Mantra Chatswood 4 stelle

Giudizio clienti (Valutazione ALL) 4.0/5 546 recensioni

Mantra Chatswood - Image 1
Mantra Chatswood - Image 2
Mantra Chatswood - Image 3
Mantra Chatswood - Image 4
10 Brown Street, 2067 CHATSWOOD, Australia

Descrizione

I plus dell'hotel

  • A 1 minuti a piedi dalla stazione di Chatswood, con collegamenti con il CBD

  • A breve distanza a piedi da Westfield Chatswood

  • Palestra e piscina disponibili

  • Situato accanto agli edifici aziendali.

  • Disponibilità di monolocali e appartamenti con 1 e 2 camere da letto.

Le nostre sistemazioni

Monolocale

Monolocale

  • 2 persone
  • 33 m² / 355 sq ft
  • Biancheria da letto 1 x Letto/i king size

Posizione dell'hotel

Mantra Chatswood

10 Brown Street
2067 CHATSWOOD
Australia

Coordinate GPS:-33.796274, 151.179992

Telefono
Fax +61 2 9406 5599

Accesso e trasporti

Servizi alberghieri

Check-in dalle - Check-out fino alle

In sede
  • Piscina
  • Parcheggio
  • Animali non ammessi
  • Ristorante
  • Centro fitness
  • Wifi
  • Aria condizionata
  • Sale riunioni
  • Proprietà 100% non fumatori

MELTING POT

Foto non contrattuale

Bar ristorante che serve cucina australiana e offre anche un menu serale di spuntini a partire dalle 17:00. Luogo ideale per incontrarsi e gustare un drink prima di cena.

Le recensioni dei nostri clienti

Le recensioni dei nostri clienti

Recensioni certificate al 100% lasciate da ospiti che hanno realmente soggiornato presso le nostre strutture

Per saperne di più

Valutazione ALL  4.0/5  546 recensioni

Giudizio TripAdvisor  3.5/5  1.305 recensioni

Expensive and bad

Punteggio Tripadvisor 1.0/5

lovetotravelhk Recensione certificata TripAdvisor

I stayed at the Mantra as it was part of the Accor group. It is not much better than a motel on a highway. The door lock was in bad condition, the room was bare minimum, towels not white .. the motel just felt so dirty. How can this be part of the Accor group? Worst, just as I got into bed at 11pm, this high pitched alarm came on twice. I have stayed at Meriton Suites before, which is newer and better. Mantra looks like they just took over an old motel and have not renovated it. I also paid almost $300 a night including parking!

Dear lovetotravelhk, Thank you for your honest feedback. We are sorry that your expectations were not met on this occasion. We will follow up with HSK in regards to the towels and maintenance for the door lock. I do hope that you can return so we can give you a much better experience next time. Kind Regards Guest Services

Poor service, outdated facilities, uncleanliness, and lack of response to customer emails.

Punteggio Tripadvisor 1.0/5

Hello K Recensione certificata TripAdvisor

I am extremely dissatisfied with my experience at Mantra at Chatswood Interchange Area. My family of three, including two adults and a five-year-old child, booked a five-night stay. On the first night, we were given a room designed for disabled individuals. However, the height of the bathroom facilities made it unsuitable for our daughter to use. We requested a room change, but the evening staff informed us that there were no available rooms and suggested a change for the following day. By the afternoon of the second day, we were moved to another room, but the air conditioning system was faulty, resulting in an uncomfortably hot room with a temperature display showing 29 degrees Celsius. We had difficulty sleeping on the second and third nights due to the heat. On the fourth day, we lodged a complaint with the front desk, but were informed that it was Sunday and no external staff were available for repairs. As a solution, we requested two fans, but they were both extremely dusty and dirty. We endured the heat on the fourth night, and on the fifth day, we confirmed with the front desk that the room would be repaired. The staff assured us that everything would be in order. However, when we returned to the room in the evening, it was still unbearably hot. We complained again, and after inspecting the situation, the staff offered to change our room and provide a refund. Unfortunately, as we were leaving Sydney the next morning, we couldn't change rooms. We agreed to the refund arrangement, and the assistant manager assured us via email that the refund process would be completed within ten working days. However, more than ten working days have passed, and the refund has not been processed. I am extremely disappointed with Mantra Chatswood and their handling of this situation.

