Peppers Salt Resort & Spa Kingscliff 4 stelle

Giudizio clienti (Valutazione ALL) 4.2/5 3.191 recensioni

Peppers Salt Resort & Spa Kingscliff - Image 1
Peppers Salt Resort & Spa Kingscliff - Image 2
Peppers Salt Resort & Spa Kingscliff - Image 3
Peppers Salt Resort & Spa Kingscliff - Image 4

Descrizione

I plus dell'hotel

  • A 300 m a piedi dalla spiaggia

  • Camere hotel, appartamenti da 1, 2 o 3 camere da letto

  • 2 piscine all'aperto, campi da tennis, noleggio bici

  • Grandi aree conferenze

  • A pochi passi da ristoranti, caffetterie e da Salt Park

Le nostre sistemazioni

Posizione dell'hotel

Peppers Salt Resort & Spa Kingscliff

Bells Boulevard
2487 SOUTH KINGSCLIFF
Australia

Coordinate GPS:-28.276106, 153.576589

Accesso e trasporti

Servizi alberghieri

Check-in dalle - Check-out fino alle

In sede
  • Piscina
  • Parcheggio
  • Animali non ammessi
  • Navetta
  • Ristorante
  • Accessibile con sedia a rotelle
  • Centro fitness
  • Wifi
  • Aria condizionata
  • Colazione
  • Sale riunioni
  • Proprietà 100% non fumatori
  • Servizio in camera

SEASON RESTAURANT

La stagione vi condurrà in un viaggio culinario attraverso il percorso gastronomico più raffinato della nostra regione, accompagnato da ottimo vino e buona compagnia. Il ristorante è caratterizzato da eleganti arredi italiani e un'atmosfera intima.

Le recensioni dei nostri clienti

Le recensioni dei nostri clienti

Recensioni certificate al 100% lasciate da ospiti che hanno realmente soggiornato presso le nostre strutture

Per saperne di più

Valutazione ALL  4.2/5  3.191 recensioni

Giudizio TripAdvisor  4.0/5  4.599 recensioni

We should have stayed home

Punteggio Tripadvisor 1.0/5

ucdailoi Recensione certificata TripAdvisor

DAY ONE. On arrival, we checked in, were given a piece of paper with our room details on it. As we are in our 70s, we asked if we could get help with our luggage. We were advised that “There are trollies in the car park.” We arrived at the car park, and parked in a disabled spot. Alas! No trollies anywhere. Then we looked at our information and reception had forgotten to write down our room number. We only had the wing number and the floor number. So I phoned reception and asked for our room number. We dragged our heavy luggage through a labyrinth of hallways until we found our room. We entered, dropped our heavy luggage and sat down relieved. We looked around and realised this was the wrong room. This was a hotel room, and we had upgraded to a suite. I tried three times to ring reception, unsuccessfully. So I trudged back to reception, handed in the old key and was reassigned a suite with an apology. We struggled to get our luggage out of both doors. We now trudged to the opposite end of the complex. We passed through reception, where 10 or so people were lined up. The place was obviously understaffed. Finally, we arrived at our lovely suite. In the bathroom I found black mould at the base of the taps. DAY 2 We recuperated from day 1. We rang reception and asked for someone to come up and show us how to use the TV/remote. I had to ring a second time to finally get someone. DAY 3 3.40 AM. We were awakened by the fire alarm. This announcements and noise went on for an eternity. I have PTSD considering and could not get back to sleep.. I thought we may have been offered a free coffee or a drink of some sort in the way of softening the terrible night we experienced. DAY 4 My wife had eventually managed to get back to sleep and rose at 10am.. We decided we should go and have a coffee. It seems that you cannot get a coffee at Peppers until 11.00 am, that's when the pool bar opens. I asked reception where I could get a coffee in-house. My wife was told that the restaurant would make her a coffee, but when she got there she was told that the machine was no longer available as it was being cleaned..If they clean the machine during the day, what do they do at night? We went to a local cafe within a very short walk of Peppers where we found a better tasting coffee at a lower price (Peppers doesnt do themselves any favours) We decided to go for a drive and as we approached the car could see that it was splatter with bird poop. We contacted reception, who told us that the birds are an ongoing problem but to go to the "high vehicle parking" as there is a hose there and we (Us) could wash the bird poop off. When we got down to the hose, we found that the hose had no attachments. They’d been cut off both ends. Now, you may be thinking, he’s a grumpy old bloke who complains about everything. You would be wrong. Whilst we were not expecting 5 Star service at Peppers, we did look forward to a pleasant, relaxing, well-run establishment with perhaps an inkling of pampering. We experienced none of the above.

Dear ucdailoi Thank you for sharing your detailed feedback about your recent stay at Peppers. I sincerely apologize for the numerous issues you encountered, which clearly impacted your experience negatively. Your comments are very important to us as they help us identify areas where we need to improve. I am truly sorry for the inconvenience you faced upon arrival. Our team should have assisted you with your luggage, especially given your request and the availability of trolleys. The mix-up with your room assignment and the missing room number on your check-in information is inexcusable. We will address these lapses with our front desk team to prevent such occurrences in the future. The presence of black mould in the bathroom is unacceptable, and I have already informed our housekeeping department to ensure a thorough inspection and cleaning of all rooms to maintain the highest standards of hygiene. The fire alarm incident and the subsequent disturbance you experienced must have been very stressful, especially given your condition. We regret not offering any form of compensation or acknowledgment to make up for the inconvenience. We will review our procedures to ensure we better support our guests in similar situations. Regarding your difficulty in obtaining a coffee before 11:00 am, this is not the level of service we strive to provide. We are reviewing our operational hours and cleaning schedules to offer more convenient service for our guests. Your feedback about our overall service and your expectations of a pleasant and relaxing stay are noted. We will use your comments to improve our training programs and service standards to ensure that future guests have a more enjoyable experience. Once again, I apologize for the inconvenience you experienced and appreciate your feedback. We hope to have the opportunity to welcome you back and provide you with a better experience. Best Regards Micky Gong Executive Assistant Manager

Disappointed

Punteggio Tripadvisor 1.0/5

Nicole P In coppia - Recensione certificata TripAdvisor

Room was damp and had an unpleasant odour. Blinds stained, bathroom exhaust fan broken and only one light working. This was reported to reception on day 1 of our 4 day stay. No visit from maintenance or feedback. Extremely disappointing for celebrating birthday and Mother’s Day weekend.

