Mercure Belgrade Excelsior 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.8/5 459 件のレビュー

ベストレートをお約束
Mercure Belgrade Excelsior - Image 1
Mercure Belgrade Excelsior - Image 2
Mercure Belgrade Excelsior - Image 3
Mercure Belgrade Excelsior - Image 4
Kneza Milosa 5, 11000 BELGRADE, Serbia

説明

ホテルのその他の情報

  • Located in Belgrade city center, within walking distance to all major sites.

  • Pet-friendly, non-smoking property, with smoking allowed only on the 2nd floor terrace.

  • All rooms feature free Wi-Fi, opening windows, minibar, safe, LED TV, slippers, and hairdryer.

  • Restaurant offering locally and internationally inspired cuisine, with no single-use plastics.

  • Green Key certification.

当ホテルの客室

Take advantage of our Flight + Hotel offers

Discover
Discover

ホテル所在地

Mercure Belgrade Excelsior

Kneza Milosa 5
11000 BELGRADE
Serbia

GPS:44.809764, 20.465626

電話番号
ファックス +381 11 3231951

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • ペット可
  • シャトル
  • レストラン
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

IVO

Restaurant and Lounge IVO offers you international tastes paired with the best of Serbia. Guests can enjoy our local and international cuisine from 07:00 to 23:00.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.8/5  459 件のレビュー

トリップアドバイザーの評価  4.5/5  926 件のレビュー

2023エクセレンス認証

Kind And Thoughtful Team in a Historical Hotel

トリップアドバイザーの評価 5.0/5

Solim C トリップアドバイザー認証口コミ

Hotel Mercure Excelsior is exactly what I was looking for my celebratory birthday weekend in Belgrade. Just minutes away from all the main tourist attractions, cool bars and restaurants. What makes this historical place truly great is it's amazing team, from reception to housekeeping and f&b, such kindness and willingness to go above and beyond deserve a grade 10/10. Also, attention to details like sending a birthday cake is much appreciated. I am really looking forward to my next visit to Belgrade and I already know where I will be staying, that is Hotel Mercure Excelsior! Hvala

Dear Solim C, Thank you so much for your wonderful review and for choosing us for your birthday weekend! We’re very happy to hear that you enjoyed our hotel and its location. Your kind words about our team mean the world to us. Knowing that you felt welcomed and well taken care of by our team is truly rewarding. We can't wait to welcome you back for your next stay in Belgrade! Until then, hvala and best wishes from all of us! Your Mercure Belgrade Excelsior team

Very disappointing

トリップアドバイザーの評価 2.0/5

rajasekhri Couples - トリップアドバイザー認証口コミ

This hotel is worn out needing serious upgrade. There’s no one to help with the luggage. With my bad knees ( I am a senior citizen), I had to haul up my suitcases 8 stairs up to the 50 year old elevator that works in super slow motion. Their Restaurant was closed at 11 pm when we checked in. Room aircon did not work as they had “shut it down “ for winter season . I called the reception that room is claustrophobic as there is no air circulation . The guy said “ you can open the window” . I did that but along with air came lot of traffic noise. Luckily we had booked for one night as the the hotel was not looking good from the Website. Also our room was without breakfast so we had a delicious breakfast at St Marks Place nearby. This place is complete avoid.

Dear rajasekhri, Thank you for sharing your feedback. We’re very sorry to hear that your stay did not meet your expectations. Our historic building has some unique features, including an older elevator with preservation restrictions. Please know that our team is always ready to assist with luggage upon request, and we apologize if this was not clearly communicated. Regarding air conditioning, we use central heating during the winter season, with the AC set to heating mode only for eco-friendly reasons. We’re sorry for any inconvenience caused by needing to open the window. Thank you again for your valuable feedback, which helps us improve. We hope you’ll consider staying with us again, as we would love the opportunity to provide a better experience. Your Mercure Belgrade Excelsior team

Great place 10/10

トリップアドバイザーの評価 5.0/5

Mejdi S ビジネス - トリップアドバイザー認証口コミ

This is the best location you can have for visiting Belgrade. The staff is very polite and helpful. Internet connection is great. Breakfast is nice. Don't expect large selection, but its nice. Elevator could be a bit faster, I wont give 4 stars just because od that. Hotel is enviromental friendly which is a nice touch. Everything is clean and tidy. Great experience!

Dear Mejdi S, Thank you so much for your kind review! We’re happy that our location, friendly staff, and clean environment contributed to a great experience for you. We’re glad you enjoyed our breakfast selection and our efforts to be environmentally friendly. We appreciate your feedback on the elevator, and though it’s part of our historical building’s charm, we’re always exploring ways to improve our guests' comfort. It was a pleasure having you with us, and we look forward to welcoming you back to Belgrade! Your Mercure Belgrade Excelsior team

Comfortable hotel

トリップアドバイザーの評価 5.0/5

Indian2009 トリップアドバイザー認証口コミ

Went in Aug 21. Stayed for a night. Well located and atmospheric hotel. Very nice and cosy rooms. Service was okay too. The bathrooms were very atmospheric with chessboard type flooring tiles and a bathtub. Breakfast was nice too but the area could have been a bit cleaner/cleaned faster. Recommended.

Dear Indian2009, Thank you for your fantastic review and for recommending us! We’re glad to hear that you enjoyed your stay and appreciated our hotel’s atmosphere, rooms, and bathroom design. It’s wonderful to know you found our location convenient and had a pleasant breakfast experience. We appreciate your feedback about the breakfast area and will certainly pass it on to our team to ensure we’re keeping up with our cleanliness standards. We hope to have the pleasure of welcoming you back soon for another memorable stay! Your Mercure Belgrade Excelsior team

A nice place and nice central location.

トリップアドバイザーの評価 4.0/5

Dincer C トリップアドバイザー認証口コミ

In general, the hotel was very good and clean. We had the bed and breakfast option and experienced a rich breakfast buffet every morning. Apart from the breakfast, the restaurant was not to the standard of a four-star hotel. The menu was quite limited. As the building is probably old, it was not possible to fit a second elevator. There was only one old and small elevator which was not sufficient for the traffic of that building. Maybe a faster and more modern elevator would increase the efficiency and customer satisfaction. Although our room was quite spacious (and very clean) some of our friends had complaints of the small size of their rooms and considered it not fair to pay the same rate as the others with better rooms.

Dear DincerCAGIN, Thank you for sharing your detailed feedback! We’re happy to hear that you enjoyed our location and found our hotel to be clean and comfortable. It’s also wonderful to know that you appreciated the rich breakfast buffet each morning. We appreciate your constructive comments. We’re always working on enhancing our guests' experience, and feedback like yours helps us identify areas where we can improve. We’ll take your suggestions into consideration for future improvements. We hope to have the opportunity to welcome you back and provide an even better experience. Your Mercure Belgrade Excelsior team

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 282 件のレビュー 9.3/10 ロケーション
  • 310 件のレビュー 8.1/10 客室
  • 400 件のレビュー 9.7/10 サービス
  • 8 件のレビュー 8.6/10 インターネット
  • 131 件のレビュー 9/10 朝食
  • 109 件のレビュー 8.9/10 清潔さ
  • 74 件のレビュー 8/10 雰囲気

Powered by Trustyou

周辺の他の施設

Belgradeのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。