Mercure Belgrade Excelsior 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.8/5 473 件のレビュー

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Mercure Belgrade Excelsior - Image 1
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Kneza Milosa 5, 11000 BELGRADE, セルビア

説明

ホテルのその他の情報

  • Located in Belgrade city center, within walking distance to all major sites.

  • Pet-friendly, non-smoking property, with smoking allowed only on the 2nd floor terrace.

  • All rooms feature free Wi-Fi, opening windows, minibar, safe, LED TV, slippers, and hairdryer.

  • Restaurant offering locally and internationally inspired cuisine, with no single-use plastics.

  • Green Key certification.

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ホテル所在地

Mercure Belgrade Excelsior

Kneza Milosa 5
11000 BELGRADE
セルビア

GPS:44.809764, 20.465626

電話番号
ファックス +381 11 3231951

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • ペット可
  • シャトル
  • レストラン
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

IVO

Restaurant and Lounge IVO offers you international tastes paired with the best of Serbia. Guests can enjoy our local and international cuisine from 07:00 to 23:00.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.8/5  473 件のレビュー

トリップアドバイザーの評価  4.3/5  942 件のレビュー

2025エクセレンス認証

Hotel Staff Shows Empathy, Kindness During Medical Emergency

トリップアドバイザーの評価 5.0/5

Y Q トリップアドバイザー認証口コミ

I stayed at the Mercure Belgrade Excelsior from 6 to 10 September 2025. The hotel is well located, clean and quiet, and has strong wi-fi. Most of all, its young staff was very helpful and empathetic. I had to go to ER at 6 am on 9 September due to allergy issues. The reception staff helped me get a cab and reassured me that the ER was nearby and well-equiped. After I came back from the hospital visit, the staff was very concerned and listened sympathetically to my hospital adventure, offered helpful encouragements, and sent me a complimentary fruit plate. The gesture is very, very much appreciated given my stressful situation at the time. I will always remember Belgrade - despite my ER episode - Belgrade Mercure Excelsior, and its wonderful staff fondly and wish them well always!

Dear 23yq, Thank you so much for taking the time to share your experience with us. We are truly touched by your kind words and delighted to know that our team was able to support you during such a stressful moment. Your well-being is always our top priority, and we are so glad our staff’s empathy and care helped you feel reassured and comforted. It is wonderful to hear that you appreciated our central location, cleanliness, quiet atmosphere, and reliable Wi-Fi. But what makes us especially proud is that our team left a lasting positive impression on your stay in Belgrade. Gestures like the fruit plate come from the heart, and we are pleased it brought you some comfort. We will be sure to share your kind words with our colleagues, who will be very encouraged by your recognition. On behalf of all of us at Mercure Belgrade Excelsior, we wish you good health and hope to welcome you back under happier circumstances in the future. Warm regards,

Second stay, but not as good as first time

トリップアドバイザーの評価 3.0/5

peter v トリップアドバイザー認証口コミ

Second time i stay here. In the centre, which is not always convenient traffic wise. Room was ok, but the airconditioning didn't work and the TV was also a problem. On check out, there was only 1 lady and it took more than 20 minutes before it was my turn and also in reception, it was very warm ( AC not working very well ). They can do better

2 days of excellent service in the heart of Belgrade.

トリップアドバイザーの評価 5.0/5

Connector13240007918 トリップアドバイザー認証口コミ

Happened to be at Mercure Belgrade Excelsior by chance when a motorbike of my friend broke down on the highway around Belgrade on the way to Iron gate at Danube. Wonderful experience, great service.

Dear Connector13240007918, Thank you so much for sharing your wonderful experience! We are glad that your unexpected stay with us turned into two days of excellent service in the heart of Belgrade. It means a lot to know you enjoyed our hospitality, and we hope to welcome you back again for another great stay! Your Mercure Belgrade Excelsior team

Excelent stay in Servia´s Capital

トリップアドバイザーの評価 5.0/5

CrlsGmrs トリップアドバイザー認証口コミ

Excellent stay. The girl who checked me in was impeccable. Milica offered me an upgrade to a very large suite on the seventh floor. Breakfast was very good. The hotel's location is also very good. If I return to Belgrade, i would like to stay there again. A huge thank you to the whole team who gave me such a fantastic welcome.

Dear CrlsGmrs, Thank you so much for your wonderful feedback. We are glad to hear that you enjoyed your stay in Belgrade and that Milica made such a great impression with her warm welcome and assistance. It’s great to know you appreciated the upgrade, the breakfast, and our location. Your kind words mean a lot to our entire team, and we look forward to welcoming you back on your next visit to Belgrade. Your Mercure Belgrade Excelsior team

Great hotel, staff and location.

トリップアドバイザーの評価 5.0/5

Toddys91 Couples - トリップアドバイザー認証口コミ

Stayed 5 nights at this hotel, on arrival were greeted warmly and thanked for our membership. We were given help with our cases and mobility scooter which was welcomed after a long day of travel. We had a drink in the bar before our room was ready as we arrived a little early, we met Anjela who was lovely and very chatty. Over the next few days we had many times to talk to Anjela and Aleksandra, they were both standouts during our stay for there friendliness and warmth. Management were all very accommodating and ver6 apologetic for an issue we had with our door. Coming up to our room with some tasty cookies. The room was spacious and had all we needed for our stay. Would highly recommend.

Dear Toddys91, Thank you for your kind and detailed feedback and for taking the time to share your impressions on multiple platforms - it is very much appreciated. We are very happy to hear that you enjoyed your stay with us and very grateful for your recommendation. We are looking forward to welcoming you again! Your Mercure Belgrade Excelsior team

との提携 TripAdvisor

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