Pearl Valley Hotel by Mantis 4 gwiazdki

Ocena klientów (Ocena ALL) 4.5/5 Liczba opinii: 97

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Opis

O hotelu

  • Award Winning Golf Course

  • Salon and Spa

  • Well-equipped fitness center

  • 2 outdoor swimming pools

  • Proximity to the Cape's Winelands

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Lokalizacja hotelu

Pearl Valley Hotel by Mantis

R301 Wemmershoek Road
7646 PAARL
South Africa

Pozycja GPS:-33.82301, 18.987702

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Transfer
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

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Ocena ALL  4.5/5  Liczba opinii: 97

Ocena TripAdvisor  4.5/5  Liczba opinii: 92

Splendid

Ocena na stronie TripAdvisor 5.0/5

Boondoggler Couples - Opinia zatwierdzona w TripAdvisor

We really enjoyed our visit to the Pear Valley hotel. Location is good, 45 mins from the airport and 20 mins to the wine farms. We were there to play golf and thoroughly enjoyed the course. Our room was spacious and high quality with a lovely view of water with lots of ducks and birds around. We didn’t experience any of the difficulties mentioned about the gatehouse - entry and exit was easy. The main hotel restaurant has lots of different spaces and the varied menu worked at different times of the day. Breakfast was excellent, , sushi good for snacks or starters and lots of tasty mains. The restaurant staff were very friendly and good at what they do. Overall it was very good and would return for the hotel and the golf.

Dear Boondoggler We are delighted to have received your lovely guest review. We are truly grateful to hear that you have enjoyed every part of your stay and visit to Pearl Valley Hotel by Mantis and the golf course. I will share your feedback, as normal, with my team and the team of all the other facilities on the estate. We will all look forward to one day, in the near future, welcome you back in order for you to continue your memories and we hope that you will then have an opportunity to visit all the other facilities on the estate Safe travels Kind regards Mynhardt de Jongh General Manager

Great accommodation

Ocena na stronie TripAdvisor 5.0/5

555smart Opinia zatwierdzona w TripAdvisor

Loved the apartment we got. Very spacious with plenty of light. Rooms had air conditioning however common sitting area didn’t have air condition. There was a small spare room in the apartment which could have easily fit a washing machine and dryer and been converted to a laundry room. The kitchenette was fully equipped. Bathrooms were clean. Food at the restaurant was very nice and staff very friendly especially Rohan who went out of his way to ensure our food would be served on time to us. Set on a golf course and not far from many of the well known wineries

Dear 555smart I am truly delighted to have received such a comprehensive contribution. I will most definitely share your feedback with the entire team in order for them to see how all their hard work is reaping positive results. We all wish to welcome you back in the new year Best wishes for 2025 and continue to travel safely Kind regards Mynhardt de Jongh General Manager

Outstanding facilities and service

Ocena na stronie TripAdvisor 5.0/5

Satish R Rodziny - Opinia zatwierdzona w TripAdvisor

Third stay over the past few years and will definitely return. The service is top class and facilities are great. The only frustrating part is entry and exit which is both cumbersome and met with unfriendly security personnel who themselves seem confused about the process

Dear Satish R Great feedback and I appreciate your contribution. My sincerest apologies with regards to the security process and staff. I will once again address this with the security company management in order for them to ensure all the staff are well trained on the procedures. On your return, please communicate with me directly and I will personally assist. All the best wishes for 2025 Kind regards Mynhardt de Jongh General Manager

Great facilities, average service

Ocena na stronie TripAdvisor 4.0/5

ivory321 Couples - Opinia zatwierdzona w TripAdvisor

The rooms are stunning - clean, well appointed with a full kitchenette, spacious, private, and lovely views. There are plenty of guest facilities to enjoy. We had a very relaxing stay. The hotel is unfortunately let down by the restaurants. We had a really awful dinner on the first night at Back’s, with undercooked, soggy chips and onion rings and thoroughly mediocre burgers. Breakfast at the clubhouse was great on both mornings, but not so for dinner on the second night - the food was okay, but service terribly slow despite being half full. Housekeeping staff could also use a bit of a refresher course on guest privacy. On the first evening, for turndown service, they quickly let themselves in after knocking once, which was very awkward for us - they didn’t even give us a chance to respond. On the morning we left, they were knocking down our door 45 minutes before checkout time despite the “do not disturb” sign on the door. These are just little things, but detract from what would otherwise be a five star experience.

Dear ivory321 I am delighted to have received your detailed review. Guest feedback is of utmost importance as it is our guide to see where we are, what we could do better and obviously a motivational and training tool for our team. I am pleased that you had a relaxing stay and that we have on most occasions, exceeded and met your expectations. I am grateful that you mentioned the Housekeepi9ng staff need a refresher on entering of rooms. I have personally done the refresher course with them and reminded them of the standard operating procedures with regards to guest room entry, to safeguard the guests and the team and to do so with respect. I sincerely apologise for the two restaurants that did not exceed your expectations. I have discussed this with the owners of the two restaurants, which Pearl Valley Hotel uses on an outsourced basis. Guests are not aware that none of the facilities, except for the pool at the hotel, is owned and operated by a variety of other owners. Our guests make use of the facilities; thus, they see the facilities as owned and operated by Mantis. I can however guarantee you that I take immediate action if there were any mentions of poor service or lack of good food. Thank you for still providing us with a great score. I will keep on pushing to ensure my team and I are able to aim higher and higher and exceed all expectations from our valuable guests. Keep travelling and please do so safely Happy New Year! Kind regards Mynhardt de Jongh General Manager Pearl Valley Hotel by Mantis

Visited 4 days to play golf

Ocena na stronie TripAdvisor 5.0/5

498liisap Couples - Opinia zatwierdzona w TripAdvisor

We stayed for 4 nights and were playing golf there. Rooms are spacious with nice views. Comfortable beds and pillows. Rooms are clean. Security access is as described stupid. You could just give the access codes. Breakfast is good and you will get a proper meal+ drink for included price that is 180zar pp. Golf is very expensive. Worth it ofcourse but very expensive. These were the most expensive rounds we played in SA. Still would recommend as a must play course. In conclusion it was a very good stay and would definately visit again if we ever come back.

Dear 498liisap I am delighted to have received such a great review, and I thank you for taking the time to tell the rest of the world about our great hotel, golf course and facilities. We are pleased to hear that your experience was memorable. I will share your feedback with regards to the pricing structure of the golf with the Golf Director. I am sure he will be delighted to hear your positive feedback on the quality of the course. I am very disappointed to hear of your experience with the security access procedure. We are continuously working on finetuning the process and to keep the process in line with the expectations of the residents and security protocols. Travel safely and we wish to welcome you back in the near future. Kind regards Mynhardt de Jongh General Manager

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 107 Liczba opinii 9.3/10 Lokalizacja
  • 224 Liczba opinii 8.3/10 Pokój
  • 190 Liczba opinii 7.7/10 Obsługa
  • 114 Liczba opinii 9.4/10 Komfort
  • 73 Liczba opinii 5.1/10 Czystość
  • 50 Liczba opinii 6.5/10 Śniadanie
  • 44 Liczba opinii 6.1/10 Klimat
  • 35 Liczba opinii 5/10 Dobra oferta cenowa

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