ノボテル ブロワ サントル ヴァル ド ロワール ホテル 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 628 件のレビュー

ノボテル ブロワ サントル ヴァル ド ロワール ホテル - Image 1
ノボテル ブロワ サントル ヴァル ド ロワール ホテル - Image 2
ノボテル ブロワ サントル ヴァル ド ロワール ホテル - Image 3
ノボテル ブロワ サントル ヴァル ド ロワール ホテル - Image 4
26 Avenue Du Marechal Maunoury, 41000 ブロワ, フランス

説明

ホテルのその他の情報

  • グリーンキー認証 2025 年取得

  • 「Tourisme + Handicap」（観光とバリアフリー）認定

  • 健康対策に従ってお部屋でのケータリングをご用意しております。

  • ロワール川の古城群の真ん中、ボーバル動物園まで車でたった 45 分

  • 厳選された軽食を終日ご利用いただけます

当ホテルの客室

ホテル所在地

ノボテル ブロワ サントル ヴァル ド ロワール ホテル

26 Avenue Du Marechal Maunoury
41000 ブロワ
フランス

GPS:47.591677, 1.33617

電話番号

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット可
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

Le Gourmet Bar by Novotel

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.4/5  628 件のレビュー

トリップアドバイザーの評価  3.6/5  198 件のレビュー

Very disappointing stay

トリップアドバイザーの評価 2.0/5

Passenger03102328909 トリップアドバイザー認証口コミ

Spent 4 nights at the hotel 25/07-29/07 and was very disappointed. Not central at all, difficult walk from the station. My executive room was rather dark, poorly lit and cold. The outside of the hotel looked very shabby. Not good value for money. My advice, book a much cheaper hotel near the chateau. Positive points: good breakfast, very courteous, pleasant staff and good if you need a car park.

Dear Passenger03102328909, Thank you for taking the time to share your feedback regarding your stay at Novotel Blois Centre Val de Loire. We are pleased to hear that you appreciated our breakfast, the courtesy of our staff, and the availability of parking. We are sincerely sorry that other aspects of your stay, including the location, lighting, room temperature, and the hotel’s exterior, did not meet your expectations. Your comments have been shared with our teams to help us improve the experience for our guests. We hope to have the opportunity to welcome you back in the future and provide a stay that is fully enjoyable. Kind regards, Pauline Durand General Manager – Novotel Blois Centre Val de Loire

Poor customer service

トリップアドバイザーの評価 1.0/5

Adrian H ファミリー - トリップアドバイザー認証口コミ

Our visit to the hotel was very disappointing as we had to wait an hour to check in time as the room was not ready despte us arriving after 15:00! When we initially complained, we were offered a drink of our choice and when we selected wine were told we could not have it as it was too expensive and we could have a soft drink only. The staff said it was not the hotels fault the room was not ready, which as the room are cleaned by the hotel staff I found this informationsurprising! There were also no supervisors or managers on duty at the weekend, and therefore, no one was able to resolve our complaint. The swimming pool, despite being small, was very popular, meaning there was no space even just to stand! The breakfast was ok, although none of the hot food was hot. The hotel does have a secure car park, which is an extra despite it being next to council car park, which did not charge whilst we were staying, which the hotel staff denied when asked. On a positive the hotel is easy walking distance to the city centre.

Hello, Thank you for sharing your detailed feedback regarding your stay at Novotel Blois Centre Val de Loire. We sincerely apologize for the inconvenience caused by the delayed check-in and the unsatisfactory handling of your concerns at reception. We understand your frustration, especially regarding the room readiness and the limited offer on the welcome drink. Please be assured that our housekeeping team is fully internal, and we are actively reviewing our weekend management presence to better support our guests. We acknowledge your comments about the swimming pool capacity and the breakfast temperature, and these points have been shared with the relevant teams to improve our services. Regarding parking, we appreciate your feedback and will ensure our staff clearly informs guests about all available options nearby. We also kindly note that you have shared similar feedback on multiple platforms. For more effective follow-up and resolution, we invite you to contact us directly or consolidate your comments on one site. This helps us address your concerns more efficiently. We hope to welcome you back in the future and provide a stay that better meets your expectations. Best regards, Pauline Durand General Manager – Novotel Blois Centre Val de Loire

For a night it’s okay. Although the rain shower: excellent!!!!!

