Ala Moana Honolulu by Mantra

Ocena klientów (Ocena ALL) 4.4/5 Liczba opinii: 6 712

Ala Moana Honolulu by Mantra - Image 1
Ala Moana Honolulu by Mantra - Image 2
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410 Atkinson Drive, 96814 HONOLULU, United States

Opis

O hotelu

  • Same day laundry/dry cleaning service

  • A short stroll to the Hawaii Convention Center

  • Offers 15,000 square feet of combined meeting space

  • Close to the nearby Pacific Ocean and Waikiki walk

  • Adjoins Ala Moana Center shopping mall

Nasze pokoje

Lokalizacja hotelu

Ala Moana Honolulu by Mantra

410 Atkinson Drive
96814 HONOLULU
United States

Pozycja GPS:21.2901918, -157.83968

Telefon
Faks +1 808-944-3974

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Transfer
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.4/5  Liczba opinii: 6 712

Ocena TripAdvisor  3.8/5  Liczba opinii: 5 300

Great hotel near shopping centre

Ocena na stronie TripAdvisor 4.0/5

Sydneyishome Couples - Opinia zatwierdzona w TripAdvisor

Good hotel right next to the shopping centre. We stayed in a basic room which was quite small. Bathroom was small as well and the shower was not great. Tea/coffee was provided and a microwave which was great. Definitely would stay here again but maybe an upgraded room.

Aloha, We very much appreciate your review regarding your stay at the Ala Moana Honolulu by Mantra. Mahalo again for sharing your experience, and we hope to welcome you back again soon. A Hui Hou Ala Moana Hotel

Great Hotel

Ocena na stronie TripAdvisor 5.0/5

Passport14891661560 Opinia zatwierdzona w TripAdvisor

This was my first time back to Hawaii after 37 years and the first time for my wife. The team at the hotel made us feel very welcome. The service was fantastic. We had cocktails on the top floor during happy hour one night and went back a second time for full dinner. Very close to the Aka Moana shopping centre and only a few minutes to downtown Waikiki. Highly recommend the Hotel. We will be back

Aloha, We very much appreciate your comments regarding your stay at the Ala Moana Honolulu by Mantra. It is always a pleasure to receive positive feedback about a stay & our team. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff. Mahalo again for sharing your experience, and we hope to welcome you back again soon. A Hui Hou!

Going back to HOLIDAY INN EXPRESS next yr…

Ocena na stronie TripAdvisor 2.0/5

Sunny D Opinia zatwierdzona w TripAdvisor

Im still here-leaving tuesday. But something specific is missing-was in my checkin bag when we got here-gone when i wentvto get it last night(saturday)—wanted to wear it today. I already know mentioning anything to hotel mgmt will achieve nothing. Im only letting other future guests know-so theyre aware. When u stay at a ‘pricier’hotel during higher occupancy-you have this false sense of security and trust. Never again. It isnt the item or its value bc it wasnt expensive—-its the principle—i never buy myself anything. All of it goes to my kids first-this whole trip is for one of my kids-but i bought myself a new sweater just so i could have something cozy to wear while i watched her compete in her vball tournament this mirning. Was the first thing I packed. I guess it looked cozy to whoever left w it also. I’ll at least let front desk know for tmrw-no need to clean out my rm until i check out—thx ala moana

Mahalo for taking the time to tell us about your experience at the Ala Moana Honolulu by Mantra. I am sorry to hear that your experience did not meet expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. If you feel something happened during your stay with a missing item I would suggest you allow us the opportunity to investigate and reach out to the hotel security to discuss your allegations that something was removed from your room. We hope to have the opportunity in the future to provide the positive experience we are known for. A Hui Hou,

Worst hotel experience

Ocena na stronie TripAdvisor 1.0/5

Ivan C Opinia zatwierdzona w TripAdvisor

By far the worst hotel experience. - No drinking water provided, and management refused to serve water - No kettle so there's no access to hot water - Inconsistent water heater - No provided overnight kit (see photo) - Bad coffee (really bad) - Provided coffee maker poorly cleaned and still wet inside - Management refused all basic requests like utensils, plates, glasses, etc - Overcrowded elevators, there's always a queue. We will not come back here. Please stay away.

Mahalo for taking the time to tell us about your experience at the Ala Moana Honolulu by Mantra. I am sorry to hear that your experience did not meet expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. We hope to have the opportunity in the future to provide the positive experience we are known for.

Poor customer service

Ocena na stronie TripAdvisor 1.0/5

Melanie G Opinia zatwierdzona w TripAdvisor

We stayed here for a family vacation and on the 1st night we were here the ceiling began leaking while we were asleep and all of our things were wet. We had to pack up all of our things to move to a different room, just for them to move us back the next day as unfortunately this hotel has sold their rooms to a private company that rents them out as “condos” on third party sites such as booking.com which is who we went through so we can only stay in the room which has a leaky ceiling with mold. None of this was in the fine print as well, so we were completely unaware of all of this when we arrived. Manager said they would comp the parking for the inconvenience, but on the day of checkout he back peddled calling me and my husband a liar as he said he never said that. He said he was only going to comp 2 nights. Terrible customer service on their part as we were inconvenienced significantly as I am 6 months pregnant having to pack and unpack all my things because of their mistakes. The least they could have done was take care of the customer service with the parking. Not only that, but we were given a late check out by the owner of the condo which they emailed to us and when we got up to our room our key did not work so there we are at the front counter arguing with the representative when I clearly have an email showing the late checkout. So we have to wait for them to get the owner on the phone to confirm, again calling us liars. Like did I create the email myself stating this information? It was just a bad experience that honestly put a huge damper on the babymoon that I was supposed to be having with my husband. Do not stay here and also do not book anything through booking.com.

Aloha, Mahalo for taking the time to tell us about your experience at the Ala Moana Honolulu by Mantra. I am sorry to hear that your experience did not meet expectations; please allow me to express my sincerest apologies. As you shared Ala Moana hotel is a condo hotel, it is the discretion of the owners to choose to utilize Mantra to manage their units or a third party. We are unfortunately not able to control how they care for their homes but appreciate this feedback about your experience. We strongly encourage you to reach out to the individual or company you booked through to voice any concerns you had about their individual unit. It would be their discretion to compensate you for the experience. Mahalo, Ala Moana Hotel

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 2 784 Liczba opinii 9.2/10 Lokalizacja
  • 3 016 Liczba opinii 5.8/10 Pokój
  • 2 803 Liczba opinii 8.4/10 Obsługa
  • 40 Liczba opinii 6.9/10 Internet
  • 1 156 Liczba opinii 5.8/10 Czystość
  • 271 Liczba opinii 7.7/10 Śniadanie

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