Mercure Belgrade Excelsior 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.8/5 479 件のレビュー

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Mercure Belgrade Excelsior - Image 1
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Kneza Milosa 5, 11000 BELGRADE, セルビア

説明

ホテルのその他の情報

  • Located in Belgrade city center, within walking distance to all major sites.

  • Pet-friendly, non-smoking property, with smoking allowed only on the 2nd floor terrace.

  • All rooms feature free Wi-Fi, opening windows, minibar, safe, LED TV, slippers, and hairdryer.

  • Restaurant offering locally and internationally inspired cuisine, with no single-use plastics.

  • Green Key certification.

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ホテル所在地

Mercure Belgrade Excelsior

Kneza Milosa 5
11000 BELGRADE
セルビア

GPS:44.809764, 20.465626

電話番号
ファックス +381 11 3231951

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • ペット可
  • シャトル
  • レストラン
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

IVO

Restaurant and Lounge IVO offers you international tastes paired with the best of Serbia. Guests can enjoy our local and international cuisine from 07:00 to 23:00.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.8/5  479 件のレビュー

トリップアドバイザーの評価  4.3/5  944 件のレビュー

2025エクセレンス認証

Very nice

トリップアドバイザーの評価 5.0/5

JenInMontreal トリップアドバイザー認証口コミ

Excellent hotel in a good location. Very comfy rooms/beds with tea/coffee facilities. The breakfast buffet was good, but I just wish they offered that good Serbian flatbread instead of the industrial stuff. I didn't see a toaster, but no biggie.

Dear JenInMontreal, Thank you so much for taking the time to share your experience and for your wonderful rating! We truly appreciate your kind words about our rooms, location, and breakfast. Your comments are very valuable to us, and we’ll be sure to share them with our team as we continue to enhance our breakfast offerings. Please note that a toaster is available on our breakfast buffet, and we hope that on your next visit you will have the chance to “make up” for the first time and enjoy it! We look forward to welcoming you back to Mercure Belgrade Excelsior hotel soon! Warm regards, Mercure Belgrade Excelsior Team

Hotel Staff Shows Empathy, Kindness During Medical Emergency

トリップアドバイザーの評価 5.0/5

Y Q トリップアドバイザー認証口コミ

I stayed at the Mercure Belgrade Excelsior from 6 to 10 September 2025. The hotel is well located, clean and quiet, and has strong wi-fi. Most of all, its young staff was very helpful and empathetic. I had to go to ER at 6 am on 9 September due to allergy issues. The reception staff helped me get a cab and reassured me that the ER was nearby and well-equiped. After I came back from the hospital visit, the staff was very concerned and listened sympathetically to my hospital adventure, offered helpful encouragements, and sent me a complimentary fruit plate. The gesture is very, very much appreciated given my stressful situation at the time. I will always remember Belgrade - despite my ER episode - Belgrade Mercure Excelsior, and its wonderful staff fondly and wish them well always!

Dear 23yq, Thank you so much for taking the time to share your experience with us. We are truly touched by your kind words and delighted to know that our team was able to support you during such a stressful moment. Your well-being is always our top priority, and we are so glad our staff’s empathy and care helped you feel reassured and comforted. It is wonderful to hear that you appreciated our central location, cleanliness, quiet atmosphere, and reliable Wi-Fi. But what makes us especially proud is that our team left a lasting positive impression on your stay in Belgrade. Gestures like the fruit plate come from the heart, and we are pleased it brought you some comfort. We will be sure to share your kind words with our colleagues, who will be very encouraged by your recognition. On behalf of all of us at Mercure Belgrade Excelsior, we wish you good health and hope to welcome you back under happier circumstances in the future. Warm regards,

Second stay, but not as good as first time

トリップアドバイザーの評価 3.0/5

peter v トリップアドバイザー認証口コミ

Second time i stay here. In the centre, which is not always convenient traffic wise. Room was ok, but the airconditioning didn't work and the TV was also a problem. On check out, there was only 1 lady and it took more than 20 minutes before it was my turn and also in reception, it was very warm ( AC not working very well ). They can do better

Dear 716peterv, Thank you for taking the time to tell us about your experience at the Mercure Belgrade Excelsior. I am sorry that your experience did not meet your expectations. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bojan Ćirić Operations Manager

2 days of excellent service in the heart of Belgrade.

トリップアドバイザーの評価 5.0/5

Connector13240007918 トリップアドバイザー認証口コミ

Happened to be at Mercure Belgrade Excelsior by chance when a motorbike of my friend broke down on the highway around Belgrade on the way to Iron gate at Danube. Wonderful experience, great service.

Dear Connector13240007918, Thank you so much for sharing your wonderful experience! We are glad that your unexpected stay with us turned into two days of excellent service in the heart of Belgrade. It means a lot to know you enjoyed our hospitality, and we hope to welcome you back again for another great stay! Your Mercure Belgrade Excelsior team

Excelent stay in Servia´s Capital

トリップアドバイザーの評価 5.0/5

CrlsGmrs トリップアドバイザー認証口コミ

Excellent stay. The girl who checked me in was impeccable. Milica offered me an upgrade to a very large suite on the seventh floor. Breakfast was very good. The hotel's location is also very good. If I return to Belgrade, i would like to stay there again. A huge thank you to the whole team who gave me such a fantastic welcome.

Dear CrlsGmrs, Thank you so much for your wonderful feedback. We are glad to hear that you enjoyed your stay in Belgrade and that Milica made such a great impression with her warm welcome and assistance. It’s great to know you appreciated the upgrade, the breakfast, and our location. Your kind words mean a lot to our entire team, and we look forward to welcoming you back on your next visit to Belgrade. Your Mercure Belgrade Excelsior team

との提携 TripAdvisor

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