Hi Ian, Thank you for your wonderful review. We are so pleased to hear everything was perfect and that you considered your stay the best in Broome. We really appreciate you taking the time to share your experience. Best wishes, Melissa General Manager

Hi Marianne, Thank you for your lovely review. It is wonderful to hear you enjoyed the peaceful tropical setting and found our team so helpful. I will also make sure your kind comments about our front desk team are shared. We are so pleased you had such a relaxing stay. Best wishes, Melissa General Manager

Hi Sharon, Thank you for your feedback. I was very concerned to read that the kitchen bin was full on arrival and that the bathroom and toilet floors were not properly cleaned. This is certainly not the condition we expect an apartment to be presented in, and we will be investigating this with our housekeeping team. Our outdoor showers are a distinctive feature of the apartments and are shown in our accommodation information and imagery prior to booking. I am sorry, however, that your mother did not feel comfortable using the shower and that your concerns were not handled with the sensitivity they deserved. Thank you for bringing these matters to our attention. Best wishes, Melissa General Manager

Hi Lindsay, Thank you for your lovely review. It is great to hear you enjoyed the spacious apartment, outdoor BBQ, peaceful setting and friendly service from our team. We also appreciate your feedback regarding WiFi speed and will continue reviewing connection performance across the resort. Best wishes, Melissa General Manager

Hi Louise, Thank you for your wonderful review. It is lovely to hear you enjoyed the apartment and loved your stay with us. We really appreciate you taking the time to share your experience. Best wishes, Melissa General Manager

Hi Kieren, Thank you for your wonderful review. It is great to hear you enjoyed the spacious room, quiet location and easy access to Cable Beach. We really appreciate you taking the time to share your experience. Best wishes, Melissa General Manager

Hi Dean, Thank you for your lovely review and for choosing to stay with us again. It is great to hear you enjoyed the spacious room, gardens, pools and outdoor shower. We also appreciate your suggestion for additional sun lounges and will keep this in mind for future improvements. Best wishes, Melissa General Manager

Hi Donna, Thank you for your lovely review. It is wonderful to hear you and your parents enjoyed the well appointed rooms, tropical grounds and friendly service from our team. I am sorry, however, that you found dirty dishes and dusty floors in the apartment. We appreciate you bringing this to our attention and will review these areas with our housekeeping team and include them in our room presentation audits. It is also lovely to hear our reception and housekeeping teams made such a positive impression, and that the frogs and occasional lizard added a little Broome character to the outdoor shower experience. Best wishes, Melissa General Manager

Dear Danielle, Thank you so much for your wonderful review and perfect score! We’re delighted to hear that you enjoyed your stay with us, especially our unique outdoor shower! It’s certainly one of the special features of our apartments, and we’re so pleased you loved the experience. We also truly appreciate your fantastic ratings for our team, accommodation and facilities. Thank you again for choosing to stay with us and for being a valued ALL Accor and Accor Vacation Club member. We look forward to welcoming you back for another lovely stay in Broome! Kind regards, Miya – Assistant Manager

Dear Marilyn, Thank you so much for your wonderful review and perfect score! We’re delighted to hear that you and your friends had such an enjoyable stay with us. It’s lovely to know that you found your apartment clean, comfortable and well equipped with everything you needed. We especially appreciate your kind words about our reception team. We’ll be sure to pass on your lovely feedback to the ladies, as they will be thrilled to hear it! Thank you also for recognising our sustainability efforts and for recommending us to other travellers. We truly appreciate your support and hope to welcome you back for another wonderful stay in Broome! Kind regards, Miya – Assistant Manager

Dear Wendy, Thank you so much for your wonderful review and perfect score! We’re delighted to hear that you enjoyed your five-night stay with us, especially the outdoor showers and your private BBQ area. It’s also lovely to know that you appreciated the little extras we provide, such as mosquito spray and coils, to make your stay more comfortable. We appreciate your suggestion about keeping the swimming pools open a little later in the evening and will keep this in mind when reviewing our pool operating hours. Thank you again for choosing to stay with us and for being a valued ALL Accor member. We hope to welcome you back for another relaxing holiday in Broome! Kind regards, Miya – Assistant Manager

Dear Suzanne, Thank you so much for your lovely review! We’re delighted to hear that you had such a comfortable and relaxing stay with us. It’s wonderful to know that you enjoyed the peaceful atmosphere near our smaller pool, the well-equipped apartment and our convenient location with the bus stop right outside. We especially loved hearing about your experience showering under the stars! It really is something special about staying in Broome, and we’re so pleased you enjoyed it. Thank you also for your kind words about our friendly team and for recommending us. We truly appreciate your feedback and hope to welcome you back for another wonderful stay in Broome! Kind regards, Miya – Assistant Manager

