里克萨斯总统阿斯塔纳酒店 5 星

客户意见评级 (ALL 评级) 4.7/5 414 评论

里克萨斯总统阿斯塔纳酒店 - Image 1
里克萨斯总统阿斯塔纳酒店 - Image 2
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Kunayeva 7, 010000 阿斯塔纳, 哈萨克斯坦

描述

酒店其他优惠

  • 独特的地理位置

  • 别样的大堂酒吧

  • 会议和活动

  • 拥有城镇最大的水疗中心

  • 传统的土耳其餐厅

我们的客房

酒店位置

里克萨斯总统阿斯塔纳酒店

Kunayeva 7
010000 阿斯塔纳
哈萨克斯坦

GPS:51.133834, 71.42131448

电话
传真 +7 7172 24 27 60

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.7/5  414 评论

TripAdvisor 评级  4.4/5  519 评论

Great hotel

Tripadvisor 评级 4.0/5

AndersUA 经 TripAdvisor 认证的评论

Absolutely central location, perfect for business trips and interacting with governmental bodies. A bit outdated rooms (noisy aircon) but excellent service and breakfast.

Dear Mr. Anders, Thank you for your thoughtful review and for choosing to stay with us. We're delighted to hear that you enjoyed our central location, excellent service, and breakfast — especially during a busy business trip. We appreciate your feedback regarding the room and air conditioning. While our style leans toward the classic, we strive to ensure that everything remains clean, functional, and comfortable for our guests. We truly hope to have the pleasure of welcoming you back in the future. Kind regards, General Manager Tansel Tercan

not five star

Tripadvisor 评级 3.0/5

Stay91178 经 TripAdvisor 认证的评论

This place has the best saunas in town, but the rooms and service are disappointing. The selection of saunas and their maintenance are excellent, although the pool is often crowded. Rooms smell of smoke and look tired. The personnel try to help but are poorly trained and often fail to understand customer requests. Staff seem to have little authority and appear intimidated by their foreign managers. Overall, it’s run with the kind of indifference you often see in Turkish hotels — great facilities, mediocre hospitality.

Dear Guest, Thank you for taking the time to share your feedback. We’re pleased to hear that you enjoyed our sauna facilities and appreciated their quality and maintenance. However, we’re truly sorry to learn that other aspects of your stay did not meet your expectations. Your comments regarding the service, room condition, and staff training are being taken seriously, and we will review these areas with our team to ensure improvements are made. We strive to offer not only excellent facilities but also warm and attentive hospitality, and we regret that this was not your experience. We also want to clarify that we value all our team members equally and work hard to create a supportive and respectful environment for both guests and staff, regardless of background or position. We hope to have the opportunity to welcome you again in the future and provide a more enjoyable experience. Warm regards, General manager Tansel Tercan

Really enjoyed my stay! The hotel was cozy and well-maintained.

Tripadvisor 评级 5.0/5

Мадина С 经 TripAdvisor 认证的评论

Stay was pleasant, great facilities that requires some renovation. Friendly staff, special thanks to Artur for his professionalism and kindness. He made our stay very comfortable.

Dear Guest, First and foremost, thank you for taking the time to share your feedback about your stay at our hotel. We are truly pleased to hear that you enjoyed your visit and appreciated the cozy atmosphere and well-maintained facilities. A special thank you for your kind words about our team member, Artur. We will certainly pass along your compliments to him — such feedback is always a great motivation for our staff and inspires us to keep improving. We also appreciate your note regarding the need for some renovations. Please rest assured that we take all comments seriously and will consider this as we continue to enhance our services and facilities. Thank you once again for your kind review. We look forward to welcoming you back in the future. Kind regards, General Manager Tansel Tercan

A hotel maching the beakfast to its 5 star rating

Tripadvisor 评级 5.0/5

ArturS764 经 TripAdvisor 认证的评论

The hotel is very nice with wide open spaces and all the amenities that you might desire in a 5 star hotel. Like any hotel in Kazkhstan it has a security check portal right at the very entrance. The reception personnel is friendly and their command of English language is good. The rooms are spacious and the furniture is very convenient for a business traveler. I very much appreciated the provided work desk and chair and also the seatee with a leg rest. The bathroom is big enough and all the toiletries are provided for in abundance. The closet has its urual safe with a keypad and also an ironing board and an iron for clothes pressing. I missed the regular garbage bin near the coffee maker and also a garbage bin underneath the bathroom sink. The spa is very good and you can have a blast in the gym and also a second blast in the pool area, or the hamam. Beware that only the B elevators are reaching the spa (-1) level. The A elevators situated near the reception are not reaching the spa level. For an European traveler, it was quite a suprise to find out the the actual Irish Pub is allowing smoking. It is a very big bar and it's more like a sports bar fitted with giant screens perfect to watch various sports. But the top enchantment of this hotel was its breakfast. It is an excellent breakfast and if even the most grumpy traveler would eventualy comment about different things about the hotel, the breakfast is the one to keep them quiet. Usually big hotels are doing their level best to save costs and keep the breakfast expenses quite low. Not this hotel. I really enjoyed every single minute of the breaskfast and I do really hope to be back there sometime.

Dear guest, Thank you very much for taking the time to share such a detailed review of your recent stay at Rixos President Astana. We are truly delighted to know that you enjoyed your experience with us and that so many aspects of your stay met your expectations. Thank you once again for your valuable feedback. We look forward to welcoming you back to Rixos President Astana for another exceptional stay in the near future. Kind regards, General Manager Tansel Tercan

位置好

客户意见评级 4.5/5

John G. 商务住宿 - 所有已确认评论

房间设施完善

尊敬的 John G. 先生， 感谢您选择 Rixos President Astana 并分享您的入住体验！ 我们很高兴得知您对酒店的位置、设施和团队服务感到满意，同时也很欣慰看到您对房间清洁度和整体住宿给予了高分评价。这些都是我们引以为傲的部分，您的认可是我们继续努力的动力。 期待在未来再次为您提供更出色的服务，欢迎随时与我们联系以便更好地满足您的需求。 祝您一切顺利！ 此致， General Manager Tansel Tercan

合作伙伴包含 TripAdvisor

其他网络用户评价我们的酒店

  • 122 评论 9.1/10 位置
  • 233 评论 7.2/10 房间
  • 334 评论 8.9/10 服务
  • 7 评论 6.5/10 上网
  • 159 评论 8.2/10 食物
  • 137 评论 8.8/10 早餐
  • 127 评论 7.7/10 氛围
  • 88 评论 7.4/10 清洁度

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价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。