Dear KKChan, Thank you for your feedback and let me express our apologies for your expectations not being met. In regards to the A/C which is out of our control we have had technician look into this and the A/C unit is in the process of being replaced. We have arranged a refund for you and do hope that next time we can meet your expectations. Kind Regards

Great Location, Great Staff, Needs Updating

Punteggio Tripadvisor 3.0/5

MelbourneAbertawe Recensione certificata TripAdvisor

I spent a whole week here. What can we say about the Mantra. It isn’t the cleanest, see below. But it is comfortable. It isn’t the most modern, in fact it needs a complete upgrade, everywhere. But by the end of the week I was feeling more comfortable. Would I recommend it. That depends on what you are looking for. No hotel in Chatswood is perfect but if you are comfortable putting up with some of the points below, then give it a go. Most likely will stay here again. Otherwise these are my other thoughts Staff – outstanding could not fault them. There were issues on the first night and they sorted things out very quickly and with no dramas. Was so impressed 5/5 Room – it was spacious, if not overly clean. But without doubt the best sofa I have had available to me in any of the Chatswood hotels. Lighting was also good, if you like stand up lights. Shower – this was not up to standard. It wasn’t overly clean including the ceiling, which was sorted professionally by the team. The bath, and I’m not a fan of showers over baths. Would have preferred just a walk in shower. Is in need of a deep clean. Towels felt cheap and not clean 2/5 Kitchen – really in need of modernising. I cooked most nights, and did like the electric hob which just made things feel safer. But the oven I didn’t want to venture there 2/5 Bed – it wasn’t the best but again it wasn’t uncomfortable. Blackout curtains that work though was greatly appreciated (reflected in the score). And other than one night was reasonably quiet for a city hotel. But it wasn’t overly clean, and the safe (also safes according to the staff) didn’t work. Could be a major draw back for some. 4/5 Cleanliness –2/5 Location – outstanding, good for train station and not too bad for the restaurants and Westfields 4.5/5 Facilities – the pool and spa looked good. The gym great cardio equipment but weights just an old multi-gym. The sauna, the weirdest sauna I have ever been in, but it was appreciated 3/5 TV – massive TV but let down completely by only offering free to air 1/5

Dear Guest, Thank you for your feedback and honest points. In regards to your feedback we have passed onto the relevant teams to investigate the shower, and HSK cleanliness in your room. We are pleased that staff attended to your needs promptly as they all strive to ensure our guests are met serviced with a smile on all occasions. We do hope to see you return again in the future. Kind Regards Guest Services

Vicino la stazione

Punteggio Tripadvisor 4.0/5

Giulioparr Viaggio con amici - Recensione certificata TripAdvisor

La prossima volta in Sydney scegliero' un Hotel in centro perche' i treni qui sono lentissimi! E poi ci lamentiamo di Roma. Comunque non eccellente ma va bene per quattro amici insieme! Considerato i prezzi di Sydney qui va benissimo e a Chatswood se vi piace l'asiatico sembra Chinatown!

Dear Guest, Thank you for taking the time to provide us with your feedback from your recent stay at Mantra Chatswood. I am sorry to hear that Mantra Chatswood was not ideal for your holiday needs. The main touristic attractions are in the city, whilst Chatswood is only a 20 minute train ride away some guests do find being further from the city is ideal for a quieter stay. Mantra Group does have three other properties within Sydney City Centre. Mantra 2 Bond Street which is a 5 minute walk from iconic Circular Quay area. Mantra Kent Street in the heart of the city, close to Darling Harbour and the city centre and Breakfree on George a good location for entertainment, Chinatown, shopping and many more attractions. Kind Regards, Sarah Genrich, Assistant Manger

buono...ma niente di più

Punteggio Tripadvisor 3.0/5

paola05110 Recensione certificata TripAdvisor

questo hotel è utile se come noi si viaggia in auto e non si vuole una sistemazione in sydney centro...chatswood è una zona molto carina...ci sono palazzi di uffici, ma anche un bel centro pedonale con negozi e posticini per mangiare...stupendo il teatro con annessa biblioteca, giardini, caffè...il mantra ha camere in un palazzone proprio davanti alla bella, moderna e comoda stazione da cui in una decina di minuti arrivi in centro nella massima rilassatezza! comodo parcheggio sotterraneo che vale la spesa! se si pensa a quanto costa parcheggiare in sydney e dintorni!!! 4 $ l'ora in riva al mare..ma anche 7 a bondy!!!siete avvisati! la nostra camera era buona, pulita...niente di speciale...troppe 4 stelle e mezza! anche il bagno era senz'altro pulito, ma veramente "alla buona" con rubinetti di bassa qualità. comodo l'angolo lavandino, frigo, microonde..per chi volesse prepararsi qualcosa.. c'era anche un balcone, ma impraticabile in quei giorni essendoci un cantiere proprio lì sotto e quindi rumore fin dalle prime ore del mattino...sarà una bella piazza lì sotto quando i lavori saranno finiti ed anche il mantra ci guadagnerà! prezzi del ristorante assai elevati ..i vini soprattutto...va bene che con l'euro quest'anno non si doveva venire in australia, ma che prezzi!!! noi abbiamo letto il menù e abbiamo optato per un altro luogo...

In collaborazione con TripAdvisor

Altri utenti web che hanno valutato il nostro hotel

  • 304 recensioni 9.6/10 Posizione
  • 383 recensioni 6.2/10 Camera
  • 282 recensioni 7/10 Servizio
  • 10 recensioni 5.8/10 Internet
  • 187 recensioni 4.9/10 Pulizia
  • 84 recensioni 4.5/10 Servizi
  • 69 recensioni 3.6/10 Atmosfera
  • 41 recensioni 4.1/10 Cibo

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