Mantra Lake Tekapo 4 stelle

Giudizio clienti (Valutazione ALL) 4.5/5 366 recensioni

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Mantra Lake Tekapo - Image 1
Mantra Lake Tekapo - Image 2
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Mantra Lake Tekapo - Image 4
1 Beauchamp Place, 7999 LAGO TEKAPO, Nuova Zelanda

Descrizione

I plus dell'hotel

  • Situato a breve distanza a piedi dalla chiesa del Buon Pastore

  • A 7-10 minuti a piedi dal centro città

  • A 2 minuti a piedi dalla riva del lago

  • Piscina e spa in loco

  • Spaziose casette a schiera completamente indipendenti

Le nostre sistemazioni

Posizione dell'hotel

Mantra Lake Tekapo

1 Beauchamp Place
7999 LAGO TEKAPO
Nuova Zelanda

Coordinate GPS:-44.006986, 170.485883

Telefono
Fax +64 3 680 6889

Accesso e trasporti

Servizi alberghieri

Check-in dalle - Check-out fino alle

In sede
  • Piscina
  • Parcheggio
  • Animali non ammessi
  • Wifi
  • Proprietà 100% non fumatori

Piscina

Sink into the hot tub overlooking the snow-capped mountains of the Southern Alps. During summer, cool off in the pool and relax in the New Zealand sunshine.

Le recensioni dei nostri clienti

Le recensioni dei nostri clienti

Recensioni certificate al 100% lasciate da ospiti che hanno realmente soggiornato presso le nostre strutture

Per saperne di più

Valutazione ALL  4.5/5  366 recensioni

Giudizio TripAdvisor  4.0/5  669 recensioni

Warm, spacious, clean and comfortable apartment with a wonderful view.

Punteggio Tripadvisor 4.0/5

snochaser Recensione certificata TripAdvisor

This is a warm, spacious, clean and comfortable apartment, with a wonderful view and equipped with most things you need. There is even a garage that will accommodate a medium sized car which is a bonus. We have stayed here a few times over the years and sadly each time we come it has worn out a bit more, it is definitely time for a refresh and upgrade. These apartments are not a cheap option and sadly many things are wearing out and, in some cases, don't work or are dangerous. It is looking very tired, and not really worth the high price. The lock on the bathroom door does not work, the basin is badly cracked and missing part of the tap. The plates are all miss matched and there is only 4 of each item, so if you want to use a bowl for dinner and then dessert you must wash the plates between courses. You are expected to turn the dishwasher on upon departure but as they don't replenish the powder during your stay there was no powder to use. Towels are not replaced and there are not enough rails to dry them on in the bathroom between uses. Quilts were badly stained with what looked like food or worse... These are minor inconveniences; however, the most troubling aspect was the plug used on the heater in the living room. It is not sufficient for the capacity of the heater and consequently heats up to a dangerous level when in use which has resulted in the plug melting and burning and if used would be a fire hazard. We made sure it was unplugged and not used during our stay. Finally, when booking on the Accor website a welcome drink was promised, however upon checking at the hotel they knew nothing about welcome drinks or any Accor plus gold privileges. Certainly not the service we have come to expect from Accor properties.

Lack of empathy from management - buyer beware

Punteggio Tripadvisor 1.0/5

Guide257536 Recensione certificata TripAdvisor

We booked a one night stay via Expedia and accidently selected the wrong night. Despite trying to immediately contact the hotel to rectify the situation we were unable to talk to somebody until the following day. The manager refused to re-book our accommodation to the following night and held tight to the full fee. It was a simple mistake which we owned but they showed no empathy in assisting with a re-book and greedily took the full fee for us not staying at the hotel. I feel this was very poor behaviour, not very understanding and obviously profit driven.

