Novotel Salvador Rio Vermelho 4 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.1/5 Отзывов: 2 540

Гарантия
лучшей цены
Novotel Salvador Rio Vermelho - Image 1
Novotel Salvador Rio Vermelho - Image 2
Novotel Salvador Rio Vermelho - Image 3
Novotel Salvador Rio Vermelho - Image 4
Rua Monte Conselho 505, Rio Vermelho, 41940370 SALVADOR, Brazil

Описание

Особенности отеля

  • Pet-friendly hotel! Dogs and cats up to 15 kg are welcome here

  • 20 minutes from Bahia Convention Center

  • Ideal for families! Children aged 12 or younger stay free of charge.

  • Restaurant with stunning views of the sea and the Rio Vermelho neighborhood

  • Up to 6 interest-free instalments! Take advantage of this offer

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Расположение отеля

Novotel Salvador Rio Vermelho

Rua Monte Conselho 505, Rio Vermelho
41940370 SALVADOR
Brazil

GPS:-13.01497, -38.48765

Телефон

Доступ и транспорт

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

При отеле
  • Бассейн
  • Парковка
  • Можно с животными
  • Ресторан
  • Доступ на инвалидном кресле
  • Фитнес-центр
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено
  • Обслуживание в номере

VISTA MAR

The refined Vista Mar restaurant has a warm atmosphere and 24/7 service. Menu features international cuisine, delicious regional breakfast and selected fine wines, ideal for those who want a special meal.

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Отзывы наших гостей

Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.1/5  Отзывов: 2 540

Рейтинг TripAdvisor  3.5/5  Отзывов: 1 709

Never again. Nunca mais.

Примечание: Tripadvisor 2.0/5

Philip B Реальные отзывы TripAdvisor

I'll never stay in another Novotel or any one of the group's other hotels again! Reception staff was offhand at best and showed little enthusiasm for us as guests. For starters, the hotel only provides one bloody coffee capsule in the room. Hello? We are two people and are paying top dollar for a Luxury Beach Room for TWO people. Reception said this was the policy of the hotel. So, we paid over $450 for three nights and they are so cheap as to "give" us only one coffee capsule. Forget about having tea! Next gripe had to do with a non-functioning bedside lamp. New light bulb needed but three trips by a technician proved beyond his ability. He told us the hotel did not have the light bulb in stock and would buy one the next day. Well, surprise, surprise, the next day rolled around and still no light bulb. On checkout, they charged me 16 reais for two extra coffee capsules and 120 reais for breakfast on the third morning. When I pointed out that our room rate included breakfast, the charge was withdrawn. The receptionist did not have it in her to even offer an apology! Noise from loud music at restaurants/clubs at the base of the hotel continued until 3 a.m. Sunday morning. Would have been nice if this so-called four star hotel put in proper windows to reduce the noise. On the positive side, breakfast was very good and varied.

Dear Phillip, Thank you for taking the time to share your detailed feedback with us. We are truly sorry to hear that your experience did not meet your expectations and that you encountered so many inconveniences during your stay. Please accept our sincerest apologies for the shortcomings you’ve outlined. We deeply regret that the reception staff did not provide the level of warmth, attention, and professionalism expected. Your experience with the coffee capsules and the non-functioning bedside lamp is unacceptable, and we truly apologize for the repeated failures to resolve these issues promptly during your stay. It is evident that we fell short of providing the seamless and attentive service that we strive to uphold. We are also sorry for the disturbances caused by external noise and for the additional charges you encountered at checkout. Your concerns have been shared with our management team to ensure these matters are addressed, and steps are taken to prevent similar situations from happening in the future. On a positive note, we’re glad you enjoyed our breakfast offerings. While we are pleased that this aspect of your stay was satisfactory, we recognize that this does not make up for the other areas where we failed to deliver. Your feedback is invaluable, and we truly regret that we were unable to provide you with a better experience. We understand your decision not to return and respect it, but we hope that, in time, we can rebuild your trust and confidence in our brand. Thank you once again for sharing your thoughts with us.

Nice!

Примечание: Tripadvisor 5.0/5

Mariaellm Реальные отзывы TripAdvisor

The Novotel Rio Vermelho is very well located in a nightlife district. There are bars and restaurants all around. We had a warm welcome from the friendly reception staff. The rooms were very nicely furnished and spacious. The breakfast tasted good and was sufficient. Value for money was excellent! Also recommended for people with a small budget

Hello, Thank you for your comments regarding your stay at the Novotel Salvador Rio Vermelho. We are delighted to receive your congratulations. We will be sure to share your comments with the entire team. Your satisfaction is the best reward for our employees who work hard every day to provide you with impeccable service.

