Mantra Sierra Grand

3 nights for a work trip. Clean with good amenities. Pool lonely. Staff helpful. Gold coast light rail works during night with some noise, loud at points. Not in control of hotel and noted on compendium accessed via QR code. Would recommend for central location in gold coast. Close to shops and restaurants.

The Mantra Sierra Grand Broadbeach Hotel is a great place to stay! The staff is friendly and helpful, the location is perfect, and the amenities are just what you need. The room could use an update, but it is very clean and provides great value for your money. Broadbeach is a great location with plenty of things to do, and the hotel is within walking distance of wherever you need to go. I would definitely recommend this hotel to anyone visiting Broadbeach!

Pros: - beautiful view of the city. - Good supply of appliances. - Great location! Perfect walking distance from the shopping centre and lots of restaurants/cafes. - Pool was lovely! - Staff were very nice! Cons: - sliding door for balcony was completely off when we entered our room. Huge OHS hazard. Took an hour for someone to come up and fix it after we spent 15min trying to get through on the phone. The lady and security guard came to assist us and were very apologetic and kind. We were then moved to a different room on our second day of stay. However a different sliding door in the second room managed to come off when we opened it which was a hazard. - Wifi code they provided us didn’t work. Gave us two new wifi codes on the second day. - Car park is confusing and it was a challenge to find our designated parks. - Only one key per room so for a family of 5 with 4 adults was a challenge. Eventually we were able to get 2 keys. - Only provided us with 4 towels even though there were 5 of us so we asked for another which they said would be taken to our room but wasn’t. - Road night works on the main street below so was noisy the whole night. - you can also hear every car drive past so again, quite noisy at night. - Not much toilet paper provided for 5 people week stay. - The aircon was quite uneven eg. One room it would get really warm at night and the other freezing cold. - Beds were a little firm.

Overall a great place to stay in Broadbeach. A short walk to Pacific Fair, local shops and dining. Room needs to have a little maintenance performed and a thorough clean, but overall we were happy with it. In terms of maintenance, in one of the bedrooms the ceiling fan was broken, and one of the windows would not shut (which would have concerned me if my children were young), the door to the patio would not lock (again, concerning for young children), and some other things were worn/broken in the kitchen/bathrooms. A little more attention would have been appreciated re cleanliness - the bathroom shower screen was very clouded, dirty dishes put back in the cupboards and drawers, and there was no body soap in the built-in shower pump, but lotion instead, and the hand soap in the bathroom ran out (we were only there for four days and would suggest these should be checked/topped up prior to each guest arriving). Still nothing that made it unlivable for us, but it's the little things that make a difference between ok and wow. Loved the space throughout, kitchen/dining/lounge setup was lovely, and the master bedroom/walk-through robe very comfortable (aside from the matress and pillow - if you are used to firm, get ready to sleep on a marshmallow!). Would stay again.

Accor Plus member, thanked for my loyalty and given high floor (24) as requested. Located on a corner directly opposite both Pacific Fair (major shopping centre) and the GC Star Casino - this is good property, not far from the beach. Stayed to attend a concert at the GC Convention and Exhibition Centre, this was about a 15 minute walk along the highway - so close and convenient. Weather (for the first day of summer) was atrocious, rainy, windy and cold ..... still, the location helped to get to and from the venue quite quickly. The room (2408) was clean, tidy and well appointed - would be great for a long stay, with dishwasher, full size fridge, kitchen facilities and dishes, glasses etc. The one problem is the noise - there is construction over the road (light rail extension I believe) as well as the road noise from being on a major intersection. If you are a light sleeper, bring earplugs - you will need them. Another surprising aspect of this hotel was the response to issues. I was there on a Thursday afternoon and about 4pm noticed that a dog was barking loudly from the floor below. I had all the doors closed and it was still loud. It went on continuously for over 45 minutes and when I stepped out on the balcony, I could tell it was a dog that had been put out on a balcony and then ignored (or the owners had gone out and didn't want to leave it inside). I rang the reception, not expecting too much - as the building is part rental apartment/hotel and part residential - I didn't think they'd really be able to do anything.... However, after telling me they'd knock on the door and see if they could get a resolution ... about 10 minutes later, the dog stopped barking and peace reigned again. I was very happily surprised by this. Thank you !! All in all, as long as you have earplugs, this is a comfortable and well appointed accommodation in Broadbeach. *** If you like Indian food, Saffron at the front of the building is fantastic - very very very busy (book ahead) and great food, moderately priced.