Mantra Frangipani Broome 4 stars

Dear Elise, Thank you for your feedback and for choosing to stay with us. We’re glad you enjoyed the location, and we appreciate your comments regarding the condition of the resort and your room. We acknowledge that some of our apartments are showing signs of age, and we’ve recently begun an assessment process to plan future upgrades across the property. I\'m sorry to hear your experience with room cleanliness and facilities did not meet expectations. We’ll ensure your comments are shared with our team for immediate review and improvement. Thank you again for your valuable insights – they help us continue to improve. Kind regards, Melissa – General Manager

Thank you, Shaane, for your lovely feedback! We\'re so glad you and your family had a great stay with us. We appreciate your perfect scores and will look into how we can improve your check-out experience. Hope to welcome you back again soon! Warm regards, Miya – Assistant Manager

Dear Linda, Thank you for your kind words and for taking the time to leave a review. We’re so glad to hear you had a comfortable and pleasant stay with us. It’s always a pleasure welcoming guests like yourself, and we hope to have the opportunity to welcome you back again soon for another relaxing visit to Broome. Warm regards, Melissa – General Manager

Dear M., Thank you for your recent stay and for taking the time to share your feedback. We’re pleased to hear the room layout was convenient for your work needs, and that you found our location to be a good base during your time in Broome. I’m sorry to hear about the noise from neighbouring rooms and the missing iron — this isn’t the experience we aim to provide, and I’ve raised this with the team so we can better anticipate and respond to guest needs in the future. We also appreciate your feedback on the Wi-Fi consistency. We’re working with our provider to improve service, particularly during peak times. Thanks again for choosing to stay with us, and I hope we have the opportunity to welcome you back for a more seamless experience next time. Warm regards, Melissa – General Manager

Dear Janelle, Thank you for sharing your feedback. I\'m sorry to hear about the cleanliness of the floors in your apartment – this certainly isn’t the standard we aim to provide, and I understand how frustrating that must have been, especially after requesting additional cleaning. Please know your comments have been shared with our Housekeeping team for immediate follow-up and improvement. We’ll also review our room inspection processes to ensure this doesn’t happen again. On a positive note, I’m glad you found the rest of your stay enjoyable and appreciated the resort atmosphere. We’d love the opportunity to welcome you back for a more seamless experience next time. Warm regards, Melissa – General Manager