Mantra on Salt Beach Kingscliff 4성

고객 평점 (ALL 평가) 4.1/5 2,575 리뷰

Mantra on Salt Beach Kingscliff - Image 1
Mantra on Salt Beach Kingscliff - Image 2
Mantra on Salt Beach Kingscliff - Image 3
Mantra on Salt Beach Kingscliff - Image 4
Gunnamatta Avenue, 2487 KINGSCLIFF, Australia

호텔설명

호텔 추가 정보

  • Season restaurant provides the perfect venue to feast on organic and fresh local produce

  • Escape from the outside world and indulge in a truly blissful experience at The Spa at Salt

  • A short distance away, Salt Village is bursting with restaurants and is the hub of Kingscliff

  • Explore the stunning Tweed coast by renting a bike and cycling along its numerous scenic paths

  • Mantra on Salt Beach has two perfectly maintained tennis courts and equipment for hire

숙박

호텔 위치

Mantra on Salt Beach Kingscliff

Gunnamatta Avenue
2487 KINGSCLIFF
Australia

GPS:-28.277662, 153.577553

전화
팩스 +61 2 6670 5111

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 주차장
  • 애완 동물이 금지되어있다
  • 셔틀
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 회의실
  • 100% 금연 호텔

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.1/5  2,575 리뷰

TripAdvisor 평가  4.0/5  4,631 리뷰

We love coming back to Salt Kingscliff but…

트립어드바이저 평점 4.0/5

Paul M Couples - TripAdvisor 인증 리뷰

We love going to Mantra Kingscliff, however it would nice if just once we could score a room with some sort of view than a street of houses, we can get that at home! Our room throughout our stay had a lingering musty smell which we advised reception which may be a result of the sink dripping onto the bathroom floor or coming from the washing machine. Our room also had a broken part of the bathroom shutters & a wobbly toilet seat. Our view was of the street & a row of houses across the road resulting in constant vehicle traffic noise. Even though the young lady whom greeted us on arrival was lovely & very professional it would have been nice if we were recognised as returning guests & not asked have we stayed there before. We have never been given a room upgrade ever there & the old chestnut claims of where available starts to get frustrating. It was a busy weekend there as has been at times before but it definitely was not full house. As a Gold Member I do not feel recognised as such whenever a room allocation is given to us & question why we would keep returning?

Dear Paul, We greatly appreciate you leaving your detailed comments for us. We regret your experience with us was not up to the standard we aim to offer our valuable gold members and return guests. Your comments are shared with our management team as we aim to address our guests concerns in hope to ensure future stays are at the highest standard possible. We surely hope we will have the chance to welcome you back and that you will choose you reach out before your next visit.

Think twice and double check

트립어드바이저 평점 1.0/5

victoriakF6167IR TripAdvisor 인증 리뷰

The Salt Village in Kingscliff is in a fantastic location, close to amenities and a picturesque beach. Unfortunately, the resort is aged and falls very short of its advertised 4 stars. If seeking an ocean view, confirm that this is actually the case. While the gardens are beautiful, the ocean view remained elusive. The first room I had failed the cleanliness bar - soiled toilet seat, accumulated dirt in bedroom chest of drawers, dirty utensils and saucepans, and kitchen drawer front broken. To top it off, I found that I was sharing the bed with hungry bugs waking with a torso covered in large welts. Staff reluctantly offered a choice of other rooms - none of which had the originally booked ocean view and one of which reeked of urine. Lesson here should you decide to book a room is to inspect the room before you accept it. The check-out lass was lovely, bubbly and friendly - the others could take lessons.

Dear Victoria, Thank you for letting us know about your experience. We appreciate you leaving your detailed review for our management team to address. Although I wish your experience with us was better, I am glad you otherwise found the checkout team member helpful and our location to your liking. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

What a dump!

트립어드바이저 평점 1.0/5

Inspire64640964972 Couples - TripAdvisor 인증 리뷰

The room smelt like mold and cigarettes. The staff are unhelpful at best. They didn’t have any towels for the pool. They don’t have any room service or cleaning unless you pay extra. No wifi either included… is this 2024 or 1994? 2 star hotel!!

