Banyan Tree Shanghai On the Bund 5 stelle

Punteggio Tripadvisor 5.0/5 4.146 recensioni

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Banyan Tree Shanghai On the Bund - Image 2
Banyan Tree Shanghai On the Bund - Image 3
Banyan Tree Shanghai On the Bund - Image 4
19 Gong Ping Road, 200082 SHANGHAI, China

Descrizione

I plus dell'hotel

  • Spa and wellness centre

  • Well-equipped fitness centre

  • Meeting Facilities and Ballroom

  • Proximity to Shanghai's major transportation hubs

Le nostre sistemazioni

Posizione dell'hotel

Banyan Tree Shanghai On the Bund

19 Gong Ping Road
200082 SHANGHAI
China

Coordinate GPS:31.249908, 121.50708

Telefono
Fax +86 21 5509 1199

Accesso e trasporti

Servizi alberghieri

Check-in dalle - Check-out fino alle

In sede
  • Piscina
  • Parcheggio
  • Ristorante
  • Centro fitness
  • Aria condizionata
  • Colazione
  • Bar
  • Sale riunioni

Le recensioni dei nostri clienti

Le recensioni dei nostri clienti

Recensioni certificate al 100% lasciate da ospiti che hanno realmente soggiornato presso le nostre strutture

Per saperne di più

Giudizio TripAdvisor  5.0/5  4.146 recensioni

景色迷人

Punteggio Tripadvisor 5.0/5

WW G In coppia - Recensione certificata TripAdvisor

非常值得向大家推荐外滩悦榕庄，作为上海一家非常适合与家人或爱侣共度时光的酒店。这里的景观令人叹为观止，环境既洁净又宜人。前台员工不仅热情周到，而且态度亲切，他们对我们的需求总是细心倾听并尽力满足，让我们感到非常温馨。 尽管早餐的选择不算丰富，但每一样都精心准备，品质上乘，味道出色。酒店的服务非常周到，对每一位客人都给予个性化的关注，从踏入酒店的那一刻起，就能感受到他们的热情接待，这让人印象深刻。 我计划下次带上父母一同前往，并且毫无疑问，我一定会再次选择这里作为我的下榻之地。

尊敬的贵宾， 非常感谢您对上海外滩悦榕庄的高度评价和热情推荐！很高兴听到您的入住体验非常棒。您提到的前台员工的热情服务正是我们所追求的服务标准。我们的目标是为每一位宾客提供宾至如归的服务，让他们在繁华都市中也能感受到家的温馨。关于早餐，虽然您觉得选择不算丰富，但我们很高兴知道您认为每一样都精心准备，品质上乘，味道出色。 得知您计划下次带上父母一同前来，并且毫不犹豫地选择再次入住，这对我们来说是极大的鼓励和支持。我们期待未来有机会再次欢迎您和家人回到上海外滩悦榕庄，并继续为您提供同样出色和愉悦的入住体验。 Christoph Kamieth 总经理 上海外滩悦榕庄酒店

难忘的生日体验

Punteggio Tripadvisor 5.0/5

Scenic33282517195 Recensione certificata TripAdvisor

这次来上海过生日，真的是选对了悦榕庄酒店，感觉超棒的！一进门，前台的小哥哥小姐姐们就超热情地迎接我，让我有种回家的感觉。 特别是那个穿蓝色衣服的小姐姐Deslin，她真的好贴心哦！知道我是来过生日的，就偷偷地帮我准备了惊喜。她用树叶和花瓣精心布置了生日快乐，真的好美，好有创意！这种布置不仅让我感到惊喜，还让我感受到了悦榕庄那种亲近自然、注重环保的理念。 整个酒店的环境也很棒，到处都是绿意盎然，让人感觉好放松。晚上在酒店的餐厅吃饭，食物也超级美味，服务也是一流的。这次的生日，因为有了悦榕庄的加持，变得特别难忘，真的是太开心了！ 下次如果还有机会来上海，我一定还会选择悦榕庄，因为这里的一切都让我感到宾至如归，而且还能享受到这么棒的服务和环境。真的很感谢这里的每一位工作人员，他们让我的生日变得如此特别和难忘！

尊敬的宾客， 非常感谢您选择上海外滩悦榕庄酒店庆祝生日，并与我们分享了您愉快的住宿体验。我们很高兴听到您对前台员工的热情接待感到满意，非常感谢您对Deslin的提名表扬。她为您的生日准备的惊喜和创意布置体现了我们酒店服务的个性化和贴心。我们始终致力于为每位宾客提供超出期望的服务，确保每位宾客都能感受到家的温暖。您的满意是对我们工作的最大肯定，也是我们不断改进和提升服务质量的动力。期待未来有机会再次欢迎您回到上海外滩悦榕庄。 Christoph Kamieth 总经理 上海外滩悦榕庄酒店

Excellent stay

Punteggio Tripadvisor 5.0/5

TaniaPemberton Recensione certificata TripAdvisor

The hotel is in a great location and the staff all very friendly. I particularly want to mention Michael the concierge and his colleagues Tony and Jeremy who were so helpful both before and throughout our stay. Great breakfast. Rooms comfortable.

