Mantra Lorne 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.2/5 3,493 件のレビュー

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Mantra Lorne - Image 1
Mantra Lorne - Image 2
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Mountjoy Parade, 3232 LORNE, Australia

説明

ホテルのその他の情報

  • Relax in our indoor heated Mineral pool and male & female steam rooms.

  • Mantra Lorne is situated right on the famous Great Ocean Road

  • Have a game of golf at the 18 hole putting green and granted access to the Lorne Bowls Club.

  • Have a competitive, or leisurely swing at any of our 4 tennis courts

  • Our reception desk operates 24 hours for the convenience of our guests

当ホテルの客室

ホテル所在地

Mantra Lorne

Mountjoy Parade
3232 LORNE
Australia

GPS:-38.536873, 143.976076

電話番号
ファックス +61 3 5289 1185

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット不可
  • レストラン
  • フィットネスセンター
  • Wifi
  • 朝食
  • 会議室
  • 全館禁煙

THE LARDER

The Larder offers a refined yet warm and hearty menu of rustic Italian cuisine. Comprised of locally sourced produce from the Otway ranges and surrounding districts, you'll experience freshly prepared meals from the finest ingredients.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.2/5  3,493 件のレビュー

トリップアドバイザーの評価  3.5/5  5,103 件のレビュー

A time travel to the 1960's

トリップアドバイザーの評価 3.0/5

globusat トリップアドバイザー認証口コミ

This resort is ideally situated with direct access to the beach. But the biggest impression it made on us was because the interior is dating from the last century and many parts of the furniture are genuine 1960s pieces. If you like it it's ok, if not you might have to think about spending your time there twice.

Hi Globusat, thanks for your review and feedback. Your comments are appreciated as we continuously address concerns and appreciation towards or service and product. The Hotel has a Heritage section which is the original Erskine House which is 150+ years, however rooms have been refurbished to modern furnishings. The second half of the property which are the Accommodation Blocks were built in the early 2000's. This is showing signs of its age and we have some refurbishments planned into 2025/2026. I am unsure about the reference to the 1960's, but I can assure you we do not have any furnishings of this vintage. Kind Regards,

Poor admin communication

トリップアドバイザーの評価 3.0/5

GeorgeandLizzy Couples - トリップアドバイザー認証口コミ

Starting with the positives, the location was great, so was the room, however the bed was not up to scratch. Strike 1, I had made 2 separate reservations for 2 consecutive nights as we decided to extend our initial one night stay. I emailed the hotel with a request to stay in the same room for both nights months ahead of our stay. When we arrived they had different rooms for the different bookings. We finally managed to stay in the room allocated for the first night for both, despite the 2nd night room being un upgrade. Strike 2, we had requested an early check in well ahead of our stay as we had a wedding to attend. When we arrived there was no record of this request and our room was ready at 2.00pm, which was the official check in time. Strike 3, my wife and I rang on numerous occasions 2 days before we arrived to confirm the early check in request as we had not heard back. Both the reception phone and the reservations phone continually rang out and were not answered. Strike 4, as a Gold member I always get a drinks voucher. The voucher in the past covers 2 drinks, 1 for me and 1 for my guest. Not here it doesn't. It only covered 1. I've stayed at numerous Accor properties in the past and this is the first time only 1 drink was included. Maybe the Accor policy has changed and I wasn't aware? Overall a very disappointing stay due to sloppy management and an uncomfortable bed.

Dear George & Lizzy, thank-you for sharing your feedback and review. I do apologisie that you experienced some communication and contact issues with the Hotel on this occasion. We are currently addressing our manning shortages which as impacted the phones and email correspondence recently. I am sharing your comments with our front office team to ensure all guest details are correct along with loyalty benefits. Kind Regards,

Night away

トリップアドバイザーの評価 5.0/5

phil a トリップアドバイザー認証口コミ

Despite a lot of people checking in, the process was very smooth and simple. The room was clean, comfortable and in a good location 100m from the beach. We requested our room to be close to another couple we knew were staying there and our requested was granted. Welcome gift was an added bonus. Because of the great restaurants across the road we did not use any inhouse facilities. They do have Happy Hour everyday and a huge beer garden. Tennis and lawn bowls options avaliable. And a small putting green. Despite the large number of guest rooms, the resort is large and well laid out so you do not feel part of a crowd. But could be extremely busy over christmas / new year. Highly recomend for those seeking a beach staycation.

Hi Phajar, thanks for taking the time to share of your experience. It is great to hear you really enjoyed your stay with us and the location of the property. I hope we can welcome you back again soon. Regards, Edwin

Excellent

トリップアドバイザーの評価 5.0/5

ΧΡΗΣΤΟΣ Π トリップアドバイザー認証口コミ

Excellent accommodation,polite stuff very clean room and beautiful view at the sea!!!I honestly suggest it for couples and families because its next to the waves with beautiful surroundings and easy to walk to the town where u can found good restaurants.Im looking forward to visit again this excellent place!!!

Thanks for the great review and comments, It is appreciated to hear the lovely experience you have had here in Lorne, I hope we can welcome you back again soon. Regards,

A great weekend getaway

トリップアドバイザーの評価 5.0/5

carmina888 トリップアドバイザー認証口コミ

Mantra Lorne exudes a wonderful ambience that's peaceful and relaxing, complete with a gym and an indoor swimming pool. Right next to the beach, walking distance from shops and restaurants. Friendly staff delivering excellent service. We have stayed here twice already. Would be even better if the table tennis was available all year round and not only during the school holidays. My son was looking forward to playing with his dad, like the last time we stayed here.

Hi Cairnlea, thanks for the review and feedback. It is wonderful to hear that you have enjoyed your stays with us here so much. We currently do not have a year round games rooms, but this is something we can consider. Regards,

との提携 TripAdvisor

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Lorneのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。