Mantra Lorne 4성

고객 평점 (ALL 평가) 4.2/5 3,483 리뷰

아코르호텔 그룹 전 세계 호텔 최저가 보장
Mantra Lorne - Image 1
Mantra Lorne - Image 2
Mantra Lorne - Image 3
Mantra Lorne - Image 4
Mountjoy Parade, 3232 LORNE, Australia

호텔설명

호텔 추가 정보

  • Relax in our indoor heated Mineral pool and male & female steam rooms.

  • Mantra Lorne is situated right on the famous Great Ocean Road

  • Have a game of golf at the 18 hole putting green and granted access to the Lorne Bowls Club.

  • Have a competitive, or leisurely swing at any of our 4 tennis courts

  • Our reception desk operates 24 hours for the convenience of our guests

숙박

호텔 위치

Mantra Lorne

Mountjoy Parade
3232 LORNE
Australia

GPS:-38.536873, 143.976076

전화
팩스 +61 3 5289 1185

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 주차장
  • 애완 동물이 금지되어있다
  • 레스토랑
  • 피트니스 센터
  • Wi-Fi
  • 조식
  • 회의실
  • 100% 금연 호텔

THE LARDER

The Larder offers a refined yet warm and hearty menu of rustic Italian cuisine. Comprised of locally sourced produce from the Otway ranges and surrounding districts, you'll experience freshly prepared meals from the finest ingredients.

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.2/5  3,483 리뷰

TripAdvisor 평가  3.5/5  5,103 리뷰

A time travel to the 1960's

트립어드바이저 평점 3.0/5

globusat TripAdvisor 인증 리뷰

This resort is ideally situated with direct access to the beach. But the biggest impression it made on us was because the interior is dating from the last century and many parts of the furniture are genuine 1960s pieces. If you like it it's ok, if not you might have to think about spending your time there twice.

Hi Globusat, thanks for your review and feedback. Your comments are appreciated as we continuously address concerns and appreciation towards or service and product. The Hotel has a Heritage section which is the original Erskine House which is 150+ years, however rooms have been refurbished to modern furnishings. The second half of the property which are the Accommodation Blocks were built in the early 2000's. This is showing signs of its age and we have some refurbishments planned into 2025/2026. I am unsure about the reference to the 1960's, but I can assure you we do not have any furnishings of this vintage. Kind Regards,

좋앗으나 사소한 문제

고객 평점 4.0/5

Hs K. 커플 - 전체(All) 통지 확인

방에서 미묘한 냄새가 남 욕조가 너무 미끄러움

K. HYUNSUNG님께, Mantra Lorne 이용 내역 설문조사에 참여해 주셔서 대단히 감사드립니다. 고객님으로부터 좋은 평가를 받는 것은 언제나 기분 좋은 일입니다. 고객님께서 제시해 주신 의견은 모든 팀원들과 공유될 것이며 이러한 의견은 지속적으로 높은 수준의 서비스를 제공하고자 노력하는 모든 임직원들의 사기를 북돋는 데 큰 버팀목이 될 것입니다. 고객님의 소감을 알려주셔서 다시 한번 감사드리며 향후 보다 나은 서비스로 만나 뵙기를 바라겠습니다. 감사합니다. Edwin Erftemeyer General Manager Mantra Lorne

Poor admin communication

트립어드바이저 평점 3.0/5

GeorgeandLizzy Couples - TripAdvisor 인증 리뷰

Starting with the positives, the location was great, so was the room, however the bed was not up to scratch. Strike 1, I had made 2 separate reservations for 2 consecutive nights as we decided to extend our initial one night stay. I emailed the hotel with a request to stay in the same room for both nights months ahead of our stay. When we arrived they had different rooms for the different bookings. We finally managed to stay in the room allocated for the first night for both, despite the 2nd night room being un upgrade. Strike 2, we had requested an early check in well ahead of our stay as we had a wedding to attend. When we arrived there was no record of this request and our room was ready at 2.00pm, which was the official check in time. Strike 3, my wife and I rang on numerous occasions 2 days before we arrived to confirm the early check in request as we had not heard back. Both the reception phone and the reservations phone continually rang out and were not answered. Strike 4, as a Gold member I always get a drinks voucher. The voucher in the past covers 2 drinks, 1 for me and 1 for my guest. Not here it doesn't. It only covered 1. I've stayed at numerous Accor properties in the past and this is the first time only 1 drink was included. Maybe the Accor policy has changed and I wasn't aware? Overall a very disappointing stay due to sloppy management and an uncomfortable bed.

Dear George & Lizzy, thank-you for sharing your feedback and review. I do apologisie that you experienced some communication and contact issues with the Hotel on this occasion. We are currently addressing our manning shortages which as impacted the phones and email correspondence recently. I am sharing your comments with our front office team to ensure all guest details are correct along with loyalty benefits. Kind Regards,

Night away

트립어드바이저 평점 5.0/5

phil a TripAdvisor 인증 리뷰

Despite a lot of people checking in, the process was very smooth and simple. The room was clean, comfortable and in a good location 100m from the beach. We requested our room to be close to another couple we knew were staying there and our requested was granted. Welcome gift was an added bonus. Because of the great restaurants across the road we did not use any inhouse facilities. They do have Happy Hour everyday and a huge beer garden. Tennis and lawn bowls options avaliable. And a small putting green. Despite the large number of guest rooms, the resort is large and well laid out so you do not feel part of a crowd. But could be extremely busy over christmas / new year. Highly recomend for those seeking a beach staycation.

Hi Phajar, thanks for taking the time to share of your experience. It is great to hear you really enjoyed your stay with us and the location of the property. I hope we can welcome you back again soon. Regards, Edwin

Excellent

트립어드바이저 평점 5.0/5

ΧΡΗΣΤΟΣ Π TripAdvisor 인증 리뷰

Excellent accommodation,polite stuff very clean room and beautiful view at the sea!!!I honestly suggest it for couples and families because its next to the waves with beautiful surroundings and easy to walk to the town where u can found good restaurants.Im looking forward to visit again this excellent place!!!

Thanks for the great review and comments, It is appreciated to hear the lovely experience you have had here in Lorne, I hope we can welcome you back again soon. Regards,

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 1,746 리뷰 9.3/10 위치
  • 2,522 리뷰 5.9/10 객실
  • 1,520 리뷰 8/10 서비스
  • 25 리뷰 7.5/10 인터넷 가격
  • 878 리뷰 4.1/10 청결도
  • 849 리뷰 5.7/10 안락함
  • 803 리뷰 8.4/10 조식
  • 541 리뷰 4.4/10 분위기

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주변에 있는 다른 시설

Lorne 지역 모든 호텔

해당 객실 카테고리의 1인 1박 요금에 가까운 가격입니다( 현지 규정에 따라 일부 세금은 호텔 도착 시에 지불해야 합니다(예: 숙박세).). 이는 당일 https://all.accor.com/ 웹사이트에서 확인할 수 있는 해당 숙박시설의 모든 세금(VAT 및 관광세 포함) 포함 향후 20일 이내의 1박 최저가 공시 가격에 해당합니다. 기간 및 예약 상황에 따라 다를 수 있습니다. 이 요금은 예약 시에만 보장됩니다. 모든 해외 예약은 호텔이 위치한 국가의 통화로 결제 가능합니다. 예약 시 호텔이 위치한 국가의 통화로 확인된 금액만 보장됩니다. 귀하의 통화로 환산한 근사치를 제공해 드릴 수 있으나 이 액수에는 책임을 지지 않습니다. 결제 시 은행으로부터 은행 수수료 및/또는 환율 수수료가 청구될 수 있습니다.