Grand Mercure Сурабая Сити

Примечание: отзывы клиентов (Рейтинг ALL) 4.8/5 Отзывов: 1 556

Гарантия
лучшей цены
Grand Mercure Сурабая Сити - Image 1
Grand Mercure Сурабая Сити - Image 2
Grand Mercure Сурабая Сити - Image 3
Grand Mercure Сурабая Сити - Image 4
Jl Ahmad Yani No 71, Margorejo, Wonocolo, 60238 СУРАБАЯ, Индонезия

Описание

Особенности отеля

  • The hotel is located near business districts, shopping centers and the carnival park area.

  • Near Maspion Square

  • Restaurant offers a selection of authentic Indonesian, Asian and Western cuisine.

  • Enjoy free daily activities during your stay with us.

  • Guests enjoy free WiFi in the rooms and publicareas.

Наши номера

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Расположение отеля

Grand Mercure Сурабая Сити

Jl Ahmad Yani No 71, Margorejo, Wonocolo
60238 СУРАБАЯ
Индонезия

GPS:-7.314266, 112.734917

Телефон
Факс +62 31 99845999

Доступ и транспорт

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

При отеле
  • Бассейн
  • Парковка
  • Ресторан
  • Доступ на инвалидном кресле
  • Фитнес-центр
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Обслуживание в номере

Patita Restaurant

В ресторане Patita подают традиционные блюда индонезийской, азиатской и западной кухни в формате шведского стола и с обслуживанием по меню.

Отзывы наших гостей

Отзывы наших гостей

Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.8/5  Отзывов: 1 556

Рейтинг TripAdvisor  5.0/5  Отзывов: 294

Сертификат качества 2024

Management and owner were bad/not competent enough

Примечание: Tripadvisor 1.0/5

Hokkim M Семьи - Реальные отзывы TripAdvisor

staff: when i checked-in, there was only 1 staff at the front office. thankfully, staffs were all great and friendly. room: looks clean, until i found a used cup in the drawer and a stained bed sheet. tv was not smart. welcome amenity was not immediately provided (ALL PLAT), and i needed to ask for it. welcome amenity (food) was great. noise: because of the location, train noises are quite loud in my room (2002). sensitive ears should not sleep in this hotel. parking: good but more on the smaller side, but was not crowded during my stay. breakfast: variety of dishes and good staffs.

Good

Примечание: Tripadvisor 5.0/5

Voyager07879984450 Реальные отзывы TripAdvisor

Good room room, nice service , has a good staff polite, helpfully and care to the guest , good facilities and good restaurant, clean room and tidy good lobby, has a good view from the room Nice pool, and gym , all facilities and staff really good

Dear Voyager07879984450, We very much appreciate your comments regarding your stay at the Mövenpick Surabaya City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Toat Edi Wijaya General Manager

Artistic comfortable and nice 5 stars hotel with competitive rate adjacent in the heart of Surabaya.

Примечание: Tripadvisor 5.0/5

andrik456 Деловые путешественники - Реальные отзывы TripAdvisor

A very comfortable 5 stars hotel in Surabaya city, with very responsive, polite and competent group of staffs. Nice foods, clean, artistic interior. The Cluster FO Manager showcases his 5 stars service. Striving to take care matters in utmost quality. In general a very positive experience. A highly recommended hotel. Definitely will come back to stay here.

Dear Andrik456, We very much appreciate your comments regarding your stay at the Mövenpick Surabaya City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yovi Syahilman Hotel Manager

Warm welcome received from the management team on my second visit.

Примечание: Tripadvisor 5.0/5

AlfredTanJB Solo travel - Реальные отзывы TripAdvisor

Received a very warm welcome from the management team led by GM on my 2nd visit in May. Really appreciated for all the special arrangement given during my stay in Movenpick Surabaya in order to make my stay more enjoyable and delightful. The staffs from the restaurant, both Dimas, Bagun and the rest. They are just like an old friends and always provide the attentive services during my 2 nights stay in Movenpick Surabaya. I’m looking forward to be back again to Movenpick Surabaya on my next trip to Surabaya. I’m pretty sure that I’ll have another seamless and enjoyable stay like this time round. Once again thank you so much for the superb 5* services provided by the whole team.

Dear AlfredTanJb, We very much appreciate your comments regarding your stay at the Mövenpick Surabaya City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eksi Ayuningtyas General Manager

Fullboard Meeting

Примечание: Tripadvisor 3.0/5

erullu Деловые путешественники - Реальные отзывы TripAdvisor

We held a large annual national event in 32 provinces in Indonesia on May 27-31, 2024, I brought a large group with a number of 36 Fullboard meetings, and we used one of the meeting rooms there for 5 days, called Medang room. At first, I was confused by hotel sales because they overhandled other sales. And finally the one who handled our group was called Mbak Ayu. She was direct to me because I was the PIC of the event. One of the female staff in the Front desk agent section really helped me in the checkin process for my participants, she went back and forth to give me the room key, I love her effort. Give hes appreciation, the hospitality spirit is very visible. And I forgot her name. This hotel is already good because they are an accor group, maybe even more prepared when they are going to serve big group events with a big number of pax so that they can communicate with one door. So far for the room is very good we like the interior. The banquet staff took a long time on the first day there was no one on standby in front of the room so it was a bit difficult when we had technical problems in the room. We were not given any complimentary even though the number of our pax was big and the fullboard meeting... I asked for the compliment only additional 3pax plates for lunch and dinner but they didn't give it. No problem. Luckily our event went smoothly until it was over. But i love the view when the sun goes down.

Dear Erullu, Thank you for taking the time to share your feedback about your recent stay at Movenpick Surabaya City. We are delighted that you found the room interior to be good with nice view in the evening as well as helpful front office staff during check in process. At Movenpick Surabaya City, we are committed to providing excellent service to every guest who visits us. We understand that present of staff during the meeting is essential in order to ensure guests feel welcome and comfortable during their meeting. It's unfortunate that these standards were not met during your event and we apologize for any inconvenience this may have caused. We will certainly use your feedback as an opportunity to review our maintenance service and housekeeping practices so that we can strive to improve our standards in the future. Thank you again for choosing Movenpick Surabaya City for your stay in Surabaya, and we look forward to welcoming you back in the near future. Sincerely, Eksi Ayuningtyas General Manager

В сотрудничестве с TripAdvisor

Другие интернет-пользователи оценили наш отель

  • 168 Отзывов 7.1/10 Расположение
  • 594 Отзывов 8.8/10 Номер
  • 821 Отзывов 9.3/10 Сервис
  • 12 Отзывов 7.9/10 Интернет
  • 349 Отзывов 8.8/10 Чистота
  • 182 Отзывов 8.5/10 Завтрак
  • 154 Отзывов 9.1/10 Атмосфера

В сотрудничестве с Trustyou

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