We greatly appreciate you leaving your detailed comments for us. We regret your experience with us was not up to the standard we aim to offer our guests. Your comments are shared with our management team as we aim to address our guests concerns in hope to ensure future stays are at the highest standard possible.

Dated, tired, musty and dirty!

트립어드바이저 평점 1.0/5

TrafalgarKyle TripAdvisor 인증 리뷰

I think it's important to know what you are going to get if you do choose to stay here. Firstly, this is NOT a "four star hotel". It could possibly pass as a two star hotel with a nice pool but even that would be a stretch. There is no house keeping, there is no room service (actually there is no service at all), there is no restaurant, there are no pool towels (and no possibility to get fresh towels if needed). There is a basic bar but it closes at 8:30pm on the weekends. The rooms are very dated, tired, musty and quite frankly very dirty. The beds are worn and incredibly uncomfortable and the linen is thredbare. There are no blinds in the room meaning the sun streams in through the gaps in the plantation shutters. It is close to the beach which is a plus and the pool area does look nice and is good for families but is a total zoo if you are looking for a place to relax and unwind. It has potential but unfortunately has been let for for too long. It needs a total refurbishment but I don't forsee that coming anytime soon. Read the reviews and you will see that even the people that rate this place highly (I suspect some of them may be owners of some of the rooms which they rent out) agree that it is past it's prime. If you do need to stay in the area check out Peppers across the road or they are some incredible AirBnBs available in the area which we have since discovered.

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

Great location

트립어드바이저 평점 5.0/5

Lindadav2018 TripAdvisor 인증 리뷰

We love Mantra at Kingscliff. We get there as much as possible! Every birthday, our engagement anniversary, and our wedding anniversary. We love that we can whale watch from our balcony or sunbake on the balcony. The kitchen is great with all we really need. The fridge is the proper size, not one of those tiny ones (thank you for that). There's a washing machine and a dryer which is great. Aircon, yay, thank you so much! The bathroom is complete with all you need although it is aging a tiny bit. Nothing to complain about there. I think if there was anything to whine about, the lounges and cushions are a bit whiffy. Thank you also for having the plantation shutters..... no light blinding me in the morning! All in all, we will keep coming back for as long as we can. We are Accor Members so I suspect that will help us to keep returning! :))

Dear Linda, We very much appreciate your comments regarding your stay at Mantra on Salt Beach. We certainly do have a wonderful resort and beautiful location. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 1,148 리뷰 9.3/10 위치
  • 1,864 리뷰 5.4/10 객실
  • 1,071 리뷰 6.2/10 서비스
  • 82 리뷰 3.4/10 인터넷 가격
  • 788 리뷰 4.7/10 안락함
  • 660 리뷰 4.2/10 청결도
  • 508 리뷰 8.6/10 수영장
  • 331 리뷰 4.7/10 레스토랑

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해당 객실 카테고리의 1인 1박 요금에 가까운 가격입니다( 현지 규정에 따라 일부 세금은 호텔 도착 시에 지불해야 합니다(예: 숙박세).). 이는 당일 https://all.accor.com/ 웹사이트에서 확인할 수 있는 해당 숙박시설의 모든 세금(VAT 및 관광세 포함) 포함 향후 20일 이내의 1박 최저가 공시 가격에 해당합니다. 기간 및 예약 상황에 따라 다를 수 있습니다. 이 요금은 예약 시에만 보장됩니다. 모든 해외 예약은 호텔이 위치한 국가의 통화로 결제 가능합니다. 예약 시 호텔이 위치한 국가의 통화로 확인된 금액만 보장됩니다. 귀하의 통화로 환산한 근사치를 제공해 드릴 수 있으나 이 액수에는 책임을 지지 않습니다. 결제 시 은행으로부터 은행 수수료 및/또는 환율 수수료가 청구될 수 있습니다.