ibis Styles Sarajevo 4 звезды

The hotel looks ok when you first walk in. For a hotel this pricey, I didn’t expect to find mildew in the bathroom and a door that wouldn’t lock. Nice big room. The hotel isn’t close to downtown, so if you want to see anything or do some shopping for unique items, you have to take transit or taxi.

The hotel staff are rude and not interested in international guests. We had one night that was not welcoming at all. 1. Restaurant and the Hotel lobby and bars are alcohol free. Even though they advertise their top view bar, its a dry bar that is not advertised and you are only told on arrival. 2. In the restaurant for dinner we filled our glass with cold water from the drinks dispenser and was told that we could not have water as it was only for the other guests (locals) 3. We pretty much had to beg for tap water from the kitchen area as they were not giving us water. You could order soda drinks, and my coke was delivered warm. 4. Dinner was slapped down and rudely delivered as it was a set menu and staff were not interested in our requests or questions 5. Food was cold soup, bland chicken and rice and a stale chocolate kind of cake 6. Demands for payment of drinks was like we were criminals and not welcomed to stay 7. Breakfast buffet was average with hot food actually cold. 8. The top view bar that is a alcohol free bar is welcoming to locals, but no customer service is looked at for international guests. 9. No free bottle water in rooms or arrival, no milk cream for coffee in rooms.

I recently stayed at this hotel with a group of people and our experiences during our stay were unfortunately fell short of expectations. Our group encountered several issues that we believe made our stay at the hotel unpleasant: 1. The overall attitude of the staff was unprofessional and unwelcoming, especially towards international guests. 2. The restaurant staff exhibited a lack of professionalism, particularly in their interactions with Arab guests. 3. The interior design, including the color scheme and lighting, created a rather uninviting atmosphere. 4. Essential toiletries, such as soap, towels, and slippers, were not provided. When requested, we were only given slippers, and informed that they don’t provide toiletries.. 5. There were no safety lockers in the rooms for securing valuables. 6. Our attempts to contact the reception multiple times went unanswered. 7. The restaurant lacked hot water, and we experienced excessively long wait times. 8. There was a noticeable unpleasant odor from the river located behind the hotel. 9. The absence of an iron and ironing board in the rooms was inconvenient. 10. The fact that there is a gas station next to the hotel raised safety concerns.

A big shout out to Amina at the front desk she is a credit to the company, she understands what customer service is to a tee, nothing was too much trouble for her. She helped us arrange transfers and answers all our questions. Hope the company values her dedication to customer service. Hotel rooms were clean and spacious. Breakfast was good. A nice swimming pool for the children. The swings in reception were a hit the children and adults alike.

I lived there for three nights. The room is big but not clear, and some of the snacks in the mini-bar were overdue. The location is just fine—it's far away from the city centre and the old town, but at least the transportation is convenient. I was extremely dissatisfied with the service --- some staff are impatient. In particular, as I paid the fee online, a staff still charged the room fee from my credit card directly. Even if I told her I paid online and she replied 'OK', but indeed she didn't care about what you said. Fortunately, I checked my bank statement and noted this charge to me one more time. Otherwise, I lose my money in this 'excellent hotel.'