Mantra on Salt Beach - Kingscliff 4 stelle

Giudizio clienti (Valutazione ALL) 4.1/5 2.650 recensioni

Mantra on Salt Beach - Kingscliff - Image 1
Mantra on Salt Beach - Kingscliff - Image 2
Mantra on Salt Beach - Kingscliff - Image 3
Mantra on Salt Beach - Kingscliff - Image 4
Gunnamatta Avenue, 2487 KINGSCLIFF, Australia

Descrizione

I plus dell'hotel

  • A 300 m dalla spiaggia

  • Camere d'hotel, appartamenti da 1, 2 e 3 camere

  • 2 piscine all'aperto, campi da tennis, noleggio bici

  • Grandi aree conferenze

  • A pochi passi da ristoranti, café e Salt Park

Le nostre sistemazioni

Posizione dell'hotel

Mantra on Salt Beach - Kingscliff

Gunnamatta Avenue
2487 KINGSCLIFF
Australia

Coordinate GPS:-28.277662, 153.577553

Telefono
Fax +61 2 6670 5111

Accesso e trasporti

Servizi alberghieri

Check-in dalle - Check-out fino alle

In sede
  • Piscina
  • Parcheggio
  • Animali non ammessi
  • Navetta
  • Ristorante
  • Accessibile con sedia a rotelle
  • Centro fitness
  • Wifi
  • Aria condizionata
  • Sale riunioni
  • Proprietà 100% non fumatori

Le recensioni dei nostri clienti

Le recensioni dei nostri clienti

Recensioni certificate al 100% lasciate da ospiti che hanno realmente soggiornato presso le nostre strutture

Per saperne di più

Valutazione ALL  4.1/5  2.650 recensioni

Giudizio TripAdvisor  4.1/5  4.638 recensioni

Disappointing Resort

Punteggio Tripadvisor 3.0/5

Val R In coppia - Recensione certificata TripAdvisor

We were so disappointed to see what could be an amazing resort so grubby and in need of a good update. First impression of rusty furniture in reception not a good look. Throughout our stay we had quite a few issues both with the property and our apartment. Please put pillow protectors on your stained pillows

NO COMPASSION

Punteggio Tripadvisor 1.0/5

moniquef865 Da solo - Recensione certificata TripAdvisor

My dad was in palliative care at Tweed hospital and my daughter wanted to visit him from NZ there was NO free cancellation option at this place, so I booked her in here as close to hospital! My daughter is disabled and could not drive . In the meantime my dad got moved to Murillimbah palliative care ward there so had to cancel this booking and get her accommodation at Murillimbah as once again she Cannot drive! I explained to management at Mantra TO NO AVAIL😡

Beware - Photos are for illustrative purposes only and management just don’t care about customers or the property.

Punteggio Tripadvisor 1.0/5

N G Recensione certificata TripAdvisor

Let down. I’ve been coming to Mantra since early 2000s with my parents and siblings and more recently with my own family but the experience over the Xmas / new year period really let a bad impression and now consider other options (our prior stay was just in September 2024) Upon check in we had a very warm room as it had a failed aircon unit in the middle of summer. We have the same split system at home and it doesn’t blow warm air on the lowest setting. After an 8 hour drive we spend the first night in the middle of summer and 38c with no a/c and no sleep. Without the staff even looking at the air con we were told there was nothing wrong and no other rooms available. Staff never attempted to look into the issue as soon as it was mentioned upon checking into the hotel and room. Reception staff generally need to loose the attitude as they seem to think we we are the idiots that didn’t know how to work the air con. The following morning the young man at reception said he went to the room whilst we were at breakfast and said it was working fine and blowing air. Luckily I was there later when the technician attended… who confirmed our diagnosis. It was like the staff tried so hard to not relocate us and really why do they even care it makes no difference to them. The new room had great aircon BUT IT needed a clean as beer bottles were under the sofa bed and the bed sheets had handwriting on them. See pics No pool towels on some days or we were told to hold onto them all day. There is an inconsistency with some staff not caring how many pool towels you request and then the next day you are almost interrogated before being given pool towels. Even one day a staff member checking my Accor card details. ACCOR PLUS MEMBERS BEWARE they also don’t care whatsoever about room upgrades or drinks to members as we are long time gold members and were put in a room on the ground floor facing west in the summer heat looking at the car park and at the furthest end of the resort. My first email to the hotel was on the 1/1/25 upon checking in about the inability to move rooms because of the faulty aircon. Several emails later and the hotel have still not responded. That alone shows there is no care.

Thank you for taking the time to tell us about your experience at Mantra on Salt Kingscliff. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Peppers, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Ocean view room overlooking carpark

Punteggio Tripadvisor 2.0/5

Belindaab12 Recensione certificata TripAdvisor

We planned a family getaway to Mantra, Kingscliff, and treated ourselves to the 2-Bedroom Ocean Spa Suite with “guaranteed ocean views from the balcony; amazing views,” as stated on their website. Our amazing view from our balcony was overlooking the noisy carpark. The room looked a bit tired, too. Not recommended.

Dear Belinda, Thank you for providing feedback on your recent stay. We regret you were let down by this experience. Your comments have been passed to the relevant management team. We'd love any opportunity to make up for this in future, so please reach out should you chose to return.

Resort good, room not so.

Punteggio Tripadvisor 3.0/5

lisamA1458NX In coppia - Recensione certificata TripAdvisor

The main resort area and pool are great, clean well maintained, airy and welcoming. Staff were all professional and pleasant. Unfortunately the ocean view room, afforded a glimpse of the sea. Lamp was broken and moldy, tiny wardrobe, room was very small.

Dear Lisa, I am happy to hear that you found our staff were professional and pleasant. I will pass this lovely feedback on. Thank you for letting us know your concerns in relation to the rooms. We continuously work towards maintaining high standards for our guest and your comments have been discussed with the management team. We'd love to see you again some time for an even better experience.

In collaborazione con TripAdvisor

Altri utenti web che hanno valutato il nostro hotel

  • 1.192 recensioni 9.4/10 Posizione
  • 1.937 recensioni 5.4/10 Camera
  • 1.079 recensioni 6.2/10 Servizio
  • 81 recensioni 3.4/10 Internet
  • 812 recensioni 4.9/10 Comfort
  • 702 recensioni 4.1/10 Pulizia
  • 538 recensioni 8.6/10 Piscina
  • 307 recensioni 5.5/10 Rapporto qualità/prezzo

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Prezzo a partire da, per 1 notte per 1 persona nella categoria di camera mirata al prezzo, servizi aggiuntivi esclusi, colazione esclusa. Corrisponde al prezzo pubblico più basso comprensivo di tutte le tasse (Potrebbe essere richiesto il pagamento di alcune tasse aggiuntive all'arrivo in hotel (ad esempio, la tassa di soggiorno) in base alla normativa locale vigente.) per la sistemazione in questione, trovato oggi sul sito https://all.accor.com/, per un soggiorno di una notte nei prossimi 20 giorni. Variabile a seconda del periodo e della disponibilità. Il prezzo è garantito solo al momento della prenotazione. La prenotazione (all'estero) è pagabile nella valuta del Paese in cui si trova l'hotel. È garantito solo l'importo confermato al momento della prenotazione nella valuta del Paese in cui si trova l'hotel. L'eventuale stima indicata della conversione nella valuta del cliente non ha valore contrattuale. Al momento del pagamento, la banca può addebitare al cliente costi bancari o commissioni di cambio.