Grand Mercure Recife Boa Viagem

I understand the hotel is under renovation but currently it is extremely expensive for the condition it is in. The reception is dated and has an overpowering air freshener smell. I later realised that this is to cover the damp/mould smell. Various areas of the hotel have a damp smell. There are drips of water in the corridors coming through the ceiling. Our room was dated and scruffy (see photos). The air con was old and hard to control, water dripped through vents onto the floor. The bed and pillows were very comfortable but the sheets were old and worn with some small rips. The bathroom was fine. I requested a duvet for my childrens bed and they just provided additional blankets. Apparently they is only one duvet per room and no additional ones available! My parents in law room had an overpowering mould/damp smell on request the were moved to another room. There was no duvet supplied and they were cold, when they requested one they were given a duvet cover with no duvet inside. Breakfast was ok. Some glasses weren’t too clean lipstick marks etc. The gym is also under renovation it’s very small, no windows and quite airless. It’s full with four people in. I certainly wouldn’t recommend this hotel, hopefully it will be nice when the renovation is complete but they have a long way to go.

The Grand Mercure is ok, but it is not 3 or 4 star. The lobby is small and crowded - they are doing a renovation of the lobby bar, leaving only a small space for reception and guests. This wouldn't be a problem, except the three elevators are old and slow, and the hotel runs events on the top floor. Many days, there is a long line (30 or 40 people) waiting for the elevator and filling the tiny lobby. The rooms are not great. They were renovated a few years ago, but the maid service is terrible. The floors are filthy, the bathroom was barely cleaned, there was mold in the shower, the towels were dirty, and we had to beg the maid to change the dirty sheets rather than just make the bed to hide the dirt. The furnishings are minimal -- there is only one trash can (in the bathroom), why not put one by the desk? There are only wine glasses, no plastic cups or water glasses. There should be a cup to put toothbrushes in the bathroom, because the bathroom is not cleaned and guests don’t want to put a toothbrush on the bathroom counter. There are only three hangers in the closet. The light switches are on some crazy system where you can't figure out how to turn off some lights. Crazy and frustrating. I booked the Grand Mercure because it is on the beach in Boa Viagem, close to the airport and restaurants, the location is good and the staff at reception are very professional. But the hotel did not meet my expectations. I won't return.

Nice hotel and with nice front desk staff. The only problem was the bathroom. When you have a shower part of the water goes outside the glass shower and there is a great danger of having a fall. Parking team delays a little bit.

Customer service and cleanliness are subpar, this hotel should not be a 4 star hotel, it should be a 2 or 3 star hotel at most. Me and my gf arrived here late in the evening and the check in was fine but it took forever, they are super slow. And then after about 30 minutes, we finally got our key to go to our room. Only it was the wrong room! We booked a suite but received a normal room, which was half the size of the suite. We went back downstairs to get it changed but they said there was nothing they could do! We ended up only being able to stay in the suite 3 out of 4 nights. There was no compensation or discount given to us for this night that was lost. If we wanted to stay in a suite for 3 nights, we would have booked somewhere else. We would not have even stayed at Mercure if the suite was only available 3 nights instead of 4 since it wouldn't populate on hotels.com. Customer service is not helpful at all and they are understaffed. Additionally, the first room we stayed in was extremely dirty! Yellow stains on the bedsheets, and flys all over the wall. And in the second room we received, the window was cracked. I do not recommend you to stay here, for the price, it is not worth it. Find another hotel along the beach, there are a ton. The only good thing was the view, which the hotel is literally right in front of.

The hotel is under refurbishment, but most of the rooms are already renewed with a very nice set up and decoration. The amenities are all Loccitane Au Bresil. The only thing is that the elevators take too long and the quality of the food in the breakfast could be better.