Dear David, Thank you so much for your lovely review! We’re delighted to hear that you and your family had such a comfortable stay and enjoyed our spacious apartments and two swimming pools. It’s also wonderful to know that you appreciated the hard work of our team. Your kind words mean a lot to us. We appreciate your comments regarding the outdoor shower. While it is a unique feature that many guests enjoy, we understand that it may be less convenient during rainy weather or on particularly hot days. Thank you also for your thoughtful feedback about recycling. We’re pleased that you made use of our recycling facilities, and we agree that clearer information for guests would be helpful. This is something we can look at improving. Thank you again for choosing to stay with us and for being a valued ALL Accor Gold member. We hope to welcome you and your family back for another wonderful stay in Broome! Kind regards, Miya – Assistant Manager

Dear Jason, Thank you so much for your lovely review! We’re delighted to hear that you enjoyed your stay, our convenient location and the facilities. It’s also wonderful to know that you found everything neat and tidy and our team friendly and helpful. We appreciate you bringing the issues with the room safe and cracked fridge shelving to our attention. We’re sorry for these inconveniences and will share your feedback with our maintenance team to have them looked into. Thank you again for choosing to stay with us and for being a valued ALL Accor Gold and Accor Vacation Club member. It’s lovely to hear that you would stay with us again, and we look forward to welcoming you back to Broome! Kind regards, Miya – Assistant Manager

Dear Brent, Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed our convenient location, spacious apartments and facilities. It’s lovely to know that you made the most of the private BBQ and outdoor lounge area, which are perfect for relaxing after a day exploring Broome. We’re also very pleased to see your fantastic ratings for our team and sustainability efforts. Your kind feedback means a lot to us. Thank you again for choosing to stay with us and for being a valued ALL Accor member. We look forward to welcoming you back for another relaxing stay in Broome! Kind regards, Miya – Assistant Manager

Dear Gary, Thank you so much for your lovely review! We’re delighted to hear that you enjoyed the peaceful atmosphere, spacious apartment and well-maintained tropical gardens. It’s also wonderful to know that you appreciated the outdoor shower, comfortable cooling and the cleanliness of your apartment throughout your stay. We’re sorry to hear about the refrigerator freezing your food, even on the lowest setting. We appreciate you bringing this to our attention and will share your feedback with our maintenance team. We also appreciate your comments regarding the WiFi speed, as this is an area we are looking to improve. Thank you again for choosing to stay with us and for being a valued ALL Accor member. We hope to welcome you back for another relaxing stay in Broome! Kind regards, Miya – Assistant Manager

Dear Sharyn, Thank you for taking the time to share your detailed feedback with us. We’re truly sorry for the disappointment and inconvenience you and your mother experienced during your stay. We completely understand your frustration, especially as you had requested twin beds well in advance and followed up with our team to confirm the arrangement. You should have been given clear and accurate information before your arrival so that you could make alternative arrangements if needed. We also sincerely apologise for the long wait for the rollaway bed and the discomfort this caused during your one-night stay. This is certainly not the experience we want for our guests, particularly after a long day of travelling. Your feedback highlights an important communication issue, and we will review how bedding requests are communicated and confirmed with our guests to avoid similar situations in the future. On a positive note, we’re pleased to hear that you found the apartment clean, appreciated our complimentary chilled water station and received friendly and helpful service from our receptionist. We will be sure to share your kind words with our team. Thank you again for your continued loyalty as an ALL Accor Gold and Accor Vacation Club member. We sincerely regret that your first visit to our property did not meet your expectations and hope we have the opportunity to provide you with a much better experience in the future. Kind regards, Miya – Assistant Manager

Dear Shelley, Thank you so much for your wonderful review and perfect score! We’re delighted to hear that you and your family enjoyed our spacious, well-equipped apartments, unique outdoor shower and swimming pool. It’s also lovely to know that our convenient location and the bus stop right outside made exploring Broome easier for you. We appreciate your suggestion regarding opening the pool earlier at 7 am and will keep this in mind when reviewing our pool operating hours. Thank you again for choosing to stay with us and for being a valued ALL Accor and Accor Vacation Club member. We look forward to welcoming you and your family back for another lovely stay in Broome! Kind regards, Miya – Assistant Manager

Dear Nicola, Thank you so much for your beautiful review and perfect score! After such a challenging year, we’re truly happy to hear that your stay with us provided the comfort and relaxation you needed. It means a lot to know that you enjoyed your apartment, comfortable bed, outdoor shower and all the little conveniences that helped make your stay special. We’re also pleased that you appreciated our recycling initiatives. Thank you for recognising our efforts towards sustainability. We appreciate your feedback regarding the WiFi speed and will keep this in mind as we continue working on improvements. Thank you again for choosing to stay with us and for being a valued ALL Accor and Accor Vacation Club member. We wish you all the very best and hope to welcome you back for another peaceful and relaxing stay in Broome. Kind regards, Miya – Assistant Manager