Fantastic stay!

Примечание: Tripadvisor 5.0/5

Alle_Kay Реальные отзывы TripAdvisor

Fantastic stay! The hotel is beautiful. It is right on the top of the hill of Rio Vermelho and it offers a free service from the hotel to the main street and the other way around. When we arrived we found very nice receptionists. We were initially given an accessible room, we requested to change it as we were there to celebrate our honeymoon. One evening the hotel staff treated us with strawberries, chocolate and 2 brigadeiros <3 The room was very nice and clean, with all the comforts. The breakfast, unfortunately, wasn't very good. The quality was poor. The positive thing is that we could order omelettes and tapiocas cooked at the moment. All the staff very nice and friendly. Definitely recommended! :)

Dear Alle, Thank you for your comments regarding your stay at the Novotel Salvador Rio Vermelho. It was with pleasure that we received your congratulations. We will be sure to share your comments with the entire team. Your satisfaction is the best reward for our employees who work daily to provide you with an impeccable service. Looking forward to welcoming you again, please accept our best regards.

Nice

Примечание: Tripadvisor 4.0/5

tianiwarren Реальные отзывы TripAdvisor

Nice hotel..make sure to upgrade to oceanview!! Nicw location and amazing views! I like that the hotel has a car service to take u up and down the hill..I preferred walking! Theres a nice pier down the hill with several dining options. Nice budget friendly hotel. Comfy and clean..No bells no whitsles but nice!! Id stay again

Hello, Thank you for your comments regarding your stay at the Novotel Salvador Rio Vermelho. It was with pleasure that we received your congratulations. We will be sure to share your comments with the entire team. Your satisfaction is the best reward for our employees who work daily to provide you with an impeccable service. Looking forward to welcoming you again, please accept our best regards.

On one hand, one more time frustrating

Примечание: Tripadvisor 3.0/5

vitorbabrazil Реальные отзывы TripAdvisor

The best asset of the hotel, bearing in mind it sits on top of a hill, is its majestic ocean view towards southern Salvador! The 2nd item to congratulate is breakfast, clearly the best in the whole city in terms of quality, presentation and daily variety. I'm afraid that's about it in terms of whole-hearteldy compliments. Though having drawn up thoroughly the positive and negative aspects of the hotel and its clumsy management, between my first time there after the conversion from Golden Tulip into Novotel and within the mandate of two general managers nothing has really improved to the big eye, and that's really sad(dening). Computer systems overlap and cause both confusion and delay at check-in; some receptionists are far from friendly and welcoming; date protection is not respected; even the best rooms are dark and faulty in a number of aspects; the 'naked' style chosen is not efficient at all and makes us miss 'over the top' American style; the transfer car is disorganised; staff doesn't always wear their name badges; pool water is green and 'things' grow freely on the tiles; staircases to fire escapes lack proper signage; TV is complicated to operate (streaming versus cable/satellite); parking when events take place is a real mess; minibar has a glaring light all night long; noise isolation is non-existing, among other relevant issues. Some staff members are, however, extremely helpful and efficient, like both Andreas from the restaurant (breakfast and dinner), Coutinho, Helder, Victor, Franklin and João. But the manager Mil was there every day and never dared to greet or approach, yet insisting on his vague and uncommitted replies to the genuine reports here. I must thank Helder and staff for the special treatment regarding my birthday, also for the upfront one-hour conversation about a number of issues related to the hotel! How to feel invited back somewhere one faces the very same problems, some of which possible to modify easily and quickly? It seems to be easier to roll a heavy ball to the top of Morro do Conselho, where the hotel is located, than to see changes in this branch, as dozens of review here only repeat and reinforce. Again, it is rather sad(dening)...

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Другие интернет-пользователи оценили наш отель

  • 647 Отзывов 8.4/10 Расположение
  • 1 610 Отзывов 6/10 Номер
  • 1 303 Отзывов 7.9/10 Сервис
  • 59 Отзывов 3.3/10 Интернет
  • 834 Отзывов 9/10 Завтрак
  • 518 Отзывов 4.3/10 Чистота
  • 254 Отзывов 3.2/10 Соотношение цены и качества
  • 57 Отзывов 2.2/10 Велнес-зона

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