Grand Mercure Recife Boa Viagem 5 estrelas

Classificação clientes Avis (Classificação ALL) 4.0/5 4.413 comentários

Grand Mercure Recife Boa Viagem - Image 1
Grand Mercure Recife Boa Viagem - Image 2
Grand Mercure Recife Boa Viagem - Image 3
Grand Mercure Recife Boa Viagem - Image 4


Hotel ALLSAFE. Aprovado

Extras do hotel

  • Hotel em Boa Viagem com piscina e academia

  • Estacionamento coberto e externo, com manobrista (com custo adicional)

  • Crianças até 7 anos se hospedam gratuitamente

  • Hotel na principal avenida da cidade, que se estande por toda a orla

  • 10 minutos de carro até o Aeroporto de Recife - Guararapes

Nossas acomodações

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Localização do hotel

Grand Mercure Recife Boa Viagem

Avenida Boa Viagem, 4070
51021100 RECIFE

GPS:-8.125283, -34.897152

Acesso e transporte

Serviços de hotéis

Check-in a partir das - Check out até as

No local
  • Piscina
  • Restaurante
  • Hotel com acesso para cadeira de rodas
  • Bem-estar
  • Ar condicionado
  • Wi-Fi
  • Café da manhã
  • Bar
  • Salas de reunião
Próximo da propriedade
  • Estacionamento


Foto não contratual

O restaurante Mangabeiras têm decoração elegante e minimalista. É especializado em pratos contemporâneos da cozinha internacional, sempre conversando com a gastronomia regional.

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Saiba mais

Classificação ALL  4.0/5  4.413 comentários

Classificação no TripAdvisor  4.0/5  2.275 comentários

Certificado de excelência 2022

Not that great

Classificação TripAdvisor 2.0/5

jessica B Família - Avaliação certificada TripAdvisor

We tried to check in from website as it stated we could but was not able to. When we checked in the concierge was rude when I inquired why. It seemed like nobody even checked our room before we entered. Because the shower door was missing and water was flooding into the bathroom. Cob webs and spider on mirror in bathroom, also mold. Our room window was broken and we could hear all of the traffic and noise from the street. The lights were broken and when I mentioned all of these problems to the front desk all they did was fix the light. Finally after bringing to attention the third time on the second day middle of the night they finally moved us out of the room. Into a room that looked like the photos of the room we thought we booked……. The only reason I give two stars is because of the view, and the breakfast we had every day was delicious. They were not receptive about our unpleasant stay, we will not go back or recommend to our friends or family.

Nice hotel in a great location

Classificação TripAdvisor 5.0/5

Neal R Avaliação certificada TripAdvisor

I recommend staying at the Grand Mercure Boa Viagem hotel for a trip to Recife. The location is right across from the beach and within walking distance of a variety of restaurants and shops. The staff was friendly, professional and efficient and the area around the hotel seems safe. I stayed in one of the renovated rooms with a great view of the ocean. The room was nicely decorated, everything was clean and modern, and the bed was very comfortable. The room was quiet and definitely a good value. Other factors: The breakfast was great and Wi-Fi was fast and reliable. The only shortcoming was the worn-out and outdated fitness center which needs to be part of the ongoing renovation process.

Very good hotel in a great location

Classificação TripAdvisor 4.0/5

lounetz Família - Avaliação certificada TripAdvisor

I'll start with the staff: EXCELLENT! Everyone was super polite and professional and always ready to help when we needed something. I paid for a room with 2 double beds and with a view of the beach. It was totally worth it because the view was awesome. According to the website the hotel is currently being renovated. My room was clearly not one of the renovated ones because the furniture was dated showing stains and scratches. But nothing that would make me want to ask to change rooms. The pool area is very nice with lots of comfortable chairs to use. So comfortable I actually took a nap one day. I didn't use the gym. Breakfast was very good and plentiful. The tables next to the windows with the beach view are everyone's favorites. The only thing that I didn't like at breakfast were the juices. They were VERY watered down. It was like colored water most of the time. The only exception was the orange juice so that was the one we always chose. Like the title of this review says, the location is great. Just cross the street and you're on the beach. One very helpful hint: don't use the chairs and beach umbrellas directly in front of the hotel. They are overpriced. Walk a block or so up the avenue and the beach furniture isn't charged at all especially if you consume a drink or two. It took me about 3 days to figure this out. As an Accor Silver level member I got a free late check out since our flight was at night. So in conclusion there was nothing that made me dislike this hotel and I would definitely return.