Dear Guide257536, Thank you for taking the time to tell us about your experience at the Mantra Lake Tekapo. I am sorry to hear about your experience and I can completely understand your frustration. However, since your booking was made through Expedia, we were unable to make any changes to it directly, hence the staff member you spoke to you on that weekend advised you to reach out to Expedia and request the desired changes. The staff member also advised you that we have no issues accepting a different date, but the changes must come through the travel agent and in this case, it would have been Expedia. This is a standard practice throughout the industry therefore even if we try the system doesn't allow us to change the dates directly on our side. Once you contact the travel agent, they will then contact us to see if we are ok with the changes and we always approve it subject to availability. Mr Admas, we understand that changes in plan do happen and sometimes we do make mistakes with dates, and we would always try our best to come up with best possible solution for our guests. Please do not hesitate to reach out to me directly if you wish to discuss it further or if I can be any further assistance. Sincerely Hotel Manager

A wonderful accommodation experience that exceeded our expectations.

Punteggio Tripadvisor 5.0/5

Rod T Recensione certificata TripAdvisor

We had a wonderful stay at the Mantra Lake Tekapo in a 1 bedroom apartment. When we arrived we were warmly greeted by the manager Yusef who had the apartment ready for us and also offered discounted rates to multiple local attractions which was great. He also helped us with providing information and maps for the various local attractions which was very useful. We then went to our apartment which far exceeded our expectations. There was an automatic garage, washing machine with detergent supplied, a lovely front and back patio. The lounge room, dining and kitchen were huge and fully equiped. In particular the lounge room was a standout with the large comfy leather couches and the fireplace that we used every night that we stayed there. The bedroom was also large with a huge walk in wardrobe with plenty of room to store everything. The bed was very comfortable and cloud-like, the room heater had the bedroom nice and toasty warm during the 0-1 degree nights. But what really impressed us was the bathroom. The shower was large with great water pressure and shampoo, conditioner and bodywash supplied but it was the heated floor tiles that blew us away. Expecting to step onto cold tiles but instead having these lovely warm tiles in the morning and at night when we knew it was freezing outside felt quite luxurious and special. The whole apartment was clean, spotless and well maintained and we didn't expect a turndown service either which was a pleasant surprise. The wi-fi was also very fast and we streamed tv shows and movies while lying on the comfy leather lounges in front of the fireplace in the evenings. Location-wise, you couldn't ask for better. The Mantra is literally located just on the outskirts of Tepako town so you are away from the tourists. shops and hostel. However, it is a 4 minute walk to the town via a footbridge right behind the Mantra apartments as well as and the Church of the Good Shephard. Driving to town is only 3 minutes, 4 minutes to the Four Square Supermarket and 7 minutes to get to Tekapo Springs. So thank you to Yusef and the Mantra Lake Tekapo for a wonderful stay. We highly recommend staying here.

Dear rodt988, Thank you very much for choosing Mantra Lake Tekapo for your recent stay and for taking the time to leave a review of your experience. We are pleased to hear that you had a wonderful stay with us. We appreciate your valuable feedback and look forward to welcoming you again in future. Sincerely Hotel Manager

Lovely place to stay with a great on site manager.

Punteggio Tripadvisor 5.0/5

karren61 In famiglia - Recensione certificata TripAdvisor

Gorgeous accommodation. Very spacious with everything you need including a laundry! Lovely courtyard and cosy log fire. Wouldn’t hesitate to stay again. Very helpful reception. A very nice place to stay we felt totally at home. Although it’s at the far end of “ town”

Dear Karren61, Thank you very much for choosing Mantra Lake Tekapo for your recent stay and for taking the time to leave a review of your experience. We are pleased to hear that you enjoyed your stay with us. We appreciate your valuable feedback and look forward to welcoming you again in future. Sincerely, Hotel Manager Mantra Lake Tekapo

スタッフの対応がとても良く快適でした。

Punteggio Tripadvisor 5.0/5

Travel26027286700 Recensione certificata TripAdvisor

到着予定時間を大幅に過ぎてしまう事になり、すぐに過ぎてしまう事を連絡をしたら、受付の方がすぐに対応してくれて、受付時間外受取の鍵付きロッカーから宿泊キーと注意書きを取り無事宿泊出来ました。 また、チェックアウトも早い時間だったので、どうしようかと思ったら、 木箱にそのまま部屋のキーを入れれば大丈夫とのことで、チェックインもチェックアウトもとても快適でした。 部屋も2階建てで広く、オーブンもお皿も揃ってるので、近くのスーパーで買って来て作るのにとても快適でした。 また機会があったら利用したいと思いました。

In collaborazione con TripAdvisor

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