Mantra Lorne 4 星

客户意见评级 (ALL 评级) 4.2/5 3,494 评论

保证最优惠房价
Mantra Lorne - Image 1
Mantra Lorne - Image 2
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Mountjoy Parade, 3232 LORNE, Australia

描述

酒店其他优惠

  • Relax in our indoor heated Mineral pool and male & female steam rooms.

  • Mantra Lorne is situated right on the famous Great Ocean Road

  • Have a game of golf at the 18 hole putting green and granted access to the Lorne Bowls Club.

  • Have a competitive, or leisurely swing at any of our 4 tennis courts

  • Our reception desk operates 24 hours for the convenience of our guests

我们的客房

酒店位置

Mantra Lorne

Mountjoy Parade
3232 LORNE
Australia

GPS:-38.536873, 143.976076

电话
传真 +61 3 5289 1185

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 不允许携带宠物
  • 餐厅
  • 健身中心
  • 无限网络
  • 早餐
  • 会议室
  • 100% 无烟酒店

THE LARDER

The Larder offers a refined yet warm and hearty menu of rustic Italian cuisine. Comprised of locally sourced produce from the Otway ranges and surrounding districts, you'll experience freshly prepared meals from the finest ingredients.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.2/5  3,494 评论

TripAdvisor 评级  3.5/5  5,103 评论

A time travel to the 1960's

Tripadvisor 评级 3.0/5

globusat 经 TripAdvisor 认证的评论

This resort is ideally situated with direct access to the beach. But the biggest impression it made on us was because the interior is dating from the last century and many parts of the furniture are genuine 1960s pieces. If you like it it's ok, if not you might have to think about spending your time there twice.

Hi Globusat, thanks for your review and feedback. Your comments are appreciated as we continuously address concerns and appreciation towards or service and product. The Hotel has a Heritage section which is the original Erskine House which is 150+ years, however rooms have been refurbished to modern furnishings. The second half of the property which are the Accommodation Blocks were built in the early 2000's. This is showing signs of its age and we have some refurbishments planned into 2025/2026. I am unsure about the reference to the 1960's, but I can assure you we do not have any furnishings of this vintage. Kind Regards,

Poor admin communication

Tripadvisor 评级 3.0/5

GeorgeandLizzy Couples - 经 TripAdvisor 认证的评论

Starting with the positives, the location was great, so was the room, however the bed was not up to scratch. Strike 1, I had made 2 separate reservations for 2 consecutive nights as we decided to extend our initial one night stay. I emailed the hotel with a request to stay in the same room for both nights months ahead of our stay. When we arrived they had different rooms for the different bookings. We finally managed to stay in the room allocated for the first night for both, despite the 2nd night room being un upgrade. Strike 2, we had requested an early check in well ahead of our stay as we had a wedding to attend. When we arrived there was no record of this request and our room was ready at 2.00pm, which was the official check in time. Strike 3, my wife and I rang on numerous occasions 2 days before we arrived to confirm the early check in request as we had not heard back. Both the reception phone and the reservations phone continually rang out and were not answered. Strike 4, as a Gold member I always get a drinks voucher. The voucher in the past covers 2 drinks, 1 for me and 1 for my guest. Not here it doesn't. It only covered 1. I've stayed at numerous Accor properties in the past and this is the first time only 1 drink was included. Maybe the Accor policy has changed and I wasn't aware? Overall a very disappointing stay due to sloppy management and an uncomfortable bed.

Dear George & Lizzy, thank-you for sharing your feedback and review. I do apologisie that you experienced some communication and contact issues with the Hotel on this occasion. We are currently addressing our manning shortages which as impacted the phones and email correspondence recently. I am sharing your comments with our front office team to ensure all guest details are correct along with loyalty benefits. Kind Regards,

Night away

Tripadvisor 评级 5.0/5

phil a 经 TripAdvisor 认证的评论

Despite a lot of people checking in, the process was very smooth and simple. The room was clean, comfortable and in a good location 100m from the beach. We requested our room to be close to another couple we knew were staying there and our requested was granted. Welcome gift was an added bonus. Because of the great restaurants across the road we did not use any inhouse facilities. They do have Happy Hour everyday and a huge beer garden. Tennis and lawn bowls options avaliable. And a small putting green. Despite the large number of guest rooms, the resort is large and well laid out so you do not feel part of a crowd. But could be extremely busy over christmas / new year. Highly recomend for those seeking a beach staycation.

Hi Phajar, thanks for taking the time to share of your experience. It is great to hear you really enjoyed your stay with us and the location of the property. I hope we can welcome you back again soon. Regards, Edwin

Excellent

Tripadvisor 评级 5.0/5

ΧΡΗΣΤΟΣ Π 经 TripAdvisor 认证的评论

Excellent accommodation,polite stuff very clean room and beautiful view at the sea!!!I honestly suggest it for couples and families because its next to the waves with beautiful surroundings and easy to walk to the town where u can found good restaurants.Im looking forward to visit again this excellent place!!!

Thanks for the great review and comments, It is appreciated to hear the lovely experience you have had here in Lorne, I hope we can welcome you back again soon. Regards,

A great weekend getaway

Tripadvisor 评级 5.0/5

carmina888 经 TripAdvisor 认证的评论

Mantra Lorne exudes a wonderful ambience that's peaceful and relaxing, complete with a gym and an indoor swimming pool. Right next to the beach, walking distance from shops and restaurants. Friendly staff delivering excellent service. We have stayed here twice already. Would be even better if the table tennis was available all year round and not only during the school holidays. My son was looking forward to playing with his dad, like the last time we stayed here.

Hi Cairnlea, thanks for the review and feedback. It is wonderful to hear that you have enjoyed your stays with us here so much. We currently do not have a year round games rooms, but this is something we can consider. Regards,

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其他网络用户评价我们的酒店

  • 1,742 评论 9.3/10 位置
  • 2,517 评论 5.9/10 房间
  • 1,520 评论 8/10 服务
  • 24 评论 7.1/10 上网
  • 881 评论 4/10 清洁度
  • 851 评论 5.8/10 舒适度
  • 793 评论 8.3/10 早餐
  • 540 评论 4.4/10 氛围

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