トリップアドバイザーの評価 4.0/5

Criticalscout Couples - トリップアドバイザー認証口コミ

On the outside it looks old and worn out, but it’s so much better than for instance le Pommes D’ or in La Charité-sur-Loire (don’t ever go there!!!) The friendly atmosphere and willingness’s to help was very good. The petit dejeunier was nice but not to write about. For a night it’s okay

Dear Guest, Thank you for sharing your experience at Novotel Blois Centre Val de Loire. We are glad to hear that you enjoyed our excellent rain shower and appreciated the friendly and helpful atmosphere provided by our team. Your comparison with other establishments is noted and we’re happy to have met your expectations. Regarding the exterior appearance and breakfast, we appreciate your honest feedback and will continue to work on improving these aspects. We hope to welcome you again for another pleasant stay in Blois. Best regards, Pauline Durand

Nice hotel

トリップアドバイザーの評価 3.0/5

CHS56 トリップアドバイザー認証口コミ

We stayed at this hotel two nights. Room was very comfortable, bed, pillows and linens all lovely. Staff at reception and bar were extremely friendly and very helpful. We had the small breakfast the first morning which consisted of sitting in the reception area with juice, coffee, yoghurt, breads with jam, honey and chocolate spread. The second morning a complete disaster, we decided to have the complete buffet breakfast, which of course is more expensive. The two coffee machines did not work and it took about 4 members of staff to try and fix one of them which took about 25 minutes. There was no yoghurt left we were told, a small amount of scrambled eggs remained, no bread except sliced bread for toast and only 3 croissants left! Of course we complained and didn’t have to pay! But our point is that no matter what time you arrive for breakfast be it 7.30 or 9. 30 you should have equal choice of items as it costs the same! I hope this bio gel takes this onboard!

Merci d’avoir pris le temps de partager votre expérience. Nous sommes ravis d’apprendre que vous avez apprécié le confort de votre chambre ainsi que la qualité du linge, et que l’accueil de notre équipe à la réception et au bar vous a particulièrement marqué. Vos compliments seront transmis à nos collaborateurs avec grand plaisir. Nous regrettons sincèrement les désagréments rencontrés lors du petit déjeuner du second matin. Un dysfonctionnement exceptionnel de nos machines à café a malheureusement perturbé le service, et le réapprovisionnement du buffet n’a pas été à la hauteur de nos standards. Votre remarque concernant l’égalité de l’offre, quel que soit l’horaire d’arrivée, est parfaitement justifiée. Nous en avons bien pris note afin d'améliorer nos procédures et garantir une qualité constante tout au long du service. Nous espérons que le geste fait sur place a permis d’atténuer quelque peu votre déception. Encore merci pour vos retours constructifs. Nous serions heureux de vous accueillir de nouveau et de vous offrir une expérience pleinement satisfaisante.

Nice hotel in the heart of Blois

トリップアドバイザーの評価 3.0/5

Alexander H トリップアドバイザー認証口コミ

This hotel was pretty good comparing to our experience in Paris. Location was good. Public parking is recommended. Don't pay 13 Euros to the hotel. Public parking next to it is just 8.50 per day and only for hours when you use it. Thus, it will be much cheaper. If you leave at 9AM and park at 6PM or between 12PM and 2PM - it is free. Staff was OK but not very friendly. We had a small fridge and a kettle. Tea and coffee available but you have to ask for it since service not always put it. Overall, it is a good hotel in the heart of Blois.

Thank you for taking the time to share your detailed feedback about your stay. We’re pleased to read that you enjoyed our central location, the comfort of your room with its amenities, and the value of nearby public parking options. However, we’re surprised by the low score given that your comments highlight several positive aspects of your experience. Regarding the service, we always strive to provide the best experience possible and apologize if we fell short of your expectations. Your remark about tea and coffee replenishment will be addressed to ensure consistency in our service. We hope you’ll consider staying with us again to experience the improvements firsthand. Pauline Durand Directrice - Novotel Blois Centre Val de Loire

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 266 件のレビュー 8.3/10 ロケーション
  • 491 件のレビュー 6.7/10 客室
  • 470 件のレビュー 8.6/10 サービス
  • 8 件のレビュー 0/10 インターネット
  • 283 件のレビュー 7.3/10 朝食
  • 204 件のレビュー 5.1/10 清潔さ
  • 124 件のレビュー 4.8/10 設備
  • 106 件のレビュー 4.1/10 料理

Powered by Trustyou

周辺の他の施設

ブロワのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。