Peppers Salt Resort & Spa Kingscliff 4 stelle

Giudizio clienti (Valutazione ALL) 4.1/5 2.857 recensioni

Peppers Salt Resort & Spa Kingscliff - Image 1
Peppers Salt Resort & Spa Kingscliff - Image 2
Peppers Salt Resort & Spa Kingscliff - Image 3
Peppers Salt Resort & Spa Kingscliff - Image 4
Bells Boulevard, 2487 SOUTH KINGSCLIFF, Australia

Descrizione

I plus dell'hotel

  • A 300 m a piedi dalla spiaggia

  • Camere hotel, appartamenti da 1, 2 o 3 camere da letto

  • 2 piscine all'aperto, campi da tennis, noleggio bici

  • Grandi aree conferenze

  • A pochi passi da ristoranti, caffetterie e da Salt Park

Le nostre sistemazioni

Posizione dell'hotel

Peppers Salt Resort & Spa Kingscliff

Bells Boulevard
2487 SOUTH KINGSCLIFF
Australia

Coordinate GPS:-28.276106, 153.576589

Telefono
Fax +61 2 6674 7788

Accesso e trasporti

Servizi alberghieri

Check-in dalle - Check-out fino alle

In sede
  • Piscina
  • Parcheggio
  • Animali non ammessi
  • Navetta
  • Ristorante
  • Accessibile con sedia a rotelle
  • Centro fitness
  • Wifi
  • Aria condizionata
  • Colazione
  • Sale riunioni
  • Proprietà 100% non fumatori
  • Servizio in camera

SEASON RESTAURANT

La stagione vi condurrà in un viaggio culinario attraverso il percorso gastronomico più raffinato della nostra regione, accompagnato da ottimo vino e buona compagnia. Il ristorante è caratterizzato da eleganti arredi italiani e un'atmosfera intima.

Le recensioni dei nostri clienti

Le recensioni dei nostri clienti

Recensioni certificate al 100% lasciate da ospiti che hanno realmente soggiornato presso le nostre strutture

Per saperne di più

Valutazione ALL  4.1/5  2.857 recensioni

Giudizio TripAdvisor  4.0/5  4.636 recensioni

Check if it's a private apartment or part of the resort first!!!

Punteggio Tripadvisor 2.0/5

millsy123 In coppia - Recensione certificata TripAdvisor

Didn't realise this room was really air bnb when booked online. As such after 9 hours travel resort reception not interested said can't help you that room is private. In very hot weather hubby has MS and needed to lay down. Took an extra hour of driving backwards and forward to find management service in town for keys. They said they sent emails but travelling all day I wasn't reading emails. It was also cheaper to just stay in a resort room. The worst thing was being dismissed by the agency when picking up keys. If you don't fill out the online book in They dont answer the phone and give you the address to pick up your ffob. It's just so much mucking around. My licence wouldn't upload on the online form and there was no support at all. Also the list of instructions snd warnings behind the door threatening the 150.00 extra cleaning fee spoilt the experience. We washed everything up and made sure it was tidy..I'm not sure cleaners come in to do more than make the bed. It's now 19 days since we stayed. They said the $100 security deposit was released on 9 December but it still is not in our bank account. Beware and take photos of everything. It's just a small basic room with a disabled bathroom and a tiny pool area big enough for one.

