Dear Jason, Thank you so much for your lovely review! We’re delighted to hear that you enjoyed your stay, our convenient location and the facilities. It’s also wonderful to know that you found everything neat and tidy and our team friendly and helpful. We appreciate you bringing the issues with the room safe and cracked fridge shelving to our attention. We’re sorry for these inconveniences and will share your feedback with our maintenance team to have them looked into. Thank you again for choosing to stay with us and for being a valued ALL Accor Gold and Accor Vacation Club member. It’s lovely to hear that you would stay with us again, and we look forward to welcoming you back to Broome! Kind regards, Miya – Assistant Manager

Dear Brent, Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed our convenient location, spacious apartments and facilities. It’s lovely to know that you made the most of the private BBQ and outdoor lounge area, which are perfect for relaxing after a day exploring Broome. We’re also very pleased to see your fantastic ratings for our team and sustainability efforts. Your kind feedback means a lot to us. Thank you again for choosing to stay with us and for being a valued ALL Accor member. We look forward to welcoming you back for another relaxing stay in Broome! Kind regards, Miya – Assistant Manager

Dear Gary, Thank you so much for your lovely review! We’re delighted to hear that you enjoyed the peaceful atmosphere, spacious apartment and well-maintained tropical gardens. It’s also wonderful to know that you appreciated the outdoor shower, comfortable cooling and the cleanliness of your apartment throughout your stay. We’re sorry to hear about the refrigerator freezing your food, even on the lowest setting. We appreciate you bringing this to our attention and will share your feedback with our maintenance team. We also appreciate your comments regarding the WiFi speed, as this is an area we are looking to improve. Thank you again for choosing to stay with us and for being a valued ALL Accor member. We hope to welcome you back for another relaxing stay in Broome! Kind regards, Miya – Assistant Manager

Dear Sharyn, Thank you for taking the time to share your detailed feedback with us. We’re truly sorry for the disappointment and inconvenience you and your mother experienced during your stay. We completely understand your frustration, especially as you had requested twin beds well in advance and followed up with our team to confirm the arrangement. You should have been given clear and accurate information before your arrival so that you could make alternative arrangements if needed. We also sincerely apologise for the long wait for the rollaway bed and the discomfort this caused during your one-night stay. This is certainly not the experience we want for our guests, particularly after a long day of travelling. Your feedback highlights an important communication issue, and we will review how bedding requests are communicated and confirmed with our guests to avoid similar situations in the future. On a positive note, we’re pleased to hear that you found the apartment clean, appreciated our complimentary chilled water station and received friendly and helpful service from our receptionist. We will be sure to share your kind words with our team. Thank you again for your continued loyalty as an ALL Accor Gold and Accor Vacation Club member. We sincerely regret that your first visit to our property did not meet your expectations and hope we have the opportunity to provide you with a much better experience in the future. Kind regards, Miya – Assistant Manager

Dear Shelley, Thank you so much for your wonderful review and perfect score! We’re delighted to hear that you and your family enjoyed our spacious, well-equipped apartments, unique outdoor shower and swimming pool. It’s also lovely to know that our convenient location and the bus stop right outside made exploring Broome easier for you. We appreciate your suggestion regarding opening the pool earlier at 7 am and will keep this in mind when reviewing our pool operating hours. Thank you again for choosing to stay with us and for being a valued ALL Accor and Accor Vacation Club member. We look forward to welcoming you and your family back for another lovely stay in Broome! Kind regards, Miya – Assistant Manager

Dear Nicola, Thank you so much for your beautiful review and perfect score! After such a challenging year, we’re truly happy to hear that your stay with us provided the comfort and relaxation you needed. It means a lot to know that you enjoyed your apartment, comfortable bed, outdoor shower and all the little conveniences that helped make your stay special. We’re also pleased that you appreciated our recycling initiatives. Thank you for recognising our efforts towards sustainability. We appreciate your feedback regarding the WiFi speed and will keep this in mind as we continue working on improvements. Thank you again for choosing to stay with us and for being a valued ALL Accor and Accor Vacation Club member. We wish you all the very best and hope to welcome you back for another peaceful and relaxing stay in Broome. Kind regards, Miya – Assistant Manager

