Mantra Lorne 4 星

客户意见评级 (ALL 评级) 4.3/5 3,647 评论

保证最优惠房价
Mantra Lorne - Image 1
Mantra Lorne - Image 2
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Mountjoy Parade, 3232 LORNE, 澳大利亚

描述

酒店其他优惠

  • Relax in our indoor heated Mineral pool and male & female steam rooms.

  • Mantra Lorne is situated right on the famous Great Ocean Road

  • Have a game of golf at the 18 hole putting green and granted access to the Lorne Bowls Club.

  • Have a competitive, or leisurely swing at any of our 4 tennis courts

  • Our reception desk operates 24 hours for the convenience of our guests

我们的客房

酒店位置

Mantra Lorne

Mountjoy Parade
3232 LORNE
澳大利亚

GPS:-38.536873, 143.976076

电话
传真 +61 3 5289 1185

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 不允许携带宠物
  • 餐厅
  • 健身中心
  • 无线网络
  • 早餐
  • 会议室
  • 100% 无烟酒店

THE LARDER

Pull up a chair at The Larder, where coastal flavours meet hearty favourites. Enjoy breakfast or dinner in a bright summer space or by the fire in winter. From fresh seafood and steaks to pasta and vegetarian dishes, there's something for everyone.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.3/5  3,647 评论

TripAdvisor 评级  3.7/5  5,140 评论

Sorry, but a real let down.

Tripadvisor 评级 3.0/5

Climber292450 经 TripAdvisor 认证的评论

My husband and I have just returned from a 2 day stay and I've got to say it was a bit disappointing. We had a room but the apartments may have been a better option. We hated the parking situation. If you had an A next to your room number you got a park outside your room. If you had a B you had to park a 100 metres away (approx). B was the top level wouldn't it be better to have the top level closer? Even with a lift it was a pain. Dinner in the restaurant was nice enough but still pricey even with the Accor member discount. Gluten free options were few. Lots of grass which wasn't being utilised for anything, apart from the tennis court. The pool was under cover and next to reception and people in it could be watched while at reception. It put me off using it. Breakfast was fine but basic. Staff were all pleasant and professional. The room itself was very basic. Old, worn and with a very awkward shower over a hot tub. The bed and pillow were very comfortable though. I hate giving critical reviews but sorry this hotel was very basic.

Dear Climber292450, Thank you for sharing your thoughts about your recent stay with us. I'm truly sorry to hear that your experience didn't live up to your expectations. I appreciate your feedback regarding the parking situation. We strive to accommodate all our guests as best as we can, and your comments will help us look into this further. I’m glad to hear you enjoyed the dinner, but I understand your concerns about the pricing and gluten-free options. We’re always working on improving our menu to cater to all dietary needs. Regarding the pool's location, I appreciate your perspective and will take it into consideration for future enhancements. While I’m pleased you found our staff to be pleasant and professional, I regret that the room didn’t meet your standards. We are continually looking to refresh our facilities and will take your comments on board. Thank you again for your valuable feedback, and I hope you’ll consider giving us another chance in the future. Warm regards, Edwin Erftemeyer General Manager Mantra Lorne

Like an episode of Fawlty Towers

Tripadvisor 评级 1.0/5

MELtoUnknown 经 TripAdvisor 认证的评论

After being assured that the hotel renovations would be completed before our stay and requesting a quiet room multiple times for health reasons, I honestly nearly cried when I discovered that our room looked directly onto major construction works - complete with a scissor lift, temporary fencing, a skip full of building debris, and the remnants of a wild cockatoo party with up-turned chairs and strewn rubbish (see my photos). I do not know how they thought it was acceptable to sell this room to anyone on a holiday, let alone to someone who requested a quiet room. And then initially refuse to move us for 2 nights. And then move us to a room without an allocated car park nearby without help to move our luggage. And then start hammering upstairs at the quiet room. And not offer a refund/discount. This would make a hilarious episode of Fawlty Towers, but as a relaxing holiday...it was more like a horror movie. There will be no sequel.

Dear Melbourne Traveller, Thank you for sharing your experience with us. I’m truly sorry to hear that your stay didn’t meet your expectations, especially regarding the construction noise and the room allocation. We strive to provide a peaceful environment, and it seems we fell short in your case. I understand how important a quiet space can be, particularly for health reasons, and I apologize for any distress this may have caused. I also regret that the process of moving rooms wasn't smoother for you. Our team is usually keen to assist with luggage, and I’m sorry that we didn’t provide the support you needed. Regarding the renovation, we aim to communicate updates to our guests, but I completely understand your frustration with the situation. Your feedback is invaluable, and we'll take it into account as we work to improve our services. Thank you again for your comments, and I hope you might consider giving us another chance in the future. Regards,

Old hotel

Tripadvisor 评级 3.0/5

EneaS17 Friends getaway - 经 TripAdvisor 认证的评论

Mantra Lorne Lorne Old hotel ItIis quite an old hotel. Old furniture and rooms but kind staff. There is a good restaurant where you can find Italian food, I ate really well. Disappointed by the lack of helpers. There a swimming pool. Suggested just for one night.

Dear Enea S, Thank you for sharing your feedback regarding your recent stay. We appreciate your kind words about our staff and restaurant. However, we acknowledge your concerns regarding the age of the hotel and service levels. Your insights are valuable to us as we strive to enhance our guest experience. Best regards, Edwin

Perfect yet again... Just can't keep away!

Tripadvisor 评级 5.0/5

conb278 经 TripAdvisor 认证的评论

I can't keep away Perfect location for peace, seaside and relaxation. Same apartment as March 25 stay with garden and sea view Cooked, read, walked, ate out and daytrip to Melbourne. Too cold to swim but good weather for beach walks. Only drawback was computer wouldn't ast to Samsung TV like in March, so luckily I brought a HDMI cable. I simply can't wait to return and already planning a stay here next Feb or March so I can swim as well.

Hi Conb, thanks for sharing your lovely review and feedback. It is much appreciated, we can't wait to welcome you back again next year. See you then.

Good size, beautiful views, bed was a bit hard

Tripadvisor 评级 4.0/5

Adrianpowell00 经 TripAdvisor 认证的评论

Room was a good size, great views, bed was a bit hard. Facilities were great and location is fantastic. Was in attendance for a conference and even though they were doing renovations to a lot of their rooms it did not impact our stay. Utilised the WiFi for about 6 hours one day without issue or additional charge which was greatly appreciated

Hi Adrian, thanks for the review and feedback from your stay with us. It is great to hear this was a success and you enjoyed the conference.

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其他网络用户评价我们的酒店

  • 1,759 评论 9.4/10 位置
  • 2,551 评论 6/10 房间
  • 1,552 评论 8.3/10 服务
  • 21 评论 7.7/10 上网
  • 875 评论 5.7/10 舒适度
  • 874 评论 8.3/10 早餐
  • 817 评论 4.4/10 清洁度
  • 565 评论 4.6/10 氛围

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