Novotel Convention & Spa Antananarivo 5 estrellas

Nota de clientes de Avis (Clasificación de ALL) 4.5/5 239 opiniones

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Descripción

Extras del hotel

  • A 15 minutos en coche del aeropuerto internacional de Ivato

  • Habitaciones con vistas panorámicas

  • Restaurante con cocina internacional

  • Spa y piscina cubierta 7/7

  • Acceso WIFI gratuito

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Localización del hotel

Novotel Convention & Spa Antananarivo

Alarobia
101 Antananarivo
Madagascar

GPS:-18.87262, 47.522595

Acceso y transporte

Servicios hoteleros

Registro a partir de - Salida hasta

En las instalaciones
  • Piscina
  • Aparcamiento
  • Servicio de transporte
  • Restaurante
  • Accesible para silla de ruedas
  • Gimnasio
  • Wifi
  • Aire acondicionado
  • Desayuno
  • Bar
  • Salas de reunión
  • Instalaciones libres de humos
  • Servicio de habitaciones

Valoraciones de nuestros huéspedes

Valoraciones de nuestros huéspedes

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Más información

Clasificación de ALL  4.5/5  239 opiniones

Valoración de TripAdvisor  4.0/5  26 opiniones

An absolute 5 star experience. Superb.

Nota de Tripadvisor 5.0/5

AlwaysNearWalls De negocios - Valoración certificada de TripAdvisor

Genuinely an excellent and luxurious experience. I travel quite widely for work and for pleasure when possible and this is genuinely a stand out hotel experience for me. I like novotel, but this was very much more like the sofitel experience in the Accor stable. All elements of the hotel are genuinely excellent. Adding my loyalty card to the booking (which was originally made by my office) the front desk staff immediately upgraded me to a huge suite. This is the best recognition of loyalty I ever experienced as a Platinum member. The facilities of the hotel are all superb, the fitness and swimming pool are top grade. The rooms and public areas are beautiful and the restaurants and bars are welcoming and serve excellent food and beverages. The staff are genuinely excellent, providing a next level of hospitality. Not only the front desk experience described above, but more than once staff members observed me looking for somewhere or struggling with the lift and came straight over to help. Restaurant and bar staff were welcoming and remembered my orders. Genuinely this was a superb experience and I couldn't recommend highly enough. Some small feedback for improvement: Don't clean the pool during the open hours of the fitness studio, guests get up early to swim! Find a better way to share the guest info, even if it's old fashioned printed info. The TVs are unreadable to the point of being useless. Advise guests they need to hold the key cards against the lift units, it takes a bit of work to get used to. But these are tiny details in an otherwise impeccable experience. Thank you.

Greetings from Novotel Madagascar!!! We very much appreciate your detailed feedback regarding your stay at our hotel. It is always a true pleasure to read and receive such feedback. I will share your comments with our team. I am sure that this positve feedback will serve as an encouragement to all of our team members to continuously improve the quality of our services and intercations with our guests. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Une Duty Manager ( Karen ) Ultra Présente et un Hôtel ( presque ) neuf très confortable.

Nota de Tripadvisor 5.0/5

ELHORRY Valoración certificada de TripAdvisor

Séjour très agréable dans un hôtel tout récent ( 3 ans ) ... Les chambres sont très élégantes et spacieuses. Le bar principal et le restaurant ( au rez de chaussée ) sont assez agréable et le personnel est toujours sympathique et souriant. Je suis allé plusieurs au Sky Bar ( en rooftop ). Là encore service impeccable et très bons cockails ( création maison ). Les canapés en extérieur sont confortables, idéal pour fumer un bon cigare. C'est juste un peu désert ... Mais c'est un endroit qui mérite d'être connu. Pour le reste, il manque sérieusement une belle piscine ensoleillée en extérieur. Mention spéciale : Un grand merci à la Duty Manager Karen qui était présente un peu partout. Je l'ai croisée le même jour à la réception, au bar principal, à la réception du Spa et au Sky Bar ... Et le lendemain au restaurant principal ... Présence réellement impressionnante. Toujours un grand sourire et les petits mots justes pour satisfaire les clients. Et déjà une belle expérience internationale à son âge. Merci Karen et Bravo pour votre dévouement.

Cher Monsieur ELHORRY, Nous vous remercions pour vos commentaires suite à votre séjour à Novotel Convention & Spa Antananarivo. C’est avec grand plaisir que nous recevons vos compliments sur l'hotel ainsi que sur Mlle Karen. Nous ne manquerons pas de partager vos appréciations avec elle et toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur ELHORRY, en l’expression de nos sentiments les meilleurs.

