Hôtel Perle d'Orient Cat Ba - MGallery 5 ดาว

คะแนนความคิดเห็นจากแขก (เรทติ้งบน ALL) 4.6/5 รีวิว 718 รายการ

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Hôtel Perle d'Orient Cat Ba - MGallery

Cat Co 3 Beach, Cat Ba Town, Hai Phong city
180000 ไฮฟอง
เวียดนาม

พิกัด:20.71624, 107.049699

การเข้าถึงและการเดินทาง

บริการโรงแรม

เช็คอินตั้งแต่ - เช็คเอาท์ได้ถึง

ในสถานที่
  • สระว่ายน้ำ
  • รถรับส่ง
  • ร้านอาหาร
  • รถเข็นเข้าถึงได้
  • Wi-Fi
  • เครื่องปรับอากาศ
  • บาร์
  • ห้องประชุม
  • พื้นที่ปลอดบุหรี่ 100%

รีวิวจากแขกของเรา

รีวิวจากแขกของเรา

100% ความคิดเห็นที่ได้รับการรับรองของผู้เข้าพักที่เข้าพักกับเราจริงๆ

ค้นหาข้อมูลเพิ่มเติม

เรทติ้งบน ALL  4.6/5  รีวิว 718 รายการ

เรทติ้งบน TripAdvisor  4.5/5  รีวิว 158 รายการ

Certificate of excellence ปี 2023

We will definitely return

คะแนนจาก Tripadvisor 5.0/5

Dick T รีวิวที่ได้รับการรับรองจาก TripAdvisor

The pillows were the first thing we commented on as we arrived in our room, my wife was looking for the label as we need to get some of these!!! The room overlooked the beach and bay, a beautiful outlook. The staff throughout the complex were attentive and polite. An excellent choice of massages which were great when weather changed. The two restaurants were first class and great choice of food for all meals. We will definitely return.

Dear Mr. DickT520, Warm greetings from Hôtel Perle d'Orient Cat Ba - MGallery. We very much appreciate your comments regarding your stay at the Hôtel Perle d'Orient Cat Ba - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant than the previous one. Sincerely, Quynh Tran (Ms.) Front Office Manager

Wonderful hotel in a perfect location

คะแนนจาก Tripadvisor 5.0/5

Al M Couples - รีวิวที่ได้รับการรับรองจาก TripAdvisor

This hotel is wonderful! Good taste and elegance abound throughout the entire property. Super well appointed room with all the amenities one could exoect. Staff was very attentive and ready to help. Swimming pools were beautiful, really well looked after. Breakfast was divine too. A perfect place for couples to enjoy a romantic time.

Dear AI M, Warm greetings from the team at Hôtel Perle d'Orient Cat Ba - MGallery! What a fantastic review! Thank you for taking the time to write in TripAdvisor about your experience. Such comments give confidence to the team that strive for excellence each day and we will be sure to share across all departments. We are all thrilled that you enjoyed your experience with us and appreciated the facilities especially our place is beautiful and perfect place for couples to enjoy a romantic time. Thank you once again for visit us, it was a pleasure to meet you and we all hope you will return to us again soon. Kind Regards Quynh Tran, Front Office Manager

Playing with prices and nothing to do....

คะแนนจาก Tripadvisor 2.0/5

Niterainbow รีวิวที่ได้รับการรับรองจาก TripAdvisor

When we were looking for a hotel, once of the selection criteria is price. We booked three nights for 460 USD, including the applicable taxes for three nights. Booking.com showed to us that in local currency we should have been charged 11,330,00 VND. Our card was charged for 12,840,000 VND (520 USD). Just by playing with the exchanged rates the hotel inflated price by 11%. This doesn’t stop there, as the deposit you are going to pay is refundable…after two month and cannot even be used towards incidental expenses at the hotel. Accor took it to a whole new level! Our room has a nice view but split system never worked properly in the heating mode. One thing is good about the hotel, that if you walk outside of the hotel and walk for 10 minutes it has an amazing seafood restraint with exceptional selection of food and rink and less than half price of the hotel. There is not much to do on the CatBa – there is a lot of pictures of the monkey from the national park, only on the island we learnt there only 70 of them are left, the rest were eaten by the locals. Its better to stay in a Ha Long Bay or Hai Phong, if you desperate enough and take a boat. The ferry nearest to the hotel us seasonal and isn’t in operation for 6 months a year.

