ホテルパールドリエントキャットバ - Mギャラリー 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.7/5 726 件のレビュー

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Cat Co 3 Beach, Cat Ba Town, Hai Phong city, 180000 ハイフォン, ベトナム

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ホテルのその他の情報

  • すべての客室から、魅惑的なオーシャンビューまたはマウンテンビューを楽しめます。

  • 緑豊かな崖と美しいLan Ha湾に囲まれた特別な場所

  • Cat Ba島で最初の5つ星の国際ホテル

  • Cat Baのスピードボート港からわずか10分です

  • ハノイまたはクアンニン県からバス、フェリー、またはスピードボートでお越しいただけます

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ホテル所在地

ホテルパールドリエントキャットバ - Mギャラリー

Cat Co 3 Beach, Cat Ba Town, Hai Phong city
180000 ハイフォン
ベトナム

GPS:20.71624, 107.049699

電話番号
ファックス +84 225 3887 365

アクセスと交通機関

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敷地内
  • プール
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • バー
  • 会議室
  • 全館禁煙

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.7/5  726 件のレビュー

トリップアドバイザーの評価  4.5/5  171 件のレビュー

2024エクセレンス認証

Beautiful hotel and location, needs management improvements

トリップアドバイザーの評価 3.0/5

Chiragpatel22 ファミリー - トリップアドバイザー認証口コミ

Beautifully presented hotel in an amazing cliff side setting with stunning views of the bay, BUT… There seems to be an apparent lack of comprehensive staff training and management. We had consistently ‘average at best’ service for all 4 of the breakfasts during our visit. Never shown to the table, no explanation on our first morning of how things worked, not offered coffee/tea, had to ask for napkins/cutlery. Breakfast finished at 10 but when I asked for another coffee at 10.05 while several tables around were still eating I was told I couldn’t have one as they had shut the coffee machine down for cleaning. Would have been nice if someone had gone around and asked if anyone wanted another one before shutting down the machine. The pool area is great but there was no service to loungers or tables poolside although there’s a pool bar with a barman who was never busy and 3 guys behind the towel station most of the time. One day we spent 3 hours poolside and finished drinks and towels around the pool were not cleared during that time at all. We had dinner in the hotel restaurant on the first night and unfortunately it really wasn’t great so we didn’t visit again. This hotel could easily be 5 stars with an improvement in management and training. Saying that, Uyen on reception was fantastic and very helpful in organising our boat tours and transfers.

Dear Chiragpatel22, Thank you for taking the time to share your feedback regarding your stay with us. We understand that you were not entirely satisfied with your experience, and we sincerely apologize for any inconvenience this may have caused. At Hôtel Perle d'Orient Cat Ba - MGallery, we strive to ensure our guests’ stay is as comfortable and enjoyable as possible. Our team is dedicated to delivering top-quality service and creating a pleasant and memorable environment. While we regret that, we did not meet your expectations during this visit. We always appreciate customer feedback as it helps us to improve our services and make necessary changes. We value your valuable feedback regarding what you mentioned in detail on your review. We would take necessary steps to address this issue. Please do not hesitate to contact me directly on email: hb435-fo@accor.com if you have any plan to come back with us. I am here to assist you at anytime. I am looking forwards to welcome you back soon in the future. Thanks with best regards, Quynh Tran(Ms.) Front Office Manager

A great hotel to stay and have some well-deserved downtime in the middle of an active holiday

