Peppers Cradle Mountain Lodge 4.5성

트립어드바이저 평점 4.0/5 3,374 리뷰

Peppers Cradle Mountain Lodge - Image 1
Peppers Cradle Mountain Lodge - Image 2
Peppers Cradle Mountain Lodge - Image 3
Peppers Cradle Mountain Lodge - Image 4
4038 Cradle Mountain Road, 7306 CRADLE MOUNTAIN, Australia

호텔설명

호텔 추가 정보

  • Waldheim Day Spa open to both inhouse and non inhouse guests

  • Easy acess to a number of walking trails

  • Proximity to Cradle Mountain and Dove Lake

  • Proximity to Park Shuttle service

  • Lodge adjacent to the entry of the National Park

숙박

호텔 위치

Peppers Cradle Mountain Lodge

4038 Cradle Mountain Road
7306 CRADLE MOUNTAIN
Australia

GPS:-41.595125, 145.927998

전화
팩스 +61 3 6492 1309

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 레스토랑
  • Wi-Fi
  • 조식
  • 바
  • 회의실
  • 100% 금연 호텔

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

TripAdvisor 평가  4.0/5  3,374 리뷰

Accor Plus Members Beware!

트립어드바이저 평점 3.0/5

Mark P TripAdvisor 인증 리뷰

I'll start with the good. This lodge is super convenient to the National Park. If you want to stay close, this is the closest to the park gate. There are some lovely short walks available right at the lodge, and it's a nice setting. No breathtaking views from the room or lodge, though you can expect to see wildlife like wombats and wallabies roaming the grounds. Inside our Pencil Pine cabin was nice - but nothing really flash (or reflecting the price). Take note though, there is no TV in the room. The last time I stayed somewhere like that was a backpacker hostel. Nor is there any WIFI. Take a book. I had one, and there were some cast off books in the bookcase. However, unless the second installment of 50 Shades of Gray is your bag, make sure you have something to your tastes. The outside of the cabins are very underwhelming - they certainly don't stick out, instead blending into the bush in a school camp sort of way. I was really looking forward to some meals here. I did my research - I checked on the Accor Plus website and both the restaurant and tavern were listed. I also checked on the Accor Plus Dining Exceptions website, and the property was not listed at all. This was why I didn't opt for a breakfast included option when booking my accommodation. I was very frustrated when I went to book dinner at the restaurant, to be told that they won't honour an Accor Plus card because they only offer a set menu (guys, you could maybe offer a la carte too!). Either way, it's deceptive conduct and very poor form. So, we ate in the Tavern. It was fine. Nothing particularly good or bad, though the place does get very busy. They at least take an Accor Plus card. For breakfast, the only option is the restaurant. It's not a set menu, instead a very underwhelming buffet, at $40 per adult. They still won't take an Accor Plus card at breakfast - so seem to make up the rules as it suits them. I raised this with a few staff members, and nobody steps up to be accountable. So, I called Accor Plus. They informed me that they were aware of the "issue" and were working to rectify it. They actually suggested trying another Accor restaurant for breakfast - like in Launceston. That was over a week ago, and nothing has been updated. So they either treat their customers with contempt, or they realise that deceptive trade practices benefit their business. I'm preparing a complaint with Tasmania's consumer regulator. This is not me being a pain - I pay a lot of money for Accor Plus membership and dislike it when companies don't play by their own rules. Would I stay here again? Probably not. I'd try one of the other places nearby. I stayed at several other Accor places during my trip to Tassie and they all asked for feedback and reviews (all were excellent by the way). But not Peppers Cradle Mountain Lodge.

Convienent

트립어드바이저 평점 4.0/5

RosemaryC188 Couples - TripAdvisor 인증 리뷰

Peppers Cradle Mt Lodge is a convenient lodge to stay at when exploring Cradle Mt walks. Despite the cabins being out dated they are well appointed, spacious , warm and clean. The wood fire furnace makes the cabin warm as it can be very cold at Cradle Mt. We enjoyed dinner at both restaurants, the bistro for more casual and The Highlander for a set menu with a higher price tag. The roads that lead up to the cabins need resurfacing.

Dear Rosemary, Thank you for your kind feedback. I’m delighted to hear that you enjoyed the cabin and the onsite restaurants. Please rest assured that the roads will be repaired as soon as we experience some favorable weather.

