Hôtel Perle d'Orient Cat Ba - MGallery 5 gwiazdki

Ocena klientów (Ocena ALL) 4.7/5 Liczba opinii: 676

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Cat Co 3 Beach, Cat Ba Town, Hai Phong city, 180000 HAI PHONG, Vietnam

Opis

O hotelu

  • All rooms feature enchanting ocean or mountain views

  • Prominent location surrounded by lush cliffs and beautiful Lan Ha Bay

  • The first International 5* hotel on Cat Ba Island

  • Cat Ba Archipelago has been recoginized as UNESCO World Natural Heritage.

  • Accessible from Hanoi or Quang Ninh province by bus, ferry or speedboat

Nasze pokoje

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Lokalizacja hotelu

Hôtel Perle d'Orient Cat Ba - MGallery

Cat Co 3 Beach, Cat Ba Town, Hai Phong city
180000 HAI PHONG
Vietnam

Pozycja GPS:20.71624, 107.049699

Telefon
Faks +84 225 3887 365

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Transfer
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Wi-Fi
  • Klimatyzacja
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

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Ocena ALL  4.7/5  Liczba opinii: 676

Ocena TripAdvisor  4.5/5  Liczba opinii: 187

Certyfikat Doskonałości 2024

One of the best M Gallery of Accor

Ocena na stronie TripAdvisor 5.0/5

Quest770924 Opinia zatwierdzona w TripAdvisor

Customer service made our amazing stay. Tell the staff the story and let's them tailor your amazing experience. This is the 10th year anniversary of my sister and my brother in law. I want to surprise them with great stay in Cat Ba then I start searching around. As the Accorplus member I found out the Hotel D'oriental is one of the accor hotel. Check in was superb. Uyen is attention to details, engaging and she helps us to arrange a room, prepare amazing suprising gift in one of our room with cake and flowers for my sis. Room was quick arranged though the check in time at 3pm. Room and all the ambiance is indochine vibes. I fell in love with all the boutique interior, the floor remind me with our grandmother house when I was young. I wish that hotel have more internal app to help me check all available promotion in house. In room dining menu on the TV is quite small, I could not read it. Lunch time is the main restaurant was delicious. Asian and Western mix were up to all my family taste buds. Shout out for Mr Dinh for great caring and communicating. Breakfast buffet is also a highlight. Healthy selection balance with protein providing. Staff is also attentive. Will definitely come back!

Dear Valued guest, Thank you for your wonderful review of our Hôtel Perle d'Orient Cat Ba - MGallery. We are truly thankful and delighted that you enjoyed your stay in our beautiful property nested in the lap of nature. We strive to provide the best hospitality experience for all our guests and it is great to hear that your stay was superb with us. We strive to create an atmosphere in which each guest feels welcomed and respected. Our goal is to provide a unique experience at each MGallery location, while ensuring that it is safe for all visitors in Cat Ba. We are grateful for your feedback on this front and we will continue working hard to make sure it’s upheld. Once again, thank you for taking the time out of your day to share this generous review with us. It was a pleasure having you as a guest at Hôtel Perle d’Orient Cat Ba - MGallery and we hope you come back soon! Warm regards, Quynh Tran (Ms.) Front Office Manager

Bad experience on food (dead oysters)

Ocena na stronie TripAdvisor 3.0/5

Hang N Rodziny - Opinia zatwierdzona w TripAdvisor

I am a breastfeeding woman. The room with nice sea view, the pool is also ok. However we had bad experience with food, especially I am a breastfeeding woman. We had dinner at the restaurant with set menu, of which Grilled oysters with green onion was served. It came as a total surprise when some oysters (at least three) smell like death and I believed they were. At first dead one, I did not believe myself since this is a 5* hotel, so I continue eating and my mother took a dead one. We informed staff immediately and she took the remaining ones along with a dead one away then came back to suggest us another dish. Not any apology or saying sorry about it. Another dish was servered when we were about to finish the dinner. Back to the room, I made a phone call requesting to talk to restaurant manager. This guy said he knew about the case and asked "You were servered with another dish, werent you?". Well, not any apology or saying sorry either by staff or manager. He also did not show any care about experience and health of customer. After I commented about it, he said sorry and told me to keep track on the health and inform them. A few minutes later he called to say two bottle of beer we used in the dinner will be free of charge as a sorry. Two bottle of beers means nothing if we have problem with health resulting from those bad oysters especially I am breastfeeding my baby (I am writing this review after the call from the manager and keeping seeing our health situatin) The hotel should improve quality control for food and customer service.