Dear TaniaPemberton, We are delighted to read that you have enjoyed your stay with us! Especially your comments in regards to the Concierge team shows me, that we have achieved our mission to provide genuine care and comfort for our guests. All team members will be thrilled to hear of your kind comments, as they strive to make every guest experience a unique and memorable one. Thank you for making time sharing your feedback and we are looking forward to welcome you back at Banyan Tree Shanghai On The Bund soon! Sincerely Yours, Christoph Kamieth

Second-tier hotel masquerading as a first-tier one

Punteggio Tripadvisor 2.0/5

bencpq Recensione certificata TripAdvisor

Laughably unprofessional service at a self-styled ‘high-end’ hotel. I booked and paid for two rooms for some friends. The front desk tried to push an upsell by repeatedly stressing in front of the guests that ‘the rooms they are getting do not have the best view of the Bund’, despite at least two very firm declines. The front desk lady’s determination to embarrass the client for commission was admirable. The front desk lady also seemed to have trouble accepting that a woman was handling the reservation. Even though I was the one making the reservation, putting down my card, and asking her the questions, she addressed all of her answers to my husband and would not look at me. I have rarely encountered such blatant misogyny in China. The hotel’s location is okay, but it is also at least a few miles away from the actual Bund. The facilities are not in the best of conditions – the pool is closed starting 21 May for maintenance, and almost half of the light switches in one of the rooms were faulty. Overall, the hotel is not really comparable with similarly priced ones in the same or better locations. They charge a premium for the facade of a ‘high-end hotel’, but they do not appear to have the service and amenities to match.

Dear Ms. Bencpq, Thank you for sharing your experience with us on TripAdvisor regarding your most recent stay at Banyan Tree Shanghai on the Bund. Your comments are of utmost value for us to improve our product and service quality. Please accept my sincere apologies for not being able to deliver a true luxury experience at our hotel this time. We shall certainly pay more attention on how we interact with our guests upon check-in and choose a more discrete and appropriate way of communication when it comes to recommendations of added value or services. Additional training of our team members on this subject is required and will be arranged. I am also taking note of your comment in regards to the faulty light switches to ensure those are getting repaired immediately. Unfortunately we were not able to avoid the one week closure of our pool facilities due to urgent repair & maintenance work in order to ensure a great experience for our guests in a well maintained environment. I sincerely hope your experience with us will not prevent you from choosing us again in the near future and I look forward to welcoming you back for your next trip to Shanghai. Sincerely, Christoph Kamieth General Manager

Luxury hotel, catering for Asian guests.

Punteggio Tripadvisor 4.0/5

PeterDavenport Viaggio con amici - Recensione certificata TripAdvisor

The Banyan Tree group have a long standing reputation of excellence and high standards throughout Asia, which is the main reason why I wanted to try this one as it was ranked one of the very best in Shanghai. The location is excellent, right on the Bund and very peaceful and serene and the hotel beautifully presented, and the front desk staff excellent - although I was surprised to Fi over that only two or three staff could speak confidently in English. This was surprising for a group such as the Banyan Tree, with the pedigree and reputation they have worldwide. This did make communication somewhat challenging for me, although luckily, Alisa at front desk was an outstanding member of staff who helped me throughout. The Bund Retreat rooms really are special, beautifully appointed, spacious, outstanding views and a wonderful circular bath by the window. Unfortunately, my room on the first night had a problem with the air-conditioning, and the heating was super hot, which meant I could not sleep, clearly not ideal for my hotel of the standing. Alisa did not hesitate to move me the next day so my second night sleep was better! Overall, I enjoyed my stay, and it felt very luxurious, I hope they sort out the air-conditioning and all rooms moving forward.

Dear PeterDavenport, It was so glad to know you have enjoyed your stay at our hotel. We are committed to the pursuit of perfect details and for you to create a wonderful place. We are very delighted to know that our staff have provided you a great service! Meanwhile, we also appreciate that you mentioned the temperature problem of our air-conditioning, and our engineering team will try our best to fix it. Thank you for your comment and I will definitely share your praise with our team. Hope to see you again soon!

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