I'm sorry to hear about the issues you experienced during your stay. Your feedback is important to us, and we apologize for any inconvenience caused. We regret that your room did not meet our usual standards and that our response was not prompt or satisfactory. We take cleanliness and maintenance seriously, and we will investigate the concerns you raised to ensure they are addressed promptly. Additionally, we will review our procedures for handling guest reports to prevent similar situations in the future. We understand the importance of special occasions like birthdays and Mother's Day, and we apologize for any disappointment this may have caused you. We hope that you will give us another opportunity to provide you with a more enjoyable and memorable stay.

Did not live up to expectations

Punteggio Tripadvisor 3.0/5

MarieClem2504 Recensione certificata TripAdvisor

Not impressed. definitely not 4 -5 star accommodation. Needs serious refurbishment. Fire alarm went off at 3am, no instruction panel on doors, people milling around not knowing what to do. Servicing room not included, unless pay an extra fee.

I'm sorry to hear that your experience did not meet your expectations. Your feedback is important to us, and we apologize for any inconvenience caused during your stay. We understand your concerns about the need for refurbishment. We are continually working to improve our facilities and will take your feedback into consideration as we plan for future upgrades. Regarding the fire alarm incident, we apologize for any confusion or inconvenience it caused. We take the safety and security of our guests very seriously and will review our procedures to ensure that such incidents are handled more effectively in the future. Regarding room servicing, we apologize for any misunderstanding. We offer different levels of service to accommodate our guests' preferences, and we regret if this was not clearly communicated to you. We appreciate your feedback and hope that you will consider staying with us again so we can provide you with a more enjoyable experience.

Away from the hustle and bustle

Punteggio Tripadvisor 3.0/5

MaggiePrentice In coppia - Recensione certificata TripAdvisor

Overall nice place to stay. Pools very cold. Facilities otherwise would be lovely. Room was tired and not the cleanest. Housekeeping only happened once in our 5 day stay. Tv would Only work on Fox sport. We came away with bites which we have put down to bed bugs. Emailed the hotel over re the bed bugs but have not heard back from them, not surprising as we emailed about three times before our stay inquiring about shuttle service from airport but did not get a reply either. This accommodation could be fantastic with a little more care. Will probably not consider staying again and certainly not the standard one would expect from Luxury Escapes.

Dear Maggie Thank you for sharing your feedback regarding your recent stay at our property. We are pleased to hear that you found our location to be a nice retreat from the hustle and bustle. However, we are truly sorry to learn of the issues you encountered during your stay. We apologize for any discomfort caused by the cold pools and for the cleanliness and maintenance issues in your room. It is disappointing to hear that our housekeeping services did not meet your expectations, and we regret any inconvenience this may have caused. Regarding your concerns about the TV and the bed bugs, we take these matters very seriously. Our team is investigating these issues thoroughly to ensure they are addressed promptly and appropriately. Thank you once again for your feedback. We value your comments and will use them to make improvements to our services. Best Regards Micky Gong Executive Assistant Manager

Not Peppers Standard!

Punteggio Tripadvisor 3.0/5

Bedarra61 In coppia - Recensione certificata TripAdvisor

As a first time stay in Kingscliff, we chose Peppers due to their previous faultless experience at other properties they operate. This sadly was not up to their usual standard.. We had a plunge pool one bedroom apartment that was well appointed however the balcony and the pool area was unkept. The apartment felt tired… the bed was comfortable as was the bathroom facilities… The dining area, Seasons was utilised as our breakfasts were included. What a debacle this experience is! Long queues, inadequate catering, untrained staff. When I commented I was advised there was a large conference in and they had been hit with everyone arriving together… not well organised.. I then discovered that the Restaurant is catering for both Mantra & Peppers as the Mantra dining area is closed… this is a totally unacceptable solution, for starters, there is not enough room for both hotels to seat or feed that amount of people!! Finally, the staff were clearly under pressure and that resulted in less than friendly interactions. I would suggest Management take a good look at the operations of this hotel… Unfortunately i cannot recommend the property due to this experience.

Dear Bedarra61 Thank you for taking the time to share your feedback with us regarding your recent stay at Peppers Kingscliff. We sincerely apologize that your experience did not meet your expectations, especially as a first-time guest with us. We are disappointed to hear about the issues you encountered with the upkeep of your balcony and the pool area, as well as the overall tired feel of the apartment. Your comments regarding the dining experience at Seasons are also concerning, and we apologize for the long queues, inadequate catering, and untrained staff you encountered. We understand how frustrating this must have been, particularly with the explanation provided about the large conference impacting the restaurant's operations. Please be assured that your feedback has been shared with our management team for immediate review and action. We are committed to ensuring that all areas of our property, including our dining services, meet the high standards that our guests expect and deserve. Once again, we apologize for the shortcomings you experienced and thank you for bringing them to our attention. Best Regards Micky Gong Executive Assistant Manager

In collaborazione con TripAdvisor

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