Beautiful location. But need to up its game

트립어드바이저 평점 3.0/5

Majella M Couples - TripAdvisor 인증 리뷰

This is an amazing location to explore Cradle Mountain. The trip to the national park is so very well organized by a frequent bus shuttle. The hotel is cosy but very dated. Hence needs to up its game especially with furnishings. Very pricy for what you get. Our cabin was cosy and warm. Bed very comfortable. We didn’t eat in the restaurant just in the tavern. Food was good. But not great. ! We did our own breakfast and lunch.

Hi Majella, Thank you for sharing your feedback. Im happy to hear that you found the cabins cosy and comfortable.

Poor food and not great service

트립어드바이저 평점 2.0/5

nozzerandjim TripAdvisor 인증 리뷰

If you eat here don't order a pizza. Terrible bought in base that wasn't even cooked and hardly any cheese. My husband got his meal 20 mins before my pizza arrived. Staff are more bothered about socializing with each other than clearing tables.

Hi Nozzerandjim, Thank you for sharing your feedback. I’m truly sorry to hear that your pizza didn’t meet expectations and that your experience wasn’t up to the standard we strive for. I completely understand how frustrating it must have been to wait for your meal, especially with the timing issue. We also appreciate your comments about our staff, as we aim to provide excellent service and will address this with our team.

Avoid unless you wish to be disappointed

트립어드바이저 평점 1.0/5

aviadk2023 TripAdvisor 인증 리뷰

So disappointed, staff made us feel unwelcome, we were treated like children on a school annual outing. Within five minutes of registering with the receptionist we were curtly informed that there was a) no internet in our room (nobody informed us about this in advance), b) the communal area where internet was available shuts at 22:00 and c) no room for us to have a meal in the restaurant for the two nights we were staying(!). This should have been communicated to us but they didnt bother. There was room in the Bistro but the menu including burgers and pizza wasnt for us so we had to drive to another hotel which in my mind was unacceptable having forced to leave our room to drive for dinner elsewhere. We were also instructed that we ‘could’ have breakfast only from 08:00 as the restaurant was fully booked so we couldnt have an early hike start. Breakfast itself is basic at best, no vegetables in sight, runny scrambled eggs with gloomy staff to boot. At breakfast, we were shown to our table and told immediately that the first coffee was free and there on after we’d have to pay. The whole experience from the minute we entered Peppers Cradle Mountain Lodge was one of negativity, staff are the most unfriendly we’ve come across during our Australia trip, we felt completely unwelcomed here. Needless to say, we are never coming back and nor should you.

Hi Aviad, I’m truly sorry to hear that the staff made you feel unwelcomed. That’s definitely not the first impression we ever want to give. I’ll personally look into the concerns you’ve raised to ensure this doesn’t happen again.

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 702 리뷰 9.5/10 위치
  • 816 리뷰 6.7/10 객실
  • 510 리뷰 6.5/10 서비스
  • 520 리뷰 5.9/10 레스토랑
  • 311 리뷰 7.8/10 조식
  • 297 리뷰 3.6/10 가격 대비 가치
  • 129 리뷰 7/10 청결도

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Cradle Mountain 지역 모든 호텔

해당 객실 카테고리의 1인 1박 요금에 가까운 가격입니다( 현지 규정에 따라 일부 세금은 호텔 도착 시에 지불해야 합니다(예: 숙박세).). 이는 당일 https://all.accor.com/ 웹사이트에서 확인할 수 있는 해당 숙박시설의 모든 세금(VAT 및 관광세 포함) 포함 향후 20일 이내의 1박 최저가 공시 가격에 해당합니다. 기간 및 예약 상황에 따라 다를 수 있습니다. 이 요금은 예약 시에만 보장됩니다. 모든 해외 예약은 호텔이 위치한 국가의 통화로 결제 가능합니다. 예약 시 호텔이 위치한 국가의 통화로 확인된 금액만 보장됩니다. 귀하의 통화로 환산한 근사치를 제공해 드릴 수 있으나 이 액수에는 책임을 지지 않습니다. 결제 시 은행으로부터 은행 수수료 및/또는 환율 수수료가 청구될 수 있습니다.