Grand Mercure Сурабая Сити

booked on d-day, great resolution staff: when i checked-in, there was only 1 staff at the front office. thankfully, staffs were all great and friendly. room: looks clean, until i found a used cup in the drawer and a stained bed sheet. tv only has youtube. welcome amenity was not immediately provided (ALL PLAT) since i booked last minute, and i needed to ask for it. welcome amenity (food) was great. noise: because of the location, train noises are quite loud in my room (2002) even after being moved to a new one after waiting 30ish minutes. parking: good but indoor was more on the smaller side, and outdoor was wide. was not crowded during my stay. breakfast: variety of dishes, delicious tahu campur and wonton, great breakfast staffs, given a separate area for members. should have actually been worth it considering the star to price ratio. compensation was given in the form of fruit platter and juice and points.

Chose this hotel for it location a bit out of town for my tours to Bromo and Tumpak and visiting a business close by. The front of house staff really makes this hotel a gem. Warm and welcoming Bell and Front Desk team every time you are in the lobby. Everyone greets you and is more than willing to help where they can weather its to find a taxi or directions. The MOD's help in finding an Apotek was greatly appreciated and her advice for the umbrella was bang on! It's like she had radar and I was thankful I took it along. :) I had a large room just off the elevator landing, It had a large bathroom that is separated into 3 areas, a spacious walk in shower with wand and rain shower, seperate toilet area and then sink/vanity with lots of space to spread out items. The rooms have lots of closet space and luggage storage area. Large 50" TV in the room and a working desk and a nice couch/lounge chair and a Kingsize bed. Lots of outlets to charge electronic devices from. Works well for solo, couple and even family with small children. Was worried the room would be it would be noisy as it was near the elevator but did not need to worry from foot traffic at all. You do hear the train whistle a bit but nothing that really stood out and the occasional noise from other rooms in the bathroom. I found the white noise from the A/C fan was enough to minimize any noise. You can manually turn it on or off if you like. Areas that could improve are constancy in Food and Beverage. First night I had a very attentive server in the restaurant and the 2nd night I was a ghost that really needed to prompt the team weather it was for a 2nd drink, or what happened to my meal as I waited some time in an empty restaurant.I believe the server was new as he was a bit timid. Perhaps they can look at closing off sections and only have people in one area when it's so slow. Also the bar in the lobby doesn't seemed to be well stalked, my last night I stopped in to grab a beer and they asked me to go the restaurant, then a manager intervened and had beers brought down. (not sure of the cultural rules here) but would think the lobby bar would be well stocked in the evening. Also smoking on the pool deck and beside the gym was not really appreciated. I went to the beautiful outdoor pool deck to get in some laps but was met with about 12 persons all smoking like a chimney on the deck area. I waited about 15mins thinking they were just on a break from a meeting but they did not move. I then walked into he gym but again the smoke had penetrated the gym as well. Hopefully the can look at finding a solution for this. Would definitely recommend the property as it's priced perfectly and the location is great with lots of business in the area and the major military hospital and university. Thank you to all the wonderful staff I encountered who made if a memorable stay and wish you all the best in 2025.

Good room room, nice service , has a good staff polite, helpfully and care to the guest , good facilities and good restaurant, clean room and tidy good lobby, has a good view from the room Nice pool, and gym , all facilities and staff really good

A very comfortable 5 stars hotel in Surabaya city, with very responsive, polite and competent group of staffs. Nice foods, clean, artistic interior. The Cluster FO Manager showcases his 5 stars service. Striving to take care matters in utmost quality. In general a very positive experience. A highly recommended hotel. Definitely will come back to stay here.

Received a very warm welcome from the management team led by GM on my 2nd visit in May. Really appreciated for all the special arrangement given during my stay in Movenpick Surabaya in order to make my stay more enjoyable and delightful. The staffs from the restaurant, both Dimas, Bagun and the rest. They are just like an old friends and always provide the attentive services during my 2 nights stay in Movenpick Surabaya. I’m looking forward to be back again to Movenpick Surabaya on my next trip to Surabaya. I’m pretty sure that I’ll have another seamless and enjoyable stay like this time round. Once again thank you so much for the superb 5* services provided by the whole team.