Breakfree The Point 3 stelle

Giudizio clienti (Valutazione ALL) 4.2/5 225 recensioni

Breakfree The Point - Image 1
Breakfree The Point - Image 2
Breakfree The Point - Image 3
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239 Frankton Road, 9300 QUEENSTOWN, Nuova Zelanda

Descrizione

I plus dell'hotel

  • Si trova a 1,5 km dal centro della città

  • Situato a 7 km dall'aeroporto

  • Vicino alle piste da sci

  • Vicino al pontile sul lago Wakatipu

  • A pochi passi dal centro città

Le nostre sistemazioni

Camera

Monolocale con vista lago

  • 2 persone massimo
  • 35 m² / 376 sq ft
  • Biancheria da letto 1 x Letto/i king size

Posizione dell'hotel

Breakfree The Point

239 Frankton Road
9300 QUEENSTOWN
Nuova Zelanda

Coordinate GPS:-45.033865, 168.681717

Telefono
Fax +64 3 441 1898

Accesso e trasporti

Servizi alberghieri

Check-in dalle - Check-out fino alle

In sede
  • Parcheggio
  • Animali non ammessi
  • Wifi
  • Aria condizionata
  • Proprietà 100% non fumatori

Le recensioni dei nostri clienti

Le recensioni dei nostri clienti

Recensioni certificate al 100% lasciate da ospiti che hanno realmente soggiornato presso le nostre strutture

Per saperne di più

Valutazione ALL  4.2/5  225 recensioni

Giudizio TripAdvisor  4.0/5  433 recensioni

Lovely view

Punteggio Tripadvisor 4.0/5

GayleneNZ1 Recensione certificata TripAdvisor

The 2-bedroom apartment was pleasant with a lovely view and handy to town. However, parking was a real issue and, unfortunately, our shower leaked all over the bathroom floor - apparently an ongoing issue that is to be resolved. We were compensated for this.

Dear Gaylene , Thank you for your remarkable review regarding your stay at BreakFree The Point. We very much appreciate your comments It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Sorry for the shower issue again and thanks for your acknowledgment on compensation. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Manager Vinod Azad

Not the Experience we were Expecting

Punteggio Tripadvisor 2.0/5

HelenP760 Recensione certificata TripAdvisor

There was no one manning reception on check-in (at 3.30 pm). The door to the office was locked with a phone outside and a number to call. We called the number, and a fellow appeared from a closed door behind the reception desk. We had booked a Studio with a kitchen, and he informed us there was not one available. We had booked two nights here and were counting on self-catering. At first he said he could put us in the non-kitchen room for one night, then move us to the kitchen studio for the second night. I said this defeated the purpose of a two night stay, and he relented and gave us the studio with the kitchen. His attitude was condescending, we felt as though he was doing us a huge favour, and he gave us the impression we were interrupting his day. On check-out, at 10.00 am, there was one international, non-English speaking guest waiting at the Reception desk, my partner & I, and yet another guest, all with questions regarding check-out. We had to use the outside phone again to get someone to attend to us. His attitude was supercilious, and not at all welcoming.

Hi Helen, Thank you for taking the time to tell us about your experience at BreakFree The Point Queenstown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. However office closes at 5pm and was not locked from inside ,maybe the sliding door was bit hard to open. Secondly Studio room does not come with kitchen facilities except for microwave, toaster & kettle. I can see that you have requested a room with cooktop and we have couple of studios with cooktops but we do not advertise them with cooktop options to keep it same description for studio room type. Your request was on request basis only and was subject to availability and was not guaranteed . There was one available next day and we happily moved your room. Hope you can understand our position here. In regards to using reception phone outside reception –I would like to advise that we are a small team here and everyone is hands on and working around the property during daytime. That’s why there are instructions to pick up the phone and speak to staff on duty in needed. At BreakFree, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vinod Azad

The right choice at the right place - hard to leave

Punteggio Tripadvisor 5.0/5

Carole P Recensione certificata TripAdvisor

This apartment is without doubt the most spectacular I have stayed in for amenities, space and view - it is often said that it is possible to 'drop a stone' off the balcony into a lake - at this place you can! I complained about the price for just 2 people (even though I knew and everywhere else was booked out) so we were upgraded to the top floor 3 bedroom 2 bathroom luxury apartment. Management and staff were helpful and friendly.

Dear Carole, Thank you for your remarkable review regarding your stay at BreakFree The Point. It was great meeting you too. We very much appreciate your comments It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Manager Vinod Azad

Wonderful location

Punteggio Tripadvisor 4.0/5

Teressa P Recensione certificata TripAdvisor

We stayed 3 nights in a 2 bedroom apartment (no. 19) and paid abt $330 per night in February (peak season). We loved the location and felt at home. The kitchen has everything you need including an oven. We really appreciated the washing machine and dryer as well. We regularly sat on the balcony eating breakfast or having a drink. The apartment wasn't serviced during our stay, but we knew this beforehand as it's mentioned on their website-it didn't concern us at all. We collected an extra toilet roll from reception on our last night and the staff were more than accommodating asking if we'd like new towels or anything else as well. The car park is steep, but it's Queenstown - everywhere is steep. We would recommend staying at Breakfree The Point.

Dear Teressa, Thank you for your remarkable review regarding your stay at BreakFree The Point. We very much appreciate your comments It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Manager Vinod Azad

Great one night stay

Punteggio Tripadvisor 5.0/5

conorg109 In famiglia - Recensione certificata TripAdvisor

We only stayed one night. We are diamond members and got a really nice welcome at reception and an upgrade to a really nice 2 bedroom room. The room was quite old but the views were sensational and great for what we needed. Quite a walk if you want to walk into town but we drove so no issue for us. Also easy to get Uber eats delivered for dinner. Can recommend this place to anyone.

Dear valued guest, Thank you for your remarkable review regarding your stay at BreakFree The Point. We very much appreciate your comments It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Manager Vinod Azad

In collaborazione con TripAdvisor

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