Dear Ms Hanan Al Eidan, Thank you for taking the time to share your feedback about your stay with us. We understand that you are not completely satisfied with your experience and we sincerely apologize for any inconvenience this may have caused. At Hôtel Perle d'Orient Cat Ba - MGallery, we strive to ensure our customers' stay is as comfortable and enjoyable as possible. Our team is dedicated to providing top quality service and creating a pleasant and memorable environment. Although we regret not meeting your expectations during this visit, I would like to correct the information you provided as follows: Regarding the monkeys: 70 rare individuals of Langur monkeys listed in the red book are living in the National Park of Cat Ba Island, while common monkeys are abundant on the island and many of them still having a good life here, The local people here always protecting them and they has not eaten any monkey on the Island, they are eating seafoods and the goats only . I hope you please do not misunderstand the local people are living here Ms. Hanan. Regarding ferries: There are currently two locations for ferries to operate and all ferries operate 365 days/year. Cai Vieng ferry will take you to Hai Phong City and Gia Luan ferry will take you to Ha Long Bay. Only the cable car is working for a half year from April to end of September, the cable station located on the town. Regarding on the room prices: Most of hotel guests book rooms through Booking.com. We has not recorded any cases related to charging extra money from guests related to currency exchange rate. Please double check the confirmation sent by booking.com because the price they confirm to customers always does not include Gov tax and service charge. VND 11,330,000 ($450) is the price before tax. VND 12,840,000 ($520) is the price the hotel will charge guests; this price includes taxes and service fees. Please could you reconfirm this issue with Booking.com to avoid misunderstandings for the hotel side as well as other guests? Regarding the deposit: For any consume during guest stay as well as the convenience for the guest, from hotel side will reserve some amount from guest’s credit account, our guest using the service just need to sign on the bill and settle whole bill upon departure. In addition, for the credit card cancellation need to take from 3 to 7 days the money will refund back to guest account. As your provided us a debit card, debit Card is kind of pay direct. That is why it will take longer time for money go back to your account follow the bank requirement process. I hope all the explain will make you more clarification for your case and please be give us your empathy and understand. We strive to create an atmosphere in which each guest feels welcomed and respected. Our goal is to provide a unique experience at each MGallery location, while ensuring that it is safe for all visitors in Cat Ba. We are grateful for your feedback on this front and we will continue working hard to make sure it’s upheld. Once again, thank you for taking the time out of your day to share this generous review with us. It was a pleasure having you as a guest at Hôtel Perle d’Orient Cat Ba - MGallery and we hope you come back soon! Warm regards, Quynh Tran (Ms.) Front Office Manager

Gorgeous view to Lan Ha Bay

คะแนนจาก Tripadvisor 4.0/5

libra1110r รีวิวที่ได้รับการรับรองจาก TripAdvisor

With the gorgeous view to Lan Ha Bay, Perle d’Orient Cat Ba brings you an awesome experience when visiting Cat Ba Island. Personally, I think the hotel owns most of the criteria for the best hotel in Cat Ba: classical but luxurious interior design, prime location, stunning view, and beautiful swimming pools. It is very creative when they put the room number in each cage which is worth your “wow”. Breakfast is simple and nice for both Western and Vietnamese dishes. They also offer a list of welcome drinks for Accor plus members with care. I would like to say thanks to Thanh Tam and the other girl at Reception desk who always tried to support us when we were here. However, the hotel really needs comprehensive maintenance. All the details are nice, but it is undeniable to see that most of them are a bit degraded and are not taken care of as I saw in the other 5-star hotels. The staff needs to be trained to have consistent information provided to guests. The first time I asked- the staff of Indochine Lounge confirmed that we would have a discount of 30% for afternoon tea but when I made payment they said only a 25% discount was applied for Accor plus members. Ok it's not a big deal but I expected exact information should be provided at a 5-star hotel. Hope the management can consider a maintenance as this hotel is indeed worth your visit when you are in Cat Ba.

Dear Ms. Libra1110r, Thank you for your wonderful review of our Hôtel Perle d'Orient Cat Ba - MGallery. We are truly thankful and delighted that you enjoyed your stay in our beautiful property nested in the lap of nature. We strive to provide the best hospitality experience for all our guests and it is great to hear that your stay was superb with us. We always appreciate customer feedback as it helps us to improve our services and make necessary changes. We value your valuable feedback about the maintenance of some area in our hotel as well as our staff need to train to have consistent information providing to the guest and we make sure to take necessary steps to address this issue for our future guests. Once again, thank you for sharing your opinion with us, we look forward to welcoming you back again soon. Sincerely, Quynh Tran (Ms.) Front Office Manager

Stunning

คะแนนจาก Tripadvisor 5.0/5

DianaF968 รีวิวที่ได้รับการรับรองจาก TripAdvisor

Wow! We stayed in five hotels during our three week stay in Vietnam and this was our favourite. It is a stunning hotel next to a beautiful beach with views to die for! The breakfast, the pool areas, all the other areas were simply stunning. We spent a lot of time deciding on a place to sit! We had a lovely room with great views, not huge but gorgeous with a gorgeous big bed and beautiful bedding. Everything in the hotel and the room was pristine. Even the room numbers were lit up in cages - the thought that went into every little detail was phenomenal. We went for a lovely walk one day along the beach and up into the hill above. It was a great experience with great views of the sea and the famous bay. The rooftop pool is lovely - there is a bar up there to order what you want and the staff are lovely and friendly. Having said that there is a ground level pool that is on the sea front - we sat there one morning and it was equally as stunning. I would definitely recommend this beautiful hotel to anyone staying in Cat Ba. It is within walking distance of the town which we liked as the trees into town are lit up and there are a couple of bars on the way which sell food if you didn't want to go into the centre. Thanks for making our stay in Vietnam one to remember forever!

Dear Diana, We very much appreciate your comments regarding your stay at the Hôtel Perle d'Orient Cat Ba - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team, who made you have a wonderful experience at Cat Ba island. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Quynh Tran(Ms) Front Office Manager

ในฐานะที่เป็นพันธมิตรกับ TripAdvisor

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