Mercure Chengdu Chunxi 4 Sterne

I couldn't find it! It took 2.5 hours (walking and taxis) of trying to find the hotel on a Friday evening. Different navigation apps were indicating different directions. One taxi drove us in a circle and dropped us off further away from the hotel than when we started! I was extremely upset (an understatement). Made the booking via Weixin (Wechat). A big mistake. I have tried that twice and both times things did not go well. I explained what happened. Tried calling the hotel. No answer. They did give us an additional breakfast (which was ok) as compensation. And it has street frontage! It should have a proper address! Didi couldn't find it! Amap couldn't find it! Google Maps couldn't find it! Save yourself the trouble and stay at another hotel that's more conveniently located and easier to find. Even had problems there with pick up locations. Perhaps a black spot with regard to mobile phone coverage? At least the room was comfortable.

This was my first time visiting this hotel. I was very surprised by their hospitality. The staffs are very kind, and helpful. I wanted to give a special thank you to Mr. Logan at reception for being so kind and helpful. He runs around making sure everything is perfect for the guests. Hardest workers I’ve seen in a long time. The hotel's location is strategic and very close to the largest shopping malls and restaurants area in Chengdu (Taikoo Li) The only thing that is not good about the hotel is the food service.

Mercure Brands in China are running by Accor's Chinese partner Huazhu Hotel Group. The location of this hotel is good - 10 minutes walk to Chunxi Road Metro Station and around 40 minutes ride from Chengdu Shuangliu Internation Airport. Check in process is really fast thanks for the professional staff in front desk, and complimentary room upgraded to Privilege Room and free breakfast was provided (I'm holding Accor Plus Silver membership). However, they had arranged the smoking room at first which is not what I requested when I booked the hotel. Hence, they have changed my room to a non-smoking room. Hotel staff greeted me everytime when I enter or leave the hotel. That's a plus. One of the best thing about Mecure hotel managed by Huazhu is the free mini bar with soft drinks and juice, housekeeping will refill them daily after you consume them. It also has self-service laundry machines and dryers which is free for the hotel guests . Compare with standard deluxe room, privilege room equiped capsule coffee machine and bathrobe. The view of the room is really nice and you can see Chunxi Road (a popular commercial zone in Chengdu). I was thinking to book Sofitel Chengdu and compare with Mercure Chunxi, it was quite old and hasn't renovated since it opened from 2003. If you are looking for a newer and budget friendly hotel in town. This hotel can be one of your choices. Pros: Nice location in downtown Chengdu. Free mini bar, Friendly Staff, 1 glass of complimentary wine if you're also holding a Huazhu Hotel membership. Cons: Soundproof is not as good as other hotel in my experience. Staff are not really familiar with Accor's loyalty program since the hotel is manage by Huazhu.

Hotel look quite new, rooms are fine and good size. We checked-in at almost mid-night and checked out at 7am the next day. This stay was just to have a place to sleep due to the bad flight timing. Silkair fly from Singapore arriving at Chengdu after 10:30pm. Before check out we have our breakfast in the hotel, food quality average. The lady at the noodle station was very rude, when requested to have more vegetable to be added to our bowl of soup noodle, she refused to do so and just kept to her way. The person at the egg station was totally expressionless, no reply and ignore us. Big attitude problem.

Very basic hotel in Chengdu! I booked it based on the International Mercure name. Mercure in Chengdu is very different from the ones in Europe. Cons: No concierge service, no room service and very basic gym. Pros: Location, Soft beds, Heated toilet seats, Lightings In the room