Mantra on Salt Beach - Kingscliff 4 stelle

Giudizio clienti (Valutazione ALL) 4.2/5 2.818 recensioni

Mantra on Salt Beach - Kingscliff - Image 1
Mantra on Salt Beach - Kingscliff - Image 2
Mantra on Salt Beach - Kingscliff - Image 3
Mantra on Salt Beach - Kingscliff - Image 4

Descrizione

I plus dell'hotel

  • A 300 m dalla spiaggia

  • Camere d'hotel, appartamenti da 1, 2 e 3 camere

  • 2 piscine all'aperto, campi da tennis, noleggio bici

  • Grandi aree conferenze

  • A pochi passi da ristoranti, café e Salt Park

Le nostre sistemazioni

Posizione dell'hotel

Mantra on Salt Beach - Kingscliff

Gunnamatta Avenue
2487 KINGSCLIFF
Australia

Coordinate GPS:-28.277662, 153.577553

Accesso e trasporti

Servizi alberghieri

Check-in dalle - Check-out fino alle

In sede
  • Piscina
  • Parcheggio
  • Animali non ammessi
  • Navetta
  • Ristorante
  • Accessibile con sedia a rotelle
  • Centro fitness
  • Wifi
  • Aria condizionata
  • Sale riunioni
  • Proprietà 100% non fumatori

Le recensioni dei nostri clienti

Le recensioni dei nostri clienti

Recensioni certificate al 100% lasciate da ospiti che hanno realmente soggiornato presso le nostre strutture

Per saperne di più

Valutazione ALL  4.2/5  2.818 recensioni

Giudizio TripAdvisor  4.0/5  4.597 recensioni

Relaxing long weekend on the beach at Kingscliff

Punteggio Tripadvisor 5.0/5

Dana R Recensione certificata TripAdvisor

I stayed in a one bedroom suite which was west facing and perfect for a winter stay. I had sun on the balcony all day. Love the location on the beach, just relaxing and taking long walks. Easy to walk out and get a coffee and breakfast in the morning at the cafes. Room was clean and well appointed very comfortable in winter. Summer I am guessing the bedroom would be much too hot without a aircon and only a fan., just a word of caution. All in all a perfect long weekend escape, I was visiting friends in the area and had some business to attend to as well. Thrilled that Ubers are now available in Kingscliff too, and only 15 minutes to Gold Coast airport.

NEVER, EVER HOST A WEDDING HERE !!!

Punteggio Tripadvisor 1.0/5

Sara W Recensione certificata TripAdvisor

My daughter paid this venue over $26,000 to host her wedding here. The wedding was booked 18 months in advance, yet we only learned the fireworks wouldn't be allowed as we entered the reception. These fireworks cost $1,000 !!! And this was just ONE of the team at Mantra- Salt's faux pars for such a prestigious, and memorable time. The bar man at the reception really was the tipping point! Several times throughout the evening he decided to close the bar, and cut everyone off after they had been paid for their upgraded drinks package. We had guests consistently coming up to my husband and I complaining about being refused a drink. This included high profile media people, and business owners. All of which have never been "cut off" before. It was highly embarrassing for us as a family. This same bar man got into a 'stare off' with me. To the point I actually asked him if he was "playing with me" This was in front of the assistant manager on shift. Until the bar was closed (by you) there was NO WATER AVAILABLE. I went to the bar several times to request water and was provided 1 glass at a time. Surey water should have been on every table?! RSA 101 Many guests had traveled from the UK to be there, including my 76-year-old in-laws, who were also refused a drink! On the morning of the wedding we requested additional champagne flutes. We were told they were coming...they never arrived! After the nuptials there was a ridiculously long wait for guests to have a drink. Up to 30 minutes, because they only had 1 bar staff for 80 guests! We have video footage of 2 bridesmaid being threatened to be "kicked out" because they were on the stage. The timings were out of sync, which meant the brides saw each other as they made their ways to the aisle. On top of the $26k they were paid for the wedding, Mantra-Salt also had a number of guests stay with you for 1 - 3 nights. Nice little earner for Mantra... Unfortunately, due to the treatment we all received by their barman, we all chose to spend our time and money at other establishments close by. Check in was a nightmare. So unorganized! Everyone was exhausted by the time they eventually got into their very old, and dated rooms. I met with the manager, Micky and a witness he brought at 10AM the following day to voice these concerns. This was a month ago - and I have still not received a response! Over priced Outdated Unprofessional DO YOURSELVES A FAVOUR AND CELEBRATE & STAY ELSEWHERE !!!!!

