Rixos Sungate - La porta per la terra delle leggende 5 stelle

Giudizio clienti (Valutazione ALL) 4.3/5 3.265 recensioni

Rixos Sungate - La porta per la terra delle leggende - Image 1
Rixos Sungate - La porta per la terra delle leggende - Image 2
Rixos Sungate - La porta per la terra delle leggende - Image 3
Rixos Sungate - La porta per la terra delle leggende - Image 4
Ciftecesmeler Mevkii Beldibi, Kemer, 0 ANTALYA, Turchia

Descrizione

I plus dell'hotel

  • Intrattenimento di alto livello

  • Coach sportivi di calibro mondiale

  • Centro congressi

  • Spiaggia e natura

Le nostre sistemazioni

Posizione dell'hotel

Rixos Sungate - La porta per la terra delle leggende

Ciftecesmeler Mevkii Beldibi, Kemer
0 ANTALYA
Turchia

Coordinate GPS:36.70208, 30.5727

Telefono
Fax +90 242 824 01 13

Accesso e trasporti

Servizi alberghieri

Check-in dalle - Check-out fino alle

In sede
  • Piscina
  • Parcheggio
  • Ristorante
  • Centro fitness
  • Wifi
  • Aria condizionata
  • Bar
  • Sale riunioni

Le recensioni dei nostri clienti

Le recensioni dei nostri clienti

Recensioni certificate al 100% lasciate da ospiti che hanno realmente soggiornato presso le nostre strutture

Per saperne di più

Valutazione ALL  4.3/5  3.265 recensioni

Giudizio clienti 2.5/5

Ticozzi N. Azienda - Avvisi confermati di ALL

Camera sporchissima ( soprattutto il bagno) Calcinacci e incuria

Dear Guest, Thank you for taking the time to tell us about your experience at the Rixos Sungate. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Rixos Hotels, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Giudizio clienti 3.0/5

Giovanni S. Famiglie - Avvisi confermati di ALL

We recently stayed at Rixos Sungate The Land Of Legends Access with our family and had mixed feelings about the experience. The hotel has great potential, especially for families with children — our daughter really enjoyed the variety of activities and the opportunities to make friends, which was a highlight of the trip. However, from an adult perspective and based on international 5-star standards, many aspects of the stay were disappointing. First, our room preferences — clearly stated multiple times prior to arrival — were completely ignored, without explanation. We had specifically asked for a room in the newer Block, but were assigned a room in an older section, which felt dated and below expectations. Breakfast was perhaps the biggest letdown. The organization was chaotic, with long queues at the waffle and omelet stations due to limited equipment (only two waffle makers for hundreds of guests), and the variety of items was far below what one would expect from a 5-star international hotel. No fresh orange juice, lack of quality fruits, ( quantity only available but No quality) and an almost complete absence of sweet pastries or international baked goods (no muffins, no selection of croissants, no donuts, no pancakes, etc.). The salad served was still wet with water, and the only "desserts" available were four dry industrial cookies or not suitable for breakfast. This is unacceptable for a hotel in this category. Furthermore, the hotel is effectively split into two different levels of service: the Diamond section and the rest. Unfortunately, if you are not in the Diamond section, the experience falls short — both in terms of room quality and general service. In our opinion, the non-Diamond side offers a 4-star experience at best. While the price is very High as a 5-star, the experience is not. To be completely honest, the overall value for money was not satisfactory. For the price we paid, we have stayed in much better properties, including global luxury chains (such as Four Seasons, LHW, etc.) that offer superior service, better dining, and more consistent quality, instead of quantity only. On a positive note, we did appreciate the staff’s effort to assist after our feedback, especially the kind and responsive personal assistant throughout our stay, who genuinely tried to help us have a better stay. For that, we are grateful. However, unless significant improvements are made — especially in food quality, room assignments, and service consistency — we would find it difficult to recommend the hotel to international travellers expecting true 5-star standards.

Dear Esteemed Guest, Thank you for choosing to stay at our Rixos Sungate Hotel and for your feedback. We sincerely regret that your stay did not meet your expectations in some aspects. Your comments have been forwarded to the relevant departments for future improvements. We look forward to welcoming you again and providing you with a better service that better reflects our international standards and we will do our best to ensure that your next stay is even more enjoyable. Sincerely Regards

Perfeta 🙏

Giudizio clienti 5.0/5

Edmond K. Coppie - Avvisi confermati di ALL

Gentili e il rispetto massimo da tuti personali . Grazie con cuore

Dear Guest Edmond K., We are extremely honored to receive your review of the services you experienced at Rixos Sungate Hotel. We have shared this wonderful review with all our staff and your satisfaction is a source of great pleasure for them. We look forward to you sharing your wonderful experience with other travelers. Your feedback on TripAdvisor.com will be an important guide for guests who will choose our hotel. You can use the link below to share your feedback: https://www.tripadvisor.com.tr/UserReviewEdit-g678226-d573203-Rixos_Sungate-Beldibi_Kemer_Turkish_Mediterranean_Coast.html We would like to thank you again for sharing your opinions about our services with us and for your valuable support, and we would like to state that we will be happy to serve you again on your next trip. Sincerely regards,

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