BreakFree Aanuka Beach Resort 4성

고객 평점 (ALL 평가) 3.8/5 1,924 리뷰

BreakFree Aanuka Beach Resort - Image 1
BreakFree Aanuka Beach Resort - Image 2
BreakFree Aanuka Beach Resort - Image 3
BreakFree Aanuka Beach Resort - Image 4
11 Firman Drive, 2450 COFFS HARBOUR, Australia

호텔설명

호텔 추가 정보

  • Feel reassured with access to AXA medical teleconsultation free of charge

  • Evening fire pits to gather around and enjoy.

  • BBQ area and nearby restaurants and bar.

  • 4 Swimming pools (1 heated), 3 tennis courts, a gym and the patrolled Diggers Beach next door

  • Unique meeting facilities.

숙박

호텔 위치

BreakFree Aanuka Beach Resort

11 Firman Drive
2450 COFFS HARBOUR
Australia

GPS:-30.27185496, 153.1399941

전화
팩스 +61 2 6650 2543

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 셔틀
  • Wi-Fi
  • 에어컨
  • 조식
  • 100% 금연 호텔

아침밥

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  3.8/5  1,924 리뷰

TripAdvisor 평가  4.0/5  4,287 리뷰

Service needs improvement

트립어드바이저 평점 3.0/5

E9420NAandrewd TripAdvisor 인증 리뷰

Great location but service needs some work. Room service is provided every 8 days. Won’t even pick up used towels that started piling in the bathroom. Restaurant had great tasty food but again, some issues with service and timeliness of delivery. In my room WiFi was not working and not available at all

Warning ‼️

트립어드바이저 평점 2.0/5

Jacqui S TripAdvisor 인증 리뷰

Unfortunately, my stay at Aanuka Beach Resort was far from what I expected for a resort experience. For a resort this size you’d expect a place to store baggage after check-out, unfortunately they didn’t and they put the suitcase against the wall in the reception area. Room 117, a 10 minute walk from the main area and reception, we had to go through a gate which was on a bridge. The gate key would not work and we saw multiple guests have this same issue. Several amenities were either not functioning or in poor condition. The clock had a dead battery, and there was a strong unpleasant odor in the bathrooms. There was also no TV in the upstairs, no downstairs air conditioner, and the windows were very difficult to open and close. The built-in cupboard doors didn't close properly, and blinds were missing pieces. The carpet was filthy, with stains. Furniture looked like it was picked up from curb collection. On top of that, the facility had a significant power outage during dinner peak 6:30 pm until 8:30 pm, and when the power returned, there was an hour + wait for food, with a very limited menu. On a seperate night we ate at the restaurant with an hour wait on a Friday night. The experience felt disorganised, with entrees being served after the main meals. This isn’t the level of service I expect from a resort. The smoked wings were very average and the cheeseburger felt like it was an old burger, however the fish tacos and garlic and cheese pizza were amazing and fresh. Went to order an ice chocolate and iced latte and was told they have no ice cream or cream so it’s just the mix and crushed ice this was mid Saturday morning. Additionally, we had a moth issue in and outside the room and when we requested bug spray by reception, we were told “we are a bit short staffed and they'd look into it”—but never heard back. Terrible reception everywhere although that’s no fault of theirs. Had to ask for the wifi password and then if worked reasonably well. Despite these issues, I will say the lounge area and pool were fantastic, we attended a wedding at the resort and the wedding facilities were exceptional. The main pool was closed for renovations. The breakfast, priced at $39, offered great options, including hasbrowns, mushroom, cereal, toast, musli, fresh juice etc. Overall, this resort is in desperate need of updates to the rooms and better management. For the price, I’ve stayed at caravan parks with better facilities. Customer service was subpar, and the rooms fell far short of expectations. There seems to be a significant effort put into maintaining the beach house, but the rest of the resort just doesn’t measure up.

Hello, We appreciate you taking the time to leave a review of your stay at BreakFree Aanuka Beach Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Aanuka, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we will address the problem and prevent future occurrence. It is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Breakfree Aanuka Beach Resort

Beautiful stay

트립어드바이저 평점 5.0/5

scam4 가족 - TripAdvisor 인증 리뷰

Beautiful accomodation. Room was very spacious and have everything we needed. Lots of activities for the kids. Restaurant attached was beautiful. We loved the beach access. All areas were very clean and tidy. Staff were helpful and friendly.

Hello, Thank you for your kind words about BreakFree Aanuka Beach Resort! We truly appreciate you taking the time to share your experience. We look forward to welcoming you back for another memorable stay! Thank you, Breakfree Aanuka Beach Resort

Aanuka

트립어드바이저 평점 1.0/5

FrequentFlier483818 Couples - TripAdvisor 인증 리뷰

Both pools were closed as well as the restaurant was closed. Not informed when making booking. As this was a few days to relax and had planned to spend time in the sun by the pool. Breakfast was only ok. Nothing special!

Hello, Thank you for sharing your feedback with us. I’m truly sorry to hear that the ongoing renovations affected your stay and impacted your holiday experience. We understand how important it is for your vacation to be enjoyable, and we regret that the construction and pool closures caused inconvenience. Please note that we have advertised the renovation works on all our websites to inform our guests in advance, and we always strive to keep these updates clear. However, we recognize that the actual impact of these works can be more significant than anticipated. We genuinely appreciate your understanding during this period, and we would love the opportunity to welcome you back once the renovations are complete. We’re confident that the improvements will enhance your experience, and we hope to exceed your expectations in the future. Thank you again for your feedback, and we hope to have the pleasure of hosting you again soon. Kind regards Aanuka Beach Resort

Gret getaway location

트립어드바이저 평점 4.0/5

Journey45444843915 TripAdvisor 인증 리뷰

Had a great weekend in one of the spa bures, room was clean and comfortable but feeling a little dated, glass roof in the batroom needs a shade above it though as the bathroom was quite hot in the middle of the day. The new Aanuka Beach House is absolutely fantastic! Good selection of drinks and the food was phenomenal! The only complaints would be the lack of onsite parking due to the ongoing renovations, however I was aware before hand that this could be an issue and also we were a bit dissapointed that the main pool was closed which wasn't listed on the booking or website.

Hello, Thank you for your kind words about BreakFree Aanuka Beach Resort! We truly appreciate you taking the time to share your experience. We look forward to welcoming you back for another memorable stay! Thank you, Aanuka Beach Resort

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 904 리뷰 8.4/10 위치
  • 1,602 리뷰 5.3/10 객실
  • 904 리뷰 6/10 서비스
  • 243 리뷰 1.4/10 인터넷 가격
  • 785 리뷰 6.7/10 편의 시설
  • 607 리뷰 3.4/10 레스토랑
  • 562 리뷰 4.4/10 청결도
  • 477 리뷰 5.7/10 수영장

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