Mercure Shanghai Global Harbor 4 Sterne

This hotel damages Accor good name and brand. Checked in on 15 Oct midnight, 1230am to a gloomy lobby as if this is a 2-star hotel. The receptionist was not able to locate my booking. It was only after 10 minutes of searching that he found my booking. Was told that the air conditioning for the entire hotel is NOT WORKING and need a week or so to fix. However, they were kind enough to offer a standing fan for me. Checked out immediately the next morning and shifted to another botel As a Platinum Member of Accor Group, this is the worst stay I ever had under Mercure brand. Not recommended. Time to rethink if Accor should be running this hotel.

I stayed at this hotel in early 2019 and I remembered the service to be bad. The housekeeping staff at that time would enter the rooms daily, whether or not you put the Do Not Disturb light on. The front desk was also very unprofessional and caused my booking /check-in to be messed up. This time however, WHAT A CHANGE. I wonder if there was a change in management because the staff were fully professional and the service was definitely worthy of a 4-star rating, if not 5. The room is the best for the money in Shanghai, and I have stayed in many hotels in Shanghai. Super comfortable bed and pillows, excellent toilet and shower layout and design, comfortable furniture and large work desk. I stayed around a month as I kept extending my stay! If you order food delivery from a Chinese delivery app, you can request the front desk to send it up to your room using the robot. Staff are very friendly and professional, especially during the COVID-19 pandemic period. I would definitely return to stay here. ps. I hope the hotel will put up the Mercure sideboard somewhere on the building as the hotel is almost "hidden" due to it not looking like a hotel at all and you won't see a Mecure logo anywhere until you are facing the entrance.

The main positive is the room. The room is a fantastic hard product and is well appointed, of the standards of an accor hotel brand. The other positive is the location as the hotel is right next to the Global Harbor Mall and the subway station so it is very convenient. That's where the positive ends. The staff at the counter apparently checked me in directly and cancelled my online booking but then the online booking site called me days later asking why I didn't check in?? They also said they made me a gold member of the hotel but do Accor hotels give out their own membership.....? Took a photo of my passport too which made me feel very uncomfortable. It also seems as though most of the guests who stay at this hotel are local tourist. I hardly saw any other business travellers or foreigners at all. The buffet breakfast is terrible as well. But as a gold member, it was free so I can't complain. It almost feel like the owner of the hotel simply bought the license to use the Accor and Mecure branding but apart from the room, nothing else about this place felt like an Accor group product. Aircon wasn't even working! It is such a mix bag, I am not even sure myself if I will come back here.

Kleines Zimmer aber sauber, das Bett war hart aber das schien in China in 3-Sterne-Hotels und niedriger so üblich zu sein. Kein W-LAN, ging in ein anderes Hotel und nichts in der Nachbarschaft. Ich würde nicht wiederkommen. Essen teuer und von schlechter Qualität.

Das Riverside Hotel liegt etwas ausserhalb der Innenstadt von Shanghai. Es ist sehr gut durch eine Metro-Station an die Innenstadt angebunden (nur wenige Meter vom Hotel entfernt). Durch die günstigen Taxi-Preise ist aber eine Fahrt mit dem Taxi meist doch den öffentlichen Verkehrsmitteln vorzuziehen. Das Hotel selbst wird meist von asiatischen Reisenden genutzt - deshalb sollte man keine zu hohen Erwartungen an den Service stellen. Die Zimmer sind trotzdem sauber und groß - es gibt einen riesigen Whirlpool im Spa-Bereich und auch sonst konnte man über die Qualität für den günstigen Zimmerpreis nicht meckern. Für "Erst-Urlauber" in Shanghai ist das Hotel eher nicht zu empfehlen - da das Personal (typisch chinesisch) nicht besonders gut geschult ist. Kleinere Supermärkte sind in direkter Umbegung - somit ist man nicht auf das Essen im Hotel angewiesen.