Peppers Cradle Mountain Lodge 4.5성

We stayed here for one night. There is enough area to cover around the cabin by walking around for a day. We also squired on a 24 hour shuttle pass to go further to the dove lake etc. While both have their merits, it was too much for the day. We saw more wild life around the cabin - wombats, pademelons, wallabies. There are platypuses in the lake near the reception. The surrounding area was quite pleasant to walk around. Breakfast was decent. Tavern food was good for dinner. Accorplus discount for both. Cabin was warm and cosy. Had gas heater.

Great location, which is why it costs a lot. Positive things: The pond/lake - super exciting to see platypus and have the wombats come down to feed. Lots of wildlife just running over the place. We were lucky to have a lake view Some nice extras in the room, such as little shortbreads and some wine, plus water every day (the tap water is foul) Handy for the shuttle and a lot of great walks short and long straight from the hotel Negative things: The cabins are old, tired, uninsulated with big gaps under the doors and single glazing (it gets very cold, even in January). I thought they were marketed as ‘eco-cabins’. The tiled bathroom floors are freezing and the water pressure is weak. No heated towel rail Staffing. If you’re going to employ gapyear backpackers for a season, then give them a bit of training. None of the staff really gave a damn about anything. A lot of shoulder shrugging, ignoring requests, lack of engagement zero apologies for anything that went wrong. Breakfast is chaos - a lot of staff, with a poor barista manically trying to do all the orders, while the rest of the staff swanning around ignoring or forgetting requests. The layout is arcane and the bread is disgusting. The very expensive restaurant is an absolute rip-off. One of the worst meals we have had on our trip and the most expensive. How can you make such tasteless prawn cocktail. The salmon was over cooked and totally lacking in flavour, cos lettuce dripping in poor quality oil. Clearly the fish/seafood had spent a long time out of the water. The tavern is much better value, but a lot of fried stuff and little imagination, also pricey, as were the drinks We realise that this is a remote area, maybe there is limited bandwidth, but just having wifi in the lobby was poor, especially as the phone signal came and went with the wind. The owners really need to invest a bit in the property, especially the cabins, and the management need to understand that they are working in a service industry

크래들 마운틴에 위치해 있어 야생동물 보기 좋았고, 아이와 편안히 조용히 보내기 너무 좋았어요. 웰컴 샴페인과 모닥불까지 좋은 기억이 많아요.

You can’t beat the location of this hotel and you are paying for that. The accomodation standard varies - we have stayed a few times and some rooms are updated and nicer than others. The rooms are clean and well appointed, though some rooms are a bit dated and worn out. But we love the walks that start right at your door and the wombats, pademelons, wallabies, echidnas etc that roam around the property. The tavern offers good food but don’t arrive after 6.30 as it gets very busy!

The hotel is badly managed. It is severely understaffed. Every meal is a 30 to 40 minute wait (for a lunch where the Tavern was not crowded at all it was a 50-minute wait) and it was just a huge waste of everyone’s time. It appears they hire a lot of temp staff from other countries (maybe in Australia on a working holiday visa?) and they try to be helpful but are not experienced. If you take into account the price of this hotel, which is higher than many of its competitors in the region, this level of service is really unacceptable.