Grand Mercure Khao Lak Bangsak 5 звезды

Dear Pavel, Thank you for sharing your feedback with us. I am sorry to read that your second stay did not meet expectations, particularly regarding the beach, garden areas, pool drainage, insects, breakfast, and service. Please accept my sincere apologies for the disappointment caused. At this time of year, the weather and tides can unfortunately bring rubbish onto the beach, and the start of the monsoon season also brings a noticeable increase in flies and insects. That being said, we fully recognize our responsibility to keep the resort and surrounding areas as well maintained as possible. I will review your comments with our housekeeping, engineering, gardening, pest control, and food and beverage teams so we can address the areas you have highlighted. I am also sorry that breakfast felt too limited and that the service did not leave the positive impression we would wish. This is certainly not the experience we want our returning guests to have. Thank you again for your comments. I hope we may have the opportunity to restore your confidence in the future. Grand Regards Paul Smith General Manager Grand Mercure Khao Lak Bangsak

Dear Evgenii, Thank you for sharing your kind feedback with us. I am delighted to know that you had such a pleasant impression of the hotel and enjoyed your stay with us. We hope to have the pleasure of welcoming you back again soon. Grand Regards Paul Smith General Manager Grand Mercure Khao Lak Bangsak

Dear Denis, Thank you very much for returning to stay with us for a second time and for sharing your feedback. I am pleased to hear that your overall impression remained very pleasant and that you enjoyed our very tasty breakfasts. I am sorry, however, to read your comments regarding the condition of the room, including cracks, scratches, and visible signs of wear. Please accept my apologies that this affected your experience. I will review your feedback with our housekeeping and engineering teams so we can continue to focus on room upkeep and maintenance standards. We truly appreciate your continued support and hope to have the pleasure of welcoming you back again for an improved stay. Grand Regards Paul Smith General Manager Grand Mercure Khao Lak Bangsak

Dear Andrey, Thank you very much for your wonderful review. I am delighted to know that you enjoyed a cozy, romantic, and relaxing holiday with us. It is especially pleasing to hear that the massage, peaceful atmosphere, and clean, quiet beaches helped you unwind and enjoy your time away from the hustle and bustle. We truly appreciate your kind words and hope to have the pleasure of welcoming you back again soon. Grand Regards Paul Smith General Manager Grand Mercure Khao Lak Bangsak

Dear Marina, Thank you for taking the time to share your detailed feedback following your stay at Grand Mercure Khao Lak Bangsak. I am pleased to hear you enjoyed the peaceful and relaxing atmosphere, and that you found the hotel grounds to be beautifully designed, well maintained, and like a fairytale. I am also delighted you enjoyed the breakfast. At the same time, I am very sorry for the frustrations you experienced with lunch and dinner service. Slow service, mixed orders, and food quality that felt mediocre is not the experience we want for our guests, and I will review your comments with our food and beverage team to ensure we improve consistency and oversight. I also appreciate your feedback regarding communication in English. While our team are always warm and willing, we clearly need to strengthen language confidence and understanding, and we will aim to address this with additional training. Thank you again for your honest feedback, and we hope to have the pleasure of welcoming you back again in the future. Grand Regards Paul Smith General Manager Grand Mercure Khao Lak Bangsak