トリップアドバイザーの評価 5.0/5

733sharynb トリップアドバイザー認証口コミ

This is truly a beautiful hotel which took us about 3.5 hours to get to from Hanoi. We spent four weeks travelling throughout Cambodia and Vietnam. We organised to spend five nights in Cat Ba, mid-journey for some well-earned downtime. The hotel was a perfect place to spend those days. We opted to do day trips out to the bays rather than an overnight on one of the larger boats. It was the right choice for us as we did not want to spend time transiting. The hotel is hard to describe as it is truly beautiful and photographs do not do it justice. We spent a couple of days just hanging out around the hotel with some walks around the beaches and into town. It was difficult to leave to go on tours but such a wonderful place to come back to. The hotel has many wonderful options to spend time relaxing. It was spectacular, from the rooftop pool with glorious views, especially at sunset, to the deck pool with the waves crashing in full view. The hotel is well-designed to feel both luxurious and comfortable. You can opt to lay by the pool reading and taking in the view, have a massage, or drink a cocktail at the swim-up bar, hotel lobby bar, or on the deck overlooking the pool. All great ways to spend that downtime. The only thought I had was that it might be nice to have a Tai Chi class on the very top deck at the start of the day. There is a little beach next to the hotel which you can also spend some time on. The bed was one of the most comfortable we had during our trip. Breakfast was amazing as were the cocktails. There could be some slight adjustments to the dinner menu. I found the dishes a bit bland and tasteless, with some repeated dishes at breakfast. There was wrong with that and it was great to try what the restaurant offered. I wondered if this was part of the reason the dinner dishes were so bland. Also, I noticed in another MGallery hotel that they had a list in the cupboard with the price of objects you use whilst at the hotel (eg laundry bag, if people wanted to take them). This might reduce confusion for people who would not have realised the flip flops are recycled as this is not something that occurs in other countries. That was a very small downside. The hotel is a little bit outside of town but it is an easy 10-minute walk on a relatively flat path into town. If you were feeling like the walk was a bit much there is a little golf cart-type vehicle to take you into town with a cost of 20,000 Dong. I would highly recommend the hotel - it was divine.

Excellent choice

トリップアドバイザーの評価 5.0/5

st-g-holidays トリップアドバイザー認証口コミ

Perfect location for a luxurious stay on Cat Ba. Our room had a wonderful view overlooking the beach and a very comfortable bed. We ate dinner a couple of times in the hotel restaurant and the food was perfection; - the staff were all very polite and helpful. Special thanks to Uyen at reception for her excellent English and her help with arranging our transfer back to the airport.

This is the place to book

トリップアドバイザーの評価 5.0/5

louisemX2185NS トリップアドバイザー認証口コミ

This is a really beautiful hotel. We've just spent 4 wonderful nights relaxing and enjoying the facilities and the incredible surroundings. Gorgeous rooms, views, pools. It was so nice to eat breakfast each morning under the fans of the veranda. We ate on one night in the hotel restaurant - Indochine - and we're disappointed there are better options in town. The g & ts are great on the rooftop bar or around the downstairs pool bar. Don't hesitate to book.

Paradise on earth

トリップアドバイザーの評価 5.0/5

sachdeva2014 トリップアドバイザー認証口コミ

Most amazing location, very comfortable beds, good food, courteous, friendly and helpful staff specially at the reception. Food was great and the sound of the sea in the room was ecstatic. We will surely want to come to this paradise again and again

Dear sachdeva2014, Thank you for your wonderful review of our Hôtel Perle d'Orient Cat Ba - MGallery. We are truly thankful and delighted that you enjoyed your stay in our beautiful property nested in the lap of nature. We strive to provide the best hospitality experience for all our guests and it is great to hear that your stay was superb with us. We strive to create an atmosphere in which each guest feels welcomed and respected. Our goal is to provide a unique experience at each MGallery location, while ensuring that it is safe for all visitors in Cat Ba. We are grateful for your feedback on this front and we will continue working hard to make sure it’s upheld. Once again, thank you for taking the time out of your day to share this generous review with us. It was a pleasure having you as a guest at Hôtel Perle d’Orient Cat Ba - MGallery and we hope you come back soon! Warm regards, Quynh Tran (Ms.) Front Office Manager

との提携 TripAdvisor

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  • 161 件のレビュー 8.5/10 快適さ

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料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (VATおよび旅行者税を含む) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。