Pullman Tokyo Tamachi 5 gwiazdki

Ocena klientów (Ocena ALL) 4.7/5 Liczba opinii: 2 076

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3 1 21 Shibaura, Minato, 1080023 TOKIO, Japonia

Opis

O hotelu

  • Dostęp z JR Tamachi. Łatwy dojazd do lotniska Haneda. 3 minuty spacerem od stacji Mita

  • Lobby łączy naturalne materiały i barwne tony inspirowanych japońskim kabuki.

  • Klub VIP dla ekskluzywnych gości zakwaterowanych w pokojach VIP i apartamentach

  • Pokój opieki, toalety z przewijakiem, inne usługi dla gości rodzinnych

  • Położony w kompleksie msb Tamachi, bogatym w sklepy i restauracje

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Lokalizacja hotelu

Pullman Tokyo Tamachi

3 1 21 Shibaura, Minato
1080023 TOKIO
Japonia

Pozycja GPS:35.64569, 139.74912

Telefon
Faks +81 3-6400-5856

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Parking
  • Restauracja
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

KASA

Wszystkie smaki i atrakcje dobrej kuchni z azjatyckimi akcentami. Oto KASA, miejsce spotkań w Tamachi przy kuchni fusion przygotowywanej z lokalnych składników i podawanej w tętniącej życiem, swobodnej atmosferze. Spróbuj i delektuj się. Zostań i baw się.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

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Ocena ALL  4.7/5  Liczba opinii: 2 076

Ocena TripAdvisor  4.5/5  Liczba opinii: 385

Certyfikat Doskonałości 2024

Best all rounded establishment we stayed in Tokyo

Ocena na stronie TripAdvisor 5.0/5

PugTomas Couples - Opinia zatwierdzona w TripAdvisor

This was probably the best hotel we stayed in from the perspective of: - location near train station only 2-3 stops to Tokyo and a few more to Akihibara. Suitable to explore the Tokyo side - place was nestled between 2 office buildings and trains but still quiet and not as hectic as Tokyo - good ‘Hub and Spoke’ with its own restaurants nearby, supermarkets and convenience stores a bit of everything in one place. - room was good and ell designed being more spacious and our request for a higher floor was kindly accommodated even though we booked late. Water pressure, bed etc were great and nothing to complain about. - staff were good and professional…feels like a business hotel which suited us fine. An early taxi booking was arranged for our flight and it went well. Good if you are concentrating on visiting the Tokyo side as opposed to Shibuya or Shinjuku. Will definitely visit again if the opportunity arises.

From our room we watched trains including bullet trains

Ocena na stronie TripAdvisor 4.0/5

PatSSN Opinia zatwierdzona w TripAdvisor

The hotel is located across a train stop so it is convenient to go to many areas and attractions of Tokyo. The trains are clean, very efficient and come frequently. I would recommend having a Suica card to make sure things go smooth. Some people do not speak English and therefore we used to google translate to help with stations. We also used local cabs and guides as well. The hotel is surrounded by many local restaurants in walking distance. In fact, one thing I learned is there is no reason to plan for eating as there are thousands of restaurants in the city, unless you are looking for something very specific like the restaurant where Kill Bill was shot which we went to or some high-end Michelin places which we did not go to. Overall, the food is much cheaper than USA. The breakfast is really good, and staff is friendly. We also sent our luggage to Kyoto hotel via a courier from the hotel front desk, and this saves a lot of headaches in lugging and the trains have limited storage ability. It was also not very expensive. There are many boroughs in Tokyo so the hotel you choose should be based also on your interests.

Dear PatSSN. Thank you for sharing your wonderful experience at Pullman Tokyo Tamachi. We're delighted to hear that you enjoyed the convenience of our location, the efficiency of the nearby train system, and the delicious breakfast at Kasa restaurant. We're glad to hear that you were able to fully explore so many areas of Tokyo during your stay with us, and that our staff were able to assist you with safely sending your luggage to your next destination. We look forward to welcoming you back to stay with us on your next visit to Tokyo! Sincerely, Pullman Tokyo Tamachi Guest Experience

Great location, and great service

Ocena na stronie TripAdvisor 5.0/5

Chase V Rodziny - Opinia zatwierdzona w TripAdvisor

Not sure about the recent bad reviews. We had zero problems with either of our rooms that were booked. They accommodated late checkout for one of the rooms and even one room was ready when we arrived way too early. The front desk was always more than helpful and willing to assist with all requests. There’s a small city tax but it’s like $16 for both rooms and three nights. The room is large (for Tokyo) and the bed super comfortable. The bathroom is adequate not a traditional Japanese style but gets the job done. The location is terrific 4 min walk covered to the JR lines, and access to a few subway lines further down as well. It’s hard to keep 5 star expectations for any hotel in this league. But they are definitely near the 5 star, prices are adequate for Tokyo and the size of room, just book in advance to save money. Overall would definitely consider making this a base camp for my next journey to Tokyo.

