Mantra Lorne 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.3/5 3,647 件のレビュー

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Mantra Lorne - Image 1
Mantra Lorne - Image 2
Mantra Lorne - Image 3
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Mountjoy Parade, 3232 LORNE, オーストラリア

説明

ホテルのその他の情報

  • Relax in our indoor heated Mineral pool and male & female steam rooms.

  • Mantra Lorne is situated right on the famous Great Ocean Road

  • Have a game of golf at the 18 hole putting green and granted access to the Lorne Bowls Club.

  • Have a competitive, or leisurely swing at any of our 4 tennis courts

  • Our reception desk operates 24 hours for the convenience of our guests

当ホテルの客室

ホテル所在地

Mantra Lorne

Mountjoy Parade
3232 LORNE
オーストラリア

GPS:-38.536873, 143.976076

電話番号
ファックス +61 3 5289 1185

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット不可
  • レストラン
  • フィットネスセンター
  • Wifi
  • 朝食
  • 会議室
  • 全館禁煙

THE LARDER

Pull up a chair at The Larder, where coastal flavours meet hearty favourites. Enjoy breakfast or dinner in a bright summer space or by the fire in winter. From fresh seafood and steaks to pasta and vegetarian dishes, there's something for everyone.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.3/5  3,647 件のレビュー

トリップアドバイザーの評価  3.7/5  5,140 件のレビュー

Sorry, but a real let down.

トリップアドバイザーの評価 3.0/5

Climber292450 トリップアドバイザー認証口コミ

My husband and I have just returned from a 2 day stay and I've got to say it was a bit disappointing. We had a room but the apartments may have been a better option. We hated the parking situation. If you had an A next to your room number you got a park outside your room. If you had a B you had to park a 100 metres away (approx). B was the top level wouldn't it be better to have the top level closer? Even with a lift it was a pain. Dinner in the restaurant was nice enough but still pricey even with the Accor member discount. Gluten free options were few. Lots of grass which wasn't being utilised for anything, apart from the tennis court. The pool was under cover and next to reception and people in it could be watched while at reception. It put me off using it. Breakfast was fine but basic. Staff were all pleasant and professional. The room itself was very basic. Old, worn and with a very awkward shower over a hot tub. The bed and pillow were very comfortable though. I hate giving critical reviews but sorry this hotel was very basic.

Dear Climber292450, Thank you for sharing your thoughts about your recent stay with us. I'm truly sorry to hear that your experience didn't live up to your expectations. I appreciate your feedback regarding the parking situation. We strive to accommodate all our guests as best as we can, and your comments will help us look into this further. I’m glad to hear you enjoyed the dinner, but I understand your concerns about the pricing and gluten-free options. We’re always working on improving our menu to cater to all dietary needs. Regarding the pool's location, I appreciate your perspective and will take it into consideration for future enhancements. While I’m pleased you found our staff to be pleasant and professional, I regret that the room didn’t meet your standards. We are continually looking to refresh our facilities and will take your comments on board. Thank you again for your valuable feedback, and I hope you’ll consider giving us another chance in the future. Warm regards, Edwin Erftemeyer General Manager Mantra Lorne

Like an episode of Fawlty Towers

トリップアドバイザーの評価 1.0/5

MELtoUnknown トリップアドバイザー認証口コミ

After being assured that the hotel renovations would be completed before our stay and requesting a quiet room multiple times for health reasons, I honestly nearly cried when I discovered that our room looked directly onto major construction works - complete with a scissor lift, temporary fencing, a skip full of building debris, and the remnants of a wild cockatoo party with up-turned chairs and strewn rubbish (see my photos). I do not know how they thought it was acceptable to sell this room to anyone on a holiday, let alone to someone who requested a quiet room. And then initially refuse to move us for 2 nights. And then move us to a room without an allocated car park nearby without help to move our luggage. And then start hammering upstairs at the quiet room. And not offer a refund/discount. This would make a hilarious episode of Fawlty Towers, but as a relaxing holiday...it was more like a horror movie. There will be no sequel.

Dear Melbourne Traveller, Thank you for sharing your experience with us. I’m truly sorry to hear that your stay didn’t meet your expectations, especially regarding the construction noise and the room allocation. We strive to provide a peaceful environment, and it seems we fell short in your case. I understand how important a quiet space can be, particularly for health reasons, and I apologize for any distress this may have caused. I also regret that the process of moving rooms wasn't smoother for you. Our team is usually keen to assist with luggage, and I’m sorry that we didn’t provide the support you needed. Regarding the renovation, we aim to communicate updates to our guests, but I completely understand your frustration with the situation. Your feedback is invaluable, and we'll take it into account as we work to improve our services. Thank you again for your comments, and I hope you might consider giving us another chance in the future. Regards,

Old hotel

トリップアドバイザーの評価 3.0/5

EneaS17 Friends getaway - トリップアドバイザー認証口コミ

Mantra Lorne Lorne Old hotel ItIis quite an old hotel. Old furniture and rooms but kind staff. There is a good restaurant where you can find Italian food, I ate really well. Disappointed by the lack of helpers. There a swimming pool. Suggested just for one night.

Dear Enea S, Thank you for sharing your feedback regarding your recent stay. We appreciate your kind words about our staff and restaurant. However, we acknowledge your concerns regarding the age of the hotel and service levels. Your insights are valuable to us as we strive to enhance our guest experience. Best regards, Edwin

Perfect yet again... Just can't keep away!

トリップアドバイザーの評価 5.0/5

conb278 トリップアドバイザー認証口コミ

I can't keep away Perfect location for peace, seaside and relaxation. Same apartment as March 25 stay with garden and sea view Cooked, read, walked, ate out and daytrip to Melbourne. Too cold to swim but good weather for beach walks. Only drawback was computer wouldn't ast to Samsung TV like in March, so luckily I brought a HDMI cable. I simply can't wait to return and already planning a stay here next Feb or March so I can swim as well.

Hi Conb, thanks for sharing your lovely review and feedback. It is much appreciated, we can't wait to welcome you back again next year. See you then.

Good size, beautiful views, bed was a bit hard

トリップアドバイザーの評価 4.0/5

Adrianpowell00 トリップアドバイザー認証口コミ

Room was a good size, great views, bed was a bit hard. Facilities were great and location is fantastic. Was in attendance for a conference and even though they were doing renovations to a lot of their rooms it did not impact our stay. Utilised the WiFi for about 6 hours one day without issue or additional charge which was greatly appreciated

Hi Adrian, thanks for the review and feedback from your stay with us. It is great to hear this was a success and you enjoyed the conference.

との提携 TripAdvisor

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周辺の他の施設

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。