Dear Ms. Hang, Thank you for taking the time to share your feedback regarding your stay with us. We understand that you were not entirely satisfied with your experience, and we sincerely apologize for any inconvenience this may have caused. At Hôtel Perle d'Orient Cat Ba - MGallery, we strive to ensure our guests’ stay is as comfortable and enjoyable as possible. Our team is dedicated to delivering top-quality service and creating a pleasant and memorable environment. While we regret that, we did not meet your expectations during this visit. We always appreciate customer feedback as it helps us to improve our services and make necessary changes. We value your valuable feedback regarding what you mentioned in detail on your review. We would take necessary steps to address this issue to improve our service in future. Please do not hesitate to contact me directly on email: quynh.tranthinhu@accor.com if you have any plan to come back with us in further. I am here to assist and take care of you at anytime. I am looking forwards to to hearing from you soon Ms. Hang. Thanks with best regards, Quynh Tran(Ms.) Front Office Manager

Paradise in Cat Ba!

Ocena na stronie TripAdvisor 5.0/5

Khoi D Opinia zatwierdzona w TripAdvisor

This hotel is the most beautiful hotel in Cat Ba. The services are excellent and the staff are very friendly. Our room has a gorgeous view and ver clean. The breakfast buffet is amazing. We will definitely stay at this hotel again. I give this place a 6 stars!

Kính gửi anh KKhoid408, Cảm ơn anh đã đánh giá tuyệt vời về Hôtel Perle d'Orient Cat Ba - MGallery của chúng em. Chúng emthực sự biết ơn và vui mừng vì anh đã tận hưởng kỳ nghỉ tại nơi nghỉ xinh đẹp nằm giữa thiên nhiên của Đảo Cát Bà. Chúng em đang cố gắng cung cấp trải nghiệm hiếu khách tốt nhất cho tất cả khách hàng của mình và thật vui khi biết rằng kỳ nghỉ của anh thật tuyệt vời khi đến với Khách Sạn. Chúng em cố gắng tạo ra một bầu không khí trong đó mỗi vị khách đều cảm thấy được chào đón và tôn trọng. Mục tiêu của chúng em là cung cấp trải nghiệm độc đáo tại mỗi địa điểm của MGallery, đồng thời đảm bảo an toàn cho tất cả du khách ở Cát Bà. Chúng em rất biết ơn phản hồi của anh về vấn đề này và chúng em sẽ tiếp tục làm việc chăm chỉ để đảm bảo phản hồi đó được duy trì. Một lần nữa, cảm ơn anh đã dành thời gian trong ngày để chia sẻ đánh giá hào phóng này với chúng em. Rất vui khi được anh ghé thăm tại Hôtel Perle d’Orient Cat Ba - MGallery và chúng em hi vọng chị sẽ sớm quay lại trong thời gian tới! Trân Trọng, Quỳnh Trần (Ms.) Trưởng Bộ Phận Tiền Sảnh

Was I having high expectations?

Ocena na stronie TripAdvisor 4.0/5

EM-NS Opinia zatwierdzona w TripAdvisor

In general, happy with our stay (great chunk with thanks to the travelling companions). The check-in was smooth, as we have pre-booked on All Accor app. However, having two rooms on one booking could not have been placed farther away from each other on the floor... Be mindful, the hotel does not accept Vietnamese issued bank cards (Visa debit card) and will insist on a 'proper' credit card - as the customer service representative advised us. For the size of the hotel there are only two lifts, and this was an issue most of the time... There were instances we had to wait 2-3 turns before we could manage to get in. Guests in bathing suits, dripping water mixing in the lift with those arriving, after breakfast, lunch or dinner. Not the prettiest sight nor a comfortable situation. Although having card access only to your room's floor is an excellent security feature, when travelling with friends and they're staying on a different floor - visiting each other was a challenge. It involved 5-10 minutes ride to the reception (or 11th floor), waiting for another lift, getting back to the floor round trip... Rooms - spacious, very comfortable beds, and no privacy between the bathroom and bedroom (please make sure the mouldy roller curtains are either cleaned or replaced as they were very off-putting). This said, the bathroom vas very well equipped and (thankfully as I prefer showers) did not miss the bath. I loved their brand of shampoo, body lotion and conditioner - and I would happily pay for them!! The room have different set-up and the hotel should rethink putting a TV and a fridge cabinet in the middle of a full-glass wall, disrupting the beautiful sunset view. If you have a choice, ask for higher floors and as far away from the beach (rooms ending in 1, 2 or 3) - as it could be very noisy at any part of the day! On the other hand, the housekeeping staff was very helpful and did an amazing job whenever we needed them! Thank you!! Bar fridge - the drinks are complimentary (thank you) however, on check-out extra care should be taken when checking the drinks as couple of cans were slightly open (they were replaced once we noted to housekeeping). Furthermore, the bar fridge should have a setting of much (much) colder as the drinks were not chilled properly. Restaurants/bars - be warned! The upstairs bar (11th floor) is not part of the Accor brand, and your membership benefits will not be counted - we learned this on the hard way... However, the food served for breakfast and the seafood buffet (Saturday night, compulsory), and drinks (pool restaurant, 11th floor bar) were absolutely amazing! There was plenty of food, it was very fresh, delicious and at right temperature - even though it seemed the restaurant was full of guests. Well done to the chefs and staff at the kitchen, restaurant and the bars! Pools - fantastic set-up. On the ground floor it has a swim up bar! On the 11th floor we were fortunate enough to have the pool most of the time to ourselves! One comment - please restrict the top floor pool to only older kids (perhaps 14 and older) and adults, as young kids were quite loud, and the spa was next to the pool... Spa - fantastic. So much, that we have returned two days in a row. The only downside were the screaming kids in the pool the second day, so the massage was not as enjoyable as it could've been. Is it expensive? Yes (but most/all(?) MGallery Hotels are). Tip - book a twin room with your friend and the cost is already halved! Will I return - I hope so.

