Mantra Ettalong Beach 4 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.3/5 Отзывов: 2 326

Mantra Ettalong Beach - Image 1
Mantra Ettalong Beach - Image 2
Mantra Ettalong Beach - Image 3
Mantra Ettalong Beach - Image 4
53 The Esplanade, 2257 ETTALONG, Австралия

Описание

Особенности отеля

  • All rooms with baths and private balconies.

  • Resort-style pool

  • Ettalong Diggers adjoining the resort, with restaurant, bar and gaming facilities.

  • Premium meeting and function facilities for up to 700 attendees.

  • Complimentary parking available.

Наши номера

Расположение отеля

Mantra Ettalong Beach

53 The Esplanade
2257 ETTALONG
Австралия

GPS:-33.514848, 151.334722

Телефон
Факс +61 2 4344 8800

Доступ и транспорт

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

При отеле
  • Бассейн
  • Парковка
  • Домашние животные не допускаются
  • Трансфер
  • Доступ на инвалидном кресле
  • Wi-Fi
  • Кондиционер
  • Курение на территории отеля запрещено

Бассейн

A resort-style pool is located onsite for your enjoyment.

Отзывы наших гостей

Отзывы наших гостей

Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.3/5  Отзывов: 2 326

Рейтинг TripAdvisor  3.8/5  Отзывов: 3 558

Central to everything

Примечание: Tripadvisor 5.0/5

Michael S Реальные отзывы TripAdvisor

Wonderfully relaxing experience. Super Nice and central to everything. Undercover parking. Great staff. Nice all round.

Disappointing Anniversary Stay

Примечание: Tripadvisor 2.0/5

Alycoll Реальные отзывы TripAdvisor

We booked a Deluxe Ocean View Suite at Mantra Ettalong Beach to celebrate our anniversary, and even called ahead to confirm we’d have a beautiful ocean view on a higher floor. Unfortunately, our experience didn’t match what was promised or paid for. Arriving at reception, we were told that the room we were meant to have is no longer available. The room we received was tired and dated, with two single beds pushed together instead of a king. The bathroom was disappointing, with mould in the shower and an old spa bath that was high and awkward to step into. Not a deluxe ocean view suite. The “ocean view” was more of a pool view on a lower level, where we could clearly hear conversations from the pool area, which made it feel far from private or special. Definitely not a room suited for a celebration. There was minimal acknowledgment of our anniversary, just drink vouchers for the club next door that didn’t cover basic drinks. Had we got the room we were promised, I would have rated much better. Overall, a disappointing stay that didn’t match the price or promises. We won’t stay here again.

High cost for shabby

Примечание: Tripadvisor 3.0/5

Coral-Lee S Couples - Реальные отзывы TripAdvisor

Given it was a long weekend it was premium cost for two nights…$800 for 2 nights…great location but our room was shabby …stained carpet, tiny tv, mould in the bathroom, our deck furniture couldn’t have been more unwelcoming

Hi Coral-Lee, Thank you for sharing your feedback. We’re sorry to hear that your room didn’t meet expectations, especially with the bathroom, carpet, TV, and deck furniture. We really appreciate you letting us know, as it helps us improve the experience for future guests. We’re glad you enjoyed the location, and hope your next stay is much more comfortable.

Convenient location

Примечание: Tripadvisor 2.0/5

Stephanie G Реальные отзывы TripAdvisor

The only good thing about this Mantra is the location - it is close to a beautiful beach and good cafes and restaurants. However the rooms are outdated and need renovating. We were told we had a King and a Queen and instead we were given a King and two singles. There were bugs in the kitchen and the air con made a loud clicking noise throughout the night until we turned it off. Additionally the pool isn’t heated which made it unsuitable for children.

Hi, Thank you for your comments. It’s wonderful to hear you enjoyed the beach and local area, though we’re sorry that your room and some of the facilities didn’t meet your expectations. We appreciate you sharing your experience, as it helps us identify where improvements can be made. We hope to provide a much better stay next time.

Charged without staying and no consideration of loyalty and future stay!

Примечание: Tripadvisor 1.0/5

Sarah S Реальные отзывы TripAdvisor

Requested a change in dates through accor reservations, this was not actioned. We were then charged the full amount $951!! Even though we didn't check in or stay! Wanted to change the dates and stay in a few weeks and asked if they could credit the charge, they refused. They expected me to pay twice with zero consideration! But they did offer 20% discount on stay after next planned trip. Awful customer service behavior.

Hi, Thank you for sharing your feedback. As discussed in person, we understand the frustration caused by the booking issue and the charges. While we weren’t able to credit the original amount, we hope the 20% discount on your next stay helps make your future visit more enjoyable. We appreciate you bringing this to our attention, as it helps us continue to improve our processes and service.

В сотрудничестве с TripAdvisor

Другие интернет-пользователи оценили наш отель

  • 948 Отзывов 9.7/10 Расположение
  • 1 554 Отзывов 6.8/10 Номер
  • 926 Отзывов 8.1/10 Сервис
  • 31 Отзывов 5.6/10 Интернет
  • 601 Отзывов 5.5/10 Комфорт
  • 595 Отзывов 5.7/10 Чистота
  • 35 Отзывов 4.4/10 Завтрак

В сотрудничестве с Trustyou

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