Disappointing experience

Punteggio Tripadvisor 1.0/5

Emily S In coppia - Recensione certificata TripAdvisor

My partner and I were excited to celebrate an important milestone as loyal Accor hotels users and were thoroughly disappointed about our experience. For example, when we checked in, we found our room already covered in sand - even on the countertops. We followed up that evening and the next day using the contact details in the compendium, and despite daily housekeeping being included in my rate, no housekeeper came. [I appreciate that housekeeping depends on the room rate, so I checked my booking confirmation before writing this]. Most of the staff appeared preoccupied with chatting amongst themselves and, where I was able to speak to a staff member, I was left feeling awful for asking any questions (such as asking if there were pool towels available). Nonetheless, I thank the wonderful bar staff working on the evening of 18 November, we appreciated the friendly atmosphere and delicious Tommy’s Margaritas. Both of the staff we met were a credit to the Accor brand. Accor members: I have some observations as a Gold Accor Plus member. As someone who is usually very loyal to Accor, I hate to air my thoughts online but have attempted to address but have received no response from contacting the hotel (per the details in the app and compendium). I enquired with the hotel a week prior to my stay expressing my interest in the late check out benefit, should they have availability to accomodate it. To date, I have received no response. On arrival, I presented two welcome drink vouchers, ordered two drinks, redeemed two drink vouchers in front of the staff and was provided with a single drink. I would understand if the bar was busy, but I was made to feel terrible for asking for the second drink that I had already redeemed. After arriving in the unclean room, I enquired whether they had availability to accomodate the room upgrade benefit. The following day, which appeared to be a quiet Monday for the hotel, I enquired again about whether they had availability to accomodate the room upgrade. Please note that this could not have been accommodated behind the scenes as I was on the ground floor with a car park view in the booked room type. I would completely understand if the hotel had no availability to accomodate any gold tier benefits, but I would have liked a response (or at the very least to receive the housekeeping service included in the room rate.) I pay for Accor Plus to make getaways that little bit more special, and am usually delighted by the wonderful experience. If you are like us and hope to celebrate an important milestone through a getaway, I do not recommend staying at Peppers Salt - especially if you want to enjoy any of the benefits associated with the Accor brand.

Dear Emily, Thank you for taking the time to tell us about your experience at the Peppers Salt Resort & Spa Kingscliff. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Peppers, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. As a valued Accor member, we appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Could be better

Punteggio Tripadvisor 4.0/5

Julie G Recensione certificata TripAdvisor

I have said “very good” in my review but there were things that did go wrong, that should not have, but in saying that the resort looks lovely, the lagoon pool fantastic and our room suited us and was in a good position. In saying that when we arrived our room was not ready, then the room we were given was not what we had paid for, a lagoon pool view room. We refused the room and were told we could stay in it for the night and move to another room next day….we said no, we wanted a room that was suitable for our entire 9 night stay. I was sent to look at a room which was suitable but unknown to reception had not been serviced. By this time we were worn out and frustrated. Eventually the room was serviced and ready for us to move into and it was a lovely room, close to the pool. We were given a very small food and beverage credit on our account to use but every time we wanted to charge anything back to our room we couldn’t which meant many trips back to reception for them to sort out which they kept saying they did each time but nothing changed. I found the staff at the bar very unfriendly or helpful except Lucas who was terrific. Also the bar has small bar meals which are quite good especially during happy hour 4-5pm but on a Thursday, Fri and sat you cannot access food at the bar during this time as the restuarant is gearing up for opening at 5.30pm. We think this should be remedied as having access to some food during this time is important. I think Peppers should try and live up to what is perceived a good reputation which at the moment is lacking. The Salt area is lovely with some magnificent restaurants in the Village.

Dear Julie, Thank you for taking the time to tell us about your recent experience. Although we regret your stay with us was not up to the standard we aim for, we appreciate you letting us know the areas we may need to focus our attention for improvement. We are glad you otherwise enjoyed our wonderful pool, the new room and beautiful Salt and Kingscliff during your visit. We only hope you will consider this a once of and provide us the opportunity to create a better experience for you in future.

Not up to scratch

Punteggio Tripadvisor 2.0/5

steventhacker Per affari - Recensione certificata TripAdvisor

Room only serviced once in the week Restaurant too expensive for the meal provided and the wait staff were inattentive and disinterested, plus there was a very long wait between entree and main (1 hour) Shower leaked Invoicing was a problem

Dear Steven, We greatly appreciate you leaving your detailed comments for us. We regret your experience with us was not up to the standard we aim to offer our guests. Your comments are shared with our management team as we aim to address our guests concerns in hope to ensure future stays are at the highest standard possible.

Poor customer service and apartment poorly maintained

Punteggio Tripadvisor 3.0/5

Kevin J Recensione certificata TripAdvisor

Apartment was a little run down with broken items, tv and toaster not working etc. Staff appeared uninterested and in a rush when approached at counter. Tried following up with management re issues (after stay) but no return communication - gave impression that my enquiry and feedback was of no interest to them. Otherwise the resort is nicely situated and facilities are nice, just poor communication and interest from staff and management. Wouldn’t go back in a hurry I’m sorry to say!

Thank you for sharing your concerns with us. I apologize we have let you down on this occasion. I will be sure to follow up your comments regarding the team and service, as we aim for much higher. Although you have left feeling that you would not return, please don't hesitate to reach out should you change your mind. Our team would love to prove that we can create a much better stay for our guests.

In collaborazione con TripAdvisor

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