Mantra on Salt Beach - Kingscliff 4 stelle

Giudizio clienti (Valutazione ALL) 4.2/5 2.842 recensioni

Mantra on Salt Beach - Kingscliff - Image 1
Mantra on Salt Beach - Kingscliff - Image 2
Mantra on Salt Beach - Kingscliff - Image 3
Mantra on Salt Beach - Kingscliff - Image 4

Descrizione

I plus dell'hotel

  • A 300 m dalla spiaggia

  • Camere d'hotel, appartamenti da 1, 2 e 3 camere

  • 2 piscine all'aperto, campi da tennis, noleggio bici

  • Grandi aree conferenze

  • A pochi passi da ristoranti, café e Salt Park

Le nostre sistemazioni

Posizione dell'hotel

Mantra on Salt Beach - Kingscliff

Gunnamatta Avenue
2487 KINGSCLIFF
Australia

Coordinate GPS:-28.277662, 153.577553

Accesso e trasporti

Servizi alberghieri

Check-in dalle - Check-out fino alle

In sede
  • Piscina
  • Parcheggio
  • Animali non ammessi
  • Navetta
  • Ristorante
  • Accessibile con sedia a rotelle
  • Centro fitness
  • Wifi
  • Aria condizionata
  • Sale riunioni
  • Proprietà 100% non fumatori

Le recensioni dei nostri clienti

Le recensioni dei nostri clienti

Recensioni certificate al 100% lasciate da ospiti che hanno realmente soggiornato presso le nostre strutture

Per saperne di più

Valutazione ALL  4.2/5  2.842 recensioni

Giudizio TripAdvisor  4.0/5  4.594 recensioni

Salt beach great relaxing spot

Punteggio Tripadvisor 5.0/5

Scenic819228 In coppia - Recensione certificata TripAdvisor

Nice place and great for relaxing.some nice shops and good choice of restaurants with a Few KMs . apartment was clean and nice space like the pool side view with sound of beach .Area is for relaxing and great walks though not an activity hub if you want lot around you. A few KMs walk will get you into Kingscliff north or head south to Cabarita beach .Bike rides / walks are great with good paths to shops. Nice beaches and good facilities make it a great place to stay.

Very disappointing for this chain

Punteggio Tripadvisor 2.0/5

JanineA M Recensione certificata TripAdvisor

This hotel room was so disappointing for us as we stay at lots of Mantras and are Accor members. Do not pick a Room, go for a Suite. Our Room was poorly designed with a massive bathroom and very small living area. No separate chairs to sit on and nowhere to put our suitcases. The towels are rubbish quality as are stingy toiletries and the tea and coffee supplies. The TV remote didn't work, no restaurants open. We complained but to move would have cost us more, but the hotel was half empty. Very disappointing from this chain. The outside amenities are fantastic.

I'm sorry to hear about your disappointing experience at our hotel. Your feedback is important to us, especially as a loyal guest and Accor member. We apologize for the issues you encountered during your stay. We regret that the room design and amenities did not meet your expectations. We are constantly striving to improve our rooms and services, and your feedback will help us address these areas. Regarding the TV remote, quality of towels, toiletries, and tea/coffee supplies, we will investigate these issues and ensure that they are rectified to meet our standards. We understand your frustration with the restaurant not being open and the room allocation. We will review our procedures to ensure that all guests are accommodated appropriately. We appreciate your loyalty to the Mantra brand and Accor, and we hope that you will give us another opportunity to provide you with a more enjoyable stay.

Disappointing

Punteggio Tripadvisor 2.0/5

Trevor W In coppia - Recensione certificata TripAdvisor

Very disappointing. Poor amenities, no restaurant or bar available and breakfast in the next resort. Like the resort, room was small, badly aged, small shower and no space to actually sit…except on the bed. To pay extra for all of this was insulting and disappointing. Having stayed at the Pullman Brisbane airport this was a real letdown. Not worthy of Accor.

I'm sorry to hear about your disappointing experience at our resort. Your feedback is valuable to us, and we apologize for any inconvenience caused during your stay. We understand your concerns about the amenities and the lack of a restaurant or bar on-site. We are continually working to improve our offerings and will take your feedback into consideration as we strive to enhance our guest experience. Regarding the room size and condition, we apologize for any discomfort you experienced. We are in the process of reviewing our room configurations and will address any issues to ensure a more comfortable stay for our guests. We appreciate your feedback about the comparison to other hotels, and we will use this to improve our standards and service levels. We value your patronage and hope that you will consider staying with us again so we can provide you with a much-improved experience.

Disappointed

Punteggio Tripadvisor 2.0/5

Brad M Recensione certificata TripAdvisor

The hotel is dated, old and worn. The towels were disgraceful old and worn. No room service had to go and fetch clean towels, put the rubbish out was quite disappointing considering how much it cost! And what a punish these reviews are, you do one then get directed to another, you must think I have all day.

Dear BradmN3559AG I'm sorry to hear about your disappointing experience at our hotel. Your feedback is important to us, and we sincerely apologize for the issues you encountered during your stay. We are currently undergoing renovations to update our facilities and improve our services, and we regret that this was not completed before your visit. Regarding the towels and room service, we understand your frustration and will address these issues with our housekeeping team to ensure that our standards are maintained and improved. We apologize for any inconvenience this may have caused you. We appreciate your feedback about the review process and will take this into consideration to make it more user-friendly for our guests in the future. We value your patronage and hope that you will consider staying with us again so we can provide you with a much-improved experience.

Cocaine and Marijuana found under children’s beds

Punteggio Tripadvisor 1.0/5

Cassie J Recensione certificata TripAdvisor

Cocaine and Marijuana found under my children’s beds. Even after a deep clean was supposedly performed we found more. We were promised a discount to stay at any mantra (as obviously we did not want yo return there) and now we have tried to use it management is refusing and will only allow a discount there at Kingscliff. It’s revolting that such gross negligence is not rectified. In addition to the drugs the room was falling apart. The timber door frame fell off the door and beds were falling apart. Bath tap fell off leading to a leak. Management at the time were the ones who offered the discount and now nobody can apparently implement it.

In collaborazione con TripAdvisor

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