Pearl Valley Hotel 4 estrelas

Nota clientes Avis (Classificação ALL) 4.5/5 106 comentários

Pearl Valley Hotel - Image 1
Pearl Valley Hotel - Image 2
Pearl Valley Hotel - Image 3
Pearl Valley Hotel - Image 4
R301 Wemmershoek Road, 7646 PAARL, África do Sul

Descrição

Extras do hotel

  • Campo de golfe premiado

  • Salão e Spa

  • Centro de fitness bem equipado

  • 2 piscinas exteriores

  • Perto das vinícolas do Cabo

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Localização do hotel

Pearl Valley Hotel

R301 Wemmershoek Road
7646 PAARL
África do Sul

GPS:-33.82301, 18.987702

Telefone

Serviços do hotel

Check-in desde as - Check-out até às

No local
  • Piscina
  • Estacionamento
  • Transporte de ligação
  • Restaurante
  • Acesso para cadeiras de rodas
  • Centro de fitness
  • Wi-Fi
  • Ar condicionado
  • Pequeno-almoço
  • Bar
  • Salas de reunião
  • Propriedade 100% não fumadores

Avaliações dos nossos clientes

Avaliações dos nossos clientes

Garantia de 100% de comentários de hóspedes que ficaram mesmo no nosso hotel

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Classificação ALL  4.5/5  106 comentários

Classificação do TripAdvisor  4.5/5  86 comentários

Breathtaking views

Nota Tripadvisor 5.0/5

ooobabatunde Viagem a sós - Avaliação com certificação TripAdvisor

This hotel is an absloute beauty! Every morning i woukd sit on my balcony with my french press coffee and a cigar and just take the views of the mountains and the fresh air all in. My arrival and welcome were handled professionally, Bronwin made sure of that. It was a wonderful short stay that im sure has added a few years to my lifespan! Truly wonderful.

Dear ooobabatunda We are delighted to hear that you had a short, but memorable stay. I am blessed to hear that you experienced the best of the winelands: The number one hotel, endless views, great food and most of all best guest service by my team. We all wish you safe travels and we hope you will be able to return soon Kind regards Mynhardt de Jongh General Manager

Lovely and relaxing place to enjoy!

Nota Tripadvisor 5.0/5

OregonChickie Avaliação com certificação TripAdvisor

Amazing surroundings and on the world-class golf course. There is a spa called Camelot that is fantastic with wonderful staff! The main dining area is very good with wonderful views. The area is very spread out and you may have to do some walking to get to places.

Dear OregonChickie (Love your username by the way) We are truly delighted to hear that you have enjoyed the tranquil environment and that the course is "world-class" I will share your review with the owners of Camelot Spa and with the rest of my team for them to once again appreciate what a lovely property we have to offer our valuable guests. We hope you travel safely, and we hope for you to one day be able to return and continue with your memories. Kind regards Mynhardt de Jongh General Manager

Great stay but access control ….

Nota Tripadvisor 4.0/5

NelusR Negócios - Avaliação com certificação TripAdvisor

I have stayed here before, reviewed the hotel, and this is a followup on other experiences. Not all is great. Complain portion at the bottom. Gym: Top facilities for a hotel gym. Everything you need in a gym. Backs Restaurant: Great little restaurant if you have a short stay (less than 5-days). Would be great for a “larger” menu offering at breakfast. Only a couple of options. But food overall good. Unfortunately the main restaurant is closed for renovations and that puts pressure on “Backs” yet again for dinner options. Still good food but limited menu. Entrance to the estate: Ridiculous! It is a time consuming exercise. Stop, where you going? cell phone number, scan driving licence and disc. Such a terrible process. For a world class resort, your systems must surely be able to cater for one code (entrance and exit) during your stay. You know when we depart so why not give one code for entrance and exit during this time? Don’t say it is for security and my (and residents) safety. Security should always be a priority but this is just a bad and inconvenient process. I stayed for 3-weeks and to follow this every time, twice a day, is just ridiculous. There is better ways! Unfortunately the complaints about the access procedure has been coming for years (as I read the reviews) and still it has not changed. Golf: Would still like to play (and review) but not at the requested rate. I have played at many other courses (of same quality) and they are just as good and exclusive but not this expensive. But Still a great stay Will go back

Dear NelusR Thank you for taking the time to write a very detailed review. I am really impressed that you have taken time to read historical reviews and responses as this makes your review even more relevant and appreciated. Because of your username I am not always able to track exactly who the reviewer is, but I would like to thank you for your return business and for your soonest return Pearl Valley Hotel by Mantis is a supplier, one of many, on the greater Val de Vie and Pearl Valley Residential Estate. Security is independently chosen and managed by the Home Owners Association and suppliers like the hotel, do not have that much say on SOP and management processes of the security. In the past 2 years, since my commencement of employment, I can honestly say that access for hotel guests have been improved, but, you are 100% correct that there must be easier and more streamlined methods that can be implemented. As a hotel guest, we do assist with biometrics access for the main gate, but not inter estate travel. I am confused and I apologise that I was not aware of your access issues as I would have signed off paperwork for authorization. Please do take up my offer on your return. Golf is a complete separate entity and we do not have any say on their rates. We do however offer better rates to guests that chose to stay with the hotel and play a round of golf. I will communicate and share your feedback on Back's Restaurant to the owners in order for them to relook at a larger menu for longer staying guests. Apologies for the closing of the one restaurant. Annual hollow tining occurs after season, normally the last 2 weeks in April after Easter weekend. I hope to welcome you back and I honestly appreciate your feedback as guest feedback like yours, provide me with valuable information on where we are great and where I, and the rest of the operators on the estate, can improve. Travel safe. Until we meet again Kind regards Mynhardt de Jongh General Manager Pearl Valley Hotel

Hotel bonito.

Nota clientes Avis 2.0/5

Helton S. W. Famílias - Comentários confirmados de ALL

O hotel é muito bom se você for jogar golfe. Se não for essa a finalidade não vale a pena. O golfe é cobrado a parte. O café da manhã e super fraco. Você pode pedir somente uma opcao de um pequeno cardápio. Não ficaria novamente.

Dear HELTON SULYVAN W., Thank you for taking the time to tell us about your experience at the Pearl Valley Hotel by Mantis. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mynhardt de Jongh General Manager PS I have responded and addressed your concerns raised on another duplicate platform.

Excellent stay

Nota Tripadvisor 5.0/5

Suzanne L Avaliação com certificação TripAdvisor

Excellent service and very friendly environment. I want especialy to praise the team at the Back's restaurant who met me with a smile every morning. They were charming and very helpful. Always ready and in a good mood even when t it was very busy.

Dear 98suzannel We are truly blessed to have received such a great review. I have shared your feedback with my team and with back's restaurant & Deli. Your words of encouragement will assist for them to continue to understand the importance of best guest service and why we strive for perfection. I hope to be able to welcome you back soon. Kind regards Mynhardt de Jongh General Manager

Em parceria com TripAdvisor

Outros utilizadores da Web classificam o nosso hotel

  • 111 comentários 9.3/10 Localização
  • 231 comentários 8.5/10 Quarto
  • 195 comentários 7.6/10 Serviço
  • 117 comentários 9.6/10 Conforto
  • 71 comentários 7/10 Limpeza
  • 52 comentários 6.6/10 Pequeno-almoço

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