Dear Michelle, Thank you for taking the time to share your detailed feedback. We’re very sorry to hear that your stay did not meet your expectations. We understand your disappointment regarding the price matching request and apologise that the explanation provided was not helpful. We also sincerely apologise for the confusion surrounding your housekeeping service and, particularly, for the dirty linen and rubbish being left outside your apartment. This is certainly not the standard we expect, and you should not have had to attend to these matters yourself. We will address this with our housekeeping team. We’re also sorry that the bed was uncomfortable, the sheets did not fit properly, and the broken sprinklers caused inconvenience during your stay. Your comments will be shared with our housekeeping and maintenance teams for further attention. On a positive note, we’re pleased to hear that you found our staff friendly and polite, despite the issues you experienced. Thank you again for bringing these concerns to our attention. We truly appreciate your feedback and regret that we were unable to provide the comfortable and enjoyable stay you had hoped for. Kind regards, Miya – Assistant Manager

Dear Carolyn, Thank you so much for sharing your lovely feedback! After 11 days of camping, we’re so happy that you could enjoy some extra comfort and relaxation with us! It’s wonderful to hear that you loved the spacious apartment, the convenience of having your own kitchen and, of course, our unique outdoor shower. We truly appreciate your kind ratings and are delighted that you had such an enjoyable stay. Thank you again for choosing to stay with us and for being a valued ALL Accor Gold and Accor Vacation Club member. We hope to welcome you back for another relaxing getaway in Broome! Kind regards, Miya – Assistant Manager

Dear Janina, Thank you for taking the time to share your detailed feedback. We’re very sorry to hear that your stay did not meet your expectations. The cleanliness issues you mentioned, particularly the dusty ceiling fans, kitchen areas and outdoor shower, are certainly not the standards we aim to provide. We sincerely apologise for the disappointment and discomfort this caused. We’re also sorry about the maintenance issues in your apartment, including the TV, telephone and bathroom door handle, as well as your experience with the pool facilities and WiFi. Your comments will be shared with our housekeeping and maintenance teams for further attention. It is equally disappointing to hear that you did not feel well supported by our reception team. We understand that clearer information at check-in and better responses to your concerns would have made a difference to your stay. We will address this feedback with our team. Thank you again for bringing these matters to our attention. We truly value your feedback and are sorry that we fell short of providing the comfortable and enjoyable experience you deserved. Kind regards, Miya – Assistant Manager

Dear Amalie, Thank you so much for taking the time to share your lovely feedback! We’re delighted to hear that you had a relaxing few days with us and enjoyed spending time by the pool. It’s wonderful to know that you found your apartment clean, comfortable and well equipped with everything you needed for your stay. We truly appreciate your kind ratings across all areas and your continued support as a valued ALL Accor and Accor Vacation Club member. Thank you again for choosing to stay with us. We hope to welcome you back for another relaxing getaway in Broome! Kind regards, Miya – Assistant Manager

Dear Jo, Thank you so much for your wonderful review and perfect score! We’re delighted to hear how much you enjoy staying with us and that our spacious, well-equipped apartments provide everything you need for a comfortable stay while working in Broome. It’s especially lovely to hear your kind words about our reception team and that any issues are always handled promptly. We truly appreciate you recommending us to your colleagues and others visiting Broome. We also appreciate your feedback regarding price matching and ALL member benefits, and understand your disappointment. Your comments are valuable to us as we continue looking for ways to improve our guest experience. Thank you again for your continued support as a valued ALL Accor Silver and Accor Vacation Club member. We look forward to welcoming you back on your next visit to Broome! Kind regards, Miya – Assistant Manager