Maravillosa estancia

Nota de clientes de Avis 5.0/5

Enrique Parejas - Comentarios confirmados ALL

Vine a pasar una noche con mi pareja

Estimado B., Le agradecemos enormemente sus comentarios con respecto a su estancia en Novotel Convention & Spa Antananarivo. Siempre es un placer recibir comentarios positivos. Haremos extensivas sus amables observaciones a nuestro equipo. Estoy seguro de que estos comentarios servirán como estímulo para todo nuestro personal, ya que se esfuerza continuamente por mejorar la calidad de nuestros servicios. Le agradecemos una vez más por compartir su experiencia con nosotros y esperamos que su próxima visita sea tan agradable como la anterior. Reciba un cordial saludo. El equipo de Novotel Convention & Spa

Comfortable hotel

Nota de Tripadvisor 3.0/5

689sheilah En pareja - Valoración certificada de TripAdvisor

The hotel is 5* with extremely comfortable rooms. It feels classy. We slept well here. Breakfast was good and it is very close to the airport. Very newly built so everything in good condition. I’ve marked the hotel down because of dinner. We were on half board so dinner was included. All we had to pay for was the drinks. We had a glass of house wine each and a small bottle of water. The house wine wasn’t on the menu so we were horrified when we signed the bill of 144,000 ariary!!!! On my Mastercard bill £27. That was the only time in 3 weeks that we felt to have been fleeced. So we recommend the hotel but steer clear of the drinks!

Dear 689sheilah, we are really sorry to hear that your restaurant experience had ruined your experience in our hotel. Following your comments and with the respective team members, management have taken the decision to add a wider variety of house wines with a larger variety in pricing, making sure it suits every guest's budget. Thank you again for sharing your feedback and we hope to welcome back real soon.

Wine scam that literally left a bad taste!

Nota de Tripadvisor 1.0/5

sarahkeats En pareja - Valoración certificada de TripAdvisor

We left this hotel with a bad taste despite the rest of the experience being good. We stayed there for two nights on our way to another destination in Madagascar. The area surrounding the hotel is not conducive to going out and walking around so we ate all of our meals at the hotel. The breakfast buffet was delicious. And we had one nice dinner and one nice lunch. But when we went to the sky bar for dinner the first night, we got scammed. We asked for two glasses of Chardonnay. The bartender said he did not have it by the glass so we asked to look at the wine list to see if we could order a bottle. He said there was no Chardonnay available on the wine list but then he pulled three bottles of white wine out of the fridge at the bar. Two of them were Sauvignon blanc and one was Chardonnay. We asked him how much the bottle of Chardonnay was and he said he did not knw but he would check. He made several phone calls, and after about 15 minutes he still had no answer. Bottle was getting warm and we were anxious to have a glass of wine. We looked at the prices for the other bottles of white wine on the wine list and saw that they were reasonably priced. So we figured this one would be along those lines. When we got our check, he charged us about $250 for the bottle. We enjoy wine but I can honestly say we have never had a $250 bottle of wine so I wouldn’t even know what that would taste like. But I can say that the bottle we had was nothing special. When we asked him to explain the price he called a manager over and she pointed to the wine list and said that the bottle that we had was the one that was priced at 1,100,000 Madagascar. Kind of strange that they couldn’t find price when we asked about it, but then were able to find it when they charged us. You would think that a bottle priced at that level would be coming out of a wine cellar and not out of a small bar refrigerator. But the bottom line is that they told us they didn’t know the price and all of a sudden it was right there. I think it was a total scam.

Dear Sarahkeats, we regret reading your "bad taste' experience during your stay in our hotel, whilst an apology will regrettably not alter the outcome of it, please believe we do extend it with all sincerity. I'd like to inform you that following your comments we have revised our wine menu selection in our different restaurant & bar outlets. We have added a wider variety of wines with a larger variety in pricing, making sure it suits every guest's budget. Thank you again for sharing your feedback and we hope to welcome back real soon.

En colaboración con TripAdvisor

Calificaciones de nuestro hotel de usuarios de otras webs

  • 20 opiniones 8/10 Ubicación
  • 79 opiniones 7.1/10 Habitación
  • 152 opiniones 9.1/10 Servicio
  • 70 opiniones 6.5/10 Comida
  • 41 opiniones 9.5/10 Ambiente
  • 27 opiniones 9/10 Limpieza
  • 23 opiniones 8.2/10 Desayuno
  • 22 opiniones 1.9/10 Relación Calidad/Precio

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