Dear Mr O., Thank you for sharing your feedback. I am pleased to read that you found the resort a very pleasant place and would recommend our pool access rooms. I also appreciate your comment regarding breakfast, and I am sorry that the selection did not fully meet your expectations. I will review your feedback with our culinary team as we continue to improve the guest experience. We hope to welcome you back again soon. Grand Regards Paul Smith General Manager Grand Mercure Khao Lak Bangsak

Dear Agnieszka, Thank you for sharing your wonderful feedback with us. I am delighted to know that you enjoyed our beautiful gardens, comfortable surroundings, and well kept resort environment. It is also lovely to read that you found the hotel very clean and our team so nice and helpful. I will be sure to share your kind comments with everyone. We hope to have the pleasure of welcoming you back again soon. Grand Regards Paul Smith General Manager Grand Mercure Khao Lak Bangsak

Dear Karol, Thank you very much for your wonderful review and for sharing such a detailed reflection on your stay with us. It is a real pleasure to know that your visit to Thailand and to Grand Mercure Khao Lak Bangsak became such a special experience for you. I am delighted that you enjoyed the comfort of your room, the daily cleaning, our gardens, the greenery throughout the resort, the beach, the warm sea, and the all inclusive dining concept. Your description of the resort feeling like a fairy tale is truly appreciated. Thank you also for recognizing our team. I will be sure to share your kind comments with Khun Film, Khun Pam, Khun Oil, Khun Amp, and the wider team in reception, restaurants, bars, housekeeping, and around the resort. They will be very happy to know they helped make your stay so memorable. As your score was 90, I would also be grateful to know what we could improve to make your next stay a 100. You are welcome to contact me directly at pa… We are very pleased to hear that you are already planning a return visit, possibly in February 2027, and we would be delighted to welcome you back. Grand Regards Paul Smith General Manager Grand Mercure Khao Lak Bangsak

Hi Katarzyna Thank you for sharing your feedback following your family stay with us. I am delighted you are left with such positive memories, and it is wonderful to hear you found the team incredibly friendly. Thank you as well for recognizing our reception colleagues, I will be sure to share your kind words with them. I also note your scores for cleanliness and breakfast selection, and I am sorry these areas did not fully meet expectations. I will review this with our housekeeping and culinary teams to ensure we improve consistency. We truly appreciate your recommendation and would be very pleased to welcome you back to Grand Mercure Khao Lak Bangsak. Grand Regards Paul Smith General Manager Grand Mercure Khao Lak Bangsak

Dear Gabriel, Thank you for your wonderful feedback and for sharing such kind words. We are delighted to hear you found the resort fantastic, beautiful, and wonderful, and that you enjoyed the comfort of the hotel, our delicious breakfasts, and the warm service from our smiling team. Your comments will be shared with everyone, they will be truly encouraged. We look forward to welcoming you back to Grand Mercure Khao Lak Bangsak. Grand Regards Paul Smith General Manager Grand Mercure Khao Lak Bangsak

Dear Andzelika, Thank you for your wonderful review and for choosing Grand Mercure Khao Lak Bangsak. We are pleased to hear you found our hotel intimate and quiet with good food and very nice staff. It's good to know your stay was comfortable. We notice you rated us a 9. While we're happy with your positive feedback, we would welcome the opportunity to understand if there was anything we could have improved. If you'd like to share any further thoughts, please feel free to contact me at pa… We look forward to your next visit. Grand Regards Paul Smith General Manager Grand Mercure Khao Lak Bangsak

Dear Tomasz B., We very much appreciate your comments regarding your stay at the Grand Mercure Khao Lak Bangsak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Grand Regards, Grand Mercure Khaolak Bangsak Team

Dear Wojciech, Thank you very much for your wonderful feedback following your stay at Grand Mercure Khao Lak Bangsak. We are delighted to know you found the resort to be a comfortable place with a peaceful atmosphere, away from the commercial crowds. Your description of the hotel as ideal for those who value calm surroundings and a good atmosphere is truly appreciated and reflects exactly the experience we hope to create for our guests. Your kind comments are a great encouragement to our team. We hope to have the pleasure of welcoming you back again for another relaxing stay in the future. Grand Regards Paul Smith General Manager Grand Mercure Khao Lak Bangsak

Dear Leszek, Thank you for your kind feedback regarding your recent stay at our hotel. We are delighted to hear that you enjoyed the excellent housekeeping service, the organization at the pool and beach, and our breakfast offerings. Your compliments are greatly appreciated. Grand Regards Paul Smith General Manager Grand Mercure Khao Lak Bangsak

Dear Tomasz, Thank you for your wonderful feedback. We are delighted to hear that you enjoyed your stay, appreciating the beautiful beaches and the hotel's architecture. It is always rewarding to know that our efforts contribute to a memorable experience. Grand Regards Paul Smith General Manager Grand Mercure Khao Lak Bangsak

Dear Tomasz, Thank you for your wonderful comment. We're truly touched that your experience with us felt magical. We hope to welcome you back for another memorable stay at Grand Mercure Khao Lak Bangsak. Kind regards Paul Smith General Manager Grand Mercure Khao Lak Bangsak

Dear Mariusz Piotr L., We very much appreciate your comments regarding your stay at the Grand Mercure Khao Lak Bangsak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Grand Mercure Khaolak Bangsak Team

Szanowna Pani/Szanowny Panie, Jesteśmy bardzo wdzięczni za Pani/ Pana komentarze dotyczące pobytu w Grand Mercure Khao Lak Bangsak. Otrzymanie pozytywnej opinii jest dla nas zawsze wielką przyjemnością. Zapewniam Panią / Pana, że podzielę się otrzymanymi uwagami z całym zespołem. Jestem również przekonana / przekonany, że Pani/Pana opinie będą stanowiły zachętę dla wszystkich członków naszego personelu do podejmowania dalszych wysiłków w celu nieustannego poprawiania jakości naszych usług. Jeszcze raz dziękujemy za podzielenie się z nami Pani/Pana opinią i mamy nadzieję, że kolejny pobyt w naszym hotelu będzie również tak samo przyjemny i udany jak poprzedni. Z poważaniem,