Banyan Tree Самуй

Dear Dalal-Kuwait, Thank you for choosing Banyan Tree Samui as the destination for your holiday. I am pleased to read that you found your pool villas as well as the scenic views from various vantage points around the resort to be exceptional; however, I regret that certain aspects of your stay did not exceed your expectations. It is unfortunate that your stay coincided with a period of windy weather conditions that resulted in quite rough seas. I can understand your disappointment with not being able to fully experience the activities and relaxation you had anticipated enjoying at our private beach. Over the years, we have received very positive feedback for our Villa Hosts who act as a personal concierge to each of our guests and for their attentive service provided. Kindly note that we do not communicate across any platform that their role is that of a butler in a traditional sense. I regret that you found the service to be inattentive and did not align with your anticipated level of service. Given our tropical destination, the infinity pools for our villas are not heated. For the majority of the year, this presents no issue for guests and we rarely receive requests for this feature. Unfortunately, the lack of daily sun and strong winds during your stay contributed to the drop in the pool water temperature. While not ideal, I am glad that you were still able to enjoy a refreshing, albeit chilly, dip in the pool during your stay. It is disappointing that you found your meals to only be average at best. Had we been aware, our culinary team would have happily catered to your individual preferences and to meet any special requirements or requests you might have preferred. I have already shared your comments with our Food & Beverage management for their acknowledgement and to make changes as deemed appropriate. Dalal-Kuwait, as a Banyan Tree property, we value your feedback and regret that we were not able to meet the expectations you had upon arrival to our property and that the typical tropical weather of Samui was not showcased during the time of your stay. I hope you shall allow us the opportunity to reinstate your trust in our brand by considering our property or one of our sister properties around the world in the future. With kind regards, Remko Kroesen General Manager

Dear GrandTour50343672083, Thank you for staying with us for your family getaway to the tropics. It is wonderful to read comments such as yours as it is a testament to the hard work and dedication put forth by our entire team. From the comfort and design of your pool villa overlooking our private bay and the Gulf of Thailand to the friendly, attentive service from your Villa Hosts, Anna and Golf; our Recreation Manager, Nu; as well as our entire team to the tranquility of our secluded setting; I am thrilled that all combined to deliver a memorable holiday for your family. GrandTour50343672083, thank you for choosing Banyan Tree Samui. It would be our sincere pleasure to welcome you back once again to our Sanctuary for the Senses for your next tropical escape! With kind regards, Remko Kroesen General Manager

Dear A8745MLmohameda, Thank you for your recent stay with us. I am pleased to read that your holiday exceeded your expectations and that you were able to return feeling relaxed and rejuvenated. From the overall maintenance of our resort to the delectable cuisine at our dining outlets to the blissful experience at Banyan Tree Spa Samui as well as our hydrotherapy facility, The Rainforest; it is wonderful that each combined to make a memorable stay for you. I have already passed along your comments regarding the service to our entire team as recognition for their continual hard work. A8745MLmohameda, thank you once again for staying with us and I look forward to welcoming you back in the near future for another retreat to tropical splendour. With kind regards, Remko Kroesen General Manager

Dear Rakan A, Thank you for choosing our resort for your recent travels to Samui. It is wonderful to read that you had an enjoyable holiday. I am pleased that you found our resort to be relaxing, your pool villa to be comfortable, the cuisine at our various dining outlets to be superb and the service from our entire team to be warm and attentive. We take pride in offering a memorable holiday that caters to the respective needs of our guests and it is great to read that we were able to surpass your expectations. Rakan A, thank you once again for staying with us at Banyan Tree Samui. As returning to our property is the highest compliment we can receive as a resort, we hope to welcome you back in the future and to deliver another fantastic holiday for you. With kind regards, Remko Kroesen General Manager

Dear KenGerber, Thank you for choosing Banyan Tree Samui once again for your recent holiday and for taking the time to extend your comments. I am delighted to read that we exceeded your expectations and you had yet another memorable stay. From the warm, attentive service of your Villa Host, Anna; your F&B Attendant, Shannon; as well as our entire team to the relaxation found at our private beach to the delectable cuisine at our dining outlets, and, lastly, to the comfort of your pool villa, I am pleased that all combined for a relaxing holiday. As a Banyan Tree property, we strive to deliver service excellence at every opportunity, and I am pleased to read that you took notice of the personal touches provided throughout your stay and especially when your wife was bitten by a dog while running outside our resort. During times such as these, we aim to make the situation as comfortable as possible, so that our guests can focus on health first and foremost. I appreciate that you felt the sincere, genuine nature of our actions for your wife. I have already shared your comments with our entire team as it is feedback such as yours that provides added motivation to continue delivering the highest standards of service to our future guests. KenGerber, thank you once again for your stay with us. It would be our sincere pleasure to welcome your family back for your next retreat to tropical splendour. With kind regards, Remko Kroesen General Manager