were walking to a residential neighbourhood when we first arrived.

Oh Baby It’s Cold Outside

Nota de Tripadvisor 3.0/5

medvtan En familia - Valoración certificada de TripAdvisor

I arrived at the hotel on Dec. 28, 2023 at 11:30 pm. Maybe it’s due to the cold weather and it was almost midnight, but the front desk officer didn’t even say hi to us. I tried my best to understand this unusual attitude, maybe because he was already tired. My family and I were all tired, too. He checked all four passports and processed our check-in. I booked two rooms. However, he told me only one room has breakfast privileges. I claimed both rooms have breakfast. He didn’t believe me so I opened my Accor All app and showed him proof that both rooms have breakfast. Unbelievable. Why do I have to show proof? How come it’s not in the system? Secondly, I had to ask for a room upgrade. He said he didn’t give me an upgrade because the floor will be different from the other room. I said it’s okay, I still want an upgrade. So my kids ended up at the 6th floor and I had my upgraded room at the 9th floor. But upon checking, the only difference between the rooms is the Nespresso machine! Actually, the 6th floor room is bigger and has a table and stool. My 9th floor upgraded room doesn’t have a table and stool. This is my 3rd time to stay in a Mercure chain hotel but the way I was treated here was very different. Location of the hotel is a 10 minute walk to Kyoto Station. It is in a very secluded area. The convenience store is about 5 minutes walk. There is one restaurant across the hotel. The other restaurants are 5-10 minute walk. I keep on asking myself why I paid so much (JPY 237,000 for 4 nights, 2 rooms)… Aside from the check-in officer, all the other staff of Mercure Kyoto Station has been helpful and kind. The housekeeping team kept the rooms clean every single day. By the way, even though it’s daytime and all the lights were on, the room was still dark! The buffet breakfast was delightful! My family’s favourite is the French toast. The cappuccino was excellent too. On New Year’s Day, the chef served octopus as part of the buffet breakfast. It was a gastronomic delight! For this, I am very grateful.

Thank you so much for your loyalty as ALL member and staying with us this time. We are sorry that your experience did not meet your expectations. Please allow us to express our sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Your feedback regarding the front desk staff has been immediately shared with front office team for further improvements and we are sorry for any inconvenience caused. We will keep making every effort in our pursuit for service excellence and we would hope to have another opportunity of welcoming you back and regain your trust in us. Mercure Kyoto Station Front management team

Not A Very Warm Welcome

Nota de Tripadvisor 2.0/5

Med T Valoración certificada de TripAdvisor

I arrived on Dec. 28, 2023 at around 11:00 pm. The lobby was very quiet. There was no acknowledgement nor any greeting from the front desk officer. Maybe he was tired, I tried to understand. But this is very unusual considering I have stayed in other Mercure hotels before. I booked two rooms with complimentary breakfast. But front desk officer told me only one room has complimentary breakfast. I needed to search my All Accor app and show him proof that both rooms have breakfast. I requested for a room upgrade. He said he didn't give because only one room can be upgraded. This is the first time I encountered a request for upgrade. It has always been an automatic upgrade for two rooms. But I guess not all hotels are created equal. Some are generous and value loyalty. Others don't. The location of the hotel is in a very quiet neighborhood. It is a 10 minutes walk going to Kyoto Station. The nearest convenience store is a 3-5 minute walk. They charged so much during my stay because it was a holiday. I tried to understand. But JPY 237,500 for 4 nights, for 2 rooms? Very steep, right? During my stay, the other staff were very warm and friendly (except on my check-in day). The concierge was helpful. The breakfast spread was a delight. My family's favorite was the French toast. On New Year's Day breakfast, they served octopus! It was a gastronomic delight. I started my vacation with a very heavy heart because of the front desk officer but ended it with a good one because the check-out person and concierge were very nice. But if they charge so much (and the location was 10 minutes away from the subway), I will not stay again.

Thank you so much for your stay and taking the time to tell us about your experience at Mercure Kyoto Station. We are sorry that your experience did not meet your expectations. Please allow us to express our sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Your feedback regarding the front desk staff has been immediately shared with front office team for further improvements and we are sorry for any inconvenience caused. We will keep making every effort in our pursuit for service excellence and we would hope to have another opportunity of welcoming you back and regain your trust in us. Mercure Kyoto Station Front management team

Comfortable stay, quiet location

Nota de Tripadvisor 4.0/5

missjojo2018 Valoración certificada de TripAdvisor

I booked 2 superior rooms (1 with king bed, the other 2 single beds) and stayed for 2 nights. The hotel is located off the main road on a quiet street and is about a 10 min easy walk from the JR Kyoto Station. The rooms are good sized for 2 persons and clean. Wished there were more hooks to hang our things. Check in and out was quick and smooth and the staff was friendly. We had breakfast on our last day and the food was decent, with western and japanese food.

Thank you so much for your stay and taking the time to tell us about your experience at Mercure Kyoto Station. We appreciate your positive remarks especially towards our services, products and facilities. We value your feedback very much as it is always a pleasure to hear from a satisfied guest and your review will undoubtedly motivate our teams even more to provide an excellent services at all the times. We all look forward to seeing you again in the near future. Mercure Kyoto Station Front management team

En colaboración con TripAdvisor

Calificaciones de nuestro hotel de usuarios de otras webs

  • 1.108 opiniones 8.4/10 Ubicación
  • 1.841 opiniones 8.1/10 Habitación
  • 1.298 opiniones 8.1/10 Servicio
  • 20 opiniones 7.6/10 Internet
  • 980 opiniones 9.7/10 Ambiente
  • 845 opiniones 7.8/10 Comodidad
  • 677 opiniones 8.5/10 Instalaciones
  • 614 opiniones 8.7/10 Desayuno

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