Very poor

Classificação TripAdvisor 1.0/5

yorkie79rio Família - Avaliação certificada TripAdvisor

I understand the hotel is under renovation but currently it is extremely expensive for the condition it is in. The reception is dated and has an overpowering air freshener smell. I later realised that this is to cover the damp/mould smell. Various areas of the hotel have a damp smell. There are drips of water in the corridors coming through the ceiling. Our room was dated and scruffy (see photos). The air con was old and hard to control, water dripped through vents onto the floor. The bed and pillows were very comfortable but the sheets were old and worn with some small rips. The bathroom was fine. I requested a duvet for my childrens bed and they just provided additional blankets. Apparently they is only one duvet per room and no additional ones available! My parents in law room had an overpowering mould/damp smell on request the were moved to another room. There was no duvet supplied and they were cold, when they requested one they were given a duvet cover with no duvet inside. Breakfast was ok. Some glasses weren’t too clean lipstick marks etc. The gym is also under renovation it’s very small, no windows and quite airless. It’s full with four people in. I certainly wouldn’t recommend this hotel, hopefully it will be nice when the renovation is complete but they have a long way to go.

Dear Yorkie79rio, We appreciate your review regarding yours and your parents stay at the Grand Mercure Recife Boa Viagem. The hotel is under renovation and soon will be 100% renovated, not only the rooms but all social areas as well. We are sorry you did not like scent we have in the lobby. We took care to make sure it was very light, but we understand that for you was not pleasant. Once again we thank you for the review and we hope we can regain your trust in a next stay in our remodeled rooms. Best regards,

Not a great hotel, but one of the better ones in Recife

Classificação TripAdvisor 3.0/5

Rogers222 Avaliação certificada TripAdvisor

The Grand Mercure is ok, but it is not 3 or 4 star. The lobby is small and crowded - they are doing a renovation of the lobby bar, leaving only a small space for reception and guests. This wouldn't be a problem, except the three elevators are old and slow, and the hotel runs events on the top floor. Many days, there is a long line (30 or 40 people) waiting for the elevator and filling the tiny lobby. The rooms are not great. They were renovated a few years ago, but the maid service is terrible. The floors are filthy, the bathroom was barely cleaned, there was mold in the shower, the towels were dirty, and we had to beg the maid to change the dirty sheets rather than just make the bed to hide the dirt. The furnishings are minimal -- there is only one trash can (in the bathroom), why not put one by the desk? There are only wine glasses, no plastic cups or water glasses. There should be a cup to put toothbrushes in the bathroom, because the bathroom is not cleaned and guests don’t want to put a toothbrush on the bathroom counter. There are only three hangers in the closet. The light switches are on some crazy system where you can't figure out how to turn off some lights. Crazy and frustrating. I booked the Grand Mercure because it is on the beach in Boa Viagem, close to the airport and restaurants, the location is good and the staff at reception are very professional. But the hotel did not meet my expectations. I won't return.

Dear Rogers. We appreciate you taking the time to evaluate your stay at the Grand Mercure Recife Boa Viagem. We are sorry you experience was not great. The hotel will soon be fully renovated, and we understand that some of the rooms are still a bit old. Our housekeeping staff is very careful when it comes to cleaning, and I am sorry for he experience you reported, that is not how our team is trained. The rooms are equipped with only glass, wine and water, since we are working on terminating all single used plastics in our operation. Once again, thank you for your review and we will work on the details you described in order to improve our services. Best regards,

Em parceria com o TripAdvisor

Classificação dos usuários da internet

  • 1.183 comentários 9.4/10 Localização
  • 2.761 comentários 5.7/10 Quarto
  • 2.035 comentários 8.4/10 Serviço
  • 53 comentários 5/10 Wifi
  • 1.310 comentários 8.8/10 Café da manhã
  • 1.141 comentários 5.1/10 Conforto
  • 1.058 comentários 2.8/10 Atmosfera
  • 902 comentários 3.9/10 Limpeza

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