Perle d'Orient Hotel Cat Ba - MGallery Collection 5 gwiazdki

Ocena klientów (Ocena ALL) 4.7/5 Liczba opinii: 551

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Opis

O hotelu

  • All rooms feature enchanting ocean or mountain views

  • The first International 5 stars hotel on Cat Ba Island

  • Accessible from Hanoi or Quang Ninh province by bus, ferry or speedboat.

  • Cat Ba Archipelago has been recoginized as UNESCO World Natural Heritage.

  • Accessible from Hanoi or Quang Ninh province by bus, ferry or speedboat

Nasze pokoje

Zarezerwuj ten hotel

Lokalizacja hotelu

Perle d'Orient Hotel Cat Ba - MGallery Collection

Cat Co 3 Beach, Cat Ba Town, Hai Phong city
180000 HAI PHONG
Vietnam

Pozycja GPS:20.71624, 107.049699

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Transfer
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Wi-Fi
  • Klimatyzacja
  • Bar
  • Całkowity zakaz palenia na terenie całego obiektu

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.7/5  Liczba opinii: 551

Ocena TripAdvisor  4.5/5  Liczba opinii: 211

Certyfikat Doskonałości 2025

Horrible, underwhelmed

Ocena na stronie TripAdvisor 2.0/5

Bonny S Opinia zatwierdzona w TripAdvisor

10/10

Ocena na stronie TripAdvisor 5.0/5

Pioneer31121009209 Solo travel - Opinia zatwierdzona w TripAdvisor

Horrible attitude of everyone in this hotel!

Ocena na stronie TripAdvisor 1.0/5

Departure32291743582 Opinia zatwierdzona w TripAdvisor

Dear Mr. Saran, Thank you for taking the time to share your feedback regarding your stay with us. We understand that you were not entirely satisfied with your experience, and we sincerely apologize for any inconvenience this may have caused. At Hôtel Perle d'Orient Cat Ba - MGallery, we strive to ensure our guests’ stay is as comfortable and enjoyable as possible. Our team is dedicated to delivering top-quality service and creating a pleasant and memorable environment. While we regret that, we did not meet your expectations during this visit. We always appreciate customer feedback as it helps us to improve our services and make necessary changes. We value your valuable feedback regarding what you mentioned in detail on your review regarding 10th anniversary and spa service not met your expectation. On behalf of Management team, I'm deeply apologize for the missed anniversary decorate to welcome you on your special day, we have tried to recovery our service by prepared a cake as our sincere apology and to wish you a happy 10th anniversary, however, our restaurant service staff nocked the door and disturbing you on your privacy time. This is unprofessional service that has made. We hope to get your empathy and we will improve to avoid same problem in further. Regarding on spa service, I have checked with spa therapy and was informed that you booked 45 Minutes for Green tea body scrub treatment and they has completed it on time as you came earlier 10 minutes before your booking time. As you checked out early, that's why we have no chance to see you on your departure. We has arranged the transportation to drop you to the port as our sincere gesture to apology for our mistaken service to make our guest feel comfortable and forgive us. Once again, We are truly apologize for the inconvenience and hope to get your empathy and we would take necessary steps to address this issue to improve our service in future. Please do not hesitate to contact me directly on email: quynh.tranthinhu@accor.com if you have any feedback or more request. I am here to assist and take care of you at anytime. I am looking forwards to to hearing from you soon. Thanks with best regards, Quynh Tran (Ms) Front Office Manager

Serenity

Ocena na stronie TripAdvisor 5.0/5

Vacablh Opinia zatwierdzona w TripAdvisor

Dear Vacablh, Thank you for your wonderful review of our Hôtel Perle d'Orient Cat Ba - MGallery. We are truly thankful and delighted that you enjoyed your stay in our beautiful property nested in the lap of nature. We strive to provide the best hospitality experience for all our guests and it is great to hear that your stay was superb with us. We strive to create an atmosphere in which each guest feels welcomed and respected. Our goal is to provide a unique experience at each MGallery location, while ensuring that it is safe for all visitors in Cat Ba. We are grateful for your feedback on this front and we will continue working hard to make sure it’s upheld. Once again, thank you for taking the time out of your day to share this generous review with us. It was a pleasure having you as a guest at Hôtel Perle d’Orient Cat Ba - MGallery and we hope you come back soon! Warm regards, Quynh Tran (Ms.) Front Office Manager

Lovely stay

Ocena na stronie TripAdvisor 5.0/5

Voyage09219490649 Couples - Opinia zatwierdzona w TripAdvisor

Dear Voyage09129490649, Thank you for your wonderful review of our Hôtel Perle d'Orient Cat Ba - MGallery. We are truly thankful and delighted that you enjoyed your stay in our beautiful property nested in the lap of nature. We strive to provide the best hospitality experience for all our guests and it is great to hear that your stay was superb with us. We strive to create an atmosphere in which each guest feels welcomed and respected. Our goal is to provide a unique experience at each MGallery location, while ensuring that it is safe for all visitors in Cat Ba. We are grateful for your feedback on this front and we will continue working hard to make sure it’s upheld. Once again, thank you for taking the time out of your day to share this generous review with us. It was a pleasure having you as a guest at Hôtel Perle d’Orient Cat Ba - MGallery and we hope you come back soon! Warm regards, Quynh Tran (Ms.) Front Office Manager

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 394 Liczba opinii 8.9/10 Lokalizacja
  • 574 Liczba opinii 9.1/10 Pokój
  • 608 Liczba opinii 8.1/10 Obsługa
  • 6 Liczba opinii 8.6/10 Internet
  • 284 Liczba opinii 9.5/10 Śniadanie
  • 244 Liczba opinii 9/10 Udogodnienia
  • 223 Liczba opinii 9.2/10 Klimat
  • 189 Liczba opinii 8.4/10 Komfort

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