Dear Chase, Thank you so much for taking the time to share your kind feedback from your recent stay with us at Pullman Tokyo Tamachi! It was our absolute pleasure to have you stay with us during your time in Tokyo. We're delighted to hear that our team helped you make the most of your time exploring all that Tokyo had to offer, and that the in-room amenities and bedding allowed you to fully unwind after a busy day. We hope to have the opportunity to welcome you back on your next trip to Tokyo! Sincerely, Pullman Tokyo Tamachi Guest Experience

Overpriced, disappointing and not a 5 star hotel

Ocena na stronie TripAdvisor 3.0/5

dzy79 Couples - Opinia zatwierdzona w TripAdvisor

This is the 4th hotel in which we've stayed during a two week trip to Japan. All others have been 4 star, also Accor Group hotels, and we thought we'd treat ourselves with a 5 star hotel for our final night. Unfortunately, of all the hotels we've used, this is the poorest. It's definitely not 5 stars. It's an average 4 star hotel. The location is handy for the train station and for getting to the airport but that's about it. There are far better locations to stay in Tokyo. The room is a good size and the bed is huge. However, the bathroom was tiny and the shower not very good. The shower over the bath tub felt like something from a 3 star hotel. No amenities in the bathroom. You have to request them from reception. That is not 5 star standard. All our 4 star hotels had everything you might need in the bathroom, and their bathrooms were larger. Water and Nespresso machine in the room as you'd expect but the Nespresso machine was dirty. In any hotel I stay in with a coffee machine, I run it through with water first to ensure it's clean. It usually is. But not here. It was dirty. I didn't find the staff friendly at all. They seemed rather abrupt, not very welcoming and definitely not the service I'd expect for a 5 star hotel. Service is what often sets 5 star apart from 4 star, but not here. Also, a member of staff walked into our room just after we had arrived! He asked if the room needed cleaned. Why would it need cleaned when we'd literally just arrived?! He didn't even knock or ring the doorbell. The room has a bell, so please use it! We were disappointed that the rooftop bar was closed for a private function. Don't advertise a rooftop bar with views as one of your unique selling points then close it to your paying guests! We would definitely not stay here again and I would not recommend it. It is overpriced and not 5 star quality. If you're an Accor ALL member, there are better 4 star hotel options in Tokyo than this supposed 5 star! Go check them out instead!

Dear Dzy79, Thank you very much for taking the time to share your feedback about your recent stay with us at Pullman Tokyo Tamachi, and for your loyalty as an ALL member. We sincerely apologize that your experience did not meet your expectations. We are truly sorry for the inconvenience caused by the cleanliness of the in-room coffee machine and the staff member asking about room cleaning when this was not requested. These are certainly not the standards we aim to uphold. Please rest assured that we have investigated both matters, and have retrained our housekeeping staff on the correct procedures to avoid any future incidents from occurring. Regarding the rooftop bar closure, we sincerely apologize for any disappointment this may have caused. We understand that this is a facility of the hotel that many guests look forward to experiencing, and we will ensure that future closures are communicated more effectively prior to check-in via our website, and upon check-in by our staff. We truly value your feedback and hope to have the opportunity to welcome you back to Pullman Tokyo Tamachi in the future, where we can provide you with the 5-star experience you deserve. Sincerely, Pullman Tokyo Tamachi Guest Experience

Extremely Disappointing Experience at Pullman Tokyo Tamachi

Ocena na stronie TripAdvisor 1.0/5

kaybun Couples - Opinia zatwierdzona w TripAdvisor

I recently stayed at Pullman Tokyo Tamachi for the second time, and I am deeply disappointed by the lack of care and customer focus from this hotel. Despite initially crediting points to my ALL account, including the 3X rewards points promotion, the hotel later deducted them, citing a 'system error.' When I raised the issue, they outright refused to honor the points, even though I had rightfully earned them based on the amount I paid. As a loyal Diamond Accor member who spent a total of 201,600 JPY on my stay, I expected better treatment and transparency. I only asked for the points that were due to me, but the hotel’s response has been dismissive and unsatisfactory. This experience has left a very negative impression of Pullman Tokyo Tamachi. I cannot recommend this hotel to anyone seeking fair and respectful treatment as a loyal Accor member. Extremely disappointing and not up to the standards I expect from the Pullman brand.

Dear Kaybun, Thank you for sharing your feedback about your recent stay at Pullman Tokyo Tamachi and for your loyalty as an ALL Diamond member. We sincerely apologize for the inconvenience and disappointment you experienced regarding the points crediting issue. We understand your frustration and assure you that we take your concerns seriously. We have thoroughly reviewed the calculations for your hotel expenses to ensure that your points have been credited correctly, and can confirm that the updated point balance reflected in your account is accurate to Accor term's and conditions surrounding eligible expenses. We truly value your loyalty as an ALL Diamond Member and strive to provide exceptional service to all our guests. Your feedback is important to us, and we invite you to continue contacting us via email to address the concerns you have with this matter. We hope to have the opportunity to welcome you back to Pullman Tokyo Tamachi in the future and provide you with the positive experience you deserve. Sincerely, Pullman Tokyo Tamachi Guest Experience

Partner: TripAdvisor

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