Mantra Lorne 4 星

客户意见评级 (ALL 评级) 4.3/5 3,650 评论

Mantra Lorne - Image 1
Mantra Lorne - Image 2
Mantra Lorne - Image 3
Mantra Lorne - Image 4
Mountjoy Parade, 3232 LORNE, 澳大利亚

描述

酒店其他优惠

  • Relax in our indoor heated Mineral pool and male & female steam rooms.

  • Mantra Lorne is situated right on the famous Great Ocean Road

  • Have a game of golf at the 18 hole putting green and granted access to the Lorne Bowls Club.

  • Have a competitive, or leisurely swing at any of our 4 tennis courts

  • Our reception desk operates 24 hours for the convenience of our guests

我们的客房

酒店位置

Mantra Lorne

Mountjoy Parade
3232 LORNE
澳大利亚

GPS:-38.536873, 143.976076

电话
传真 +61 3 5289 1185

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 不允许携带宠物
  • 餐厅
  • 健身中心
  • 无线网络
  • 早餐
  • 会议室
  • 100% 无烟酒店

THE LARDER

Pull up a chair at The Larder, where coastal flavours meet hearty favourites. Enjoy breakfast or dinner in a bright summer space or by the fire in winter. From fresh seafood and steaks to pasta and vegetarian dishes, there's something for everyone.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.3/5  3,650 评论

客户意见评级 3.5/5

Jiaxuan H. 朋友住宿 - 所有已确认评论

地理位置很好，导航很容易找到，停车位很多，酒店后面就是海滩，早餐也很不错，唯一缺点可能是房间装修略显陈旧

Dear Jiaxuan, Thank you for taking the time to share your feedback. I’m pleased to hear you enjoyed our excellent location, the convenience of parking, and the quiet atmosphere at night. It’s also wonderful to know that having the beach right behind the property and a good breakfast added positively to your stay. I appreciate your comment regarding the room décor. Some areas of the property are indeed older, and we are progressively updating rooms to enhance comfort and presentation for our guests. Thank you again for your thoughtful review. We hope to have the opportunity to welcome you back to Mantra Lorne in the future. Kind regards, Edwin Erftemeyer General Manager Mantra Lorne

客户意见评级 1.0/5

Yihe Z. 朋友住宿 - 所有已确认评论

酒店没有任何无障碍设施，房间在三楼，要自己拖着大行李箱走好多楼梯才能到房间，并且楼梯不是直上直下的，要绕很多路。 房间正对着庭院，非常吵闹，整晚都有人在用音响唱歌，似乎有什么活动。

Dear Yihe, Thank you for taking the time to share your feedback. I’m very sorry to hear that the room access and noise from the courtyard impacted your stay. We understand how important accessibility and comfort are, and I apologise that we fell short of your expectations on this occasion. Your comments regarding the stairs and the difficulty with luggage are appreciated, and we will review how we can better support guests with mobility needs. I’m also sorry for the disturbance caused by the event noise—this is certainly not the experience we aim to provide. Thank you again for bringing these matters to my attention. Your feedback is valuable in helping us improve, and I hope we have the opportunity to welcome you back for a more comfortable stay. Kind regards, Edwin Erftemeyer General Manager Mantra Lorne

客户意见评级 3.5/5

Yizhong P. 家庭住宿 - 所有已确认评论

特意预订了这个酒店，因为靠近海边而且设施齐全.本来想着作为白金会员能获得比较好的服务，但是事实并非如此.我预定时花费了330多刀预定了一晚，而平时日常房价大概200刀左右.同样的日期，我预定完后发现价格又下降不到200刀一晚.于是，作为白金会员我想着到现场会升级到至少同等匹配330刀海景公寓套房.结果办理入住后，告诉我升级到花园景观，实际是整个酒店距离海滩最远的那栋楼，而且是最靠近公路的那栋楼.也就是最基础的房间.房间水龙头无法关牢，反馈前台后告知会处理，晚餐回来发现还是坏的；空调调到最高26度还是无法制热，孩子和我感到冷；到电话咨询问是否有带USB接口的插头，告知没有！这一系列的事情让我整个旅程入住十分糟糕.唯一的安慰是第二天和值班经理沟通后，她表示抱歉并愿意处理，最后给我返还3000积分，相当于退回了房间多余的溢价部分.所以，我很难给予一个好的评价.

Hi Yizhong, Thank you for taking the time to share your detailed feedback regarding your recent stay with us. I sincerely apologise that your experience did not meet your expectations, particularly as a Platinum member. I would like to clarify that due to high occupancy at the time of your arrival, we were unfortunately unable to provide an ocean-view apartment suite upgrade. We always aim to offer the best possible room for our Platinum members. I understand the issues you encountered with the faucet, air conditioning, and room amenities caused significant inconvenience. Please be assured that your feedback has been shared with our maintenance and front desk teams to prevent similar occurrences in the future. We value your loyalty and hope to have the opportunity to welcome you again, providing the exceptional service and comfort you expect and deserve. Warm regards, Ramona

海滩旁边的大型品牌酒店

客户意见评级 5.0/5

Max.z 情侣住宿 - 所有已确认评论

停车方便，下楼就是海滩，房间设施好。提供的茶包都很多选择。非常好的酒店。

尊敬的 ZHIKAI Z.： 感谢惠赐有关下榻 Mantra Lorne 的宝贵意见。听到您对我们工作的肯定，十分开心。 我会将您的意见与我们的团队一起分享。一直以来，我们坚持不懈地提升服务质量，我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验，我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启 Edwin Erftemeyer General Manager Mantra Lorne

位置好

客户意见评级 5.0/5

Sylvia 家庭住宿 - 所有已确认评论

服务热情 早餐好吃

尊敬的 YING Z.： 感谢惠赐有关下榻 Mantra Lorne 的宝贵意见。听到您对我们工作的肯定，十分开心。 我会将您的意见与我们的团队一起分享。一直以来，我们坚持不懈地提升服务质量，我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验，我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启 Edwin Erftemeyer General Manager

其他网络用户评价我们的酒店

  • 1,738 评论 9.4/10 位置
  • 2,498 评论 6/10 房间
  • 1,532 评论 8.5/10 服务
  • 15 评论 6/10 上网
  • 856 评论 8.8/10 早餐
  • 833 评论 5.9/10 舒适度
  • 788 评论 4/10 清洁度

支持方 Trustyou

我们在附近的其他酒店

我们位于 Lorne 的所有酒店