Mantra Frangipani Broome 4 stars

Customer review rating (ALL Rating) 4.4/5 392 reviews

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Description

Hotel extras

  • Feel reassured with access to AXA medical teleconsultation free of charge

  • Spacious resort style apartments

  • Outdoor showers

  • Two heated pool

  • Self-contained apartments

Our accommodation(s)

Hotel location

Mantra Frangipani Broome

15 Millington Road
6726 BROOME
Australia

GPS:-17.923119, 122.217981

Hotel services

Check-in from - Check out up to

On site
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  392 reviews

TripAdvisor Rating  4.5/5  1,033 reviews

Certificate of excellence 2024

Good location, lovely staff, average accommodation

Customer review rating 2.5/5

Anonymous Families - Confirmed reviews ALL

Microwave was so rusty we didn't want to use it Dishwasher stunk to the point it wasn't usable (also found a cockroach in there whilst trying to clean it) BBQ only worked on the first day, but was fixed within a day of letting reception know 👍🏼 Accommodation was aging and could do with a refresh, especially for the price we paid Other issues which could not be helped, ie our original accommodation was not able to be used so our family was split over 2 different apartments. Main pool was not able to be used for our entire stay.

Dear Callum, Thank you for taking the time to provide such detailed feedback. While I’m pleased to hear that our location and staff were highlights of your stay, I sincerely apologize for the various maintenance issues you encountered during your time with us. We’ve taken note of your concerns regarding the microwave, dishwasher, and BBQ, and I’m glad that our team acted quickly to resolve some of these issues. Please be assured that we’re reviewing all points raised to prevent these problems from happening again, and we will be prioritising improvements to the accommodation. It’s unfortunate that the pool closure and the split accommodations affected your experience, and I appreciate your understanding in light of the circumstances. I will also pass your kind words to the team. Thank you again for your feedback. We hope to have the chance to welcome you and your family back to a better experience in the future. Best regards, Melissa - General Manager & The Frangipani Team

Gr8 location, friendly staff

Customer review rating 5.0/5

Justin M. Families - Confirmed reviews ALL

Perfect greeting on arrival. Unit clean & tidy

Dear Justin, Thank you for your wonderful review! We're thrilled to hear you enjoyed the great location and had such a positive arrival experience. It's great to know our team made a solid contribution to your stay. We look forward to welcoming you back for another great experience! Best regards, Melissa General Manager

Good stay

Customer review rating 3.5/5

Greg Families - Confirmed reviews ALL

overall good time

Dear Greg, Thank you for your feedback and for sharing your thoughts on your stay. We're glad you had a good time overall! We appreciate your suggestions regarding the WiFi setup and the reception desk. Improving connectivity is something we’ll certainly explore to make things more seamless for future stays. We hope to welcome you back soon for an even better experience! Best regards, Melissa General Manager

quiet and comfortable

Customer review rating 4.5/5

Grace M. Business - Confirmed reviews ALL

welcoming and accommodating staff close to beach room was a bit dark

Dear Grace, Thank you for your kind review. We’re delighted you enjoyed the quiet and comfortable atmosphere, and it’s great to hear our staff made you feel welcome. I appreciate your feedback about the room lighting and will look into ways to improve this. We hope to welcome you back soon! Best regards, Melissa General Manager

No cleaning & no service no internet.

Customer review rating 0.5/5

F O. Couples - Confirmed reviews ALL

Room not clean, no facilities. Reception unhelpful & argumentative.

Dear Francis, Thank you for your feedback. I’m sorry to hear that your stay did not meet your expectations. We do not advertise that we have an on-site restaurant, which is why food is not provided at the hotel. It might be helpful to review our amenities before booking to ensure they align with your needs and preferences. I also apologise for the issues with cleanliness and service. Your comments have been noted, and we will work on addressing these concerns. Thank you for bringing this to our attention. Best regards, Melissa General Manager

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Other web-users rate our hotel

  • 145 reviews 8.9/10 Location
  • 412 reviews 7.7/10 Room
  • 207 reviews 8.1/10 Service
  • 10 reviews 0.2/10 WiFi
  • 130 reviews 7.9/10 Pool
  • 118 reviews 5.7/10 Cleanliness
  • 44 reviews 3.7/10 Food
  • 6 reviews 0/10 Breakfast

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