Dear Fabian, Thank you for taking the time to share your lovely feedback. We’re pleased to hear that you enjoyed your stay with us and that our team was able to assist when you experienced an issue with the safe. It’s especially wonderful to hear your kind words about Simon and Melissa, and we’re so glad Melissa was able to help you get to the airport on time. I’ll be sure to pass on your appreciation to them both. We understand that having a restaurant on-site would have been more convenient, and we also apologise for the incorrect information provided regarding the coffee machine. Thank you again for choosing to stay with us. We hope to welcome you back to Broome for another enjoyable stay! Kind regards, Miya – Assistant Manager

Dear Garry, Thank you so much for taking the time to share your lovely feedback. We’re delighted to hear that you enjoyed your seven-night stay and found your apartment clean, comfortable and well equipped. It’s especially wonderful to hear your kind words about our team, particularly the assistance you received with your booking and ALL points, as well as recommendations on things to do around Broome. I’ll be sure to share your appreciation with everyone. We also appreciate your suggestion regarding the low lounge in Unit 12. We understand how this could be uncomfortable, particularly for older guests, and will take your feedback into consideration for future improvements. Thank you again for your continued support as a valued ALL Accor Gold and Accor Vacation Club member. We’re so pleased to hear that you plan to return, and we look forward to welcoming you back on your next visit to Broome! Kind regards, Miya – Assistant Manager

Dear Maripet, Thank you for taking the time to share your feedback. We’re pleased to hear that you found our front desk team friendly and helpful, and we appreciate your kind comments about the team member who assisted you during check-in. We’re very sorry to hear about your stressful experience with the taxi service. We understand how upsetting it must have been when your pre-booked taxi did not arrive, especially when you had an important appointment to attend. Unfortunately, local taxi services are outside our control, but we certainly understand your frustration and disappointment. Thank you again for choosing to stay with us and for being a valued ALL Accor Gold member. We truly appreciate your feedback and hope your next visit to Broome will be a much smoother experience. Kind regards, Miya – Assistant Manager

Dear Greer, Thank you so much for sharing another lovely review and for your perfect score! We’re so happy to hear that you loved your stay and found our property peaceful, comfortable and secure. It’s also wonderful to know that our convenient location and the bus stop right outside made exploring Broome easier for you. Your kind words and continued support mean a lot to our team. We’re delighted that you had such a positive experience and hope to welcome you back for another wonderful stay in Broome! Kind regards, Miya – Assistant Manager

Dear Greer, Thank you so much for your wonderful review and perfect score! We’re delighted to hear that you had such a fantastic stay and found your apartment comfortable and our location convenient. It’s lovely to know that having the bus stop right outside made it easy for you to explore everything Broome has to offer. We truly appreciate your kind feedback and wonderful ratings across all areas of your stay. Thank you again for choosing to stay with us. We hope to welcome you back for another lovely stay in Broome! Kind regards, Miya – Assistant Manager

Dear David, Thank you so much for your wonderful review and perfect score! We’re delighted to hear that you had such a comfortable stay and found everything you needed in your apartment. It’s also lovely to know that the bus stop right outside our property made getting around Broome more convenient for you. We truly appreciate your kind ratings across all areas and your continued support as a valued ALL Accor Gold and Accor Vacation Club member. Thank you again for choosing to stay with us. We look forward to welcoming you back for another wonderful stay in Broome! Kind regards, Miya – Assistant Manager

Dear Suzanne, Thank you for taking the time to share your detailed feedback. We’re delighted to hear that you enjoyed our spacious apartments, tropical grounds and outdoor shower, even during your short stay. It’s lovely to know that you found our facilities well suited for a relaxing holiday in Broome. We’re sorry to hear that the floors in your apartment were not cleaned to our usual standards. We appreciate you bringing this to our attention and will share your feedback with our housekeeping team to ensure we improve in this area. Thank you again for choosing to stay with us and for being a valued ALL Accor member. We hope to welcome you back for a longer and more comfortable stay in the future. Kind regards, Miya – Assistant Manager