Dear Ms. Milinski, Thank you for taking the time to share your feedback regarding your stay with us. We understand that you were not entirely satisfied with your experience, and we sincerely apologize for any inconvenience this may have caused. At Hôtel Perle d'Orient Cat Ba - MGallery, we strive to ensure our guests’ stay is as comfortable and enjoyable as possible. Our team is dedicated to delivering top-quality service and creating a pleasant and memorable environment. While we regret that, we did not meet your expectations during this visit. We always appreciate customer feedback as it helps us to improve our services and make necessary changes. We value your valuable feedback regarding what you mentioned in detail on your review. We would take necessary steps to address this issue. Please do not hesitate to contact me directly on email: Quynh.tranthinhu@accor.com if you have any plan to come back with us. I am here to assist you at anytime. I am looking forwards to welcome you back soon in the future. Thanks with best regards, Quynh Tran(Ms.) Front Office Manager

NOT for Europeans - don’t be fooled!

Ocena na stronie TripAdvisor 1.0/5

LondonerAbroad29 Couples - Opinia zatwierdzona w TripAdvisor

What a horrid honeymoon stay! Please be reminded that general courtesy and manners are much lower here - even in such resorts. Simple things like teaching children manners and control are NOT done here - so be prepared for a Zoo. Money doesn’t buy class: 1) Check in is NOT 5*; see other reviews. English is misunderstood, basic questions can’t be answered. No information on breakfast times, not concierge, not hotel facilities. Card hold was debited instead of hold. Children running behind the desks and knocking stuff over; in Europe the HoTEL would discipline the parents but in Asia; they do what they want. It’s hilarious and awful to witness. 2) Gym area didn’t have any cups for water at all 3) Breakfast is the best thing about the hotel 4) Concierge is incapable; could not book a simple taxi that was quite important for very early to get us to our flight. Had to go back 3 times over a day. They struggle to do simple things that are usual in Europe like add a note to your file / room, and confirm once done. 5) Cocktails, as per other reviews, fine for region but AWFUL if you’re from a European country. We couldn’t accept two margaritas and sent them back; was quite funny to see two of the young staff knocking them back! Fair play to them but definitely shows the lacklustre management of the hotel… All in all; a 3* resort, a 1* experience.

Dear Mr. Stephen and Mr. Robert, At Hôtel Perle d'Orient Cat Ba - MGallery, we strive to ensure our guests’ stay is as comfortable and enjoyable as possible. Our team is dedicated to delivering top-quality service and creating a pleasant and memorable environment. While we regret that, we did not meet your expectations during this visit. We always appreciate customer feedback as it helps us to improve our services and make necessary changes. We value your valuable feedback regarding what you mentioned in detail on your review. We would take necessary steps to address this issue. Regarding the breakfast time and hotel information as our Front Office staff has informed you as well as handle a welcome letter that we mentioned in very detail on the letter, I Hoped you did not missed to read it. Regarding the Debit Card: For any consume during guest stay as well as the convenience for our guest, from hotel side will reserve some amount from guest’s credit account, our guest using the service just need to sign on the bill and settle whole bill upon departure. In addition, for the credit card cancellation need to take from 1 to 7 days the money will refund back to guest account. As your provided us a debit card, debit Card is kind of pay direct. That is why it will take longer time around 30 to 45 days for money go back to your account subject to the bank requirement process. That was a reason we do not wish to take deposit from your Debit Credit one, Front Office team has cancelled immediately after that. Regarding the taxi service, the Gym area or cocktails we have take noted and sorry for what did not meet your expectation. We will learn from it and make sure to improve our service for future. On summer, Most of Vietnamese people travel with their family and with their children for holiday, The Children are active and happy to travel that's why more noise on this time, We hope to get you empathy about this even we has informed them many time. I hope all the explain will make you more clarification for your case and please be give us your empathy and forgive to us. Please do not hesitate to contact me directly on email: Quynh.tranthinhu@accor.com if you have any plan to come back with us. I am here to assist you at anytime and promise to make you happy again with us. I am looking forwards to welcome you back soon in the future. Thanks with best regards, Quynh Tran(Ms.) Front Office Manage

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