Dear Sara, Thank you for taking the time to tell us about your experience at the Mantra on Salt Beach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer, on every occasion, therefore your feedback is very important to us. We appreciate you sharing your concerns, and it is our hope that your feedback will enable us to improve our service across the board in the future. Sincerely, Ashley, Front Office Manager

Won't be staying again.

Punteggio Tripadvisor 2.0/5

WendyC175 Viaggio con amici - Recensione certificata TripAdvisor

Mantra at Salt Beach. I have stayed there twice a year for the past 5 years but this was the worst experience 1. Signage from the basement unclear which lift to use. Also a signage back to lobby is very poor. 2. No restaurant. 3. They have a bar that is never open in the evening and only occasionally for morning coffee. As an Accor member my friend was given free drinks tickets, but Mantra can't redeem them due to no working bar, and I was told I could redeem them at the hotel up the road. 4. My air conditioner wasn't working I froze all night even when I turned it up to 29 centigrade. 5. The TV wouldn't turn on in the morning. 6. There is a step into the bathroom about 3 centimetres high which was extremely dangerous. Trip hazard!! I don't know how they could be classed a 4 star resort. Way too expensive for what they offer.

Dear Wendy, Thank you for taking the time to tell us about your experience at Mantra on Salt. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ashley, Front Office Manager

A little disappointing

Punteggio Tripadvisor 4.0/5

Jacqui B Recensione certificata TripAdvisor

Came down to share two nights with a friend. Have stayed before and have thoroughly enjoyed the experience. This time, we were told to get our drinks from Peppers. Why not supply service to the guests that are paying to stay at Mantra???? If we wanted drinks in the evening and breakfast in the morning at Peppers, I would have booked in at Peppers - or somewhere else.

Dear 612jacquib Thank you for sharing your feedback about your recent stay with us. We regret to hear that your experience this time did not meet your expectations. We apologize for the inconvenience caused by the requirement to get your drinks from Peppers. We understand how this might have affected your stay, especially since you’ve enjoyed your previous visits with us. Your comments are important to us, and we will be reviewing our service offerings to ensure we can better meet our guests' needs in the future. We hope to have the opportunity to welcome you back and provide you with the experience you have come to expect from us. Best regards, Best Regards Micky Gong Executive Assistant Manager

Salt beach great relaxing spot

Punteggio Tripadvisor 5.0/5

Scenic819228 In coppia - Recensione certificata TripAdvisor

Nice place and great for relaxing.some nice shops and good choice of restaurants with a Few KMs . apartment was clean and nice space like the pool side view with sound of beach .Area is for relaxing and great walks though not an activity hub if you want lot around you. A few KMs walk will get you into Kingscliff north or head south to Cabarita beach .Bike rides / walks are great with good paths to shops. Nice beaches and good facilities make it a great place to stay.

Dear Scenic819228 Thank you for your feedback regarding your stay at Salt Beach. We're delighted to hear that you found the location relaxing and appreciated the cleanliness and spaciousness of the apartment, as well as the poolside view with the sound of the beach. We’re glad you enjoyed the nearby shops and restaurants, and that the area’s paths made your bike rides and walks pleasant. It’s wonderful to know that you found the beaches and facilities to be up to your expectations. We appreciate your comments and look forward to welcoming you back for another relaxing stay in the future. Best Regards Micky Gong Executive Assistant Manager

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